We found Mary Poppins great. I was not so impressed with Dial an Angel either. I just did not think that they were terribly helpful on the phone. When I started to ask about qualifications for their Nannies etc, I was swayed even further towards Mary Poppins. It was a while ago, so I will not go into what they told me, because things can change.
I also had a friend's mother work for Dial an Angel, and was not too impressed with the way they ran things for their employees either (the friend's mother had a mild brain injury, so the friend was doing lots of background checking to make sure her Mum was not getting into strife, e.g. with tax).
I made two phone calls to each agency, a week or so apart. The first I pretended I was a nanny looking for work, and the second, I was a Mum looking for a nanny. The first phone call certainly enlightened me.
As about first aid certificates, criminal record checks (these should be standard for anyone working with children anyway), drivers licence, duties performed, insurances (what happens if the Nanny injures themselves whilst working for you) ... um, there were heaps more things I asked, but I cannot think of them at the moment! I will come back if I think of more.
Jo2+2<BR>Angel Baby - Rachel - born still 21/11/00 (23 weeks)<BR>Matthew & Erin 7/11/01<P><BR>