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Find articles on kids' games and technology usage at Essential Kids

Replacement iMac from Apple, Part-vent, part cry for help!

WhimsicalDragonf... WhimsicalDragonfly View Member Profile	20/02/2013, 09:03 AM Post #1
Posts: 651 Joined: 25-March 12 From: Australia
Regular Member
I've had my iMac for about 15 months, and for the past three months it has had issues with staying connected to the Internet and also with the computer failing to function at all on many occasions. It's getting very frustrating! We've had the technician out twice and the problems have actually worsened. I'm not looking for technical advice, but just any tips with dealing with Apple and any tips for getting a replacement computer. I think we have been patient enough. I need my computer to get things ready for the birth in a few weeks and also to get some work underway before bubs arrives as I'm planning to be a WAHM. The technician told us they only consider replacing the computer after three visits from the technician. We're currently awaiting our third visit. Any tips for getting the ball rolling? There's only five weeks until I'm due! ETA We took out three-year Apple Care cover when we bought the iMac. To date, our contact with Apple has been via booked phone calls with Apple in the US, and email updates letting them know of the continued problems, and error reports sent from the computer. This post has been edited by WhimsicalDragonfly: 20/02/2013, 09:10 AM

WhimsicalDragonf... WhimsicalDragonfly View Member Profile	21/02/2013, 05:44 AM Post #2
Posts: 651 Joined: 25-March 12 From: Australia
Regular Member
All sorted! Apple have said they will deliver us a new iMac!

NotRocketScience View Member Profile	01/04/2013, 12:21 PM Post #3
Posts: 767 Joined: 8-July 07
Regular Member
You have to love Apple and AppleCare.

GenWhy View Member Profile	01/04/2013, 12:33 PM Post #4
Posts: 2,664 Joined: 16-August 11
Advanced Member
Hey OP I've been having the exact same issues with my iMac. Thought it was our Internet service though. I'm going to look into this now! Ours is only 2 years old and we have apple care too

WhimsicalDragonf... WhimsicalDragonfly View Member Profile	01/04/2013, 12:43 PM Post #5
Posts: 651 Joined: 25-March 12 From: Australia
Regular Member
Yep, definitely look into it! We put up with ours for a little while not realising it was a problem with the actual computer. If we hadn't bought the Apple Care with extended warranty we would not have received the technician service or eventually the new computer. So glad we bought it! The new computer is working like a dream!

Michelle4 View Member Profile	01/04/2013, 12:46 PM Post #6
Posts: 5,359 Joined: 30-November 04
Get rid of anything that isn't useful, beautiful or joyful.
thanks you just reminded me I need to buy the applecare for my daughter's laptop. Only have 1 month left before the 90 days is up'

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