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QANTAS Flight Cancelled

Leelot View Member Profile	04/02/2013, 06:31 PM Post #1
Posts: 1,807 Joined: 8-March 04
On the road to 89
Can anyone give me any insight into what happens when QANTAS cancels the flights that you are booked on? We are booked ADL - SINGAPORE in May/June. QANTAS has announced today that they are cancelling the direct service. I called QANTAS but the lovely lady I spoke to said that they haven't been told yet but we should get an email sometime in the next week but she didn't know when it would be or what it would say. So what normally happens in this situation? Do they re-book us on non direct flights? What happens if we don't want to go via somewhere else - can we get a refund? Would we get everything back or just the airfare less taxes? Thanks in advance.

anna_garny View Member Profile	04/02/2013, 06:34 PM Post #2
Posts: 932 Joined: 5-February 10
the geek wife
Generally it depends on how many people are already booked on the flight - just because they're cancelling the direct service at some point doesn't mean that the pre-booked flights won't fly.

Leelot View Member Profile	04/02/2013, 06:41 PM Post #3
Posts: 1,807 Joined: 8-March 04
On the road to 89
The lady I spoke to said the flights are cancelled as of end of March so our service is definitely cancelled

Percoriel View Member Profile	04/02/2013, 06:44 PM Post #4
Posts: 557 Joined: 8-November 11
Regular Member
They will either rebook you on a non direct flight or offer you a refund.

avonlea View Member Profile	04/02/2013, 06:48 PM Post #5
Posts: 256 Joined: 27-April 09
Member
the timetable for flights to asia are being changed. they should let you know the alternative in a week or so .

lep_78 View Member Profile	04/02/2013, 06:55 PM Post #6
Posts: 1,910 Joined: 30-August 02
Advanced Member
aren't they code sharing with emirates? i would suspect that you will be just changed to flying out of Adelaide via emarites.

Leelot View Member Profile	04/02/2013, 06:58 PM Post #7
Posts: 1,807 Joined: 8-March 04
On the road to 89
That would be good if it was the case lep_78 as we really wanted the direct flight for the children.

blackcat20 View Member Profile	04/02/2013, 07:10 PM Post #8
Posts: 1,810 Joined: 24-November 10
Advanced Member
Even the frequent fliers I know aren't sure yet, however they will get you where you're booked to go...

ponky View Member Profile	04/02/2013, 07:33 PM Post #9
Posts: 704 Joined: 6-December 03
Regular Member
You will rescheduled onto a new flight either via Sydney or Perth probably. You can either accept this or get a full refund. This is what has normally happened in previous cancellation of flights. Qantas is cancelling Adelaide to Singapore. Perth to Hong Kong and Perth to Singapore is now only one a day down from twice daily.

ShortAndStout View Member Profile	05/02/2013, 10:34 PM Post #10
Posts: 63 Joined: 6-October 09
New Member
QUOTE (ponky @ 04/02/2013, 07:33 PM) 15300979[/url]'] You will rescheduled onto a new flight either via Sydney or Perth probably. You can either accept this or get a full refund. This is what has normally happened in previous cancellation of flights. Qantas is cancelling Adelaide to Singapore. Perth to Hong Kong and Perth to Singapore is now only one a day down from twice daily. My DH just got a full refund for his flight, but he had to argue with 3 different people to actually get the money back as they wanted him to just accept the flight through Melb.

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