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Internet banking stuff up, is this normal?!

EssentialBludger View Member Profile	04/02/2013, 03:26 PM Post #1
Posts: 8,687 Joined: 9-July 08
lalalala
I had some money returned that I had deposited into someone's account a week ago. I must have put the BSB in wrong as the acc number was definitely right. Anyway, my effing bank charged me a $10 fee for returning it!! Is this normal?! It seems like such a huge fee to me for such a common error.

crayons View Member Profile	04/02/2013, 03:29 PM Post #2
Posts: 504 Joined: 1-September 09
Regular Member
I would say it's normal seems like a small bank fee to me most fees for errors are around $30 I thought. I'm also amazed you got it back generally a mistake like that and the money just disappears. I think you got off lightly.

MakeLoveNotBacon View Member Profile	04/02/2013, 03:32 PM Post #3
Posts: 12,716 Joined: 10-October 09 From: land of no sleep
++
I think you got off lightly too. My bank makes a big deal out of saying the onus is on you to get the information right and no responsibility will be taken for incorrect information. So I guess they could not bother retrieving the money at all. It would take them time to retrieve the money so I guess $10 sounds fair-ish.

EssentialBludger View Member Profile	04/02/2013, 03:34 PM Post #4
Posts: 8,687 Joined: 9-July 08
lalalala
The amount transferred was $4.80, so yeah, I'd have preferred if it just went missing!

Oriental lily View Member Profile	04/02/2013, 03:34 PM Post #5
Posts: 4,585 Joined: 13-December 09
Advanced Member
I did something like that years ago. The commenwealth bank sort of said tough luck. Your error, we will try and retrieve it but it will be a fee if they can retrieve it. Luckily they did but because the money did not automatically bounce back the fee was more substantial then 10 dollars. I was just relieved to get any of it back and it really put me of direct deposits for ages.

crayons View Member Profile	04/02/2013, 03:37 PM Post #6
Posts: 504 Joined: 1-September 09
Regular Member
oh bother that's annoying that it was more than the amount transferred did they not tell you about the fee before they went looking for the money? If they didn't maybe you could ask them to wave it this time? This post has been edited by sparklyredfish: 04/02/2013, 03:38 PM

laridae View Member Profile	04/02/2013, 03:42 PM Post #7
Posts: 2,710 Joined: 24-January 10 From: Hobart
Advanced Member
Yes, normal unfortunately. I don;'t think my current bank does (NAB), but I know the CBA did. I'm assuming because it came back automatically as it wasn't actually a valid account number/BSB combination?

MakeLoveNotBacon View Member Profile	04/02/2013, 04:24 PM Post #8
Posts: 12,716 Joined: 10-October 09 From: land of no sleep
++
QUOTE (EssentialBludger @ 04/02/2013, 04:34 PM) The amount transferred was $4.80, so yeah, I'd have preferred if it just went missing! That definitely sucks! But I guess they just have a set amount they charged. It's worth questioning it, they might let you off.

solongsuckers View Member Profile	04/02/2013, 06:05 PM Post #9
Posts: 849 Joined: 2-July 12
Regular Member
Try complaining and they might reverse it. You never know. I've had overdrawn fees waived before for no reason when I have mentioned them

Nicole-Bris View Member Profile	04/02/2013, 06:09 PM Post #10
Posts: 1,367 Joined: 9-May 05
Advanced Member
I did this a couple of weeks ago. The money was returned and no fee was taken.

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