Navigation

Welcome Guest
( Log In | Register )


> Find A Babysitter - now part of Essential Baby!

With more nannies and babysitters registered than any other Australian website, you’re sure to find the help you need. Find out more.

2 Pages V   1 2 >  
Reply to this topicStart new topic

> Daycare Direct Debit Payment Dramas

V
SeaPrincess
post 19/12/2012, 12:31 AM
Post #1
*****   Posts: 5,138   Joined: 11-October 06     
+
Does anyone know how/if I can opt out of direct debit payments for daycare?
Or who I can speak to about this because I am not having any success with our daycare.

I'll try to make this short:
DD started in July and our weekly rate is $148, which was debited once at the end of the first week.
For 2 months they debited once a fortnight but only $150, so we got well behind and got charged late fees of $10 (which may or may not have been reversed)
All other payments have been irregular and range from $100 to $638, which was last week, and apparently the result of them not debiting me at all for the past 5 weeks.
Currently I am in credit $134, which I suspect is 1 day and 6x $10 late fees.

I've already tried twice to opt out but the owner told me that's the only form of payment they will accept.

This post has been edited by SeaPrincess: 19/12/2012, 12:31 AM
Go to the top of the page
 
+Quote Post
feliz6
post 19/12/2012, 12:40 AM
Post #2
***   Posts: 968   Joined: 20-October 11     
Regular Member
I recently had a gym membership I needed to cancel. I sent a no. Of written requests via mail and email. When they didn't respond I cancelled the direct debit through my bank. So, if you wanted to stop the direct debit payment you could talk to your bank. That doesn't help with the payment of fees though. Do you know if any others use a different payment method?

This post has been edited by feliz6: 19/12/2012, 03:35 AM
Go to the top of the page
 
+Quote Post
songshirah
post 19/12/2012, 12:52 AM
Post #3
***   Posts: 731   Joined: 3-November 07   From: Perth  
Regular Member
I'm not sure, but I do think it's highly cheeky of them to not take out what they should, and then charge you late fees!!
Go to the top of the page
 
+Quote Post
SeaPrincess
post 19/12/2012, 12:54 AM
Post #4
*****   Posts: 5,138   Joined: 11-October 06     
+
I do have the contact details of one other parent who I could ask. Last time I discussed it with her (after I received a bill for over $1,000 which they told me not to worry about because I'm on direct debit), she told me she pays cash weekly.

I know they've had issues with the office manager and now have a new one, but I'm picking up a 3rd work day, so I just want it sorted out before DD starts the extra day.
Go to the top of the page
 
+Quote Post
SeaPrincess
post 19/12/2012, 01:02 AM
Post #5
*****   Posts: 5,138   Joined: 11-October 06     
+
QUOTE (songshirah @ 18/12/2012, 10:52 PM) *
I'm not sure, but I do think it's highly cheeky of them to not take out what they should, and then charge you late fees!!

When I asked about this a while ago, she said they're charged automatically, but she would reverse them. But since then they've not charged me for at least another 6 weeks.
Go to the top of the page
 
+Quote Post
duck-o-lah
post 19/12/2012, 08:20 PM
Post #6
****   Posts: 4,276   Joined: 19-November 08     
Trust me... I'm a scientician
I would be quite forceful about the situation, it's unacceptable. If it is the only form of payment they will take then they have a duty to make sure those payments are processed correctly.

I'm sure it's not the only method they will accept, our daycare sent a letter out saying they were making DD mandatory and I simply refused to sign up to it. I didn't have any issues whatsoever. Good luck.
Go to the top of the page
 
+Quote Post
sarahs_three
post 19/12/2012, 08:26 PM
Post #7
**   Posts: 253   Joined: 4-January 11     
Member
Could you maybe use centrepay if you get a benifit from clink? I know my daycare fees are what I set it as, they only differ or stop if I request it.
Go to the top of the page
 
+Quote Post
SeaPrincess
post 19/12/2012, 09:13 PM
Post #8
*****   Posts: 5,138   Joined: 11-October 06     
+
QUOTE (duck-o-lah @ 19/12/2012, 06:20 PM) *
I would be quite forceful about the situation, it's unacceptable. If it is the only form of payment they will take then they have a duty to make sure those payments are processed correctly.

I'm sure it's not the only method they will accept, our daycare sent a letter out saying they were making DD mandatory and I simply refused to sign up to it. I didn't have any issues whatsoever. Good luck.

I've sent an email today requesting a statement, reiterating the fact that it is unacceptable to me and that if it is not resolved I will insist on ceasing direct debit payments (I'll cancel my card if I have to). I've also spoken to DEEWR who have given me an email address to send the statement to and they will follow it up.

It makes no sense to me - we don't get CCB and I get CCR paid quarterly, so we are paying full fees with no variation. It should be an easy account to manage.
Go to the top of the page
 
+Quote Post
Madnesscraves
post 19/12/2012, 09:22 PM
Post #9
****   Posts: 2,186   Joined: 27-April 11   From: Sydney, NSW  
Advanced Member
That's a real pain in the butt OP. they have a responsibility to process payment correctly.

Now, be warned, if you refuse DD, they can refuse a spot for her. I'd suggest trying to sort thigs out with admin, of course the most civil you can be, the more likely they'll comply. I'd only bother getting cranky at them when they don't offer solutions at the end.

Other step, talk to Fair trading (NSW) dept. they can note on the daycare file they eff up payments and aren't helping out Fair trading can liaise between you and the daycare if they are refusing to speak to you.

Hope it works out OP.
Go to the top of the page
 
+Quote Post
SeaPrincess
post 20/12/2012, 05:05 PM
Post #10
*****   Posts: 5,138   Joined: 11-October 06     
+
I spoke to the owner this morning. Copy of account in hand - amount owing is 1 week's fees, which will come out on Friday and from now on, this should be the normal process.

I also explained about the late fees and she is going to go back and make sure that they have been deducted.

Of course the old manager got the blame for the whole thing - they didn't part on the best of terms.
Go to the top of the page
 
+Quote Post

2 Pages V   1 2 >
Reply to this topicStart new topic
1 User(s) are reading this topic (1 Guests and 0 Anonymous Users)
0 Members:

 

 

The accidental attachment parent

"Attachment parenting has set me up for ... well, I'm not going to say failure, but for a very difficult time," says one mum.

Baby love is worth the expense

Amidst all the arguing over which paid parental leave scheme is best for parents, is anyone talking about what's best for babies?

Immunisation, fever and pain relief

Find out the benefits and risks involved with protecting your child from harmful diseases.

Thank You Mum

Send your mum a personalised eCard this Mother?s Day to show her you are thankful and to help us remember the women who face motherhood in situations of great adversity.

Free: 'The First Year' ebook

Check out our new interactive ebook, part of the brand new SMH Shortbooks series, for free!

One mum's 'biggest mistake' offers lesson for all

A mother sparked conversations around the world when she declared, in a national newspaper, that she wished she'd never had her two children. But her story can teach us a valuable lesson on parenthood.

Ask an expert: My child is suddenly resisting toilet training

My child is resisting the toilet training process. We got off to a good start, but now she?s refusing to use the toilet. What can we do now?

Johnson's Baby 'how to' videos

We've learned a lot since we launched our first JOHNSON'S� baby powder way back in 1894, so we've put together this collection of 'how to' videos to get you started on your exciting journey.

New dads are sexy and they know it

While most women wouldn?t associate being a new parent with feeling more attractive, it seems men see it differently: they think they?re better looking than before they were dads.

 
Advertisement
 
Advertisement
 
 
 

Competitions

Win a Grandparents Survival Pack

You could win a copy of Parental Guidance on Blu-ray and DVD and tickets to Madame Tussauds Sydney.

Win a Call the Midwife Series 2 DVD Prize Pack!

You could win one of 20 Call the Midwife Series 2 DVD prize packs.

Win Logitech gadgets for your home

Win the UE Boombox to listen to music wherever you go, or a TV Cam HD to Skype loved ones right from your TV!

Win a Mamas & Papas Baby Bud

You could win a gorgeous innovative Mamas & Papas Baby Bud!

 

Preschool activities

Free downloadable printables

Colouring sheets, educational activities and more.

Featured Promotions
 
 
Advertisement
 
 
RSS Lo-Fi Version
Skin by IPB Customize
Time is now: 22/05/2013

 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.