[GeminiSix]

I received a call from my bank last night saying that they had information I had a virus on my computer and they had locked my internet banking.

I have done a full system scan using Symantec Norton 360 - which has come up clean, says my system is safe and protected etc. However, when I go into "Security History" under "Unresolved Risks" there is a virus listed there "Trojan.zeroaccess!inf4"

I have downloaded the tools from the Symantec website (one specific to this virus, and Power Eraser) to delete this virus, however both keep saying no virus detected. It is still sitting in the Unresolved Items.

So do I have a virus or not?

It also says if the virus is in a Windows file you may need to replace using Windows Installation CD - I don't have this as I bought the laptop with Windows preloaded. The infected file is C:\windows\system32\services.exe

BTW I am running Windows 7.

Any ideas about where I go to from here?

This post has been edited by GeminiSix: 21/11/2012, 09:52 AM

[qak]

If you have Windows 7 I would install/update/run Windows Defender and see what it reports (&you may need to disable Norton to do that).

FWIW I would be checking with the bank - that sounds like some sort of scam to me, I don't think they could tell if you had a virus on your computer

This post has been edited by qak: 20/11/2012, 08:41 AM

[Therese]

I don't think your bank would be ringing you to say you have a virus. I would ring your bank today as I think it sounds like a scam to me.

http://www.scamwatch.gov.au/content/index....l/itemId/834379

[minimae]

A quick google of the virus name provided throws up lots of links about it - it sounds like it is a virus that needs manual removal. It sounds like quite a nasty one also so it might be worth contacting an IT company.

[ZombieMum]

I don't think your bank would be ringing you to say you have a virus. I would ring your bank today as I think it sounds like a scam to me.

http://www.scamwatch.gov.au/content/index....l/itemId/834379

Did the caller direct you to a website to download anything?

[GeminiSix]

Thanks ladies - it is definately legitimate, I checked the number before I called the bank back (ANZ). Having a look at their website, they do have programs installed that can tell if a virus or other illegitimate source is trying to log into your internet banking - this is what has happened, hence them locking it straight away and calling me. I am not going to get them to reactivate until I am sure the computer is virus free.

FWIW I get calls ALL the time telling me I have a virus from those overseas people, say they are calling on behalf of Microsoft, etc Sometimes they call twice a day, every day for a week etc, and then I don't hear from them for a month and then they start up again. This was not one of those calls.

Qak - thank you, I will give Windows Defender a go.

[GeminiSix]

Zombiemum - no they didn't. They suggested that I may have a virus on the computer I use for internet banking (as I only use one computer to do it), I should do my own full system scan and contact them once I had sorted out any issues.

[BabySmurf2012]

You can try a online virus scanner.. See if it picks anything up?
http://housecall.trendmicro.com/


This post has been edited by BabySmurf2012: 20/11/2012, 09:10 AM

[TVbaby]

A couple of things for you to try;
Have you run a full virus scan in "safe mode"? Restart your computer and while it is rebooting hit the F8 key continually until a screen comes up then select "safe mode with networking". This will boot only the basic functions of windows and not automatically run any programs. Once booted - update your antivirus and run a full scan. May take a while.
Sometimes the virus software won't/can't pickup all the elements of a virus.
You could also try downloading some free malware removal tools like Malware Bytes. This will find malware that the anti-virus companies don't pick up.
Run all these in safe mode. Once you get the all clear restart normally and run all the anti-virus again.
Malware, trojans and viruses are a pain in the butt. To remove them properly takes time.
Good luck!

[Guest_~Songbird~_*]

Step 1 - reformat your computer - get rid of everything, it's the only way to get rid of a virus for sure like this. Because windows is preloaded this is quite easy to do, you don't need the disk.

Step 2 - after reformatting, install avast internet security virus protection. It is the best virus protection on the market and picks up viruses norton never does, it's also very fast and only around $30 a year. Norton is a dreadful virus scanner and will continue to allow threats onto your computer. http://www.avast.com

This is a trojan that will steal all of your credit card numbers etc. Don't mess around with trying to get it off, just reformat and it will be gone.

This post has been edited by ~Songbird~: 20/11/2012, 09:38 AM