1,550 online now
238,452 members
Newsletters
Log in or Join now

Fairfax Digital

Essential Baby > Toddler & Kids > Car Restraints

Navigation

Welcome Guest
( Log In | Register )

Quick links

Help

Forum links

Blogs

Today's active topics

Newsletter Subscriptions

Rules

Anyone dealt with Britax with a Warranty issue but unable to find their receipt?

mombasa View Member Profile	03/04/2012, 01:42 PM Post #1
Posts: 833 Joined: 7-July 09
Regular Member
I have a Maxi rider which was purchased in 2009 and today the buckle has come undone 3 times, I have taken it out of my car and refuse to use it until it's fixed or replaced. I've just searched the house for the receipt but can't find it :-( I sent them an email explaining but I guess without the receipt they wont do anything even though it has a date of manufacture. Has anyone had this issue and been successful?

spottydog View Member Profile	03/04/2012, 01:51 PM Post #2
Posts: 1,395 Joined: 10-February 10
Advanced Member
When the buckle comes undone, it is usually because it needs a good clean, sometimes lint, dust, food, drink, sticky stuff gets in there and stops it working fully. So take the buckle out of the seat completly, run the whole thing under running warm water to clean it through. Hope this helps spotty.

Halcyon~ View Member Profile	03/04/2012, 02:01 PM Post #3
Posts: 441 Joined: 18-April 11
Member
Contact the shop you got it from and they can print you another receipt

judy_ View Member Profile	03/04/2012, 03:47 PM Post #4
Posts: 3,715 Joined: 7-April 06
Advanced Member
i doubt that it's under warranty any more. You can buy replacement parts (including the buckle). I would give it a good wash first.

mombasa View Member Profile	03/04/2012, 03:51 PM Post #5
Posts: 833 Joined: 7-July 09
Regular Member
Thanks for the replies, it actually is under warranty still, the buckle has a 5 year warranty and the seat is 3 years old. I did give it a good clean a few weeks back when it did this the first time, as stated in the manual, anyway a lovely lady called me from Britax to say they will happily send us a new buckle free of charge This post has been edited by mombasa: 03/04/2012, 03:52 PM

Semantics View Member Profile	03/04/2012, 03:55 PM Post #6
Posts: 291 Joined: 16-February 08
Lactivist
I have - and found the company wonderful to deal with. There is a sticker on your seat with the date of manufacture and serial number - this is all you should need.

mombasa View Member Profile	03/04/2012, 05:33 PM Post #7
Posts: 833 Joined: 7-July 09
Regular Member
Thanks Semantics, I have a new buckle on it's way too me, you're right though they are wonderful to deal with, they couldn't have been more helpful and responded to my email within about 10 mins.

humphreybear View Member Profile	04/04/2012, 10:28 PM Post #8
Posts: 2,391 Joined: 9-December 03
.
As you've found out they do seem to operate on the date of manufacture. I got 2 hi-liners repaired (back board replaced) and ddn't have a receipt for either of them.

mmuc View Member Profile	05/04/2012, 05:25 PM Post #9
Posts: 431 Joined: 18-January 07
Member
Similar scenario for me... they didn't even ask for date of seat... they just sent me out a new buckle! Very prompt and very impressed!

« Next Oldest · Car Restraints · Next Newest »

2 User(s) are reading this topic (2 Guests and 0 Anonymous Users)

0 Members:

Display Mode: Standard · Switch to: Linear+ · Switch to: Outline

Track this topic · Email this topic · Print this topic · Subscribe to this forum

The accidental attachment parent

"Attachment parenting has set me up for ... well, I'm not going to say failure, but for a very difficult time," says one mum.

Baby love is worth the expense

Amidst all the arguing over which paid parental leave scheme is best for parents, is anyone talking about what's best for babies?

Immunisation, fever and pain relief

Find out the benefits and risks involved with protecting your child from harmful diseases.

Thank You Mum

Send your mum a personalised eCard this Mother?s Day to show her you are thankful and to help us remember the women who face motherhood in situations of great adversity.

Free: 'The First Year' ebook

Check out our new interactive ebook, part of the brand new SMH Shortbooks series, for free!

One mum's 'biggest mistake' offers lesson for all

A mother sparked conversations around the world when she declared, in a national newspaper, that she wished she'd never had her two children. But her story can teach us a valuable lesson on parenthood.

Ask an expert: My child is suddenly resisting toilet training

My child is resisting the toilet training process. We got off to a good start, but now she?s refusing to use the toilet. What can we do now?

Johnson's Baby 'how to' videos

We've learned a lot since we launched our first JOHNSON'S� baby powder way back in 1894, so we've put together this collection of 'how to' videos to get you started on your exciting journey.

New dads are sexy and they know it

While most women wouldn?t associate being a new parent with feeling more attractive, it seems men see it differently: they think they?re better looking than before they were dads.