when accidents happened the staff filled out an incident report which had to be signed by a parent on pick up, even for small bumbs and grazes.
if there was any account problems, the director would mention it at pick up and then i would go through records and we would both do a double check to see what had happened.
if things dont improve i would start looking elsewhere for care.
All this. Our childcare is like extended family. Sure there are some carers that I don't love, others we do.... But overall we know exactly what happens each day. Not knowing who a child is at all? That doesn't sound normal.
This would have no bearing for me. It's a new environment, it'll take a while to adjust. I don't believe in making decisions on the basis if what a young child appears to like or not like, unless they've given it a proper go. All the other reasons on their own are enough to try and change her childcare though.