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Would you be annoyed?
instant scratch it ticket situation

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18 replies to this topic

#1 Guest_holy_j_*

Posted 24 April 2012 - 02:25 PM

ok i feel annoyed,tell me if i have a right to be.

DP got some scratch it tickets for his birthday, he "won" $18 on a $10 crossword scratch it ticket. HE gave it to me on Friday and said go and get the money for this. He won via the extra word panel, the word was piece, i checked it, and definitely the letters were all there, they weren't not scratched off properly or anything.The "self check" panel confirmed the ticket had won, but not how much.

I went to get it, and the shop attendant went to the machine, the shop attendant ripped up the ticket and then gave me $10. I said, that's not right, the ticket won $18. She fished it out of the bin and got the woman that was in charge (not the shop owners) as she wasn't sure how they worked.

I pointed out the letters which spelled out the word, they were all clearly there no doubts, and the prize panel, said eighteen dollars. She said, come back tomorrow and I will see if the machine balances out as I am sure that the validator said $10. I kept the ticket.

I went back the next day and she said you were right and gave me the $8.

Today 2 days after that, i went it to grab the paper & a coffee and the shop owner, bailed me up for 20 minutes, and start going on about how we can only pay what the validator says even if the ticket says otherwise, and we have to pay for any differences out of our own pocket, it doesn't matter because it's only $8 and you are a good customer and Mrs so and so thought the same thing, that she only won $6 and we went through the list of pay outs and there is nothing that says $18 on there then again, we have to pay for any differences out of our own pocket and so on and so forth but you are a good customer so it doesn't matter. I interjected with you've got the ticket you can see for yourself but she was not having any of it. All of this was said in front of other customers. Basically accusing me of being a liar and ripping her off. I am not a liar, and I am the sort of person that will take an extra 5c in change back.

I put my paper back down and coffee back in the fridge, and walked out of there and went across the road to the service station and bought them there.

WDYT? I know it's insignificant in the grand scheme of things..It's not the $8 that I am annoyed about, i wasn't annoyed about it on the weekend, people make mistakes after all, there was no way I was wrong with what the ticket actually won, it's the way the shop owner spoke to me today that peeved me. She has done something similar before, my DP bought a packet of smokes a year or so ago, paid for that and a bottle of milk and left the smokes on the counter, he got home which is literally around the corner, realised he had forgotten them, went back straight away, she did not want to give them to him and made the biggest deal out of it in front of other customers. Hubby is pretty forthright and she eventually handed them over.  

n.b. this is the same business that takes deficiencies in the till out of the wages of their employees.

ETA: if when i had have gone back initially they had have said, no everything balances out, it was $10, i would probably thought, maybe i was wrong after all, and left it at that

Edited by holy_j, 24 April 2012 - 02:29 PM.

#2 bark

Posted 24 April 2012 - 02:31 PM

If you don't feel comfortable with how you are spoken to there, then I just would not frequent that store.

#3 BadCat

Posted 24 April 2012 - 02:31 PM

Yes I'd be peeved.

She sounds like a right b**ch actually.

I think you were very nice to put your stuff back before you walked out.  I would have dumped it on a shelf next to her and walked out.

#4 Bluenomi

Posted 24 April 2012 - 02:32 PM

Wow, I wouldn't be shopping there again.

#5 ///

Posted 24 April 2012 - 02:33 PM

Yes I would be annoyed. If there are problems with there system then that is between then and the lottery office. I would have cut them short after 5.

I wouldn't rush to go back there.


Posted 24 April 2012 - 02:36 PM

I would be reporting it to the Lotteries people. There was a scam where some agents were doing this sort of thing or telling people they had won nothing on the lotto, and then claiming the money themselves.

#7 tibs

Posted 24 April 2012 - 02:38 PM

You were too trusting, I wouldn't have walked out of there without the $18 the first time!  I would have had them call the lotteries office to get it sorted on the spot.  But given you did, and now she is giving you an earful because of it and calling you a liar there is no way I'd be going back there.  In fact I'd probably be putting in a written complaint to the lotteries office given this involved one of their products and she is claiming that the lotteries validator was wrong and therefore you aren't entitled to the prize printed on the ticket  wacko.gif

#8 Guest_holy_j_*

Posted 24 April 2012 - 02:38 PM

I thought maybe i am making a big deal out of nothing, I felt a bit silly posting about something so small  biggrin.gif  I won't be going back there ever, the petrol station across the road will be getting a lot more business from us from now on. (turns out they are 45 cents cheaper on the coffee too!)

#9 cardamom

Posted 24 April 2012 - 02:41 PM

I would absolutely be annoyed. What appalling service, I'm glad to hear you won't be shopping there anymore. It sounds like you were a frequent customer too, they've shot themselves in the foot there!

#10 CallMeFeral

Posted 24 April 2012 - 02:42 PM

I wouldn't be going back there. Ridiculous behavior - even if it HAD been true it would be ridiculous behaviour to a regular customer - let alone when they are clearly in the wrong!

#11 katbalou

Posted 24 April 2012 - 02:47 PM

I would be very annoyed at being spoken to in that way.  It doesn't make sense that the 'validator' doesn't match the ticketed prize - something definitely going wrong there.  If I was the newsagent I would be investigating that pronto.  In your position OP, I would also be shifting my business, and I would be inclined to make a phone call to the lotteries as well.

#12 Spring Chickadee

Posted 24 April 2012 - 02:48 PM

You sound like you are in the right anyway, but even if you weren't it should have been done and dusted when they paid you the balance on the $18 instead of embarrassing you in front of other customers with a big song and dance about how you weren't actually entitled to it.

Very unprofessional indeed, you have the right to be annoyed.

#13 protart roflcoptor

Posted 24 April 2012 - 02:49 PM

I am pretty sure that the modern award the employees are under specifies that there can be no till shortages deducted from employees wages. Give FairWork Australia a call.

#14 toosenuf

Posted 24 April 2012 - 04:02 PM

It would be interesting to see how long she has the business for!!  If that is the way she treats her regular customers, goodness knows how she treats the occassinal customers.

#15 Phascogale

Posted 24 April 2012 - 04:37 PM

Yes I would be annoyed and I would've done exactly what you did with the paper and coffee.

I would not be going back to that shop while the current shopowner is there.  

I'd also ring the lotteries people and make a complaint or at least have some sort of investigation (if they feel it's warranted).  The shopowner will know it was you but seeing as you don't shop there anymore then it's not your problem.

And while I'm at it I will probably be telling all my friends about it (and they will tell their friends etc).

#16 Chocolate Addict

Posted 24 April 2012 - 04:45 PM

I would be ringing the lottery people and letting them know and also Fair work Aust as it is against the law for employers to make employees cover any til adjustments.

I am a bit confused as to how you and your husband new it was an $18 win when you said
The "self check" panel confirmed the ticket had won, but not how much.

#17 Guest_holy_j_*

Posted 24 April 2012 - 04:58 PM

It's a new ticket they introduced in QLD. We knew it was $18 because there is an extra panel, if you match all the 5 letters you win that prize. The letters were all clearly there, and the attendant on the original day, saw that they were all there as well. They used to show the amount won, now you have to match up symbols to confirm that you have won a prize on the self check panel. The only way to win $10 was to reveal 3 complete words on the first crossword game, there was definitely not 3 words on there and all the letters of the extra word panel were revealed.

http://tatts.com/goldencasket/games/instan...ts/ticket-range if you aren't from QLD.

It's a bit hard to understand if you aren't a scratchit gambler original.gif

Edited by holy_j, 24 April 2012 - 04:59 PM.

#18 trdl

Posted 24 April 2012 - 05:07 PM

YOu were lucky to get the money i guess. I handed in one of those tickets years ago and i had definitely won $50 I took it in and when they scanned it, it come up with nothing. He said because it scanned at nothing i couldnt do anything about it. He said it was a faulty ticket. Before i could ask for it back he had ripped it up into a few pieces. I was going to keep it, photocopy and send it off to lotteries but i didnt get a chance. I was so annoyed. I never went back to that shop again.

#19 Guest_holy_j_*

Posted 24 April 2012 - 05:22 PM

That sounds dodgy TDRL. I used to work in a sub news probably a decade ago now, for a few years, not once did the tickets show the wrong amount for the prize. We were also told never to rip the tickets up until it had been confirmed with the customer.

The thing is when a customer claimed to have won more than the ticket indicated you could usually find a reason for it, an L might have been mistaken for an I, a Q for an O, they might have not scratched the entire prize amount, ie they might ahve thought it was $250 scratched off 3 times, but they'd missed one of the zeros, and it wasn't 3 times $250 it was 2 times $250 and once of $2500, making the ticket not a winner. It was usually pretty easy to find where they'd went wrong, and you'd get the opposite just as often, of people winning more than they thought they had.

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