Jump to content

Would you be annoyed?
instant scratch it ticket situation


  • Please log in to reply
18 replies to this topic

#1 Guest_holy_j_*

Posted 24 April 2012 - 02:25 PM

ok i feel annoyed,tell me if i have a right to be.

DP got some scratch it tickets for his birthday, he "won" $18 on a $10 crossword scratch it ticket. HE gave it to me on Friday and said go and get the money for this. He won via the extra word panel, the word was piece, i checked it, and definitely the letters were all there, they weren't not scratched off properly or anything.The "self check" panel confirmed the ticket had won, but not how much.

I went to get it, and the shop attendant went to the machine, the shop attendant ripped up the ticket and then gave me $10. I said, that's not right, the ticket won $18. She fished it out of the bin and got the woman that was in charge (not the shop owners) as she wasn't sure how they worked.

I pointed out the letters which spelled out the word, they were all clearly there no doubts, and the prize panel, said eighteen dollars. She said, come back tomorrow and I will see if the machine balances out as I am sure that the validator said $10. I kept the ticket.

I went back the next day and she said you were right and gave me the $8.

Today 2 days after that, i went it to grab the paper & a coffee and the shop owner, bailed me up for 20 minutes, and start going on about how we can only pay what the validator says even if the ticket says otherwise, and we have to pay for any differences out of our own pocket, it doesn't matter because it's only $8 and you are a good customer and Mrs so and so thought the same thing, that she only won $6 and we went through the list of pay outs and there is nothing that says $18 on there then again, we have to pay for any differences out of our own pocket and so on and so forth but you are a good customer so it doesn't matter. I interjected with you've got the ticket you can see for yourself but she was not having any of it. All of this was said in front of other customers. Basically accusing me of being a liar and ripping her off. I am not a liar, and I am the sort of person that will take an extra 5c in change back.

I put my paper back down and coffee back in the fridge, and walked out of there and went across the road to the service station and bought them there.

WDYT? I know it's insignificant in the grand scheme of things..It's not the $8 that I am annoyed about, i wasn't annoyed about it on the weekend, people make mistakes after all, there was no way I was wrong with what the ticket actually won, it's the way the shop owner spoke to me today that peeved me. She has done something similar before, my DP bought a packet of smokes a year or so ago, paid for that and a bottle of milk and left the smokes on the counter, he got home which is literally around the corner, realised he had forgotten them, went back straight away, she did not want to give them to him and made the biggest deal out of it in front of other customers. Hubby is pretty forthright and she eventually handed them over.  

n.b. this is the same business that takes deficiencies in the till out of the wages of their employees.

ETA: if when i had have gone back initially they had have said, no everything balances out, it was $10, i would probably thought, maybe i was wrong after all, and left it at that

Edited by holy_j, 24 April 2012 - 02:29 PM.


#2 bark

Posted 24 April 2012 - 02:31 PM

If you don't feel comfortable with how you are spoken to there, then I just would not frequent that store.

#3 BadCat

Posted 24 April 2012 - 02:31 PM

Yes I'd be peeved.

She sounds like a right b**ch actually.

I think you were very nice to put your stuff back before you walked out.  I would have dumped it on a shelf next to her and walked out.

#4 Bluenomi

Posted 24 April 2012 - 02:32 PM

Wow, I wouldn't be shopping there again.

#5 ///

Posted 24 April 2012 - 02:33 PM

Yes I would be annoyed. If there are problems with there system then that is between then and the lottery office. I would have cut them short after 5.

I wouldn't rush to go back there.

#6 DEVOCEAN

Posted 24 April 2012 - 02:36 PM

I would be reporting it to the Lotteries people. There was a scam where some agents were doing this sort of thing or telling people they had won nothing on the lotto, and then claiming the money themselves.

#7 tibs

Posted 24 April 2012 - 02:38 PM

You were too trusting, I wouldn't have walked out of there without the $18 the first time!  I would have had them call the lotteries office to get it sorted on the spot.  But given you did, and now she is giving you an earful because of it and calling you a liar there is no way I'd be going back there.  In fact I'd probably be putting in a written complaint to the lotteries office given this involved one of their products and she is claiming that the lotteries validator was wrong and therefore you aren't entitled to the prize printed on the ticket  wacko.gif

#8 Guest_holy_j_*

Posted 24 April 2012 - 02:38 PM

I thought maybe i am making a big deal out of nothing, I felt a bit silly posting about something so small  biggrin.gif  I won't be going back there ever, the petrol station across the road will be getting a lot more business from us from now on. (turns out they are 45 cents cheaper on the coffee too!)

#9 cardamom

Posted 24 April 2012 - 02:41 PM

I would absolutely be annoyed. What appalling service, I'm glad to hear you won't be shopping there anymore. It sounds like you were a frequent customer too, they've shot themselves in the foot there!

#10 CallMeFeral

Posted 24 April 2012 - 02:42 PM

I wouldn't be going back there. Ridiculous behavior - even if it HAD been true it would be ridiculous behaviour to a regular customer - let alone when they are clearly in the wrong!

#11 katbalou

Posted 24 April 2012 - 02:47 PM

I would be very annoyed at being spoken to in that way.  It doesn't make sense that the 'validator' doesn't match the ticketed prize - something definitely going wrong there.  If I was the newsagent I would be investigating that pronto.  In your position OP, I would also be shifting my business, and I would be inclined to make a phone call to the lotteries as well.

#12 Spring Chickadee

Posted 24 April 2012 - 02:48 PM

You sound like you are in the right anyway, but even if you weren't it should have been done and dusted when they paid you the balance on the $18 instead of embarrassing you in front of other customers with a big song and dance about how you weren't actually entitled to it.

Very unprofessional indeed, you have the right to be annoyed.

#13 protart roflcoptor

Posted 24 April 2012 - 02:49 PM

I am pretty sure that the modern award the employees are under specifies that there can be no till shortages deducted from employees wages. Give FairWork Australia a call.



#14 toosenuf

Posted 24 April 2012 - 04:02 PM

It would be interesting to see how long she has the business for!!  If that is the way she treats her regular customers, goodness knows how she treats the occassinal customers.

#15 Phascogale

Posted 24 April 2012 - 04:37 PM

Yes I would be annoyed and I would've done exactly what you did with the paper and coffee.

I would not be going back to that shop while the current shopowner is there.  

I'd also ring the lotteries people and make a complaint or at least have some sort of investigation (if they feel it's warranted).  The shopowner will know it was you but seeing as you don't shop there anymore then it's not your problem.

And while I'm at it I will probably be telling all my friends about it (and they will tell their friends etc).

#16 Chocolate Addict

Posted 24 April 2012 - 04:45 PM

I would be ringing the lottery people and letting them know and also Fair work Aust as it is against the law for employers to make employees cover any til adjustments.

I am a bit confused as to how you and your husband new it was an $18 win when you said
QUOTE
The "self check" panel confirmed the ticket had won, but not how much.




#17 Guest_holy_j_*

Posted 24 April 2012 - 04:58 PM

It's a new ticket they introduced in QLD. We knew it was $18 because there is an extra panel, if you match all the 5 letters you win that prize. The letters were all clearly there, and the attendant on the original day, saw that they were all there as well. They used to show the amount won, now you have to match up symbols to confirm that you have won a prize on the self check panel. The only way to win $10 was to reveal 3 complete words on the first crossword game, there was definitely not 3 words on there and all the letters of the extra word panel were revealed.

http://tatts.com/goldencasket/games/instan...ts/ticket-range if you aren't from QLD.

It's a bit hard to understand if you aren't a scratchit gambler original.gif

Edited by holy_j, 24 April 2012 - 04:59 PM.


#18 trdl

Posted 24 April 2012 - 05:07 PM

YOu were lucky to get the money i guess. I handed in one of those tickets years ago and i had definitely won $50 I took it in and when they scanned it, it come up with nothing. He said because it scanned at nothing i couldnt do anything about it. He said it was a faulty ticket. Before i could ask for it back he had ripped it up into a few pieces. I was going to keep it, photocopy and send it off to lotteries but i didnt get a chance. I was so annoyed. I never went back to that shop again.

#19 Guest_holy_j_*

Posted 24 April 2012 - 05:22 PM

That sounds dodgy TDRL. I used to work in a sub news probably a decade ago now, for a few years, not once did the tickets show the wrong amount for the prize. We were also told never to rip the tickets up until it had been confirmed with the customer.

The thing is when a customer claimed to have won more than the ticket indicated you could usually find a reason for it, an L might have been mistaken for an I, a Q for an O, they might have not scratched the entire prize amount, ie they might ahve thought it was $250 scratched off 3 times, but they'd missed one of the zeros, and it wasn't 3 times $250 it was 2 times $250 and once of $2500, making the ticket not a winner. It was usually pretty easy to find where they'd went wrong, and you'd get the opposite just as often, of people winning more than they thought they had.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

 

11 things that will happen when you're breastfeeding

After having three children and various degrees of success feeding them all, there's one thing I can tell you: virtually nothing will go as planned.

Surgery for baby born with a tail

A baby born with a tail has had it removed after doctors feared the birth defect might cause long term damage to his lower body.

When 'skin to skin' becomes a family affair

An adorable photo of a little boy and his dad enjoying skin to skin contact with newborn twins is melting hearts everywhere.

35 hilariously weird 'top tips'

Who would have thunk it? We never knew there were so many uses for feminine hygiene products. 

Pregnancy skin woes: acne, dry skin, itchy skin

Here are some of the most common skin complaints in pregnancy and how to tackle them, face on.

Watch this fun dance class for babywearing dads

Is there anything sexier than a babywearing dad?

Parents, this is how to cut grapes to avoid choking

One mum has learnt a harrowing lesson about the best way to cut grapes to make it safe for toddlers and little kids to eat.

When your kids have totally different temperaments

Sometimes it has felt like whiplash parenting. She perches watchfully while I vacuum; he tries to climb on and go for a ride.

How do our stress levels influence our baby?

Since having my second baby a number of people have commented on how placid, content and settled he is and, similarly, many have commented on how this is a reflection of how I am with him.

Separation anxiety isn't just for kids

Despite its prevalence, most doctors tend to be reluctant to diagnose adult patients with separation anxiety.

A charm bracelet, a boy, and my beliefs questioned

I was staring at the face of my son, realising that my once steadfast decision to be open minded was quickly unravelling at the seams.

Why I'm so grateful for Hayden Panettiere's PND honesty

There are baby steps and giant leaps forward. But there are steps backwards, too. And, oh, how they can hurt your heart.

The heartbreaking story of little Moko

The mother of 3-year-old Moko Rangitoheriri said she should have picked up on the signs. {Warning: distressing content}

Kate Beckinsale and teen daughter recreate birth photo

Kate Beckinsale has recreated her daughter Lily's birth photo, 17 years after she was born.

The adult-size stroller you'll want to test drive

It's one of the biggest baby related purchases they will make, so it makes sense that parents-to-be get a chance to road test a stroller.

Pregnancy announcement shows the reality of IVF

It's a long way from baby booties or bump shots people have become accustomed to in social media pregnancy announcements.  

Soleil Moon Frye welcomes fourth baby

"Punky Brewster" is a mom again, for the fourth time. Soleil Moon Frye announced the birth of her baby boy, Story, on Instagram Wednesday.

Mum breastfeeds baby found abandoned on the street

A woman has been praised as a "beautiful mother" after breastfeeding a baby which had been abandoned at the side of a street. 

A birth with a difference: the 'natural caesarean'

We've shared stories of gentle caesareans before, but a new video shows a new option called a 'natural caesarean'.

Baby name inspiration by music genre

If you're all about the music, then you'll need a musical name for that baby. We've got all the lists for you by music genre.

Giving effective instructions to toddlers

One of the most common errors made by parents is in how they give instructions to their children.

 
Advertisement
 

Top 5 Articles

Advertisement
 
 
 

What's hot on EB

The babies who are one in 70 million

Bethani Webb was excited to find out she was pregnant, but the first time mum did not realise she was carrying four babies not one.

Cafe offers breastfeeding mums a free cup of tea

A Sydney cafe is offering breastfeeding mums free cups of tea in a bid to show support for the right of women to nurse their babies wherever they choose.

To snip or not to snip? When the decision is not clear cut

Jamie Oliver, who considered a vasectomy, is to be a father again. A fellow dad reflects on his own decision 11 years ago

Doctors stunned by rare twins born almost six weeks apart

To everyone's surprise, Kristen Miller "kept doing better each day", keeping her second baby safe.

Baby book ideas for modern parents

Before my son was born I was given a lovely baby book full of blank pages waiting to be filled with weights and heights and first words.

The adorable smile of a baby seeing his mum clearly for the first time

There is no doubt seeing their child smile for the first time is an unforgettable moment for parents everywhere.

Mum tells how toddler 'nearly hung himself' in cot mishap

When Alison Johnson put her 18-month-old Caleb down for a nap, she had no reason to believe her son was in any danger.

Babies are still switched at birth? Yes, it can happen

All my panic and tears aside, my biggest question looking back is about the kind of security measures used in the maternity ward.

Doctors slammed for taking selfie with newborn

Everyone who visits a mum in hospital in the days following childbirth wants to get a photo with the new baby.

ergoPouch Twosie Sleepsuit for winter breastfeeding

Finally, there's a way to keep warm while breastfeeding through winter.

Health check: How long does sex 'normally' last?

What to do with this information? My advice would be to try not to think about it during the throes of passion.

When breastfeeding sucks: fixing common problems

From niplash to tight boobs, biting to milk supply issues, Pinky McKay looks at common breastfeeding issues and how to solve them.

10 things I've learnt in my first six months with twins

Six months on we're all still alive, and the more we get to know each other the easier the days become.

Mum's loving kiss leaves baby fighting for life

Kirsty Carrington thought nothing of giving her newborn son a kiss, little did she know it would leave the baby fighting for life.

When doing chores is your new 'me time'

After children, 'me time' looks a little different.

Get going: 14 travel strollers for families on the move

A stroller can make or break travelling with a baby or toddler. Here are 15 great single travel stroller options.

10 ways toddlers are terrific

It always pays to remind yourself of how terrific toddlers can be - they're little like this for such a short time

 

Vintage Toys

The toys of your childhood

Take a trip down memory lane with these vinage and retro toys that you may have had in your childhood or your parent's childhood.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.