Jump to content

Would you be annoyed?
instant scratch it ticket situation


  • Please log in to reply
18 replies to this topic

#1 Guest_holy_j_*

Posted 24 April 2012 - 02:25 PM

ok i feel annoyed,tell me if i have a right to be.

DP got some scratch it tickets for his birthday, he "won" $18 on a $10 crossword scratch it ticket. HE gave it to me on Friday and said go and get the money for this. He won via the extra word panel, the word was piece, i checked it, and definitely the letters were all there, they weren't not scratched off properly or anything.The "self check" panel confirmed the ticket had won, but not how much.

I went to get it, and the shop attendant went to the machine, the shop attendant ripped up the ticket and then gave me $10. I said, that's not right, the ticket won $18. She fished it out of the bin and got the woman that was in charge (not the shop owners) as she wasn't sure how they worked.

I pointed out the letters which spelled out the word, they were all clearly there no doubts, and the prize panel, said eighteen dollars. She said, come back tomorrow and I will see if the machine balances out as I am sure that the validator said $10. I kept the ticket.

I went back the next day and she said you were right and gave me the $8.

Today 2 days after that, i went it to grab the paper & a coffee and the shop owner, bailed me up for 20 minutes, and start going on about how we can only pay what the validator says even if the ticket says otherwise, and we have to pay for any differences out of our own pocket, it doesn't matter because it's only $8 and you are a good customer and Mrs so and so thought the same thing, that she only won $6 and we went through the list of pay outs and there is nothing that says $18 on there then again, we have to pay for any differences out of our own pocket and so on and so forth but you are a good customer so it doesn't matter. I interjected with you've got the ticket you can see for yourself but she was not having any of it. All of this was said in front of other customers. Basically accusing me of being a liar and ripping her off. I am not a liar, and I am the sort of person that will take an extra 5c in change back.

I put my paper back down and coffee back in the fridge, and walked out of there and went across the road to the service station and bought them there.

WDYT? I know it's insignificant in the grand scheme of things..It's not the $8 that I am annoyed about, i wasn't annoyed about it on the weekend, people make mistakes after all, there was no way I was wrong with what the ticket actually won, it's the way the shop owner spoke to me today that peeved me. She has done something similar before, my DP bought a packet of smokes a year or so ago, paid for that and a bottle of milk and left the smokes on the counter, he got home which is literally around the corner, realised he had forgotten them, went back straight away, she did not want to give them to him and made the biggest deal out of it in front of other customers. Hubby is pretty forthright and she eventually handed them over.  

n.b. this is the same business that takes deficiencies in the till out of the wages of their employees.

ETA: if when i had have gone back initially they had have said, no everything balances out, it was $10, i would probably thought, maybe i was wrong after all, and left it at that

Edited by holy_j, 24 April 2012 - 02:29 PM.


#2 bark

Posted 24 April 2012 - 02:31 PM

If you don't feel comfortable with how you are spoken to there, then I just would not frequent that store.

#3 BadCat

Posted 24 April 2012 - 02:31 PM

Yes I'd be peeved.

She sounds like a right b**ch actually.

I think you were very nice to put your stuff back before you walked out.  I would have dumped it on a shelf next to her and walked out.

#4 Bluenomi

Posted 24 April 2012 - 02:32 PM

Wow, I wouldn't be shopping there again.

#5 ///

Posted 24 April 2012 - 02:33 PM

Yes I would be annoyed. If there are problems with there system then that is between then and the lottery office. I would have cut them short after 5.

I wouldn't rush to go back there.

#6 DEVOCEAN

Posted 24 April 2012 - 02:36 PM

I would be reporting it to the Lotteries people. There was a scam where some agents were doing this sort of thing or telling people they had won nothing on the lotto, and then claiming the money themselves.

#7 tibs

Posted 24 April 2012 - 02:38 PM

You were too trusting, I wouldn't have walked out of there without the $18 the first time!  I would have had them call the lotteries office to get it sorted on the spot.  But given you did, and now she is giving you an earful because of it and calling you a liar there is no way I'd be going back there.  In fact I'd probably be putting in a written complaint to the lotteries office given this involved one of their products and she is claiming that the lotteries validator was wrong and therefore you aren't entitled to the prize printed on the ticket  wacko.gif

#8 Guest_holy_j_*

Posted 24 April 2012 - 02:38 PM

I thought maybe i am making a big deal out of nothing, I felt a bit silly posting about something so small  biggrin.gif  I won't be going back there ever, the petrol station across the road will be getting a lot more business from us from now on. (turns out they are 45 cents cheaper on the coffee too!)

#9 cardamom

Posted 24 April 2012 - 02:41 PM

I would absolutely be annoyed. What appalling service, I'm glad to hear you won't be shopping there anymore. It sounds like you were a frequent customer too, they've shot themselves in the foot there!

#10 CallMeFeral

Posted 24 April 2012 - 02:42 PM

I wouldn't be going back there. Ridiculous behavior - even if it HAD been true it would be ridiculous behaviour to a regular customer - let alone when they are clearly in the wrong!

#11 katbalou

Posted 24 April 2012 - 02:47 PM

I would be very annoyed at being spoken to in that way.  It doesn't make sense that the 'validator' doesn't match the ticketed prize - something definitely going wrong there.  If I was the newsagent I would be investigating that pronto.  In your position OP, I would also be shifting my business, and I would be inclined to make a phone call to the lotteries as well.

#12 Spring Chickadee

Posted 24 April 2012 - 02:48 PM

You sound like you are in the right anyway, but even if you weren't it should have been done and dusted when they paid you the balance on the $18 instead of embarrassing you in front of other customers with a big song and dance about how you weren't actually entitled to it.

Very unprofessional indeed, you have the right to be annoyed.

#13 protart roflcoptor

Posted 24 April 2012 - 02:49 PM

I am pretty sure that the modern award the employees are under specifies that there can be no till shortages deducted from employees wages. Give FairWork Australia a call.



#14 toosenuf

Posted 24 April 2012 - 04:02 PM

It would be interesting to see how long she has the business for!!  If that is the way she treats her regular customers, goodness knows how she treats the occassinal customers.

#15 Phascogale

Posted 24 April 2012 - 04:37 PM

Yes I would be annoyed and I would've done exactly what you did with the paper and coffee.

I would not be going back to that shop while the current shopowner is there.  

I'd also ring the lotteries people and make a complaint or at least have some sort of investigation (if they feel it's warranted).  The shopowner will know it was you but seeing as you don't shop there anymore then it's not your problem.

And while I'm at it I will probably be telling all my friends about it (and they will tell their friends etc).

#16 Chocolate Addict

Posted 24 April 2012 - 04:45 PM

I would be ringing the lottery people and letting them know and also Fair work Aust as it is against the law for employers to make employees cover any til adjustments.

I am a bit confused as to how you and your husband new it was an $18 win when you said
QUOTE
The "self check" panel confirmed the ticket had won, but not how much.




#17 Guest_holy_j_*

Posted 24 April 2012 - 04:58 PM

It's a new ticket they introduced in QLD. We knew it was $18 because there is an extra panel, if you match all the 5 letters you win that prize. The letters were all clearly there, and the attendant on the original day, saw that they were all there as well. They used to show the amount won, now you have to match up symbols to confirm that you have won a prize on the self check panel. The only way to win $10 was to reveal 3 complete words on the first crossword game, there was definitely not 3 words on there and all the letters of the extra word panel were revealed.

http://tatts.com/goldencasket/games/instan...ts/ticket-range if you aren't from QLD.

It's a bit hard to understand if you aren't a scratchit gambler original.gif

Edited by holy_j, 24 April 2012 - 04:59 PM.


#18 trdl

Posted 24 April 2012 - 05:07 PM

YOu were lucky to get the money i guess. I handed in one of those tickets years ago and i had definitely won $50 I took it in and when they scanned it, it come up with nothing. He said because it scanned at nothing i couldnt do anything about it. He said it was a faulty ticket. Before i could ask for it back he had ripped it up into a few pieces. I was going to keep it, photocopy and send it off to lotteries but i didnt get a chance. I was so annoyed. I never went back to that shop again.

#19 Guest_holy_j_*

Posted 24 April 2012 - 05:22 PM

That sounds dodgy TDRL. I used to work in a sub news probably a decade ago now, for a few years, not once did the tickets show the wrong amount for the prize. We were also told never to rip the tickets up until it had been confirmed with the customer.

The thing is when a customer claimed to have won more than the ticket indicated you could usually find a reason for it, an L might have been mistaken for an I, a Q for an O, they might have not scratched the entire prize amount, ie they might ahve thought it was $250 scratched off 3 times, but they'd missed one of the zeros, and it wasn't 3 times $250 it was 2 times $250 and once of $2500, making the ticket not a winner. It was usually pretty easy to find where they'd went wrong, and you'd get the opposite just as often, of people winning more than they thought they had.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

 

The popular baby name from the Rio Olympics

"With a pair of athletes who are not only successful, but seen as great role models – combined with a softer sound – it is like hitting the jackpot."

Toy stuck in baby's throat for two weeks

When Jude Atiga's baby son Laith was struggling to breathe the worried mum called an ambulance.

Mum awarded $20 million over birth power struggle with nurses

As a mother of three, Caroline Malatesta thought she knew what she was letting herself in for when it came to the birth of her fourth baby.

Win a Baby Jogger City Premier for Father's Day

To celebrate Father's Day, one lucky EB fan will win one of their own! Enter Now!

'There's a giant picture of BOOBS but I can not feed my child'

A mum was ushered out of an US department store's underwear section after discreetly breastfeeding her baby.

Why fatherhood scares many dads-to-be

Travis Bull vividly remembers discovering his partner was pregnant for the first time.

Free ticket offer

Pinky Mckay joins us again at the Essential Baby & Toddler Show presented by Blackmores with her expert baby settling advice. Register now for your free ticket.

Warning for pregnant women as flu-related deaths triple

A more than three-fold increase in flu-related deaths has sparked a plea for those with the flu to stay away from vulnerable people.

I'm trying to keep my child-free friends in my life, but it's tough

I tried to prove to my single friends that I was the same I'd always been. But marriage did change me - and motherhood has, too

For the festival lover in all of us

Pre-book & Save 50%. Get your tickets now for Kidtopia Festival. 7-9 October 2016 Parramatta Park, Sydney.

Too many parents still putting babies in unsafe bedding: study

A study found that a whopping 91 per cent of four-week-old babies had been placed in cots with unsafe bedding.

Mum's shock as toddler fat-shamed by internet trolls

When a mother uploaded a cute photograph of her 14-month old child online, she did not expect a swarm of internet trolls to write that her toddler was fat.

How an Aldi staff member made one exhausted mum's day

It was a simple act of kindness, but one that made an exhausted mother's day.

The most awww-worthy celeb baby pics of the week

It's been a pretty cute week on Instagram in terms of celebs relishing their babies.

When 'Just Do It' just doesn't cut it

When even Michelle Bridges admits to struggling with her exercise regime, it's time to accept that having small children can be a legitimate reason for exercise not happening.

What life is really like when you have five kids

Life is cute with one, manageable with three, but at times completely impossible with five.

When no one can pronounce your baby's name

In Wales it's a common name, but over here, it's cause for some confusion.

Dad shares horror tale after Roomba's run-in with dog poop

It's the poop story that's been shared hundreds of thousands of times around the world.

How a homemade wheelchair is giving baby Evelyn freedom

Like all one-year-olds, Evelyn Moore is keen to get moving and explore the world around her. But a battle with aggressive cancer left the little girl paralysed from the waist down.

Single to double pram that folds with seat attached

A pram is a large purchase, and you only want to buy once.

Mum-to-be surprises husband with big news in joy-filled photoshoot

When Bri Dow learnt that she was expecting, she immediately knew she wanted to break the news to her husband Brandon in a special way.

Blake Lively: 'Post-pregnancy slim down pressure is so unfair'

Blake Lively has urged women not to feel pressured to lose weight after pregnancy.

 
Advertisement
 

Top 5 Articles

Advertisement
 
 
 

What's hot on EB

For the festival lover in all of us

Pre-book & Save 50%. Get your tickets now for Kidtopia Festival. 7-9 October 2016 Parramatta Park, Sydney.

Why drinking water can be deadly for babies

H2O is one of the necessities of life, but for babies a seemingly harmless amount of water can be fatal.

5 ways having a baby is different when you have older children

So much parenting advice is geared towards having your first baby, but what's it like having a baby when you already have children?

You can now make your own plush Falkor

Fans of The NeverEnding Story – of which there are certainly plenty – went crazy for these plush Falkors when they first went on sale last year.

Baby steps

10 things that will actually happen after having a baby

I thought I had prepared myself for motherhood. Then my baby girl arrived and knocked everything flat.

Having a baby: expectations vs reality

People love to warn you about what to expect when having a baby, but they can be way off when it comes to the reality.

Are we having fun yet? Thinking positively as a parent

Motherhood is wonderful ... except when it sucks.

The adorable smile of a baby seeing his mum clearly for the first time

There is no doubt seeing their child smile for the first time is an unforgettable moment for parents everywhere.

When breastfeeding doesn't go with the flow

Breast is best, except when it's not. And in our case, it most definitely wasn't.

'If you don't vaccinate your kids you're a bloody idiot'

The photos are heartbreaking and almost too difficult to look at, but Kayley Burke is begging other parents to take notice.

Why pregnant women should eat chocolate

In news that will make expectant mums jump for joy - and reach for a block of Cadbury - scientists have revealed chocolate could provide health benefits during pregnancy.

The baby born with an incredible head of hair

If you're in any way challenged in the follicle department, prepare to feel a jolt of envy - at a two-month-old baby.

The push for Medicare to fund lactation consultants

While meeting with a lactation consultant can make an enormous difference to a new mother, it's not a service that is available through the public health system.

Parents, this is how to cut grapes to avoid choking

One mum has learnt a harrowing lesson about the best way to cut grapes to make it safe for toddlers and little kids to eat.

Three truths about C-section mums

Lately I've been thinking about the caesarean stories and the brave women who birth their children with strength and beauty.

Help! My baby will only sleep in my arms

It's stressful to be the one who is holding your baby most of the day, but it's even more stressful to wonder, 'am I doing something wrong? Or am I creating bad habits?'

 

ENTER NOW

Win one of two Father's Day Gift Packs

Sign up to receive our new Essential Kids announcements emails for a chance to win.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.