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Delays with Centrelink processing PPL applications? UPDATED POST 11
Getting frustrated.


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#1 GeminiSix

Posted 13 April 2012 - 03:39 PM

I did my online application and lodged my paperwork at Centrelink back on 7 March, so over 5 weeks ago.  I have heard nothing from Centrelink.  I have tried phone them 3 times this week, to have my cordless phone actually run out of battery life each time I have been on hold so long!  I have also sent a message requesting a callback through the website but surprise surprise no callback  mad.gif

Has anybody lodged their application recently and have you had a response?  I just did a google search and read on another forum that one women was told late last month by Centrelink that they were taking 2 months to process applications, despite them saying it should be done within 21 days.

I'm thinking of just changing to the baby bonus, I wonder if that will come through quicker.  The difference between PPL and BB for us was small anyhow.

Edited by GeminiSix, 17 April 2012 - 02:33 PM.


#2 PurpleNess

Posted 13 April 2012 - 03:44 PM

Ha keep waiting OP - My son turned 4 months the day I go my first payment...and this was after several phone calls. And I lodged the Medicare info 3 weeks after his birth...so in reality it was just over 3 months of waiting!!

I was told"that department is very busy & we're not allowed to contact them about anyone unless you are if definite hardship " WTF

They tell you they'll give you the money, so you Budget for it but then d*ck you around about when.

Just hang in there and be sure to treat yourself to something nice when it comes in - back pay is very nice! So there is a silver lining

#3 ~Mo+Moosh~

Posted 13 April 2012 - 03:51 PM

My sisters took 11 weeks to process (first child). My PPL for our third child was processed 7 working days after I mailed off my paperwork. I know part of the issue with my sisters application was the time it took her employer to respond to Centrelink.

ETA my application was mailed 16 March. We had also both completed our applications online well in advance of our births, so that made no difference in application processing.

Edited by ~Mo+Moosh~, 13 April 2012 - 04:04 PM.


#4 ally0812

Posted 13 April 2012 - 04:01 PM

just so we are all aware, claims for PPL and BB CAN be lodged 3 months prior to birth as long as you have a SIGNED letter from delivering hosp, thus ensuring you get paid about a week after birth original.gif not much help now but all i can say is go to centrelink in person, cry hardship- cant buy grocery, struggle to meet bills ect- they will force it thru in about 4  days. good luck

#5 Onyx

Posted 13 April 2012 - 04:10 PM

I lodged my application prior to DS being born. I confirmed his birth 5 days after he was born and received my first payment when DS was 6 weeks old.
You can go into Medicare and ask them to find out what is going on.



#6 justthegirls

Posted 13 April 2012 - 04:10 PM

BB is no sooner.  I already had two children in the system and did the online form before DD3 was born, thinking it would be a quick easy one, but it still took us a good 10 weeks to get the first payment.

#7 abcd_efg

Posted 13 April 2012 - 05:13 PM

I did my claim online in Jan (baby due March), and sent in my paperwork with proof of birth 2 weeks ago. Logged into Centrelink today to see that the payment to my employer is going through next week, so pretty quick here.

It helped that i do the payroll stuff at work, so i did the employer registration myself before i left.

#8 CrunchyNut

Posted 13 April 2012 - 05:15 PM

I have a poor friend who works for C/L and due to circumstances out of the staffs control they are running terribly behind, ie months and months.. so please even though you're all getting frustrated don't take it out on the staff they are just as frustrated.

#9 Guest_tigerdog_*

Posted 13 April 2012 - 05:19 PM

I did an online claim with still a few months to go of my pregnancy, then I only had to put the birth certificate in - this is what they recommend you do, then it's processed straight away when you put that in.

It doesn't help you, I know, hopefully it will come through soon.

#10 GeminiSix

Posted 16 April 2012 - 09:35 AM

Thanks all - I guess I'll just have to sit and wait.

#11 GeminiSix

Posted 17 April 2012 - 02:32 PM

UPDATE:
For anyone interested, yesterday I received a letter from Centrelink advising my application for PPL had been approved from XX date, and that I may not receive payment from that date, but it will be backpaid.

So 5 and a half weeks in all.




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