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Crazy Johns?
Would you recommend them?

10 replies to this topic

#1 Honeycowz

Posted 24 March 2012 - 06:46 PM

Wanting to ugrade DH current phone to a smart phone (andriod). Crazy Johns looks like it offers some good deals and we can even get a twin plan with two new phones so i can upgrade as well. Neither of us are heavy mobile uses (mine is purely for emergencies only) but I want to know what people think of CJ's customer service before I commit us to anything.

SO would you recommend them or are they not worth it?

#2 Beanbag Warrior

Posted 24 March 2012 - 06:52 PM

I don't have any problems with them.  Their coverage is okay, but not fantastic in regards to 3G data.  They use the vodafone network.

#3 qak

Posted 24 March 2012 - 06:53 PM

I think CJ are Optus resellers? Happy to be corrected on that one.  Do you mean service st time of sale/warranty, or with the plans they have?

#4 Honeycowz

Posted 24 March 2012 - 07:31 PM

I understand CJ's is with the vodaphone network and not Optus. Any service they provide really. At time of sale, on going, warranty, reliabillty, coverage. Neither of us are heavy mobile uses so its been a few years since I've even thought about mobiles, phone and services provided.

Both our phones are dying, quickly, and need replacing. Given baby 3 is already overdue I don't have the luxuary of being able to go out check each mobile provider and customer reviews.

CJ's planns look good enough, however if they have poor cverage area/custmer service then I'll avoid using them. As I don't know anyone who is o has been a customer of CJ's I don't know who to ask.

#5 Amanda_R

Posted 25 March 2012 - 12:51 PM

I'd be looking at the coverage and reliabilty of Vodafone itself if CJ use their networks, I've heard a LOT of bad about Vodafone over the last little while.

I'd probably check out the Whirlpool forums in regards to the quality of the CJ customer service, there is at least one CJ rep on there.  I've heard mixed in terms of how good they are, which is the case for a lot of companies really.  I guess one thing to factor in is how often you'll need the customer service itself.  If the Vodafone network is unreliable and has poor coverage in your area then you may need the customer service side of things a little more. wink.gif

#6 jaismum

Posted 25 March 2012 - 01:10 PM

I am an ex employee from back when they were a Telstra dealer. It has changed a lot and I have noticed a high staff turn over recently which can sometimes have an impact on the level of customer service you will receive. Plan wise, their dealls have always been good but as mentioned above, they are a Vodafone dealer and do tend to have some coverage problems. I would firstly ensure that you and your hubby will have sufficient mobile coverage where you will be using the phones (home, work, shops, school etc) before purchasing the phones.

#7 rubelicious

Posted 25 March 2012 - 07:53 PM

I've got my mobile phone plan and dh's with CJs.

We live in Melbourne and we've had no problems with coverage.

We've also used the roaming service in NZ which was excellent. DH's family live on a farm and we were receiving text messages no problem.

Edited by rubelicious, 25 March 2012 - 07:54 PM.

#8 Phascogale

Posted 26 March 2012 - 06:31 PM

The plans are really good compared to other Vodaphone plans for various companies.  It was why we went with them.  

However the coverage is pretty average being on Vodaphone.  So I wouldn't recommend them based on this.  

Generally the coverage is okay in capital cities.  

I took out a 2 year contract 6 months ago when I did live in a major capital city (coverage was okay - nothing flash though) and then moved to a major regional centre.  Right in the centre of town the coverage is pretty good (except inside the hospital (optus is crap inside the hospital too but Telstra is okay)) but where I live (10km from the centre of town) it's very patchy and most of the time there is no connection.  Drives me insane.  

According to the coverage checker I should have good coverage (better than what I had in the house I was in in the major capital city).  But the reality is that the coverage is crap and I'm really really really annoyed that I still have 18 months to go on my contract and I'm unlikely to be able to get out of it.

So what I would suggest you do is get a CJ's prepaid sim and use that for a month or so and see what your coverage is like and don't just rely on the coverage checker online.

#9 JazzyWeasel

Posted 26 March 2012 - 08:57 PM

Another with CJ. Happy with my plan but yeah coverage is hopeless. Inside my house is crap.
Can't get any signal at my parents house when it says I should be able too.
Thankfully I only have 6-8 months left with them.

#10 Cat Burglar

Posted 29 March 2012 - 08:42 AM

QUOTE (Phascogale @ 26/03/2012, 06:31 PM) <{POST_SNAPBACK}>
I took out a 2 year contract 6 months ago when I did live in a major capital city (coverage was okay - nothing flash though) and then moved to a major regional centre.  Right in the centre of town the coverage is pretty good (except inside the hospital (optus is crap inside the hospital too but Telstra is okay)) but where I live (10km from the centre of town) it's very patchy and most of the time there is no connection.  Drives me insane.

Hi Phascogale, a few years ago I was able to cancel a mobile phone contract after a couple of months because the coverage was not as stated on their coverage maps. I think you should be able to do that if you threaten to go to the Ombudsman. Obviously try to sort it out politely first.

#11 jofisk

Posted 05 April 2012 - 11:11 PM

DH is with CJ and is currently out of contract.  He is happy with them, but he is a very low user.  He is on a $10 per month plan and he gets 15% discount each mth at the moment.  He will staying with them.  He doesn't get any drop outs or signal issues and we are 30 kms south of perth.

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