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Dd fell between the platform and a train today *Updated and a new question*

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#1 *~~Jess~~*

Posted 20 March 2012 - 09:02 PM

We were getting ready to board a train home from Southern Cross station this afternoon when dd fell between the platform and the train as she went to step on, I was just about to tell her to take a big step while my aunty was just about to grab her hand to help her on. It all happened so fast and all I can remember is screaming at them not to let the train move and one of the passengers helping me pull her up.
One of the the other passengers rang an ambulance for her as she was bleeding from the back of her head while my nan ran back upstairs to alert staff. I honestly don't think I have ever been so scared in my life and I cannot thank the man who helped us enough, he waited by our side for as long as he could to make sure she was on.

Thankfully all she required was so glue to the gash on her head but I can't help but think of how much worse it could of been.

One of the security guards has offered to help me get in touch with the man who helped us and I would like to get him a thank you gift but have no idea what, does anyone have any suggestions?

Edited by *~~Jess~~*, 22 March 2012 - 08:18 PM.

#2 katrina24

Posted 20 March 2012 - 09:06 PM

I think a card is all that is needed. The reward of seeing your DD would hpave been gift enough for him I imagine. Thank god she is ok, what a nightmare.

#3 libbylu

Posted 20 March 2012 - 09:08 PM

It must have been terrifying for her and you.  I am so glad she is okay now.

I remember reading an article a year or so ago about several incidents where people had fallen between the platform and the train at Southern Cross and been injured.  It does seem to be an ongoing issue there.  

#4 ~JASB~

Posted 20 March 2012 - 09:09 PM

Oh gosh what a nightmare.  Shows how things can happen so quickly.  Thank goodness she is ok.

#5 Chelara

Posted 20 March 2012 - 09:09 PM

How scary, I've seen this happen before to a youngish boy traveling alone, the doors even closed and the whistle blew but the emergency alarm thing was activated, very lucky boy was very shaken. I hope your dd is ok and not going to suffer any anxiety etc, poor thing.

As for the man, a lotto gift pack or some chocolates would be nice I think.

#6 idle

Posted 20 March 2012 - 09:09 PM

ohmy.gif  OMG how terrifying for you all! I am so glad that she was ok and that her injury was easily fixed.
I agree that a card would be lovely.

#7 firstatforty

Posted 20 March 2012 - 09:11 PM

What might be nice is a thank you card from your daughter. She could draw a picture of something nice and you could write a thank you. I'm glad she is okay apart from a cut on the back of her head. It will probably take you longer to get over it.

#8 ali27

Posted 20 March 2012 - 09:12 PM

Oh my goodness OP, what a horrible situation. So glad your DD is okay. As for the man I'm sure he would appreciate a card with some well chosen words.

#9 Luxe

Posted 20 March 2012 - 09:14 PM

Movie vouchers, Massage voucher, lotto ticket...

#10 Frockme

Posted 20 March 2012 - 09:15 PM

A thank you in your local paper, if you think he's local that is?

I hope y our dd recovers quickly. What a horrifying experience for all of you. sad.gif

#11 babybeli

Posted 20 March 2012 - 09:15 PM

The card with your daughters input sounds like a lovely idea.

That would have been terrifying.  A friend of mine fell between a train and platform once and lucky for her a guy on the inside grabbed her and dragged her up into the train.  She lost a shoe but it could have been a lot worse.  The thing that scared her the most is that some people just stepped over her and continued to board the train.

#12 Kay1

Posted 20 March 2012 - 09:19 PM

What might be nice is a thank you card from your daughter. She could draw a picture of something nice and you could write a thank you. I'm glad she is okay apart from a cut on the back of her head. It will probably take you longer to get over it.

I think this is perfect!

I hope you all get over the shock soon.

#13 cardamom

Posted 20 March 2012 - 09:21 PM

QUOTE (babybeli @ 20/03/2012, 10:15 PM) <{POST_SNAPBACK}>
The thing that scared her the most is that some people just stepped over her and continued to board the train.

Oh. My. God. What is wrong with people?!

OP, I'm glad your daughter is okay, that must have been terrifying for you both. I think a card with a drawing or something from her is a lovely idea.

#14 brookeandbaby

Posted 20 March 2012 - 09:21 PM

OMG!!! While I was reading that I was picturing it happening, OMG I honestly would have been hysterical, I imagine you were so incredibly shaken up!! Thank goodness she is ok!!
What about a little framed picture of her so he can always smile when he see's it? (sorry if already suggested I didn't read all the replies) hugs OP, I bet you'll be glad with this day is over!

#15 OTP

Posted 20 March 2012 - 09:49 PM

What a nightmare OP, I am so glad your DD is OK.

#16 FeralSingleMum

Posted 20 March 2012 - 09:50 PM

How horrible! My heart was beating so fast just reading that! Glad to hear that it turned out for the best!

A nice card is a wonderful idea!

#17 Therese

Posted 20 March 2012 - 09:52 PM

How scary for you all.  I think a card from you and one made by your daughter would be a lovely thank you.

#18 MegsW

Posted 20 March 2012 - 09:56 PM

Might be the pregnancy hormones, but that has made me all teary just reading it.

So very glad your DD was okay (well not unscathed, but okay) and thank god that man helped you.

Give her a really big hug from all of us at EB tonight sad.gif

#19 Liadan

Posted 20 March 2012 - 09:56 PM

What a nightmare. I can only imagine how terrifying that would have been for everyone.

Glad she only has minor injuries from her adventure.

I think a card from your DD would be lovely. MOST people don't do those sorts of things wanting a reward for their actions.

QUOTE (MegsW @ 20/03/2012, 10:56 PM) <{POST_SNAPBACK}>
Might be the pregnancy hormones, but that has made me all teary just reading it.

So very glad your DD was okay (well not unscathed, but okay) and thank god that man helped you.

Give her a really big hug from all of us at EB tonight sad.gif

Not just pregnancy hormones, I was all teary too.

Edited by Liadan, 20 March 2012 - 09:57 PM.

#20 baby*girl

Posted 20 March 2012 - 09:59 PM

So pleased the situation ended as it did.  You poor thing, that would have been horrific.

#21 *Lib*

Posted 20 March 2012 - 10:02 PM

Oh god how terrifying. I am so glad she's ok!

#22 Liadan

Posted 20 March 2012 - 10:05 PM

Showed this to my DF, as he was a train driver. He said that the driver wouldn't have even known what happened, he/she wouldn't have been able to see the incident, so if someone hadn't have stopped them, the train would have moved.

How is your DD now OP? I hope this hasn't shaken her up too much.

Edited by Liadan, 20 March 2012 - 10:06 PM.

#23 *~~Jess~~*

Posted 20 March 2012 - 10:11 PM

QUOTE (Liadan @ 20/03/2012, 11:05 PM) <{POST_SNAPBACK}>
Showed this to my DF, as he was a train driver. He said that the driver wouldn't have even known what happened, he/she wouldn't have been able to see the incident, so if someone hadn't have stopped them, the train would have moved.

How is your DD now OP? I hope this hasn't shaken her up too much.

Now I really am freaked out, the first aid/security guard told me that because there were so many people around the doorway the train is not allowed to take off.

She seems ok, still a little shaken and has asked how she fell but is now saying her brother pushed her. Lol

#24 GoneWithTheWhinge

Posted 20 March 2012 - 10:15 PM

I hope your daughter doesn't have long lasting effects of this and she heals quickly. i hope you are okay as well, I can imagine its just as horrible for you as it was for her

My husband is a rail health and safety consulting manager, he says that this is a commonplace event, with at least one person experiencing this every day in NSW, apparently the gaps can be so big because the station platforms are rarely straight. and there isn't anything that can be put in place to prevent it because of the variance in platforms.

He helped a young boy in the same situation a few weeks ago, it scares me everything I take my girls on a train as I can see how easily it can happen now.

#25 lucky 2

Posted 20 March 2012 - 10:16 PM

That is horrible, I don't know if I would have coped with that at all.
I'm so glad she is now safe.
I was in the city loop the other day and I did notice quite a space btn the train and the platform.
That was at Flinders St but it was a bigger gap than at the suburban station were we got on and off. I remember feeling the need to take dd's hand and closely supervise (she is 7 and probably wouldn't have fitted in the gap) but it was noticable.
If this has happened before I wonder what is being done about it? Does there need to be such a gap?
Is there any follow up with Southern Cross, ie some sort of incident report that has been filled out. I hope so. If not I'd be contacting the station and trying to get it filed as an incident report so it is officially documented and hopefully acted upon.

eta, I see some of my questions have been answered above! Thank you.
Perhaps a new invention is needed. And soon.

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