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URGENT! What are my rights for refusing care from a nurse while admitted?


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#1 ~Karla~

Posted 20 March 2012 - 02:30 PM

One of my twins was admitted into hospital last night. We are still waiting on an emergency theatre spot and will likely be here until tomorrow at best.

Our last admission on this ward was 2 years ago. We had huge issues with a few select staff members that I won't go into here. I just saw the nurse we had the biggest issues with and she acted like she was my best friend. I have asked our nurse to put on DS's file that that nurse is to have nothing to do with us at all. The NUM is coming to discuss it.

What are my actual rights here? I will discharge DS and sit in emergency until he is called to theatre before I will allow that nurse to "care" for my child again. I don't even want her to have access to his medical charts. Can I insist on this? I'm in QLD.


#2 tinkster23

Posted 20 March 2012 - 02:32 PM

You totally have the right to refuse care from someone. I'm not sure you can stop her accessing medical charts tho.

Hope it's a trouble free admission

Edited by tinkster23, 20 March 2012 - 02:33 PM.


#3 ~Karla~

Posted 20 March 2012 - 02:36 PM

Thank you tinkster.

#4 Therese

Posted 20 March 2012 - 02:37 PM

I hope he is ok Karla.

#5 Kay1

Posted 20 March 2012 - 02:38 PM

I'm sorry I don't know but I'm sorry that's happening to you, it sounds very stressful! I hope your son's surgery goes smoothly and you are out of there soon. xxoo

#6 BentoBaby

Posted 20 March 2012 - 02:40 PM

Is it possible to be transfered to another hospital (e.g as a private patient). That's probably what I'd do in the circumstance (we had a similar issue with a paed at our local public hospital and I will never go back).

#7 ~Karla~

Posted 20 March 2012 - 02:56 PM

Thanks girls.

Transfer is not an option due to us being admitted under a particular team. There is no alternative.

At least I know I can stand my ground and insist that nurse have NOTHING to do with us.

#8 Riverchick20

Posted 20 March 2012 - 03:04 PM

Yes you can refuse to have a nurse look after your child, but she will still have access to information, case notes and information from handover.

edited to add: best of luck for the procedure, hope your child has a speedy recovery.

Edited by Riverchick20, 20 March 2012 - 03:05 PM.


#9 Lyra

Posted 20 March 2012 - 03:11 PM

I can't help you with your question but I am thinking of you

xx

#10 ~Delilah~

Posted 20 March 2012 - 03:12 PM

You have the right to refuse care but no rights as such to refuse care from a particular person.  You can request to not be cared for by a particular person and those requests are usually granted.

I think it would be a good idea to be open with the NUM when you speak to her so she can, after your discharge, talk to that nurse and look at education in the areas that she is lacking in. If no one speaks up, then she will continue to carry on as if her actions are appropriate.

Are you interested in an apology from her?

ETA for clarity.

Edited by ~Delilah~, 20 March 2012 - 03:35 PM.


#11 lucky 2

Posted 20 March 2012 - 03:17 PM

I cant see why they would force the issue of this staff member looking after you son, I would presume there are other staff who can be used instead of her. You wishes will be taken into consideration as that staff member would not be wanting to be involved with your sons care knowing how you feel about her.
IME these things happen from time to time and they have been dealt with appropriately by assigning care to another staff member.
I could imagine a difficulty if there was no alternative person to give care but there would be in your circumstances.
Most hospitals have a charter of patient rights and responsiblities and one for staff as well, but they usually don't state outright that you can refuse a carer, but of course you can refuse care, so that should include who gives the care IYKWIM?
Try not to stress, I would imagine the Hosp will do the right thing.
The link below is to the Vic State Charter but you can access one for each state.
http://www.health.vic.gov.au/patientcharte...ers/summary.htm
All the best.

#12 BeachedAsBro

Posted 20 March 2012 - 03:41 PM

You sure can say no to having care from a particular member of staff. I have had patients request that a particular ex-colleague be removed from their care for the day.

Good luck with the NUM. I'm sure it will go ok. This may very well be a positive experience for the nurse in question as the management should take it seriously and speak with them about their attitude and why you have refused their treatment.

#13 JustSmileAndNod

Posted 20 March 2012 - 04:36 PM

Yes you can refuse - I refusEd the obstetrician assigned to me in labour - the registrar saw instead and luckily I didn't need surgery.


Good luck and hope your boy is better soon

#14 ~JASB~

Posted 20 March 2012 - 04:52 PM

I have refused to have a particular nurse care for my son in the past, after a few completely inappropriate comments regarding my son's condition that he has no control over.  She embarrassed him and made him really uncomfortable.

It was no problem for the NUM to keep her off my son's case.  Not sure about accessing medical records though?  

All the best, I hope surgery goes well.

#15 Holidayromp

Posted 20 March 2012 - 06:07 PM

I have done this before.  I had a shocking midwife - she and I were chalk and cheese.  We didn't get on.  She was rude and abrupt and was causing me stress.  I ended up refusing antenatal care for awhile because I kept on getting this woman.  In the end it took a complaint to the highest level to prevent her care for me along with access to my file.
It can be done but it took alot of kicking up stink.  original.gif

#16 soontobegran

Posted 20 March 2012 - 06:20 PM

Yes, I have deliberately assigned certain staff to other areas or patients at the request of someone.
I do like to know the reason because obviously behaviour that has caused such stress will usually need counselling.

#17 ~*Twilight~Zone*~

Posted 20 March 2012 - 06:30 PM

Can I ask why would her looking at his records be an issue?  Just curious is all.


#18 ~Karla~

Posted 20 March 2012 - 06:44 PM

The NUM still hasn't seen me, but the nurse in question has obviously been spoken to about it. She's back to her usual grumpy, b**chy self and is making a big show about not making eye contact with me. rolleyes.gif

I don't want her accessing the file due to her not recording things she was meant to record last time as well as making things up and spreading lies to the other staff members about me. Part of the reason we were in then was for observations, and she refused to record them and denied the things I had shown her. There was a lot of incorrect information recorded in his file due to her lies.

#19 ~Delilah~

Posted 21 March 2012 - 02:59 PM

As a general rule, we dont have time to go looking at other patients charts. Getting to our own patients can be challenging some days.

However, if she is a spiteful thing she might purposely seek out the chart to see whats written about her in it.

QUOTE
She's back to her usual grumpy, b**chy self and is making a big show about not making eye contact with me.


This is still not on. She needs to be professional in her contact/lack of contact with you. She is still human but she needs to take a break and pull herself together. Her big show could still perceived as bullying.

#20 TiredbutHappy

Posted 21 March 2012 - 03:02 PM

How is your DS doing now Karla?

#21 ~*Twilight~Zone*~

Posted 21 March 2012 - 03:20 PM

QUOTE (~Karla~ @ 20/03/2012, 04:44 PM) <{POST_SNAPBACK}>
The NUM still hasn't seen me, but the nurse in question has obviously been spoken to about it. She's back to her usual grumpy, b**chy self and is making a big show about not making eye contact with me. rolleyes.gif

I don't want her accessing the file due to her not recording things she was meant to record last time as well as making things up and spreading lies to the other staff members about me. Part of the reason we were in then was for observations, and she refused to record them and denied the things I had shown her. There was a lot of incorrect information recorded in his file due to her lies.

Thanks for answering - she sounds quite odd

#22 ~elle~

Posted 21 March 2012 - 03:37 PM

Yes definately.

If you aren't getting any satisfaction --- get them to get you the patient liason officer to help you with your complaints / wishes for your childs care.

If all else fails and her behaviour keeps up ask for a complaint form and do something in writing.

#23 ~Karla~

Posted 21 March 2012 - 07:52 PM

We're back home now, so it doesn't matter anymore. There were no other dramas despite the fact she was assigned other patients in the room. She checked on DS once as his IV was alarming but sent our nurse in to actually rectify the problem.

I honestly can't complain about her conduct today. She was very professional and actually rather pleasant the few times we did need to interact. I was actually surprised and impressed (not enough to allow her to care for any of my kids again though). Whatever the NUM said to her today worked. Makes me wonder if maybe the nurse or the NUM are EB members and read this....  ph34r.gif

#24 lucky 2

Posted 21 March 2012 - 09:18 PM

You never know Karla, they might be!
I'm glad things went smoothly and that you felt sufficiently comfortable in her presence, isn't it a relief when things aren't as bad as you thought they would be?

#25 ~Karla~

Posted 21 March 2012 - 09:22 PM

Absolutely lucky 2!!




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