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Check your electricity bills!
We may not be the only ones


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#1 KristyMum-

Posted 13 March 2012 - 03:49 PM

Of course, generally you should check your bills anyway but heads up as this was my experience today.
It was a complete  blink.gif  (the fellow I spoke to was quite pleasant, it's the facts of it that just crack me up)

Bill arrives in the inbox.
mmm... a little higher than usual.  That's odd as we have been extra vigilant turning things off, we don't run aircon etc and the grid solar has been having a ball with the weather we've been having.
ok... off to check the bill.
scroll scroll...

hang on.  There's no credit at all for the power we've generated from the solar...
ok.  phone call.

all the usuals and then to the question.  Roughly, this is how it went:
Me: I've just got a question about my bill.  There's no credit on there for the power we've generated from the grid solar...
Synergy:  oh... have you been getting credits before?
Me: yes, for the last few years it's been installed
Synergy: hmm... ok let me just have a look
Me: [waits]
Synergy: Um.  It seems they didn't record the reading.
Me: oh... that's odd.  both our use and output are read from the same meter.  
Synergy: let me just check to see if there's an explanation why it wasn't read
[pause]
Synergy: it says they didn't record the reading because it was too high
Me:  mellow.gif   blink.gif  they didn't record the reading because it's was too high?  Well... [quite calmly] following that, my reading for my bill is a little high, perhaps I'll just disregard that as well then.  Look I'm not having a go at you personally, but you can understand where I'm coming from.  Of course the reading is high... it's been very hot and sunny weather.  Just because someone doesn't like the result, they can't just disregard it and 'not pay' for it.
Synergy Rep: yes, I understand that... [goes on to the next step]
(he was quite pleasant to deal with and as perplexed as I was I think)

the long and the short of it was that they read the meter, decided the reading for the amount of electricity we had generated was too high, so simply didn't record it and didn't credit/pay us for anything!  No explanation, no note no nothing. Three months of summer solar-generated power and no credit whatsoever.
Perhaps hoping we wouldn't notice?

It cracks me up.  If my meter use is high, I can't just disregard the result and not pay it because I don't like how high it is.  

Result: Someone is coming out to re read (and actually record, this time) the meter.  It may take about two weeks for them to come and re read it.  The meter was read on the 6th March, so I'll read it again tonight 13th March and every night until they read it, to make sure the reading is at least roughly in line with those numbers.

Anyway.  For those of you with Synergy and grid solar, it might be worth checking your bills to see if the same has happened to you.  

Cheers

Edited by KristyMum-, 13 March 2012 - 03:53 PM.


#2 Mintjelly

Posted 13 March 2012 - 03:54 PM

How incredibly cheeky!!  Glad you checked it  happy.gif

#3 ~elle~

Posted 13 March 2012 - 04:19 PM

Bloody hell.. what will they think of next.


#4 MichP

Posted 13 March 2012 - 04:27 PM

K thats CRAZY! I AlWAYS check my bill, we've had issue before with not being correctly credited (never any problems charging us though!). At least they are coming to do a re-read, they initially wanted to charge us for the re-read for ours when I asked for it but then that there wouldnt be a charge if the originally reading was incorrect, which it was.

Edited by MichP, 13 March 2012 - 04:29 PM.


#5 CallMeFeral

Posted 13 March 2012 - 04:28 PM

WTF - classic!

#6 KristyMum-

Posted 13 March 2012 - 06:39 PM

Mich how on earth do they get the amount wrong from the reading?  That would worry me more in one way bc it's not always as obvious as our situation iykwim.

CallMeAl & Mintjelly - I know, right?  I'm still saying it now and then 'the amount was too high so we didn't record it and didn't pay you'.  It's really quite nuts if you reverse it as the consumer paying their bill - you defiantely couldn't say that!

~elle~ I don't know but I think I'll read the meter every week at the same time iykwim to kinda try and keep an eye on it.  

How do you do yours Michelle?  Do you regurlarly record yours?  I always meant to but just didn't.  I think if I keep the sheet on the fridge that might help...

Edited by KristyMum-, 13 March 2012 - 06:39 PM.


#7 mama2carysbaileigh

Posted 13 March 2012 - 07:03 PM

Thanks for the heads up I will try to make sure I have a proper look in future, just glad with solar we are in credit.


#8 MichP

Posted 13 March 2012 - 07:17 PM

K for the life of me I could not work out where their original figure came from. They were supposed to come and do the re-read while I was home so that they could tell me where the figure came from (although I doubt that they would have been able to) but they came a day early while I was at work (not happy when I found out as I waited around for them to come on the day booked.)

I used to note the readings every day but its dropped off a bit to a few times a week.

#9 whydoibother

Posted 14 March 2012 - 06:19 PM

send them the bill!

#10 dsk72

Posted 14 March 2012 - 11:30 PM

Haha - that's laughable.  I'm with you, I decided not to pay your bill because I thought it was too high.

I read my meter each week and have a spreadsheet to record usage, generation and units sold and this gives me a bill prediction (just a simple average based on current consumption). The closer we get to billing time, the more accurant the bill prediction becomes.

(On a side note - it's interesting to see how our usage spike when hubby is home!)

Cheers


#11 IShallWearMidnight

Posted 15 March 2012 - 01:15 AM

thanks for the heads up, will keep and eye out!

#12 serenitylisten

Posted 15 March 2012 - 05:19 AM

Lucky you thought to check your bill.
I would probably be ringing someone higher up. The ombudsman or your local member for parliament, and just letting them know what has happened. Can you imagine the amount of money they would be saving by just not reading and therefore crediting people.

#13 KristyMum-

Posted 15 March 2012 - 01:03 PM

The meter was read this morning (I happened to be home) so I asked him which one was which as lots of numbers go through.  He said '7' was the consumption and '107' was what we export.  If that helps anyone.  I think it was the same van I saw here two days ago so maybe that was coincidence because I am sure they wouldn't have sent someone out that quick.

lol LoopyLupie that's what someone else said to me too.

Danielle if you have the time, and don't mind, I'd love to see your spreadsheet.  That would be really helpful for predicting.

serenitylisten I have thought about that.  I thought perhaps a letter to Synergy higher up, then they can pass down through their channels that a reading just can't be disregarded?  Yes I had too thought of how much money they saved (both ways - e- not paid for that we generated and e- they didn't have to generate) if we're not the only ones.

NW trishalishous!

Anyway, be interested to see what the amended bill reads at.





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