Jump to content

Check your electricity bills!
We may not be the only ones


  • Please log in to reply
12 replies to this topic

#1 KristyMum-

Posted 13 March 2012 - 03:49 PM

Of course, generally you should check your bills anyway but heads up as this was my experience today.
It was a complete  blink.gif  (the fellow I spoke to was quite pleasant, it's the facts of it that just crack me up)

Bill arrives in the inbox.
mmm... a little higher than usual.  That's odd as we have been extra vigilant turning things off, we don't run aircon etc and the grid solar has been having a ball with the weather we've been having.
ok... off to check the bill.
scroll scroll...

hang on.  There's no credit at all for the power we've generated from the solar...
ok.  phone call.

all the usuals and then to the question.  Roughly, this is how it went:
Me: I've just got a question about my bill.  There's no credit on there for the power we've generated from the grid solar...
Synergy:  oh... have you been getting credits before?
Me: yes, for the last few years it's been installed
Synergy: hmm... ok let me just have a look
Me: [waits]
Synergy: Um.  It seems they didn't record the reading.
Me: oh... that's odd.  both our use and output are read from the same meter.  
Synergy: let me just check to see if there's an explanation why it wasn't read
[pause]
Synergy: it says they didn't record the reading because it was too high
Me:  mellow.gif   blink.gif  they didn't record the reading because it's was too high?  Well... [quite calmly] following that, my reading for my bill is a little high, perhaps I'll just disregard that as well then.  Look I'm not having a go at you personally, but you can understand where I'm coming from.  Of course the reading is high... it's been very hot and sunny weather.  Just because someone doesn't like the result, they can't just disregard it and 'not pay' for it.
Synergy Rep: yes, I understand that... [goes on to the next step]
(he was quite pleasant to deal with and as perplexed as I was I think)

the long and the short of it was that they read the meter, decided the reading for the amount of electricity we had generated was too high, so simply didn't record it and didn't credit/pay us for anything!  No explanation, no note no nothing. Three months of summer solar-generated power and no credit whatsoever.
Perhaps hoping we wouldn't notice?

It cracks me up.  If my meter use is high, I can't just disregard the result and not pay it because I don't like how high it is.  

Result: Someone is coming out to re read (and actually record, this time) the meter.  It may take about two weeks for them to come and re read it.  The meter was read on the 6th March, so I'll read it again tonight 13th March and every night until they read it, to make sure the reading is at least roughly in line with those numbers.

Anyway.  For those of you with Synergy and grid solar, it might be worth checking your bills to see if the same has happened to you.  

Cheers

Edited by KristyMum-, 13 March 2012 - 03:53 PM.


#2 Mintjelly

Posted 13 March 2012 - 03:54 PM

How incredibly cheeky!!  Glad you checked it  happy.gif

#3 ~elle~

Posted 13 March 2012 - 04:19 PM

Bloody hell.. what will they think of next.


#4 MichP

Posted 13 March 2012 - 04:27 PM

K thats CRAZY! I AlWAYS check my bill, we've had issue before with not being correctly credited (never any problems charging us though!). At least they are coming to do a re-read, they initially wanted to charge us for the re-read for ours when I asked for it but then that there wouldnt be a charge if the originally reading was incorrect, which it was.

Edited by MichP, 13 March 2012 - 04:29 PM.


#5 CallMeFeral

Posted 13 March 2012 - 04:28 PM

WTF - classic!

#6 KristyMum-

Posted 13 March 2012 - 06:39 PM

Mich how on earth do they get the amount wrong from the reading?  That would worry me more in one way bc it's not always as obvious as our situation iykwim.

CallMeAl & Mintjelly - I know, right?  I'm still saying it now and then 'the amount was too high so we didn't record it and didn't pay you'.  It's really quite nuts if you reverse it as the consumer paying their bill - you defiantely couldn't say that!

~elle~ I don't know but I think I'll read the meter every week at the same time iykwim to kinda try and keep an eye on it.  

How do you do yours Michelle?  Do you regurlarly record yours?  I always meant to but just didn't.  I think if I keep the sheet on the fridge that might help...

Edited by KristyMum-, 13 March 2012 - 06:39 PM.


#7 mama2carysbaileigh

Posted 13 March 2012 - 07:03 PM

Thanks for the heads up I will try to make sure I have a proper look in future, just glad with solar we are in credit.


#8 MichP

Posted 13 March 2012 - 07:17 PM

K for the life of me I could not work out where their original figure came from. They were supposed to come and do the re-read while I was home so that they could tell me where the figure came from (although I doubt that they would have been able to) but they came a day early while I was at work (not happy when I found out as I waited around for them to come on the day booked.)

I used to note the readings every day but its dropped off a bit to a few times a week.

#9 whydoibother

Posted 14 March 2012 - 06:19 PM

send them the bill!

#10 dsk72

Posted 14 March 2012 - 11:30 PM

Haha - that's laughable.  I'm with you, I decided not to pay your bill because I thought it was too high.

I read my meter each week and have a spreadsheet to record usage, generation and units sold and this gives me a bill prediction (just a simple average based on current consumption). The closer we get to billing time, the more accurant the bill prediction becomes.

(On a side note - it's interesting to see how our usage spike when hubby is home!)

Cheers


#11 Feralishous

Posted 15 March 2012 - 01:15 AM

thanks for the heads up, will keep and eye out!

#12 serenitylisten

Posted 15 March 2012 - 05:19 AM

Lucky you thought to check your bill.
I would probably be ringing someone higher up. The ombudsman or your local member for parliament, and just letting them know what has happened. Can you imagine the amount of money they would be saving by just not reading and therefore crediting people.

#13 KristyMum-

Posted 15 March 2012 - 01:03 PM

The meter was read this morning (I happened to be home) so I asked him which one was which as lots of numbers go through.  He said '7' was the consumption and '107' was what we export.  If that helps anyone.  I think it was the same van I saw here two days ago so maybe that was coincidence because I am sure they wouldn't have sent someone out that quick.

lol LoopyLupie that's what someone else said to me too.

Danielle if you have the time, and don't mind, I'd love to see your spreadsheet.  That would be really helpful for predicting.

serenitylisten I have thought about that.  I thought perhaps a letter to Synergy higher up, then they can pass down through their channels that a reading just can't be disregarded?  Yes I had too thought of how much money they saved (both ways - e- not paid for that we generated and e- they didn't have to generate) if we're not the only ones.

NW trishalishous!

Anyway, be interested to see what the amended bill reads at.





1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Why Tracey Spicer has given up make-up

"After 30 years on television, I had become what I despised: a painted doll who spent an hour a day and close to $200 a week putting on a mask."

Empowering bikini photo of 46-year-old mum goes viral

When a group of teenagers made rude remarks about her body as she walked past them in a bikini at the local beach, Julie Cross refused to cover up.

Devastated widow discovers she's pregnant the day before husband's funeral

They had been trying to conceive a baby for seven years. Tragically Kristy Kirchner found out she was pregnant the day before her husband Royce's funeral.

Gabriella Goat sues Peppa Pig

Every toddler's favourite television pig is being sued by an Italian woman who shares a name with a Peppa Pig character.

Meet the Mpregs, the male pregnancy enthusiasts

"Men can't have babies - that's something only women can do! But our community is full of like-minded people who wish otherwise."

Your new motherhood survival kit

Forget about the bright, pretty baby things - while you're in survival mode, all you'll need are the essentials.

More than 100,000 cars recalled globally after death of pregnant woman

The announcement of a mass recall comes as Malaysian police investigate the death of pregnant woman in July.

Win a family pass to Disney Live!

We have 4 family passes to give away to see Disney Live! presents Three Classic Fairy Tales, touring Australia this December/January.

I had a 'good baby' but still suffered from postnatal depression

I had a much wanted precious baby girl, a 'good baby' who slept well, self settled and was mostly content. It just seemed implausible to think I could succumb to depression.

There's no need to eclipse a babymoon

As long as pregnant women do their research, travelling during pregnancy can be done safely.

Mum and daughter have babies on same day

"It's not really something you ever want or think could happen. To have my mum going through it with me is probably the most special, amazing thing ever.”

Our baby's reflux caused the longest endurance test of our lives

I'm glad she wasn't my first child, or I would have thought that this was normal.

Win one of 5 Little Tikes Cozy Coupe Sport

Australia?s No 1 selling car is now available in a Sports model and we have 5 to give away to some lucky Essential Baby families.

The podcast that reminds mums they are not alone

A mum's complicated, gruelling labour gave birth to two lovely beings: her daughter and her delightful podcast, The Longest Shortest Time.

Is it too late to change my midwife?

My wife is nine months pregnant and we are planning a home birth - but we've had late problems with our midwife team.

The Very Hungover Caterpillar: a parody many can relate to

A new book released this month will be sure to have parents nodding and giggling in recognition the world over.

Babywearers unite against misinformation

Everyone has heard of people power, but what about passionate babywearing power?

Reliving the birth experience

When people ask about how my labour went, I usually respond: "Good, I think? Four hours long, and yeah it hurt, but I dunno, it's labour, it's giving birth, it's painful... but I guess it was good? As good as good gets?"

Literary baby name inspiration

From Harry Potter to Shakespeare and everything in between, we've scoured the library shelves for literary baby name inspiration.

Preparing your child to attend a sibling's birth

Thinking about having your kids at the birth of your baby? Here are some things to consider.

Counselling helps mum deal with triplets' early birth

When Kimberlee King's waters broke nine weeks before her triplets were due, she went into autopilot as she packed her hospital bag.

The women balancing babies with new businesses

Motherhood teaches us that we can be more tolerant, patient, and loving than we ever thought possible - and can also show us that we're innovative, creative and entrepreneurial, too.

It's true, kids grow up overnight

A dad ponders how his toddler daughter can change so much in just one 24 hour period.

Father sings to dying son days after losing wife

A heartbreaking video shows a new dad singing 'Blackbird' to his dying son just days after losing his wife.

Download now: Essential Kids Activity Finder app

Got bored kids? Quickly find the best activities for kids wherever you are in Australia with the Essential Kids app.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Win one of 5 Little Tikes Cozy Coupe Sport

Australia?s No 1 selling car is now available in a Sports model and we have 5 to give away to some lucky Essential Baby families.

Join PADDINGTON on the red carpet!

To celebrate the release of PADDINGTON, we are giving five lucky winners the chance to win a family pass to the exclusive Australian Premiere in Sydney on December 7!

Knowing you are one of the lucky ones

I am secure, confident and strong, but the responsibility of protecting my children can almost bring me undone.

Why I am so emotional now I have kids?

There are so many ways in which parenthood changes us as women, but one of the most noticeable, for me, has been the changing state of my emotions.

Baby survives despite sharing womb with 'foreign body'

Baby Maia was conceived against the odds, only to find she was sharing a womb with an ominous "foreign body".

Video: Baby shows dog how to jump - or vice versa

They say dog is man's best friend, but this playful pooch seems to have chosen a jumping baby as her number one buddy.

10 ways to soothe a crying baby

New paernts can get frustrated when their newborn gets fussy and can't settle down. When you're feeling overwhelmed, try some of these simple tips to help soothe your baby.

20 baby names that are becoming more popular every year

The data-lovers at nameberry.com have been at it again – this time, they’ve discovered the names that are continually rising up the ranks, ready to take out some top spots in the next few years.

10 great meals to make for new parents

Ideally, you want to give food that isn’t expensive to make, isn't too difficult to create, and freezes well; stews, bakes, soups and pasta sauces are perfect.

'It's not you, it's me': Boston bombing survivor mum to have leg amputated

Rebekah DiMartino is going through a break-up. She even wrote a farewell love letter. But it's not to her husband.

What it's like to go through early menopause

In a cruel twist, Carla had been breastfeeding and perimenopausal at the same time. But she's far from the only one to go through menopause early.

Restaurant served alcohol to two-year-old

Busy restaurants can be forgiven for getting food and drink orders mixed up from time to time, but not when the confusion leads to a two-year-old being served an alcoholic cocktail instead of the child-friendly beverage they ordered.

Julia Morris tells of miscarriage on a flight

Julia Morris has spoken about the devastation of suffering a miscarriage while on an international flight.

Woman's survival after birth 'a story of two miracles'

A US mother is home and tending to her new baby less than a month after surviving without a pulse for 45 minutes.

Eating ice may give mental boost to the iron deficient: study

A new study proposes that, like a strong cup of coffee, ice may give those with insufficient iron a much-needed mental boost.

Tiny lives in caring hands: Thank U NICU Day

Each year in Australia, over 40,000 newborns need the help of a special care nursery or neonatal intensive care unit. One day a year, the staff are honoured by the parents they help through those dark days.

I paid $50,000 to have a girl

This time my husband and I hadn't taken any chances. We had paid $50,000 and travelled 13,000 kilometres to make sure the baby growing inside me was female.

Weird pregnancy products

Some pregnancy products come to market and are just awesome. Others just leave you scratching your head.

Dear firstborn, I'm sorry

Being a first-time mum is tough for so many reasons – particularly because you really have no idea what you're doing.

A trace of sesame could kill my son

Helen Richardson son's had two anaphylactic reactions in a month. It's traumatic for everyone.

When you know before the test says yes

It wasn't a pregnancy test or missed period that told me I was pregnant with my second baby; it was too early for those things. A doner kebab told me I was going to be a mum again.

What not to do when your partner is in labour

Robbie Williams stole the show during his wife Ayda's labour, pretty much demonstrating everything on the "what not to do when your partner is in labour" list.

Best maternity swimwear and beach cover-ups

Thinking about a tropical babymoon but have nothing to wear? Here are some great swimwear and beach cover-up options for mums-to-be.

Parents face bankruptcy after birth

A couple has been slammed with a $1 million medical bill after the early arrival of their baby while on holidays.

 

How many weeks til Christmas?

On your To-Do list

Get the "Santa" shopping done without the kids in tow.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.