Jump to content

Check your electricity bills!
We may not be the only ones


  • Please log in to reply
12 replies to this topic

#1 KristyMum-

Posted 13 March 2012 - 03:49 PM

Of course, generally you should check your bills anyway but heads up as this was my experience today.
It was a complete  blink.gif  (the fellow I spoke to was quite pleasant, it's the facts of it that just crack me up)

Bill arrives in the inbox.
mmm... a little higher than usual.  That's odd as we have been extra vigilant turning things off, we don't run aircon etc and the grid solar has been having a ball with the weather we've been having.
ok... off to check the bill.
scroll scroll...

hang on.  There's no credit at all for the power we've generated from the solar...
ok.  phone call.

all the usuals and then to the question.  Roughly, this is how it went:
Me: I've just got a question about my bill.  There's no credit on there for the power we've generated from the grid solar...
Synergy:  oh... have you been getting credits before?
Me: yes, for the last few years it's been installed
Synergy: hmm... ok let me just have a look
Me: [waits]
Synergy: Um.  It seems they didn't record the reading.
Me: oh... that's odd.  both our use and output are read from the same meter.  
Synergy: let me just check to see if there's an explanation why it wasn't read
[pause]
Synergy: it says they didn't record the reading because it was too high
Me:  mellow.gif   blink.gif  they didn't record the reading because it's was too high?  Well... [quite calmly] following that, my reading for my bill is a little high, perhaps I'll just disregard that as well then.  Look I'm not having a go at you personally, but you can understand where I'm coming from.  Of course the reading is high... it's been very hot and sunny weather.  Just because someone doesn't like the result, they can't just disregard it and 'not pay' for it.
Synergy Rep: yes, I understand that... [goes on to the next step]
(he was quite pleasant to deal with and as perplexed as I was I think)

the long and the short of it was that they read the meter, decided the reading for the amount of electricity we had generated was too high, so simply didn't record it and didn't credit/pay us for anything!  No explanation, no note no nothing. Three months of summer solar-generated power and no credit whatsoever.
Perhaps hoping we wouldn't notice?

It cracks me up.  If my meter use is high, I can't just disregard the result and not pay it because I don't like how high it is.  

Result: Someone is coming out to re read (and actually record, this time) the meter.  It may take about two weeks for them to come and re read it.  The meter was read on the 6th March, so I'll read it again tonight 13th March and every night until they read it, to make sure the reading is at least roughly in line with those numbers.

Anyway.  For those of you with Synergy and grid solar, it might be worth checking your bills to see if the same has happened to you.  

Cheers

Edited by KristyMum-, 13 March 2012 - 03:53 PM.


#2 Mintjelly

Posted 13 March 2012 - 03:54 PM

How incredibly cheeky!!  Glad you checked it  happy.gif

#3 ~elle~

Posted 13 March 2012 - 04:19 PM

Bloody hell.. what will they think of next.


#4 MichP

Posted 13 March 2012 - 04:27 PM

K thats CRAZY! I AlWAYS check my bill, we've had issue before with not being correctly credited (never any problems charging us though!). At least they are coming to do a re-read, they initially wanted to charge us for the re-read for ours when I asked for it but then that there wouldnt be a charge if the originally reading was incorrect, which it was.

Edited by MichP, 13 March 2012 - 04:29 PM.


#5 CallMeFeral

Posted 13 March 2012 - 04:28 PM

WTF - classic!

#6 KristyMum-

Posted 13 March 2012 - 06:39 PM

Mich how on earth do they get the amount wrong from the reading?  That would worry me more in one way bc it's not always as obvious as our situation iykwim.

CallMeAl & Mintjelly - I know, right?  I'm still saying it now and then 'the amount was too high so we didn't record it and didn't pay you'.  It's really quite nuts if you reverse it as the consumer paying their bill - you defiantely couldn't say that!

~elle~ I don't know but I think I'll read the meter every week at the same time iykwim to kinda try and keep an eye on it.  

How do you do yours Michelle?  Do you regurlarly record yours?  I always meant to but just didn't.  I think if I keep the sheet on the fridge that might help...

Edited by KristyMum-, 13 March 2012 - 06:39 PM.


#7 mama2carysbaileigh

Posted 13 March 2012 - 07:03 PM

Thanks for the heads up I will try to make sure I have a proper look in future, just glad with solar we are in credit.


#8 MichP

Posted 13 March 2012 - 07:17 PM

K for the life of me I could not work out where their original figure came from. They were supposed to come and do the re-read while I was home so that they could tell me where the figure came from (although I doubt that they would have been able to) but they came a day early while I was at work (not happy when I found out as I waited around for them to come on the day booked.)

I used to note the readings every day but its dropped off a bit to a few times a week.

#9 whydoibother

Posted 14 March 2012 - 06:19 PM

send them the bill!

#10 dsk72

Posted 14 March 2012 - 11:30 PM

Haha - that's laughable.  I'm with you, I decided not to pay your bill because I thought it was too high.

I read my meter each week and have a spreadsheet to record usage, generation and units sold and this gives me a bill prediction (just a simple average based on current consumption). The closer we get to billing time, the more accurant the bill prediction becomes.

(On a side note - it's interesting to see how our usage spike when hubby is home!)

Cheers


#11 IShallWearMidnight

Posted 15 March 2012 - 01:15 AM

thanks for the heads up, will keep and eye out!

#12 serenitylisten

Posted 15 March 2012 - 05:19 AM

Lucky you thought to check your bill.
I would probably be ringing someone higher up. The ombudsman or your local member for parliament, and just letting them know what has happened. Can you imagine the amount of money they would be saving by just not reading and therefore crediting people.

#13 KristyMum-

Posted 15 March 2012 - 01:03 PM

The meter was read this morning (I happened to be home) so I asked him which one was which as lots of numbers go through.  He said '7' was the consumption and '107' was what we export.  If that helps anyone.  I think it was the same van I saw here two days ago so maybe that was coincidence because I am sure they wouldn't have sent someone out that quick.

lol LoopyLupie that's what someone else said to me too.

Danielle if you have the time, and don't mind, I'd love to see your spreadsheet.  That would be really helpful for predicting.

serenitylisten I have thought about that.  I thought perhaps a letter to Synergy higher up, then they can pass down through their channels that a reading just can't be disregarded?  Yes I had too thought of how much money they saved (both ways - e- not paid for that we generated and e- they didn't have to generate) if we're not the only ones.

NW trishalishous!

Anyway, be interested to see what the amended bill reads at.





1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Jammy, Hula Hoop, Rage: Reddit reveals most unusual baby names

A recent Reddit thread has revealed some of the more creative names in the world.

Woman awakens from coma, learns she gave birth

A US woman awakened this week from a four-month-long coma that doctors had feared would be permanent and learned that she had given birth to a baby boy, according to her family.

'Give us a break': mum sent shocking letter over Facebook baby pics

Posting a lot of baby photos doesn't make you a bad person. It may make your Facebook feed a little irritating, but it doesn't make you a bad person.

In defense of the dads who do so much

It's time to shift the focus off what dads aren’t doing and shine it on what they are.

The modern cloth nappies too cute to cover up

If you're only just joining the modern cloth nappy movement, or would like to spruce up your collection, we have to introduce you to Designer Bums.

How breastfeeding can affect your libido

When you’ve just had a baby, having sex isn’t usually top priority. In fact, for a lot of women it rates about as appealing as changing another dirty nappy.

Should pregnant women be allowed to use 'parent and child' car parking spots?

Is it acceptable to use these car parking spots when pregnant? How many of us would admit to doing it?

Healthy baby from sperm taken 48 hours after a man died

Fertility doctors have described their "most extraordinary case" - creating a healthy baby from sperm taken 48 hours after a man had died.

How pregnancy probiotics can help you and your baby

New research suggests that taking specific pregnancy probiotics could be the answer to a range of common pregnancy side effects.

Childcare is a big problem, but there's more to it

Let’s keep talking about these issues and not allow them to be put into a neat little box that’s labelled ‘Fix childcare and everything is solved’.

Pink's awesome response to body-shaming trolls

When trolls felt the need to comment on 35-year-old singer-songwriter Pink's weight, her answer was an awesome ode to body love.

Fertility clinic offers egg donors $5000

A national chain of fertility clinics is offering egg donors a $5000 payment to cover their expenses, a first for Australia which is raising concerns the money could act as an inducement.

Baby boy abandoned in India amid fresh surrogacy concerns

Australian officials could do nothing to stop an Australian couple from abandoning their baby son, born through surrogacy in India, after they decided they did not want to bring him to Australia.

Herd immunity and community responsibility: how free-riders can make kids suffer

Individual choice works for haircuts and handbags, but not for preventing infectious diseases that kill kids.

Photographer captures 'unexpected beauty' of birth

If there is one thing Leilani Rogers knows about childbirth, it is that no two deliveries are ever the same.

Expectations vs the reality of making a toddler's clothes

Note to self: less sewing, more life. Not the party dress, but the party. The toddler, as usual, has it all figured out.

Mum meets 'dead' daughter 49 years after birth

In 1965, Zella Jackson-Price was told her premature baby girl had died shortly after birth.

Sign up to our 30 days of #PlayIQ challenge

Sign up to receive 30 amazing tips and ideas for play with baby during the month of April and submit a picture or tip on our social wall for a chance to win an amazing Fisher-Price prize pack.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Sign up to our 30 days of #PlayIQ challenge

Sign up to receive 30 amazing tips and ideas for play with baby during the month of April and submit a picture or tip on our social wall for a chance to win an amazing Fisher-Price prize pack.

Tips for flying with a baby

Travelling with kids requires a whole other set of skills - ones that I have learned through (sometimes unfortunate) trial and error.

How to stay calm in an emergency

I’m not expecting you to be as calm as you might be right now. What I mean is that if your panic levels are through the roof during a stressful situation, let’s bring them down to just under the ceiling.

Toddler gets 'drunk' after cranberry juice mix-up

A toddler was taken to hospital after a waitress served her sangria instead of cranberry juice at a US restaurant.

We need to stop using this word when we talk about childbirth

Is it shaming to point out that women are often being let down in birth?

The certificate helping parents deal with pregnancy loss

For some people, this certificate will offer a sense of validation that their child was acknowledged as being here and now gone, and will help them with life post-loss.

The phenomenon of phantom pregnancy kicks

'Phantom pregnancy kicks’ are encountered by many mums months - or even years - after their pregnancy is over.

The health insurance advice you can't afford to ignore

There's one simple switch that could save you hundreds of dollars a year in private health insurance.

4D scans show how smoking affects babies still in the womb

The harmful effects of smoking during pregnancy on unborn babies may be seen in tiny movements in their faces using 4D ultrasound scans, research has found.

The most dangerous toddler food trends

Pete Evans' paleo cookbook for kids caused a storm, but there are plenty of other unsafe food trends for babies and toddlers.

Infection killed new mum of twins

Modern medicine could not save 19-year-old Sophie Burgess who died 48 hours after giving birth to twins in the UK.

How to babyproof your job interview

Once upon a time, I was a fan of job interviews. That all changed after I'd switched careers, had a baby and decided to spend the first year at home with her.

Grieving families give warnings after toddler deaths

Two Queensland families are grieving the loss of their toddler sons after the boys drowned in separate incidents last week.

Man faces jail after giving woman abortion pill smoothie

A Norwegian man is facing jail after putting abortion pills in his ex-girlfriend's smoothie, causing her to have a miscarriage.

'He's a blessing': family of baby born without eyes

Jordy Jackson was born without eyes. He has anophthalmia, which affects one in every 100,000 babies born.

Super fit model Sarah Stage defends her pregnancy body

Model Sarah Stage has defended her pregnancy body after critics claimed her slim figure at eight-and-a-half months pregnant wasn't "normal".

Why I post breastfeeding photos online

I love to take pictures of my children. In some of the pictures, my younger son is nursing.

The day I broke my baby

There are things I wish I didn't know. I wish I didn't know that companies make tiny braces, small enough to hold necks no bigger than a wrist.

Geeky baby gear

If your family is more into Star Wars, gaming and the periodic table than most, you might want to check out these geek-chic baby items.

Grandbabies: the babies born looking old

Not a day under 65 and a lifetime of struggle! That's the look of these newborns, who look adorably older than their real age. Social networking site Reddit recently featured user submissions of adorable grandbabies, here are our favourites.

53 creative pregnancy announcements

Announcing that you're expecting can be a time to express your creativity, sense of humour and imagination. Check out how other parents and parents-to-be have broken the news to friends and family.

IKEA hacks for the nursery and kids' rooms

Are you one of those that know the whole IKEA catalogue by heart? Love their stuff but want to personalise it? Here's some inspiration to help you realise the potential of IKEA furniture and fittings.

36 baby names inspired by food and drinks

A French court may have ruled out Nutella as a baby name, but that doesn't have to stop you from taking inspiration from the supermarket (or bottle shop). See what parents in the US have chosen for their delicious little ones.

Clever breastfeeding products

Check out this range of products designed to help make your breastfeeding journey more enjoyable, manageable and convenient.

 

ENTER NOW!

Win a year's worth of toys

Receive a daily email from Essential Baby for just the month of April with great play tips and ideas, then submit your baby at play photos to our Playwall, Instagram or Twitter for your chance to win.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.