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Which ISP for us? Diagnosis needed pleeese

12 replies to this topic

#1 Velvetta

Posted 23 February 2012 - 02:16 PM

We are family of 7 but only the top 5 use the net - DH and I, and DS 17 DD 14 and DS 12. DS 17 likes to download movies and music, DS and DD mostly use it for facebook and you tubes, DH uses it to download music, facebook and emails. I use it for FB, you tube and research.

We have been on Internode for 2 years but constantly go over the 50GB per month and it is too expensive now at $70 just for that. So we have been looking around but there's so much to choose from.
DH wants to get the Telstra Cable 200GB for $80 pm with landlline rental included. I've seen ISPs from as low as $25pm unlimited
I have been browsing on the Compare Broadband site but they don't tell you how reliable they are, if they drop out a lot or are down or if the service is crap. There's just too much choice.

We don't skype or voip or game.

Can anyone make some suggestions for us please? It's due to roll over in 2 days and I'd really like to change.

#2 Beanbag Warrior

Posted 23 February 2012 - 02:25 PM

We're with Iinet, I don't know our data allowance.  Their prices are reasonable, their service is EXCELLENT and our dropouts are infrequent - we had one today, but found out very quickly there was a problem, and it was resolved within the hour.

#3 roses99

Posted 23 February 2012 - 02:29 PM

Could you talk to Internode about upgrading your package? Surely, if you've been with them for two years, they'd be able to offer you a good deal to make you stay.

A quick look at the website suggests they have a 200G package WITH home phone bundled for $79.90. So the same as the one you were looking at from Telstra.

I'm also with Internode and I'd rather pay even more than be at the mercy of Telstra's dodgy customer service. Internode is awesome.

#4 Velvetta

Posted 23 February 2012 - 03:01 PM

THey are good aren't they? I hadn't noticed that package.

Just rang them - it's not available in our area!!   sad.gif

Edited by Velvetta, 23 February 2012 - 03:12 PM.

#5 mum_mum

Posted 23 February 2012 - 04:11 PM

QUOTE (Velvetta @ 23/02/2012, 03:16 PM) <{POST_SNAPBACK}>
We have been on Internode for 2 years but constantly go over the 50GB per month and it is too expensive now at $70 just for that. So we have been looking around but there's so much to choose from.

You get what you pay for - Internode is considered the best / most reliable.

I have been browsing on the Compare Broadband site but they don't tell you how reliable they are, if they drop out a lot or are down or if the service is crap. There's just too much choice.

Check out the Australian Broadband Survey for service reliability:

Can anyone make some suggestions for us please? It's due to roll over in 2 days and I'd really like to change.

Aside from iiNet, perhaps iPrimus:

#6 chewchew

Posted 23 February 2012 - 04:13 PM

Internode are now owned by iinet.

#7 Velvetta

Posted 23 February 2012 - 04:42 PM

I checked iinet, the equivalent is the 100gb = 100gb but the 2nd one is only for off peak.
I agree that internode is  good but they don't do our area for that homephone 200gb bundle.
Will check out primus.

A question: do all ISPs provide the free view channels?

Edited by Velvetta, 23 February 2012 - 04:44 PM.

#8 Phascogale

Posted 23 February 2012 - 04:54 PM

I loved internode.  However it wasn't available in my new area.  Neither were iinet (their plan was 100GB peak and 100 offpeak) or tpg.

Our only choice has been Telstra on their 200GB bundle (think I'm paying $79/month - line rental included (ADSL not cable).  Have to say that the service has been really good.

I've seen ISPs from as low as $25pm unlimited
You tend to get what you pay for.  Sometimes these can be good for a while and then deteriorate.

DH wants to get the Telstra Cable 200GB for $80 pm with landlline rental included.
Are you in a cable area though?  The fact that you weren't able to get the internode plan you wanted suggests you are in a rural area so this may not be available.  But as much as as I hate Telstra, I haven't had any issues with my internet in the month that I've had it.  Also the little niggly things I had gone wrong were sorted our really quickly ie I said I didn't want a modem sent out to me because I didn't want one but they still charged me $9.95 for delivery.  (I did get a line filter but I certainly didn't ask for it because I already had a couple).  Don't like the 2 year contract though.

#9 roses99

Posted 23 February 2012 - 07:55 PM

Hmm...I wonder if you could call internode and see if they can do anything about getting the package made available in your area. They use the lines of existing Telcos (Optus in our area) so it just may be possible?

When we first moved to the Gold Coast, we were told by Internode that they couldn't do our area. Then we were told by Telstra that they wouldn't do our area. In fact Telstra told us our only option was satellite broadband. And we lived 500m from Bond University! Ridiculous.

So we went back to Internode and asked them to try hard and figure something out for us. Sure enough, they did. We signed up to a standard ADSL package (which Telstra wouldn't or couldn't do) and never had any issues.

#10 ~iMum~

Posted 23 February 2012 - 07:57 PM

I'm looking into changing ISP at the moment, too, and Internode is one of my top 3. I'm also considering TPG and Westnet. Have you looked at them?

#11 Cat Burglar

Posted 23 February 2012 - 08:24 PM

another +1 for internode and -1 for telstra. But I guess that doesnt apply to your situation

#12 mum_mum

Posted 23 February 2012 - 08:46 PM

QUOTE (Velvetta @ 23/02/2012, 05:42 PM) <{POST_SNAPBACK}>
A question: do all ISPs provide the free view channels?

If you mean ABC's iview for free, unmetered to not affect your download quota limit, then no:

#13 Velvetta

Posted 24 February 2012 - 11:11 AM

QUOTE (whathousework? @ 23/02/2012, 07:57 PM) <{POST_SNAPBACK}>
I'm looking into changing ISP at the moment, too, and Internode is one of my top 3. I'm also considering TPG and Westnet. Have you looked at them?

TPG is good but again, not available in our area. Haven't checked westnet. Internode gives free downloads for ABC iview and so do iinet and iprimus I think, not only iview either.
So we are kind of stuck now, rang Telstra to cancel the order and they put me on hold to the cancelling dept for so long I hung up. They said the cable modem wouldn't be delivered for 3 weeks anyway! So we stay on Internode in the interim and try to find a better ISP...

I just rang Westnet and they said they iinet and Westnet are the same ISPs and that they have just bought out Internode. Getting a bit incestuous!
Westnet have a the same 100gb+100gb as iinet plan for $89.90 a month bundled with a home phone.

Edited by Velvetta, 24 February 2012 - 11:26 AM.

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