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Can some one help me write a letter to this company


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#1 Iliketoflounce

Posted 23 February 2012 - 07:54 AM

Normally I would call them but when I tried the phone seemed to be disconnected so I am writing them an email and I need some help with wording
TIA


To Whome it Concerns,

I brought your sorj lite wholemeal wraps from Woolworths a week ago and went to use them last night to find that the contentes have mold all through then I looked at the best before date and it says 13/04/2012 they were not opened before hand as I put them in the freezer

#2 Iliketoflounce

Posted 23 February 2012 - 07:59 AM

I also took pictures of the wraps

#3 Stellajoy

Posted 23 February 2012 - 08:04 AM

I wouldn't bother writing to the company, Im sure woolies would reimburse you if you take them back?

#4 Iliketoflounce

Posted 23 February 2012 - 08:06 AM

I cant even find the docket

#5 Dani

Posted 23 February 2012 - 08:15 AM

Yeah just rock up to the 'smokes counter' and they will exchange/refund for you.  Alternatively if you really did wish to write a letter it would read something like this...

To Whome it Concerns,

I brought your sorj lite wholemeal wraps from Woolworths a week ago and went to use them last night to find that the contentes have mold all through then I looked at the best before date and it says 13/04/2012 they were not opened before hand as I put them in the freezer


To Whom It May Concern,

I feel the need to put into writing the fact that I was most disappointed with my recent purchase of "Sorj Lite Wholemeal wraps" which I purchased from Woolworths  xxxxxx  (<--- insert store name) on xxxxxx (<--- insert date).  These wraps were to use for my childrens lunchboxes an upon opening packaging it was noted that they were mouldy throughout.  Expiry date was 13/04/2012 so as you would appreciate opened with the intention of using quite some time before end use-by date.  

My contact number is (04xx) xxx.xxx and would appreciate if you could make contact with me about the abovementioned issue.


Yours sincerely,





OP I'll be honest and omit that you popped them in the freezer.  unsure.gif


I hope this helps,

#6 fit_dad

Posted 23 February 2012 - 08:15 AM

You don't need a docket.  Take them back and exchange them.

#7 upup

Posted 23 February 2012 - 08:17 AM

I do this all the time if a product is no good. Definitely write to the company just include a batch number and type so that they can check their processes.

#8 HRH Countrymel

Posted 23 February 2012 - 08:18 AM

Attention: customer service/quality control *company*

Dear *company*

On *date* I purchased a packet of your sorj lite wholemeal wraps from Woolworths in *address*, they had a best before date of 13/4/12

On my return home I immediately stored the product in my freezer.

Much to my dismay this morning when I thawed and opened this product this morning 22/2/12 I discovered that they were completely covered with mould.

I have attached a photograph.

Is this product not suitable to be frozen? If so this should be clearly stated on the packet. if this applies

Or has there been a breakdown in the manufacturing process. The product according to it's best before date should be useable for at least two more months? They are stamped with batch number *number*.

As you can imagine I am very disappointed and await your response to my concerns.

Yours in anticipation

njs4dks




(I'd also take them back to the customer service counter at the Woolworths anyway)

Edited by countrymel, 23 February 2012 - 08:21 AM.


#9 Chelara

Posted 23 February 2012 - 08:27 AM

I have bought so much dodgy food lately, seriously think it is the weather. We've had moldy  bread, 2 packs of moldy cheese, pasta full of moth eggs and larvae. The wet Sydney summer isn't helping. I've not bothered to return or complain about any of it, good for you though. Hope you get your money back.

#10 FeralZombieMum

Posted 23 February 2012 - 08:36 AM

It may not be the manufacturer's fault - but could be the fault of the supermarket in how they stored it prior to stocking it on the shelves.

If it's worth my time and $ in petrol, I take the products back to the supermarket for a refund.

#11 Iliketoflounce

Posted 23 February 2012 - 08:38 AM

thanks everyone I found out why i couln't get a hold of them by phone I had called the fax number  ddoh.gif I will still take them to wollies

#12 Iliketoflounce

Posted 23 February 2012 - 08:40 AM

QUOTE (ZombieMum @ 23/02/2012, 08:36 AM) <{POST_SNAPBACK}>
It may not be the manufacturer's fault - but could be the fault of the supermarket in how they stored it prior to stocking it on the shelves.

If it's worth my time and $ in petrol, I take the products back to the supermarket for a refund.

I'm saving my $ in petrol I'm riding my bike it's only around the corner

#13 Iliketoflounce

Posted 23 February 2012 - 08:41 AM

QUOTE (Chelara @ 23/02/2012, 08:27 AM) <{POST_SNAPBACK}>
I have bought so much dodgy food lately, seriously think it is the weather. We've had moldy  bread, 2 packs of moldy cheese, pasta full of moth eggs and larvae. The wet Sydney summer isn't helping. I've not bothered to return or complain about any of it, good for you though. Hope you get your money back.

The weather wont help SE QLD has had a normal-ish summer with storms and sun




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