Jump to content

Would you keep following this up or let it go? *Updated again 19/3*


  • Please log in to reply
21 replies to this topic

#1 zande

Posted 15 February 2012 - 08:53 PM

We bought an established house nearly 2 months ago, and we paid quite a lot of money for it (not that that matters). We did our pre-settlement inspection and everything fine. When we moved in we noticed a large chunk out of the lounge room wall that you see as soon as you walk in the house, the chunk is sizeable and right down to the plaster (the rest of the walls are fine and we have no plans at this stage to re-paint the house in the next few years). There was a note from the seller to say that the removalists had done it, noted a job number and said that someone would come out from the moving company and repair it.

About 3 weeks ago I realised I hadn't heard anything so gave them a call. Left 2 messages on a guy's voice mail and didn't hear back. So phoned again a week later and spoke to someone else (after they were going to take my details again), explained the situation, and someone was going to call me back. Of course I didn't hear anything back. So I rang again yesterday. Spoke to the same guy, who said he had passed my information on to the right person and they should have called me. He said he would follow it up again and ring me straight back, of course I've heard nothing.

If you were me would you keep folllowing it up or let it go? I mean we can fix it ourselves (would need to get the plaster and paint etc) but I feel it is the principle of the issue, they should follow through with what they said they would do. WDYT?

Edited by zande, 19 March 2012 - 04:19 PM.


#2 Roselet

Posted 15 February 2012 - 08:57 PM

I would keep following it up, but then I'm very stubborn when I feel soemone has done the wrong thing. I think they just expect you to give up, given how long it took you to follow it up in the first place.

#3 Feral_Pooks

Posted 15 February 2012 - 08:58 PM

Does the removalist company have a head office you can contact? Is there another way to contact them, such as through email? I'd explore this first, could just be that they guy whose number you have is a bit hopeless. I'd follow it up.

#4 hubble

Posted 15 February 2012 - 08:58 PM

I'm with you... I'm like a dog with a bone with things like this.

Don't let them get away with it!!



#5 CatĀ©

Posted 15 February 2012 - 09:01 PM

If it was *me*, to save the stress I would do it myself. Theres a chance they may send in a person with no skills who may make it worse, then that will be more to follow up.
I would chase it if it were something huge like smashed tiles or cracked benchtops but not for missing plaster (but then again my boys take chunks out of the walls so its a no biggie to us!)


#6 clinkers

Posted 15 February 2012 - 09:01 PM

I would follow it up.  In an ideal (kind) world the previous owners should ensure that the wall was fixed.

But we don't live in a ideal world do we...?

#7 zande

Posted 15 February 2012 - 09:06 PM

QUOTE
In an ideal (kind) world the previous owners should ensure that the wall was fixed.

Yes I agree, and that's what I would have done if it were me.

To the pp who said I'd left it a while to follow up, yes I did, I agree. We moved in 3 days before Christmas, and with the whole world essentially on holidays for those 2 weeks, I sort of gave them that, then left it a couple of weeks before I followed up. Maybe we'll just fix it and I'll send off a letter and cc the previous owners to say I'm not happy!

#8 Amber Spyglass

Posted 15 February 2012 - 09:06 PM

Can your solicitor out a hard word on the removalists or to the vendors solicitors on your behalf?

#9 Spa Gonk

Posted 15 February 2012 - 09:53 PM

QUOTE
I'm with you... I'm like a dog with a bone with things like this.

Don't let them get away with it!!


I agree.  We;ve been mucked around my removalists, but 6 months or so later we got our cheque.  I think it is wrong you pay a bomb in insurance, and then they make it so hard to get your money.

I'd call them and ask them about a response time, otherwise you will be heading to consumer affairs, fair trading etc.  Or actually go into their office and let them know you need to sort it out today.

#10 Kafkaesque

Posted 15 February 2012 - 10:20 PM

QUOTE (Chevrechou @ 15/02/2012, 07:06 PM) <{POST_SNAPBACK}>
Can your solicitor out a hard word on the removalists or to the vendors solicitors on your behalf?


Do people actually "have a solicitor "? Let alone one that could send out a letter? Maybe I'm just sheltered I don't know anyone that has one...

OP I would probably let it go. Sound like its more stress than it is worth.

#11 Another one

Posted 15 February 2012 - 10:31 PM

I'd keep on it too, but that's me.

And Kafkaesque my husbands family have used the same solicitor's firm for 3 generations now (I think it's a farmer thing) so we "have a solicitor".  They do our wills, any property settlements, anything legal.  Before him though I never thought about having one!!

#12 ~Delilah~

Posted 15 February 2012 - 10:38 PM

I'd follow up with the original owners and put in a compensation claim with them. That should put a bomb under them to get it fixed. I doubt you could claim under the removalist's insurance because the contract they had wasn't with you.

#13 TwiceTheWoman

Posted 15 February 2012 - 10:49 PM

QUOTE
Do people actually "have a solicitor "? Let alone one that could send out a letter? Maybe I'm just sheltered I don't know anyone that has one...

^^^Anyone owning property or who has children, should have had a will made by a solicitor - it's often the start of a great relationship original.gif

#14 zande

Posted 17 February 2012 - 07:33 PM

So I didn't hear anything back, so yesterday morning I emailed the state manager of the moving company. I received a "read receipt" mid afternoon yesterday, but no contact since. So not holding my breath that it will be followed up! Won't be using that moving company in the future tho, shows their level of customer service, or lack thereof!

#15 Chocolate Addict

Posted 17 February 2012 - 07:39 PM

I would keep following it up. Why should you be out of pocket?

And to whoever asked, most people use a solicitor or similar when purchasing a property so they would be the ones to contact.

#16 zande

Posted 19 March 2012 - 04:22 PM

So just thought I'd update for those who hate bad service! I haven't had any response from the state manager  ohmy.gif . I sent a really nice email, not demanding or anything, with a couple of options for organising the repairs, one of which was that I would organise the repair and they could cover the costs.

Absolutely no response! Certainly won't be using this particular moving company nor recommending them.

#17 KT1978

Posted 19 March 2012 - 04:26 PM

Can you lodge a complaint with fair trading?

#18 Jess1

Posted 19 March 2012 - 04:39 PM

I think the time for a nice e-mail has passed - that is appalling service!

I would write to them citing the number of times you have contacted them, give them a date (say a week) to get back to you with the date it will be repaired or you will seeking legal advice.  

After that it would depend how much the repair was going to be.  If it was just a few hundred then it might not be worth it but anymore then that and a Solicitor will write a letter to them and that might work.  

It's infuriating to me the companies who just think if they ignore it the problem will go away.

#19 umop-apisdn

Posted 19 March 2012 - 05:42 PM

Keep ringing them, and even better, if they have an office, go there in person!

Be persistent and hopefully they will realise that you're not just going to stop contacting them. Emails are too easy to ignore, so I would stick to phoning them and going there in person (if possible).

#20 emnut

Posted 19 March 2012 - 05:51 PM

the contract for any damage would be between the old owners and removalists which is most likely why they removalist isn't contacting you back.  Any claim would need to be made by the old owners.

#21 kryz

Posted 19 March 2012 - 06:09 PM

Hi Zande,

Can you contact the vendor (through your conveyancer) about this?

The contract for removal services was between the removalists and the vendor, so it's easy for the removalists  to fob you off, as they have no contractual relationship with you.

I imagine there must be laws in place to resolve this sort of issue, but it would be between you and the vendor. It is probably the vendor's responsibility to either get the removalist to fix it, or fix it themselves and then go after the removalists to compensate them.

It's probably best to consult the solicitor or conveyancer who facilitated your purchase to determine your options.

Good luck.

#22 ellebelle

Posted 20 March 2012 - 02:13 PM

Yep - I'd definitely be going after the vendors. It may be easier for them to give you a few hundred $ to fix it yourself.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Funny Father's Day cards

A little fun never goes astray when celebrating special occasions and Father's Day is no different. We've rounded up some funny Father's day cards for your husbands, fathers and other important men in your lives.

Electronic tags may keep newborns safe

The possibility of using electronic bracelets for mothers and their newborn babies is being investigated by Adelaide's Women's and Children's Hospital. 

Baby steps: when your little one starts walking

As a parent there are so many milestones to look forward to. That first smile, first word - and, of course, that first step.

Julia Watson's new book 'Breakfast, School Run, Chemo'

Tomorrow my friend Julia launches her first book. And while we're all overjoyed, the success is tinged with sadness. You see, Julia has stage 4 bowel cancer.

How not to name twins

Call me boring, but I don't think that when it comes to choosing my twins' names is the right time to use a good pun.

Fun Sunny Life pool inflatables just for babies

The babies of 2015 will thus be thrilled to paddle their happy baby legs in these brand new flamingo and swan baby inflatables.

Baby and bulldog born on the same day are best friends

When Chicago mum Ivette Ivens saw a French bulldog puppy who had the same birthdate as her son Dilan, she "just knew it?s meant to be" and took him home. Five months later, puppy Farley and Dilan are the best of friends - as Ivens says, "I?m pretty sure Dilan thinks they?re both the same species, as they walk at the same level and are both going through the stage of chewing on everything.?

Breastfeeding basics for beginners

Here are 10 tips to help make breastfeeding successful and stress free for both you and your baby as quickly as possible.

Girl smothers baby brother with peanut butter

This mum had a big clean up job on her hands.

How to hide those under eye shadows

Pandas are the only ones who benefit from under-eye shadows. If you're not fluffy and cute, you'll just look tired.

Young mum dies after being denied pap smear

A mother has died after she was denied a pap smear because she was deemed "too young" to need it.

Birthday cakes banned at childcare centre

A childcare centre in Sydney has banned birthday cakes after parent complaints about excessive sugar and children with allergies being left out.

Triplet surprise for newlyweds

As the radiographer moved the wand over her abdomen, Shelley King got the surprise of her life.

3 yummy Thermomix baby and toddler recipes

Louise Fulton Keats shares her recipes for babies and toddlers, including corn and sweet pikelets, pumpkin and pea risotto, and cheesy bunny biscuits.

Man arrested over toddler Nikki's death

A 31-year-old man has been arrested over the death of two-year-old Nikki Francis-Coslovich in Mildura.

Adoption ban on pregnant women to be lifted

Pregnant women will no longer be barred from adoption waiting lists in NSW, after the Baird Government decided the practice was discriminatory.

Are you getting enough magnesium?

Magnesium is the fourth most abundant mineral in the body, but we don't talk enough about it and the vital role it plays in great health and energy, as well as disease prevention.

5 workplace lessons for new parents

Take heart in these principles that will transfer seamlessly from the workplace into your new life as a parent.

Mums to follow on Instagram

A creative outlet for many, there are some savvy women complementing their blogs and businesses with riveting Instagrams feeds. We've chosen a few which have bucketloads of appeal; there are some big time players and some smaller local ones, and they each bring their special brand of magic to the Instagram experience.

Review: The Volvo 2015 XC90 SUV has all the safety features your family needs

The new Volvo XC90 SUV's focus on keeping you safe does not come at the expense of comfort in the XC90.

Kim Kardashian reveals she may have hysterectomy

Kim Kardashian has revealed complications during pregnancy means she might have to have a hysterectomy after the birth of her second child.

Why late night snacks wreak havoc on weight loss

 Loath as you may be to admit it, chances are that at some point you have found yourself in the kitchen late at night, devouring food.

Toddler twins pretend to be asleep to fool mum

They say twins have a unique connection. If this cute clip is anything to go by, these toddler sisters like to use their special bond to try to fool their mother.

Dad bags: 10 picks for out and about

Getting out of the house is a big priority in the early years of parenthood and you need to take a well-stocked kit with you. We've chosen 10 of the best nappy bags sure to appeal to dads in style and function.

Win a Mountain Buggy Swift

To celebrate Essential Baby reaching half a million Facebook fans, we have a Mountain Buggy Swift to giveaway to a lucky fan.

Get your FREE Baby & Toddler Show ticket!

Get your free ticket to the Sydney Essential Baby & Toddler Show for September 25-27 - register online now.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Dads who do their share have more sex: study

For women trying to encourage their partners to take more interest in fatherhood, it could be the ultimate incentive.

Think you might have IBS, coeliac disease or Crohn's?

Conditions affecting the gastrointestinal tract are common in modern humans, and many are on the rise - including irritable bowel syndrome (IBS), inflammatory bowel disease (IBD) and coeliac disease.

Couple poses for newborn shoot with adorable puppy

Tired of being asked about their baby-making plans, Australian couple Matt and Abby decided to give a creative answer.

The exercises you know you should be doing (but probably aren't)

I bet your to-do list today is long. But somewhere on that massive list, are you making time for your pelvic floor?

This baby really loves the family cat

Some babies get excited when mum or dad come to get them from their cot after a nap.

Designer kids clothing good enough to eat by Oeuf

Even if you aren't heading to the Northern hemisphere in the next six months, you can't help but love the amazing food-themed knits for babies and kids by cult kids brand Oeuf.

Early exposure to peanuts recommended for allergy prevention

A paediatricians' group is recommending that infants at high risk of peanut allergies be given foods containing peanuts before they turn one.

Home brand foods contain less salt than pricier rivals

Supermarket home brand foods, long derided as cheap and inferior, contain far lower levels of salt than pricier, branded rivals, new research shows.

Nannies for hire, wherever you're flying

Ever dreaded the prospect of a long flight, dreaming about how wonderful it would be for a nanny to entertain the kids?

Couple poses for newborn shoot with adorable puppy

Tired of being asked about their baby-making plans, Australian couple Matt and Abby decided to give a creative answer: with an unusual photo shoot with their 'baby', a groodle (poodle/golden retriever cross) named Humphrey. The talented Elisha from Elisha Minnette Photography caught all the precious shots.

Is it okay to name your baby with a sense of humour?

My husband was sure that Danger was a good option for a boy. And as the pregnancy progressed, it actually started to sound really good.

Woman gives birth after having her own mother's uterus transplanted

In a world first, a healthy baby has been born from the same womb that nurtured his own mother.

So hot right now: double-barrelled baby names on the rise

It's one way to make your baby stand out from the pack – giving them not one, but two first names.

Second time around: is it really better the devil you know?

When I fell pregnant with my second child I was, naturally, very excited. Then it all started to come back to me - and I freaked.

Shopping with kids: breaking the pester-power cycle

You're out shopping with your little one and they're incessantly whining that they want a treat. It's easy to say no ... the first time, at least.

How did we have babies before apps came along?

Three months ago, my wife, Chrysta, and I were driving along Melrose Avenue in Los Angeles when she let out a harrowing cry.

When your toddler disagrees

There comes a time when your child starts having different views to you. I didn't realise that time would come so soon.

Win a Pacapod this Father's Day

To celebrate dads and families, we are giving away a Picos Pack from Pacapod Australia filled with a few extra goodies ENTER NOW

 

FREE TICKET

Discover the magic of the LEGO® DUPLO® Play Area in Sydney

Get your free ticket to The Essential Baby & Toddler Show and save $20 - register online now!

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.