Jump to content

Would you keep following this up or let it go? *Updated again 19/3*


  • Please log in to reply
20 replies to this topic

#1 zande

Posted 15 February 2012 - 08:53 PM

We bought an established house nearly 2 months ago, and we paid quite a lot of money for it (not that that matters). We did our pre-settlement inspection and everything fine. When we moved in we noticed a large chunk out of the lounge room wall that you see as soon as you walk in the house, the chunk is sizeable and right down to the plaster (the rest of the walls are fine and we have no plans at this stage to re-paint the house in the next few years). There was a note from the seller to say that the removalists had done it, noted a job number and said that someone would come out from the moving company and repair it.

About 3 weeks ago I realised I hadn't heard anything so gave them a call. Left 2 messages on a guy's voice mail and didn't hear back. So phoned again a week later and spoke to someone else (after they were going to take my details again), explained the situation, and someone was going to call me back. Of course I didn't hear anything back. So I rang again yesterday. Spoke to the same guy, who said he had passed my information on to the right person and they should have called me. He said he would follow it up again and ring me straight back, of course I've heard nothing.

If you were me would you keep folllowing it up or let it go? I mean we can fix it ourselves (would need to get the plaster and paint etc) but I feel it is the principle of the issue, they should follow through with what they said they would do. WDYT?

Edited by zande, 19 March 2012 - 04:19 PM.


#2 Roselet

Posted 15 February 2012 - 08:57 PM

I would keep following it up, but then I'm very stubborn when I feel soemone has done the wrong thing. I think they just expect you to give up, given how long it took you to follow it up in the first place.

#3 ShamelesslyPooks

Posted 15 February 2012 - 08:58 PM

Does the removalist company have a head office you can contact? Is there another way to contact them, such as through email? I'd explore this first, could just be that they guy whose number you have is a bit hopeless. I'd follow it up.

#4 hubble

Posted 15 February 2012 - 08:58 PM

I'm with you... I'm like a dog with a bone with things like this.

Don't let them get away with it!!



#5 Cat©

Posted 15 February 2012 - 09:01 PM

If it was *me*, to save the stress I would do it myself. Theres a chance they may send in a person with no skills who may make it worse, then that will be more to follow up.
I would chase it if it were something huge like smashed tiles or cracked benchtops but not for missing plaster (but then again my boys take chunks out of the walls so its a no biggie to us!)


#6 clinkers

Posted 15 February 2012 - 09:01 PM

I would follow it up.  In an ideal (kind) world the previous owners should ensure that the wall was fixed.

But we don't live in a ideal world do we...?

#7 zande

Posted 15 February 2012 - 09:06 PM

QUOTE
In an ideal (kind) world the previous owners should ensure that the wall was fixed.

Yes I agree, and that's what I would have done if it were me.

To the pp who said I'd left it a while to follow up, yes I did, I agree. We moved in 3 days before Christmas, and with the whole world essentially on holidays for those 2 weeks, I sort of gave them that, then left it a couple of weeks before I followed up. Maybe we'll just fix it and I'll send off a letter and cc the previous owners to say I'm not happy!

#8 Amber Spyglass

Posted 15 February 2012 - 09:06 PM

Can your solicitor out a hard word on the removalists or to the vendors solicitors on your behalf?

#9 Spa Gonk

Posted 15 February 2012 - 09:53 PM

QUOTE
I'm with you... I'm like a dog with a bone with things like this.

Don't let them get away with it!!


I agree.  We;ve been mucked around my removalists, but 6 months or so later we got our cheque.  I think it is wrong you pay a bomb in insurance, and then they make it so hard to get your money.

I'd call them and ask them about a response time, otherwise you will be heading to consumer affairs, fair trading etc.  Or actually go into their office and let them know you need to sort it out today.

#10 Kafkaesque

Posted 15 February 2012 - 10:20 PM

QUOTE (Chevrechou @ 15/02/2012, 07:06 PM) <{POST_SNAPBACK}>
Can your solicitor out a hard word on the removalists or to the vendors solicitors on your behalf?


Do people actually "have a solicitor "? Let alone one that could send out a letter? Maybe I'm just sheltered I don't know anyone that has one...

OP I would probably let it go. Sound like its more stress than it is worth.

#11 ~Delilah~

Posted 15 February 2012 - 10:38 PM

I'd follow up with the original owners and put in a compensation claim with them. That should put a bomb under them to get it fixed. I doubt you could claim under the removalist's insurance because the contract they had wasn't with you.

#12 TwiceTheWoman

Posted 15 February 2012 - 10:49 PM

QUOTE
Do people actually "have a solicitor "? Let alone one that could send out a letter? Maybe I'm just sheltered I don't know anyone that has one...

^^^Anyone owning property or who has children, should have had a will made by a solicitor - it's often the start of a great relationship original.gif

#13 zande

Posted 17 February 2012 - 07:33 PM

So I didn't hear anything back, so yesterday morning I emailed the state manager of the moving company. I received a "read receipt" mid afternoon yesterday, but no contact since. So not holding my breath that it will be followed up! Won't be using that moving company in the future tho, shows their level of customer service, or lack thereof!

#14 Chocolate Addict

Posted 17 February 2012 - 07:39 PM

I would keep following it up. Why should you be out of pocket?

And to whoever asked, most people use a solicitor or similar when purchasing a property so they would be the ones to contact.

#15 zande

Posted 19 March 2012 - 04:22 PM

So just thought I'd update for those who hate bad service! I haven't had any response from the state manager  ohmy.gif . I sent a really nice email, not demanding or anything, with a couple of options for organising the repairs, one of which was that I would organise the repair and they could cover the costs.

Absolutely no response! Certainly won't be using this particular moving company nor recommending them.

#16 KT1978

Posted 19 March 2012 - 04:26 PM

Can you lodge a complaint with fair trading?

#17 Jess1

Posted 19 March 2012 - 04:39 PM

I think the time for a nice e-mail has passed - that is appalling service!

I would write to them citing the number of times you have contacted them, give them a date (say a week) to get back to you with the date it will be repaired or you will seeking legal advice.  

After that it would depend how much the repair was going to be.  If it was just a few hundred then it might not be worth it but anymore then that and a Solicitor will write a letter to them and that might work.  

It's infuriating to me the companies who just think if they ignore it the problem will go away.

#18 umop-apisdn

Posted 19 March 2012 - 05:42 PM

Keep ringing them, and even better, if they have an office, go there in person!

Be persistent and hopefully they will realise that you're not just going to stop contacting them. Emails are too easy to ignore, so I would stick to phoning them and going there in person (if possible).

#19 emnut

Posted 19 March 2012 - 05:51 PM

the contract for any damage would be between the old owners and removalists which is most likely why they removalist isn't contacting you back.  Any claim would need to be made by the old owners.

#20 kryz

Posted 19 March 2012 - 06:09 PM

Hi Zande,

Can you contact the vendor (through your conveyancer) about this?

The contract for removal services was between the removalists and the vendor, so it's easy for the removalists  to fob you off, as they have no contractual relationship with you.

I imagine there must be laws in place to resolve this sort of issue, but it would be between you and the vendor. It is probably the vendor's responsibility to either get the removalist to fix it, or fix it themselves and then go after the removalists to compensate them.

It's probably best to consult the solicitor or conveyancer who facilitated your purchase to determine your options.

Good luck.

#21 ellebelle

Posted 20 March 2012 - 02:13 PM

Yep - I'd definitely be going after the vendors. It may be easier for them to give you a few hundred $ to fix it yourself.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Celeste Barber: the hilarious Aussie mum you must follow

If you have ever looked at a photo of a celebrity mum and felt a pang of despair then Celeste Barber is your new best friend.

18 tips for surviving the first few weeks with a newborn

Here are 18 tips I think would have helped me when I went into this whole parenting thing blind.

Share your baby's first taste photos to win

Heinz and Essential Baby are giving away $1000 and baby food hampers - enter today!

Thumb-suckers could have less allergies, study shows

Thumb-sucking and nail-biting might alter the immune system function.

The shocking statistic that shows pregnant women need more support

For women suffering from chronic morning sickness or hyperemesis gravidarum (HG), pregnancy is the roller coaster from hell.

Free ticket offer

Pinky Mckay joins us again at the Essential Baby & Toddler Show presented by Blackmores with her expert baby settling advice. Register now for your free ticket.

Dad-to-be plans big surprise for gender reveal party

But for one mum-to-be, the big announcement was mixed with another emotional moment, all planned by her partner.

I was a victim of narcissistic abuse - now I'm speaking out

I met a guy who immediately swept me off my feet. Fast forward five years and I'm sitting alone in a house, crying and pregnant.

Alanis Morissette welcomes baby girl

Alanis Morissette is sharing pictures of her baby girl on social media.

Enduring postnatal anxiety

My hopeless, paralysing love for my children wasn't useful; it wasn't practical. I wasn't in charge.

New mum shares photo of herself in a "giant diaper"

After giving birth, most mothers post a photo to social media.

The art of oral storytelling - and how you can start it with your kids

In this form of communication, the heart listens as well as the ears.

Healing after miscarriage: 6 ways to soften the grief

If you have suffered a pregnancy loss, here are six ways to help soften the grief.

Your handy guide to a mum's tired signs

From the minute that tiny babe is out of you, you'll start hearing about "tired signs".

Prince George checks out helicopters at air show

The Duke of Cambridge has shown his son the inner workings of a helicopter at the Royal International Air Tattoo at RAF Fairford.

Dad catches a Pokemon as his wife waits to give birth

An Aussie dad found himself capturing a Pokemon in a very unusual place: his wife's hospital bed as she waited to give birth.

Mum's warning on dangers of liquid detergent capsules after toddler's accident

A mum has taken to social media to warn others about the dangers of laundry liquid capsules after her daughter was left with serious burns in her eyes.

Mum left reeling over 'breastfeeding' toddler post

For so many little kids, breastfeeding is just something that mummies do.

Does cannabis affect a man's sperm?

If you're pregnant or planning to be, tobacco and alcohol are high on the list of things not to use.  But do we need an equally loud message about avoiding cannabis too?

 
Advertisement
 

Top 5 Articles

Advertisement
 
 
 

What's hot on EB

Why drinking water can be deadly for babies

H2O is one of the necessities of life, but for babies a seemingly harmless amount of water can be fatal.

5 ways having a baby is different when you have older children

So much parenting advice is geared towards having your first baby, but what's it like having a baby when you already have children?

You can now make your own plush Falkor

Fans of The NeverEnding Story – of which there are certainly plenty – went crazy for these plush Falkors when they first went on sale last year.

Baby steps

10 things that will actually happen after having a baby

I thought I had prepared myself for motherhood. Then my baby girl arrived and knocked everything flat.

Having a baby: expectations vs reality

People love to warn you about what to expect when having a baby, but they can be way off when it comes to the reality.

Are we having fun yet? Thinking positively as a parent

Motherhood is wonderful ... except when it sucks.

The adorable smile of a baby seeing his mum clearly for the first time

There is no doubt seeing their child smile for the first time is an unforgettable moment for parents everywhere.

When breastfeeding doesn't go with the flow

Breast is best, except when it's not. And in our case, it most definitely wasn't.

'If you don't vaccinate your kids you're a bloody idiot'

The photos are heartbreaking and almost too difficult to look at, but Kayley Burke is begging other parents to take notice.

Why pregnant women should eat chocolate

In news that will make expectant mums jump for joy - and reach for a block of Cadbury - scientists have revealed chocolate could provide health benefits during pregnancy.

The baby born with an incredible head of hair

If you're in any way challenged in the follicle department, prepare to feel a jolt of envy - at a two-month-old baby.

The push for Medicare to fund lactation consultants

While meeting with a lactation consultant can make an enormous difference to a new mother, it's not a service that is available through the public health system.

Parents, this is how to cut grapes to avoid choking

One mum has learnt a harrowing lesson about the best way to cut grapes to make it safe for toddlers and little kids to eat.

Three truths about C-section mums

Lately I've been thinking about the caesarean stories and the brave women who birth their children with strength and beauty.

Help! My baby will only sleep in my arms

It's stressful to be the one who is holding your baby most of the day, but it's even more stressful to wonder, 'am I doing something wrong? Or am I creating bad habits?'

 

ENTER NOW

Win $1000 with Heinz!

We want to see photos of your baby eating - and by sharing, you'll be in the draw to win $1000 and baby food hampers. Enter today!

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.