Jump to content

Would you keep following this up or let it go? *Updated again 19/3*


  • Please log in to reply
21 replies to this topic

#1 zande

Posted 15 February 2012 - 08:53 PM

We bought an established house nearly 2 months ago, and we paid quite a lot of money for it (not that that matters). We did our pre-settlement inspection and everything fine. When we moved in we noticed a large chunk out of the lounge room wall that you see as soon as you walk in the house, the chunk is sizeable and right down to the plaster (the rest of the walls are fine and we have no plans at this stage to re-paint the house in the next few years). There was a note from the seller to say that the removalists had done it, noted a job number and said that someone would come out from the moving company and repair it.

About 3 weeks ago I realised I hadn't heard anything so gave them a call. Left 2 messages on a guy's voice mail and didn't hear back. So phoned again a week later and spoke to someone else (after they were going to take my details again), explained the situation, and someone was going to call me back. Of course I didn't hear anything back. So I rang again yesterday. Spoke to the same guy, who said he had passed my information on to the right person and they should have called me. He said he would follow it up again and ring me straight back, of course I've heard nothing.

If you were me would you keep folllowing it up or let it go? I mean we can fix it ourselves (would need to get the plaster and paint etc) but I feel it is the principle of the issue, they should follow through with what they said they would do. WDYT?

Edited by zande, 19 March 2012 - 04:19 PM.


#2 Roselet

Posted 15 February 2012 - 08:57 PM

I would keep following it up, but then I'm very stubborn when I feel soemone has done the wrong thing. I think they just expect you to give up, given how long it took you to follow it up in the first place.

#3 Feral_Pooks

Posted 15 February 2012 - 08:58 PM

Does the removalist company have a head office you can contact? Is there another way to contact them, such as through email? I'd explore this first, could just be that they guy whose number you have is a bit hopeless. I'd follow it up.

#4 hubble

Posted 15 February 2012 - 08:58 PM

I'm with you... I'm like a dog with a bone with things like this.

Don't let them get away with it!!



#5 Cat©

Posted 15 February 2012 - 09:01 PM

If it was *me*, to save the stress I would do it myself. Theres a chance they may send in a person with no skills who may make it worse, then that will be more to follow up.
I would chase it if it were something huge like smashed tiles or cracked benchtops but not for missing plaster (but then again my boys take chunks out of the walls so its a no biggie to us!)


#6 clinkers

Posted 15 February 2012 - 09:01 PM

I would follow it up.  In an ideal (kind) world the previous owners should ensure that the wall was fixed.

But we don't live in a ideal world do we...?

#7 zande

Posted 15 February 2012 - 09:06 PM

QUOTE
In an ideal (kind) world the previous owners should ensure that the wall was fixed.

Yes I agree, and that's what I would have done if it were me.

To the pp who said I'd left it a while to follow up, yes I did, I agree. We moved in 3 days before Christmas, and with the whole world essentially on holidays for those 2 weeks, I sort of gave them that, then left it a couple of weeks before I followed up. Maybe we'll just fix it and I'll send off a letter and cc the previous owners to say I'm not happy!

#8 Amber Spyglass

Posted 15 February 2012 - 09:06 PM

Can your solicitor out a hard word on the removalists or to the vendors solicitors on your behalf?

#9 Spa Gonk

Posted 15 February 2012 - 09:53 PM

QUOTE
I'm with you... I'm like a dog with a bone with things like this.

Don't let them get away with it!!


I agree.  We;ve been mucked around my removalists, but 6 months or so later we got our cheque.  I think it is wrong you pay a bomb in insurance, and then they make it so hard to get your money.

I'd call them and ask them about a response time, otherwise you will be heading to consumer affairs, fair trading etc.  Or actually go into their office and let them know you need to sort it out today.

#10 Kafkaesque

Posted 15 February 2012 - 10:20 PM

QUOTE (Chevrechou @ 15/02/2012, 07:06 PM) <{POST_SNAPBACK}>
Can your solicitor out a hard word on the removalists or to the vendors solicitors on your behalf?


Do people actually "have a solicitor "? Let alone one that could send out a letter? Maybe I'm just sheltered I don't know anyone that has one...

OP I would probably let it go. Sound like its more stress than it is worth.

#11 Changes

Posted 15 February 2012 - 10:31 PM

I'd keep on it too, but that's me.

And Kafkaesque my husbands family have used the same solicitor's firm for 3 generations now (I think it's a farmer thing) so we "have a solicitor".  They do our wills, any property settlements, anything legal.  Before him though I never thought about having one!!

#12 ~Delilah~

Posted 15 February 2012 - 10:38 PM

I'd follow up with the original owners and put in a compensation claim with them. That should put a bomb under them to get it fixed. I doubt you could claim under the removalist's insurance because the contract they had wasn't with you.

#13 TwiceTheWoman

Posted 15 February 2012 - 10:49 PM

QUOTE
Do people actually "have a solicitor "? Let alone one that could send out a letter? Maybe I'm just sheltered I don't know anyone that has one...

^^^Anyone owning property or who has children, should have had a will made by a solicitor - it's often the start of a great relationship original.gif

#14 zande

Posted 17 February 2012 - 07:33 PM

So I didn't hear anything back, so yesterday morning I emailed the state manager of the moving company. I received a "read receipt" mid afternoon yesterday, but no contact since. So not holding my breath that it will be followed up! Won't be using that moving company in the future tho, shows their level of customer service, or lack thereof!

#15 Chocolate Addict

Posted 17 February 2012 - 07:39 PM

I would keep following it up. Why should you be out of pocket?

And to whoever asked, most people use a solicitor or similar when purchasing a property so they would be the ones to contact.

#16 zande

Posted 19 March 2012 - 04:22 PM

So just thought I'd update for those who hate bad service! I haven't had any response from the state manager  ohmy.gif . I sent a really nice email, not demanding or anything, with a couple of options for organising the repairs, one of which was that I would organise the repair and they could cover the costs.

Absolutely no response! Certainly won't be using this particular moving company nor recommending them.

#17 KT1978

Posted 19 March 2012 - 04:26 PM

Can you lodge a complaint with fair trading?

#18 Jess1

Posted 19 March 2012 - 04:39 PM

I think the time for a nice e-mail has passed - that is appalling service!

I would write to them citing the number of times you have contacted them, give them a date (say a week) to get back to you with the date it will be repaired or you will seeking legal advice.  

After that it would depend how much the repair was going to be.  If it was just a few hundred then it might not be worth it but anymore then that and a Solicitor will write a letter to them and that might work.  

It's infuriating to me the companies who just think if they ignore it the problem will go away.

#19 umop-apisdn

Posted 19 March 2012 - 05:42 PM

Keep ringing them, and even better, if they have an office, go there in person!

Be persistent and hopefully they will realise that you're not just going to stop contacting them. Emails are too easy to ignore, so I would stick to phoning them and going there in person (if possible).

#20 emnut

Posted 19 March 2012 - 05:51 PM

the contract for any damage would be between the old owners and removalists which is most likely why they removalist isn't contacting you back.  Any claim would need to be made by the old owners.

#21 kryz

Posted 19 March 2012 - 06:09 PM

Hi Zande,

Can you contact the vendor (through your conveyancer) about this?

The contract for removal services was between the removalists and the vendor, so it's easy for the removalists  to fob you off, as they have no contractual relationship with you.

I imagine there must be laws in place to resolve this sort of issue, but it would be between you and the vendor. It is probably the vendor's responsibility to either get the removalist to fix it, or fix it themselves and then go after the removalists to compensate them.

It's probably best to consult the solicitor or conveyancer who facilitated your purchase to determine your options.

Good luck.

#22 ellebelle

Posted 20 March 2012 - 02:13 PM

Yep - I'd definitely be going after the vendors. It may be easier for them to give you a few hundred $ to fix it yourself.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Special Ticket Offer, Save $8!

The Essential Baby & Toddler Show is back this April! Save $8 off the door price for a limited time only!

Finding baby name inspiration in unusual places

Sometimes the greatest baby name ideas come from the most unexpected places, as these EB members show.

The case for inducing at 37 weeks

While we often think of pregnancy as a 40 week affair, experts agree that 37 weeks is actually “full term". So is there an argument for inducing all births at 37 weeks?

Does controlled crying really work?

Controlled-crying techniques may help some babies sleep through the night, but for many exhausted new parents, it's just a recipe for more tears all round.

How I taught my infant to use a toilet

As people become more aware of these benefits, I hope more parents will practice this method, so we can cut down on nappies and improve baby bonding.

'I thought it was impossible': Emily Symons pregnant at 45

Aussie actress Emily Symons has announced she is pregnant with her first baby.

Shallow water blackout kills fit, healthy dad

A little girl will grow up without her father after the fit and healthy 34-year-old passed away while doing something he had practised his whole life.

Afternoon naps may be bad for toddlers' sleep

You could be doing yourself a disservice by encouraging your toddler to have an afternoon nap, according to new research.

Best gifts for newborns, new mums and christenings

We've compiled a guide to some of the most popular presents for newborns and new mums, and for christenings and naming days.

Jaime King to be a mum again

Actress Jaime King is pregnant with her second child, giving 16-month-old James a sibling.

Nannies should receive government funding

The Abbott government should extend funding to nannies, and direct childcare payments to low and middle income families, a landmark study on childcare has found. 

Common skin irritations in newborns (and how to treat them)

As many as one in two newborn babies suffer from skin irritations in their first few weeks. So what are the most common rashes and irritations to look out for?

10 wall decals for the nursery or playroom

Wall decals are the answer to creating a beautiful nursery or children's space without lifting a paint brush, a spirit level or even a hammer.

Preschooler walks 2.4km home alone

Three-year-old Cain Trainor headed off home after his first day at a new preschool without telling anyone.

Video: Why mums get nothing done

In spite of being in an almost constant state of motion while looking after the kids and trying to keep things together at home, it can seem as though parents have managed to get nothing on the to-do list done by the end of the day.

The middle name game

The middle name is no longer an afterthought, and parents' inspiration comes from many places.

Have a baby or your money back - but there's a catch

A new IVF scheme offers couples the chance to fall pregnant and give birth - or get their money back. But there's more to it than you might think.

A rare glimpse inside the womb

A baby born still inside the amniotic sac gave US doctors a rare glimpse at life inside the womb.

Battered mum forced to write to her attacker ex in jail

Three years ago Jason Hughes viciously attacked his ex-partner. Now she has to write to him three times a year.

Woman pleads not guilty to ultrasound scam

A West Australian woman will fight allegations that she scammed expectant mums by selling them fake ultrasound pictures of babies.

Download now: Essential Kids Activity Finder app

Got bored kids? Quickly find the best activities for kids wherever you are in Australia with the Essential Kids app.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Brain damaged mum receives compensation

A Sydney mother who suffered brain damage when she was hit by a car while pushing her newborn baby in a pram has reached a confidential out-of-court settlement with the driver's insurance company.

Indigenous midwives break down the barriers

A culturally sensitive midwifery service has gained the trust and respect of Aboriginal women.

The Katering Show's next big delivery

Most mums-to-be plan to take things easy and perhaps have a little break from work as the birth of their baby draws near. Not Kate McCartney.

53 creative pregnancy announcements

Announcing that you're expecting can be a time to express your creativity, sense of humour and imagination. Check out how other parents and parents-to-be have broken the news to friends and family.

Why I have mixed feelings about Cindy Crawford's leaked photo

Last week an un-retouched photo of model Cindy Crawford surfaced, showing the 48-year-old mother-of -two posing in underwear.

How to create a Peppa Pig pancake

Thought your toddler could not love pancakes any more than they already do? How about if the breakfast treat came in the shape of every two-year-old's favourite cartoon character?

'It's a little life, not a little loss': pregnancy after miscarriage

I thought I was never going to be able to have a successful pregnancy. I decided that I wasn't going to form an emotional attachment with this baby.

Bonds Baby Search 2015: what you need to know

February 18 marks the start of one of the most prolific annual baby competitions in Australia: the Bonds Baby Search. And this year is going to be more special than ever.

Who will manage your Facebook account when you're gone?

This is not something that people like to talk about, but Facebook has announced that it will grant users more control over what happens to their pages after they die.

Struggling mum of four wins $188 million

Mother of four Marie Holmes was financially struggling after quitting her jobs at Walmart and McDonald's in order to care for her children.

Pregnant obese women a 'relatively new problem', coroner hears

A first-time mother whose daughter died hours after her frightening birth insists she was never told of the risks of being obese and pregnant.

'I'm angry as hell': the story behind mum's passionate vaccination plea

She has labelled parents who do not vaccinate their children "misinformed imbeciles" - and for that, she makes no apologies.

IKEA hacks for the nursery and kids' rooms

Are you one of those that know the whole IKEA catalogue by heart? Love their stuff but want to personalise it? Here's some inspiration to help you realise the potential of IKEA furniture and fittings.

8 different kinds of tantrums

I never thought I’d say this, but for a brief moment last week, Kim Kardashian and I had something in common: both our kids had public tantrums.

Polycystic ovary syndrome: symptoms, treatment and your fertility

Polycystic ovary syndrome (PCOS) is the most common female hormonal condition, affecting roughly one in 12 Australian women.

What's the best position for giving birth?

If doing it on your back is out, what's the best position for labour and birth?

Wife forgives snake catcher husband for car surprise

With Valentine's Day coming up, Nat Gilbert could be forgiven for thinking her husband might be planning a surprise for her.

Kids who meet milestones at their own pace

We usually only hear the success stories: tales of the two-year-old who’s talking, running and completely toilet trained. But other stories need to be told too.

Ruby shines as Bonds Baby

Sarah Kiss has a word of advice for proud mums and dads who are keen to enter their babies in this year's Bonds Baby Search Competition - just have fun.

Why dads should go to sleep school

If your family needs to go to sleep school, go with them. You are part of that family and you are part of the solution.

36 baby names inspired by food and drinks

A French court may have ruled out Nutella as a baby name, but that doesn't have to stop you from taking inspiration from the supermarket (or bottle shop). See what parents in the US have chosen for their delicious little ones.

Clever breastfeeding products

Check out this range of products designed to help make your breastfeeding journey more enjoyable, manageable and convenient.

 

Win a KitchenAid Mixer

Let's celebrate 300,000 fans on Facebook

To celebrate, and to thank our amazing fans, we?re giving away a KitchenAid Artisan Tilt-Head Stand Mixer.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.