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Your EB/EK membership is changing as of tomorrow


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123 replies to this topic

#101 F.E.B.E

Posted 10 November 2011 - 08:27 AM

Uncommonsense and 71cath - please try clearing your cache, deleting cookies and restarting your browser.

For a short-term fix if you don't want to close your browser just now,

QUOTE
click on the log on link then when the box appears I simply close it and it then changes me to logged on again. I never have to actually try and log on, merely bringing the box up seems to work.


#102 AMPSyd

Posted 10 November 2011 - 08:35 AM

I just got in today myself from this post can now post as well.

Well did get some productive things done over the past 2 days but it is nice to be back.

#103 71Cath

Posted 10 November 2011 - 08:42 AM

Thanks Amber, will try that.

#104 ComradeBob

Posted 10 November 2011 - 10:08 AM

Clearing out the cookies worked for me - I was having to login every time I re-opened the browser window, and now I don't have to  original.gif

#105 Therese

Posted 10 November 2011 - 10:20 AM

QUOTE (BobOfKelpieness @ 10/11/2011, 11:08 AM) <{POST_SNAPBACK}>
Clearing out the cookies worked for me - I was having to login every time I re-opened the browser window, and now I don't have to  original.gif



Thanks for letting us know original.gif  I was having issues before the latest fix as well and now it isn't happening original.gif

#106 hiddensecrets

Posted 10 November 2011 - 10:42 AM

I have tried my new login but I had to get a password reset to get in.....and now i dont have an option to change my password to something I will remember......can someone help?? (I clicked on help and it said go to "change password" but I dont have that option coming up!)

#107 Therese

Posted 10 November 2011 - 10:43 AM

QUOTE (hiddensecrets @ 10/11/2011, 11:42 AM) <{POST_SNAPBACK}>
I have tried my new login but I had to get a password reset to get in.....and now i dont have an option to change my password to something I will remember......can someone help?? (I clicked on help and it said go to "change password" but I dont have that option coming up!)



Hello,

I will pm you now original.gif

#108 Waratah1

Posted 10 November 2011 - 05:30 PM

I have had to do a new username but I would prefer to have my old username and have access using that.  

I want my old one back again sad.gif



#109 Waratah

Posted 10 November 2011 - 05:38 PM

I checked again my old username finally worked yay original.gif



#110 Therese

Posted 10 November 2011 - 05:39 PM

Fantastic news Waratah original.gif  We appreciate your patience original.gif

#111 Cat Burglar

Posted 10 November 2011 - 05:44 PM

I'm having random logging in problems, just letting y'all know.

#112 F.E.B.E

Posted 10 November 2011 - 08:02 PM

Thanks Soccer mum, I will let the tech team know.
What browser version are you using? Are you logging in via Essential Baby or Essential Kids?

#113 Bigfatbum

Posted 11 November 2011 - 08:50 AM

im randomly getting logged in and out with out doing anything - via essential baby


#114 Therese

Posted 11 November 2011 - 09:29 AM

Thanks strawberryfire.  The tech team is aware that some members are still having issues with being logged out.

#115 Guest_angrycat_*

Posted 11 November 2011 - 07:02 PM

Just to let you know, I am also being randomly logged in and out still. I am sure it will all be sorted out soon though.

#116 DyingofLove

Posted 12 November 2011 - 08:27 AM

Is there a way to stop having to click "log in" every time I visit the site? Once I click it remember my details and logs me in automatically, but it's still a pain.

Edited by macka85, 12 November 2011 - 08:28 AM.


#117 Therese

Posted 12 November 2011 - 09:31 AM

Hi macka85, we are aware that this is happening to some people, and hope that we have a solution soon.

Thank you for your patience original.gif

#118 F.E.B.E

Posted 12 December 2011 - 09:46 AM

Hi all,

A fix has just been implemented to the live site so we shouldn't see the logout problem happening again.

you made need to clear your cache and cookies.

Please let me know if you still have issues after following those instructions. Thanks!

#119 NK0709

Posted 14 December 2011 - 03:08 PM

cleared cache and cookies, but still need to login everytime (even with the box ticked)...


#120 F.E.B.E

Posted 14 December 2011 - 10:05 PM

OK, wil pass that on.

#121 louiseos

Posted 10 February 2012 - 08:50 PM

I'm having trouble from logging in from my iphone again! sad.gif

#122 Therese

Posted 10 February 2012 - 08:52 PM

QUOTE (louiseos @ 10/02/2012, 09:50 PM) <{POST_SNAPBACK}>
I'm having trouble from logging in from my iphone again! sad.gif


Can I ask you to clear your cache again please and see if that helps.  We do apologise for these continuing issues and we are raising them with the appropriate team.

#123 louiseos

Posted 16 February 2012 - 06:08 PM

QUOTE (Therese @ 10/02/2012, 09:52 PM) <{POST_SNAPBACK}>
Can I ask you to clear your cache again please and see if that helps.  We do apologise for these continuing issues and we are raising them with the appropriate team.


I did that and still cannot log in from my iphone, which really sucks as its how I usually access and post on the website! : (

#124 Therese

Posted 17 February 2012 - 08:50 PM

Can I ask you to email customerservice@essentialbaby.com.au please and just let Sandra know what is happening. Hopefully she can help resolve your posting issues original.gif




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