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Would you rent from a real estate agency that had terrible reviews?

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18 replies to this topic

#1 anon039

Posted 14 January 2020 - 07:15 PM

People in Victoria, would you rent from a small unknown REA that had terrible reviews and did not respond to a single one of them?

I’m looking around for a rental in Melbourne and one of the places that caught my eye is being rented out buy this agency. It’s been mentioned that important things like broken heaters and ovens don’t get fixed and when the tenant tries to go to VCAT, they try to evict them.
If this is the case, or at least a version of this, can a tenant that has paid rent and caused no damage to the property be evicted because they are trying to get something major fixed?

If they really are this dodgy, which wouldn’t surprise me from the small communication I’ve had would it be best to avoid them even if the place is pretty much exactly what we’re looking for?
If they’re this difficult I can’t imagine trying to get a reference from them after moving.


Edited by anon039, 14 January 2020 - 07:16 PM.

#2 lucky 2

Posted 14 January 2020 - 07:46 PM

Are any really better?
I've rented for30yrs in Victoria.
Have a look at the new Rental Tenancy Act in Vic that starts in July.
It makes some change to the rules.
If you like the property it might be ok, learn your rights, responsibilities as well as owner and property managers.
I've had crap experiences from all agencies I've rented from. Irrespective of reviews.
Sometimes it's been crap property managers, sometimes crap owners.
Sometimes, I've been treated fairly and with respect, very occasionally.

#3 Literary Lemur

Posted 14 January 2020 - 08:19 PM

Usually repairs are decided by the owner not the property manager. And often those that are unhappy are more likely to leave reviews.

But it's not ideal that they are representing crap landlords.  

I'm on on the fence.

Do you have a local online /Facebook group or whatever you can ask?

#4 IamOzgirl

Posted 14 January 2020 - 09:14 PM

LL, my parents had issues with the REA not passing on repair requests.

Sometimes the Land Lord has no idea!

ETA my parents being the landlord in this example

Edited by IamOzgirl, 14 January 2020 - 09:35 PM.

#5 seayork2002

Posted 14 January 2020 - 09:27 PM

I am in two minds with reviews  ,unless peoople have exceptional service how many bother to post one, bad service everyone does

#6 anon039

Posted 14 January 2020 - 09:35 PM

View Postseayork2002, on 14 January 2020 - 09:27 PM, said:

I am in two minds with reviews  ,unless peoople have exceptional service how many bother to post one, bad service everyone does

Are you saying you’d be concerned?

#7 seayork2002

Posted 14 January 2020 - 09:40 PM

View Postanon039, on 14 January 2020 - 09:35 PM, said:

Are you saying you’d be concerned?

Sorry not really unless there were hundreds of them and it was a legitimate complaint site

#8 #notallcats

Posted 14 January 2020 - 09:49 PM

How many reviews?  

It could be one person  has done multiple reviews, or had their friends involved.

I hate on-line reviews in general.  Often you can give a bad review for whatever reason, with no name attached, so no accountability.

Edited by #notallcats, 14 January 2020 - 09:50 PM.

#9 Agnetha

Posted 14 January 2020 - 10:13 PM

More than 20 similar themes bad reviews ? I’d avoid them .
A couple of bad reviews ? I’d consider it.

#10 Lou-bags

Posted 14 January 2020 - 10:35 PM

Where are the reviews listed?

I don’t tend to trust google reviews as I’ve not found them reliable.

It’s possible the business hasn’t even seen them to know to respond? Or the reviewers are known difficult people so they decided not to engage? How many are we talking?

#11 BornToLove

Posted 15 January 2020 - 03:09 AM

I would consider it, but wouldn’t totally disregard the reviews either.

Have you inspected the property? I would do that and pay particular attention to the agent. Chat with them and try to get a feel for what they are like. Any sort of niggles, with the property or the agent, I’d steer clear.

#12 IamtheMumma

Posted 15 January 2020 - 03:50 AM

The only time I've had positive experiences with renting has been when I've done it privately. Even the best RE experience still tried it on with the final inspection.

That said, I would be cautious but it would also depend on my level of desperation. When you're in a bind, a roof is preferable than no roof.

#13 Charli73

Posted 15 January 2020 - 06:16 AM

You usually find if the RE are bad the landlords aren’t happy either.

We rented from a small agent in Melbourne and they were the worst! Forgot the day I was picking up the keys, never got my rent payments, didn’t return calls, wouldn’t fix issues in an unfinished renovated apartment and it was the worst!

The landlords ended up changing agents and they were happier.

If I had read lots of comments about how bad they were I would probably avoid but if you couldn’t find anywhere else I guess you have to take the risk.

#14 José

Posted 15 January 2020 - 06:23 AM

There's an agent in my town that j wouldn't use as people have personally told me about their bad experiences.
I'd be more wary of online reviews.

#15 Caitlin Happymeal

Posted 15 January 2020 - 06:27 AM

Eh - it kinda all boiled down to a roof over our heads when we were renting...

We generally had no troubles during the tenancy (except for one property where the owners didn't seem to consider the oven being broken as a really important thing - a year and much nagging later, we finally got a new oven...)

Basic repairs were rarely attended to, but the important things were, like collapsing roof from excessive rain etc were dealt with reasonably quickly.

However, when it came time to move, we could jump through ALL the hoops, get all the right people in to leave the property in better condition than when we entered, and we'd still get them trying to take our bond. After 16 years of it, we became savvy that that's what they do, and at our last rental, we didn't give them a leg to stand on and sent the paperwork straight to the RTA.

I wish I could say I trusted any of them, but I really don't. Even when the owners were turfing us because they'd sold the house and were trying to break our lease, we'd still have the PM trying to squeeze every detail at the final inspection.

I think no matter who you go with, it will be a pain at the end of your lease. At least in my experience it has been, unfortunately.

#16 ECsMum

Posted 15 January 2020 - 07:41 AM

I wouldn't make the decision soley on the reviews as these could be pay back from upset tennants.   I would put more weight on my dealings with them.  

My current Property Managers are a mixed bag to deal with, they have good and bad reviews but overall I am happy where I am living.  

I guess the final outcome is based on the effectiveness of the tennant/property manager/landlord relationship - with 3 parties there is always room for points of failure.

#17 IamtheMumma

Posted 15 January 2020 - 07:49 AM

It makes you wonder if there's a book property managers get when they start called "How to screw tenants over". It is such an across the board thing.

#18 Chaotic Pogo

Posted 15 January 2020 - 08:41 AM

I would look at the reviews for the other agents in the area. Are they better, or worse?

In other words, are they average for the area or really are worse than every other agent.

#19 anon039

Posted 15 January 2020 - 01:47 PM

The reviews are on their FB page and google.

My gut is telling me to move on so I’ve withdrawn my application.

Something else will come up.

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