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Holiday accommodation question


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#1 Mishu

Posted 12 January 2020 - 08:32 PM

A question for EB minds.

We booked a week’s holiday accommodation in May on the NSW north coast. Arrived today, it’s lovely here. We booked and paid for a 2 bedroom, 2 bathroom apartment. We’ve been given a 3 Bedroom, 2 bathroom apartment. Checking in (we arrived late, so had a code to access our key and instructions to our unit in a security box) our instruction sheet has highlighted a request that we refrain from using one bedroom. They have also included a statement on their check-in sheet that if we have been allocated an apartment larger than we requested, to only use the number of bedrooms we have booked and paid for. If an additional bedroom is used, we will be charged the rate for the accommodation of that size.

DH, DS and I don’t actually have a problem with using just 2 bedrooms. We don’t need the extra room, so have just closed the door and will leave it at that. But I wondered-can they actually do that? Charge someone extra, that is? We requested and paid for a 2 bedroom apartment. If we were given a bigger apartment-is it our problem if we use what we have been given? Or is it their problem to manage?  

What do you think?

#2 ~Jolly_F~

Posted 12 January 2020 - 08:36 PM

We have been upgraded a few times for lots of reasons but never been told not to use the extra room or facilities.

It’s odd, really odd.

#3 ytt

Posted 12 January 2020 - 08:41 PM

We have been upgraded but the extra bedroom has been locked. We were like you and didn't need the extra room.

#4 Mishu

Posted 12 January 2020 - 08:43 PM

I was thinking it was similar to being upgraded. But a weird instruction. It got me thinking.

And does that mean they won’t clean the room (change the sheets etc) after we leave? We won’t use the room but imagine being the people who receive this room after us if this is the case. You’d just have to trust that the previous occupants did as the property requested.

Might ask reception about this tomorrow.

#5 BornToLove

Posted 12 January 2020 - 08:48 PM

It will cost the accommodation to clean that room during your stay and turn it over after you leave. I can see charging you a small service fee for this (if the room was used), but to me it seems a bit stingy to out right say only use what you paid for.

#6 Ollie83

Posted 12 January 2020 - 08:51 PM

I’ve stayed in places where you pay by room and if you aren’t using all the rooms they’ve been locked.

It’s a bit strange if it came from their side to upgrade you.

#7 PrincessPeach

Posted 12 January 2020 - 08:51 PM

We've stayed in places where exyra bedrooms have been locked, but other than that have never been told to not use an unlocked room.

It siunds rather off to me.

#8 CallMeFeral

Posted 12 January 2020 - 08:52 PM

Have definitely encountered it in premises that have multi rooms but want the flexibility of being able to take small bookings also. As PP said, normally they just lock the other rooms, I guess this is the verbal version.

#9 Mishu

Posted 12 January 2020 - 08:58 PM

Room can’t be locked. And it was their decision to give us a bigger apartment.

As I said, we don’t intend to use the room.  And we like everything here so far. But it is weird as to how they have approached this. They’ve given us something we haven’t asked for but have warned us we mustn’t use it.

#10 Jersey Caramel

Posted 12 January 2020 - 09:01 PM

This would be so annoying if you have small children who love to explore, who are too young to necessarily obey requests to keep out of a particular bedroom (especially in an apartment where often all the bedrooms look the same and it usually takes a few days for them to learn which room is where). You'd spend your whole holiday stressing about keeping them out of that room. I think if they want flexibility to use larger apartments as smaller apartments then they should have a locking system to allow extra rooms to be shut off properly.

#11 Freddie'sMum

Posted 12 January 2020 - 09:32 PM

Yes this has happened to us too including being told verbally not to use the second/third bedroom.  It was also included in the booking details when I booked our holiday.

We got the kids to share one bedroom and the other bedroom was locked.  I thought it was to do with housekeeping e.g. not having to clean a room that hasn't been used, or to change the sheets etc.

#12 seayork2002

Posted 12 January 2020 - 09:33 PM

View PostMishu, on 12 January 2020 - 08:58 PM, said:

Room can’t be locked. And it was their decision to give us a bigger apartment.

As I said, we don’t intend to use the room.  And we like everything here so far. But it is weird as to how they have approached this. They’ve given us something we haven’t asked for but have warned us we mustn’t use it.

We probably would say this to each other at the arrival time but as you say not bothered really

#13 Mrs Claus

Posted 12 January 2020 - 09:40 PM

View PostMishu, on 12 January 2020 - 08:43 PM, said:

I was thinking it was similar to being upgraded. But a weird instruction. It got me thinking.

And does that mean they won’t clean the room (change the sheets etc) after we leave? We won’t use the room but imagine being the people who receive this room after us if this is the case. You’d just have to trust that the previous occupants did as the property requested.

Might ask reception about this tomorrow.

I imagine if it was obviously used they would clean/change sheets etc and that the extra fee they mention. Cleaning fee for a 3 bedroom would I imagine be more then a 2 bedroom

#14 MooGuru

Posted 12 January 2020 - 10:06 PM

The cynic in me would be worried that they'd charge you the extra because how do you prove you didn't use the room?

#15 Mooples

Posted 12 January 2020 - 10:40 PM

View PostJersey Caramel, on 12 January 2020 - 09:01 PM, said:

This would be so annoying if you have small children who love to explore, who are too young to necessarily obey requests to keep out of a particular bedroom (especially in an apartment where often all the bedrooms look the same and it usually takes a few days for them to learn which room is where). You'd spend your whole holiday stressing about keeping them out of that room. I think if they want flexibility to use larger apartments as smaller apartments then they should have a locking system to allow extra rooms to be shut off properly.

This is exactly what I was thinking. My boys are 2 and 4, if they were told not to go in there, the first thing they would want to do is go in there.

#16 SeaPrincess

Posted 12 January 2020 - 11:11 PM

IMO , if they can’t provide the requested accommodation and there’s no way of preventing the use of the third bedroom, then they should assume it was used and service it accordingly, at their expense.

In the same situation, I’ve always had free upgrade or the additional room has been locked.

#17 luke's mummu

Posted 13 January 2020 - 04:13 AM

Nope I wouldn’t be happy. My 2 kids are older, but have special needs. Putting a room of the apartment off bounds would be like waving a red flag at a bull for them. Is the apartment listed on any websites like trip advisor, bookings.com for you to leave a review? If so, I’d warn other travelers

#18 JustBeige

Posted 13 January 2020 - 04:52 AM

Its not in the Hunter Valley is it?

This happened to us many years ago. We booked a multi room cottage. Not rooms but the cottage. We used 2 rooms (Ex was snoring).
They tried to charge us for the extra room with no notification or warning.

I would think it really odd and be a bit annoyed tbh,

#19 SummerStar

Posted 13 January 2020 - 05:22 AM

View PostMishu, on 12 January 2020 - 08:58 PM, said:

Room can’t be locked. And it was their decision to give us a bigger apartment.


Well it could be locked if they added a lock to the rooms in order to lock them when this happens. I think it's their job to manage and if they upgrade someone and don't have locks in place to lock the extra room then too bad. I think it is dodgy to give someone a bigger room and telling them not to use one instead of just adding a simple lock to avoid the unprofessional sounding instructions.



#20 born.a.girl

Posted 13 January 2020 - 05:26 AM

I can see from their perspective they're not upgrading you, but if they choose to do it that way, they probably should put a lock on the door, which would be more than fair enough.

We once booked a place at Tathra, bit of a backstory, it was quite a large place and he asked us not to use the downstairs bunk room, which was a lot easier to avoid with one primary aged child.

#21 Feral-as-Meggs

Posted 13 January 2020 - 06:05 AM

I’ve had that a few time at a place in Yamba where they don’t lock the extra room.  I wonder if you are at the same one?

We had a look at the room, took some photos of a few defects in case there were any dramas later, and kept the door shut.  

If it’s that Yamba place they are managing the units for a number of different “mum and dad” owners - I imagine they get some complaints from the owners when they get only get a 2 bedroom rent for a 3 bedder.  That would be why they can’t treat it as an upgrade like a hotel would.  

Other times at an AirBnb they just lock the extra bedroom which is clearer.  


#22 Mishu

Posted 13 January 2020 - 07:41 AM

We’re not in Yamba but are in the general region. And I think you are right, they are probably managing this for mum & dad owners. Putting a lock on the door would make sense but I guess it’s nice they didn’t -our son got to choose which room he prefers. We’ve left our empty bags on the floor in the room so it will help to keep everything else uncluttered.

Last night I thought it was weird but this morning I’m thinking that maybe they are just treating us like adults & trust that we will do the right thing. Which is okay when everyone here is old enough to understand-DS is 13 so there’s no problem. But gee, if we had younger kids, it would be a headache trying to keep that room unused. And if you had two kids who you wanted to share a room and suddenly, they see another room available-  I can foresee problems :lol:

#23 Hollycoddle

Posted 13 January 2020 - 08:20 AM

View PostMishu, on 12 January 2020 - 08:32 PM, said:


DH, DS and I don’t actually have a problem with using just 2 bedrooms. We don’t need the extra room, so have just closed the door and will leave it at that. But I wondered-can they actually do that? Charge someone extra, that is? We requested and paid for a 2 bedroom apartment. If we were given a bigger apartment-is it our problem if we use what we have been given? Or is it their problem to manage?  

What do you think?

Without reading any responses I think it's a no-brainer.  You use what you pay for.  So yes, of course they can do that.

#24 Hollycoddle

Posted 13 January 2020 - 08:28 AM

View PostMishu, on 13 January 2020 - 07:41 AM, said:

Last night I thought it was weird but this morning I’m thinking that maybe they are just treating us like adults & trust that we will do the right thing.

I think this is it.  I don't find it weird at all.  I'd expect that most civilised people would respect the instructions and obviously this has been the case for any occasion this establishment has done this. Hence they haven't had the need to put a lock on the door.

Edited by Hollycoddle, 13 January 2020 - 08:29 AM.


#25 born.a.girl

Posted 13 January 2020 - 08:36 AM

An upgrade is if they offer you more.




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