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How long should I leave it?

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#1 Coffeegirl

Posted 10 December 2019 - 07:34 PM

Yesterday a delivery was left on my verandah.   It’s for the correct street number and name, but the suburb and post code is not mine and is three hours from us. Coincidentally  the receiver’s first and last name starts with the same initials as my own and the names are similar. (Think Natalie vs Natasha, and Smith vs South)

I tried to ring the courier customer service line, but this was just too much for the staff, as I am not the sender or the receiver...and the parcel shows as being delivered to the correct suburb.

Tried to ring the company that sent the box (it’s in a branded box) but again, they just couldn’t get their heads around the situation, so I rang the receiver directly as her number was on the parcel.  

she knew what it was as she was expecting a gift from her daughter.  Lady was going to get her daughter to ring the courier and sort it out.  I told her to pass my number on if needed, and I would leave the parcel on my step for the courier.

24 hours later it’s still here :(.   If it wasn’t so heavy, I would simply send it on myself, but it won’t be cheap.  And it’s fragile

I’ll ring the lady again tomorrow, but I feel weird being responsible for this as based on the branding it’s probably worth $100+

so wise EBers.  How long would you leave this out on your verandah (it’s safe, and not visible from the road. And I bring it in overnight)  
A week? Longer?     How many times would you contact the receiver?

#2 Grrrumbles

Posted 10 December 2019 - 08:08 PM

Bringing it in overnight is problematic unless you are up very early as many couriers work long hours this time of year. We get a lot of wrongly delivered letters from Aust Post here but they are usually fairly close - it does sometimes take me a few days to get there though. I had a SIM card that someone was probably hanging out for that we couldn’t deliver straight away so frustrating.

#3 ABabyPlease

Posted 10 December 2019 - 08:12 PM

I wouldn't do anymore, just leave it out the front. I think you have done enough.

#4 SummerStar

Posted 10 December 2019 - 08:14 PM

I'd probably ring the company who sent it and have them sort it out. It's their responsibility to have it delivered to the buyer, if the courier has made an error I'm sure they'd want to know and arrange to have it collected.

#5 laridae

Posted 10 December 2019 - 08:21 PM

We has a huge rug delivered to us incorrectly once. Same suburb, same number, wrong street. It was too big to bring inside. Pretty sure it was picked up the next day from memory. They often can't get back to the same area the same day.
If you are concerned about it being out overnight, leave a note for the courier.

#6 Jingleflea

Posted 10 December 2019 - 09:40 PM

My suburb has both a Barden and Braden street. That's fun for getting the wrong deliveries.

#7 RichardParker

Posted 10 December 2019 - 10:28 PM

Id just leave it there if it’s safe - she probably meant to come and pick it up but couldn’t make it- this time of year, even a small deviation from the routine can be impossible.

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