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Has this happened to anyone ?

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#1 Oriental lily

Posted 10 November 2019 - 04:27 PM

Hi all.
I was in the US last month and used a ATM to withdraw cash . I used a commonwealth bank travel card account .  Anyway halfway through the transaction ( I could hear the machine counting the money) it seemed to seize up and notified me written on the screen that the transaction could not be processed . It had already given back my card so I had been waiting for the cash to come out . Well checked my account and the money had been deducted from my account . It was a ATM in front of a target store . Not linked to a bank . I took the phone number from the machine.  Rang them and they could find nothing amiss . No difference in the cash amount and the end of the day . They said it might sort itself out and the money might bounce back .

It didint . It's been a month now and I have completed a dispuit claim with my bank but I can't see how it the ATM owners say everything measures up on their end what will happen ? It's approx $400 so significant amount for me . It of these ATM machines worldwide are not linked to big banks . They make money on the transaction fee . Who is to say this particular company is dodgy . Is it my word against theirs that I actually received the money?.
This happen to a home else and what was the result. The commonwealth bank could only say it would be 'investigated ' investigate what exactly ?

#2 kadoodle

Posted 10 November 2019 - 05:19 PM

Several years ago at LAX. I used my travel insurance to recoup my money, as my bank couldn’t care less.

#3 José

Posted 10 November 2019 - 05:25 PM

Once this happened to me and the atm gave me extra money.  Unsurprisingly it got sorted without me having to do anything.

#4 lizzzard

Posted 10 November 2019 - 06:38 PM

You poor thing, how stressful! This happened to me in London once but the money bounced back automatically within about 3 days. It is actually quite possible your bank will eventually refund it if you pursue the claim- it could take a long time though. Fingers crossed.

#5 Carf79

Posted 11 November 2019 - 07:03 AM

Actually this exact scenario happened to my parents when they were here in the US visiting me earlier this year. Same Comm bank travel card and same malfunction at a store ATM. My parents did the same as you and lodged the dispute form. From memory it took more than 3 weeks but they got their funds back. Apparently Commbank warn  it can take up to 60 days in this scenario. What was the US ATM you used ? Good luck!

#6 boysescakes

Posted 11 November 2019 - 10:15 PM

That happened to me, but here at home. It took the money out of the account, gave my card back, but no money.
I checked later and it had been refunded in my account. It was only about $60, but it had never happened before! I was using my banks own atm though.
I hope you get it sorted!

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