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Gym membership - overcrowding


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#1 WannabeMasterchef

Posted 17 August 2019 - 09:58 AM

Just curious if anyone has ever sucessfully cancelled a gym membership due to overcrowding?  I have a membership with one of the large chains. I was happy with them but I have just read that one of their other branches have closed and they have redirected all of the members to my branch :omg:

There were already a lot of issues with people not being able to get a spot in a class. This didn't affect me so much as I mainly do my own cardio and weights workout rather than classes. But say you now cant get on a machine because there are too many people. Can you legally cancel your contract?

Thanks if anyone has any ideas. Obviously Ill give them a chance first but its not looking good!

#2 28 Barbary Lane

Posted 17 August 2019 - 10:04 AM

I’m not sure but do they have a Facebook page? Maybe if you post asking if you can cancel membership as to the overcrowding caused by closing down the other branches, they’d at least have to answer, and making it public might get you a quicker response.

#3 Ivy Ivy

Posted 17 August 2019 - 10:13 AM

I'd write to them (email) explaining just this, as you've described here, and asking whether there are plans to fix this important access problem.  I'd explain you joined because the gym was adequately resourced with machines etc, and now they have altered this.  This starts a paper trail record.  That way if you go to cancel there will be dated evidence of you highlighting the concern, their attempts (or not) to rectify it, and I think you'll then be more likely to get your contract cancelled without penalty.

Also, if you want to be optimistic, you communicating with them creates opportunity for them to problem-solve the issue (e.g. buy more machines, hire more class instructors etc).
But as it's a chain my pessimistic side says they might go more down the cost-cutting-maximise-profits route, and not undertake capital expenditure.  Plus, given the other outlet closed, they may not have the funds to improve your branch.

#4 Greatmum

Posted 17 August 2019 - 11:47 AM

Our gym U can cancel for any reason just have to give a months notice.

#5 Indefinable

Posted 17 August 2019 - 12:01 PM

Being time limited I would not be happy about the prospect of having to wait 10 minutes to use each machine (which may be what happens).

Have a look at their cancellation policy, which should be on their website. There may be something listed to assist.

Otherwise, the status quo has changed. There are now double the amount of members, which will affect your ability to work out. They need to either put in additional equipment (as suggested above), perhaps obtained from the closed down gym, or give you an option to cancel, no penalty.

#6 Ozquoll

Posted 17 August 2019 - 12:16 PM

You should be able to cancel the contract if you're not getting what you are paying for - if I was one of those people missing out on a place in a group class I'd be unimpressed.

It's quite possible though that you won't see much of an increase in attendance due to the closure of the other branch - people usually want the convenience of the gym being close to home/work.

If you do end up deciding to cancel the contract, don't 'ask' them if you can cancel, TELL them you are cancelling. If they give you any trouble, kick up a fuss or give them bad reviews on social media, that should get them to reconsider.

#7 WannabeMasterchef

Posted 17 August 2019 - 12:20 PM

View PostOzquoll, on 17 August 2019 - 12:16 PM, said:


It's quite possible though that you won't see much of an increase in attendance due to the closure of the other branch - people usually want the convenience of the gym being close to home/work.


This is true, if it were the reverse I wouldn't be happy about attending the other branch, I joined this one specifically because its walking distance from my house.

#8 #YKG

Posted 17 August 2019 - 02:07 PM

My gym is having an over crowding issue, my PT is getting frustrated that week nights he’s constantly changing plans as equipment just isn’t available, he’s leaving soon to work from home, I’ll be going with him. We have 12 cross trainers, 18 treadmills, 6 bikes and 3 incline bikes and from 4pm until 9pm you have no hope in hell on getting on any of them. I’m working out at home lately but will be finding a gym closer to me to, near my gym there are 5 in a 3km radius, one just 500m up the road but ours just keeps getting busier.

If you aren’t on a contract you should be able to cancel with anywhere between 2-4 weeks notice, if you are on a contract, you’ll need to review the cancellation policy.

#9 WannabeMasterchef

Posted 17 August 2019 - 03:04 PM

View Post#YKG, on 17 August 2019 - 02:07 PM, said:


If you aren’t on a contract you should be able to cancel with anywhere between 2-4 weeks notice, if you are on a contract, you’ll need to review the cancellation policy.

Im on a yearly contract. I scoped out how busy it was fairly carefully before I signed and at the time it was OK but obviously this is a big change IF their membership doubles overnight.

#10 #YKG

Posted 17 August 2019 - 06:35 PM

View PostWannabeMasterchef, on 17 August 2019 - 03:04 PM, said:



Im on a yearly contract. I scoped out how busy it was fairly carefully before I signed and at the time it was OK but obviously this is a big change IF their membership doubles overnight.

Honestly I’d be very surprised if membership even increased by a third even with the other one shutting down. Majority will go elsewhere, at my gym it’s only become an issue this year, it’s been open 10 years and 4/5k member base.

Keep in mind time of year makes a difference, winter is usually slower, spring starts to get busier and summer tends to be peak season, after feb gyms tend to die off until September/October. I wouldn’t assume it’s going to get a lot busier, you need to wait and see, you signed a 12 month contract, so keep in mind some gyms make you pay out the remainder of the contract for cancellations.

#11 Magnolia2

Posted 17 August 2019 - 11:24 PM

If you need to “get legal” with them, I’d try something like suggesting they are wrongly accepting payment for services that they have no intention of providing within a reasonable time - and that’s prohibited under the Australian Consumer Law. See the summary here: https://www.accc.gov...oducts-services

You would be suggesting that they have now accepted so many people as members of the gym you are at that they can’t reasonably supply those people with the services that were promised in a timeframe that is customary within that industry.





#12 #YKG

Posted 18 August 2019 - 12:57 AM

View PostMagnolia2, on 17 August 2019 - 11:24 PM, said:

If you need to “get legal” with them, I’d try something like suggesting they are wrongly accepting payment for services that they have no intention of providing within a reasonable time - and that’s prohibited under the Australian Consumer Law. See the summary here: https://www.accc.gov...oducts-services

You would be suggesting that they have now accepted so many people as members of the gym you are at that they can’t reasonably supply those people with the services that were promised in a timeframe that is customary within that industry.

Problem is OP doesn’t know that there will actually be an over crowding issue, with re-reading OP said she read (so possibly not actually what’s going to happen) that members are being redirected, not transferred, typically when gyms close they don’t transfer memberships to other gyms, they just void the contract with the members and the members are free to go where ever they choose. No one actually knows if any members of the other site will go over to her gym at all, at this time it’s just an assumption. The gym can come back with, no we haven’t over subscribed and still have same member base.
At this time the service is being delivered, it’s really really unlikely a whole gym member base will all go across to the same gym, they may get a few, but unlikely to get that many.

#13 WannabeMasterchef

Posted 19 August 2019 - 08:57 AM

View Post#YKG, on 18 August 2019 - 12:57 AM, said:

Problem is OP doesn’t know that there will actually be an over crowding issue, with re-reading OP said she read (so possibly not actually what’s going to happen) that members are being redirected, not transferred, typically when gyms close they don’t transfer memberships to other gyms, they just void the contract with the members and the members are free to go where ever they choose.

No I don't have a crystal ball, I was just curious if the situation had arisen with anybody else so I knew how to handle it.
According to the other gyms facebook they are pushing people to go to my gym. I don't know the fine print details as Im not a member of the one that's closing. There were a lot of people complaining on the post as my gym is already very crowded in certain classes.

#14 molinero

Posted 19 August 2019 - 09:48 AM

I would suggest just saying that you want to cancel, straight up. If they press for a reason, just lie and say you are moving but don't say it's cos of overcrowding, as they will argue back with you on that for sure....

If you tell them you are moving, pick a location where none of their branches are available so they can't simply offer to transfer your membership to another branch.

I have done this twice, however it was truthful both times, as I was temporarily living away from home on work secondments. Once those secondments were up, I would no longer be living in said area, and said gym franchise does not have any branches near to my real home. I was never required to provide proof of new address.

They will still give you a dirty look and be angry that you are cancelling. Probably because it affects their KPIs.

Finding cancellation policy information online in Gym Ts and Cs is often impossible.




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