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Child Care Subsidy Balancing


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#26 chicken_bits

Posted 27 August 2019 - 09:12 PM

Nope. Still waiting.

#27 10YearsLater

Posted 29 August 2019 - 05:27 AM

Family update has stated people will start receiving their CCS. You’ll see the money before you get any notification. I’ve not received mine but a friend did yesterday. The money just showed up and there’s still not Centrelink notification

#28 kimasa

Posted 29 August 2019 - 06:51 AM

Someone on my local area page was wonderful and sat on hold with Centrelink for 2 hours this week to find out and pass the message on.

There is a delay, they are unsure when they will be completed. Then they transferred her to someone and the call got cut off.

#29 IamtheMumma

Posted 29 August 2019 - 08:28 AM

Nothing for me but I expect it to be put onto the FTB debt.

#30 Weavile

Posted 29 August 2019 - 09:18 AM

Have most people already got their FTB sups? DH got his return almost a month ago and still nothing.

I'll probably have to call.

#31 WannabeMasterchef

Posted 29 August 2019 - 09:36 AM

View Postchicken_bits, on 12 August 2019 - 12:51 PM, said:

Thankyou for asking this! I've been waiting patiently for mine. Of course they're super swift at balancing it when you owe them money (we were overpaid FTB this year) but when they owe you money they take their sweet time.

Oh they totally do it deliberately to save money in interest.
They delay everyones PPL and do the same thing when people first go on the pension.

#32 Elpie

Posted 29 August 2019 - 01:08 PM

Well that explains the random deposit I received in my account yesterday! Still no notification from Centrelink though. Does anyone know if do they do each child separately? The very small amount of money I received makes sense if it's only for one child (the one who does casual BSC/ASC) but seems way too little if it's taking in account the child in 3 days a week of daycare.

#33 Murderino

Posted 29 August 2019 - 01:51 PM

Although you haven’t got a letter I would think if you’ve received money you should be able to go into the child care subsidy section of online services and see the result?

Childcare benefit was always balanced for the family not per child so I’d think subsidy would be the same.

#34 Weavile

Posted 29 August 2019 - 02:02 PM

View PostWeavile, on 29 August 2019 - 09:18 AM, said:

Have most people already got their FTB sups? DH got his return almost a month ago and still nothing.

I'll probably have to call.

Just to update. After an hour and a half on the phone there is an issue, DH's details have not come over from the ATO so it needs to be escalated. Lesson learnt, don't be patient!

#35 IamtheMumma

Posted 29 August 2019 - 04:08 PM

View PostWeavile, on 29 August 2019 - 02:02 PM, said:

Just to update. After an hour and a half on the phone there is an issue, DH's details have not come over from the ATO so it needs to be escalated. Lesson learnt, don't be patient!

Exactly. Always hassle them because it won't happen without it. No one would have gone looking for it. There isn't enough staff.

#36 ECsMum

Posted 30 August 2019 - 01:30 PM

So I decided to call CLINK to make sure they had my tax return details from ATO.   They only received them yesterday, even though I got my return over a month ago.  

The status of my subsidy balancing says pending apparently - no idea what that means and CLINK lady didn't know either.  

At least my income details from ATO are now with CLINK.

#37 born.a.girl

Posted 30 August 2019 - 01:34 PM

View PostWannabeMasterchef, on 29 August 2019 - 09:36 AM, said:

Oh they totally do it deliberately to save money in interest.
They delay everyones PPL and do the same thing when people first go on the pension.


Seriously?  In the overall scheme of government spending?


It would be chicken feed.


Not that I don't doubt the sometimes spurious reasons for delays, my daughter's Centrelink claim from 2nd May has not yet started to be paid.  I have zero doubt though, that it has nothing to do with the government trying to save on interest.

They are making it easier and easier to get your tax refund early.  Why would they do that? They could have just left the guidelines as the old ones.

#38 IamtheMumma

Posted 30 August 2019 - 06:08 PM

View Postborn.a.girl, on 30 August 2019 - 01:34 PM, said:

Not that I don't doubt the sometimes spurious reasons for delays, my daughter's Centrelink claim from 2nd May has not yet started to be paid.  I have zero doubt though, that it has nothing to do with the government trying to save on interest.

They delay in the hopes you give up and cancel your claim. Add on the lack of staff and it means people wait for months on end.

#39 born.a.girl

Posted 30 August 2019 - 06:14 PM

View PostIamtheMumma, on 30 August 2019 - 06:08 PM, said:

They delay in the hopes you give up and cancel your claim. Add on the lack of staff and it means people wait for months on end.

I don't doubt the nefarious intentions of our current government.  Thankfully they sometimes get thwarted by the good work of the Centrelink staff.  We were lucky enough to meet two generous staff members last week who had to go to quite a bit of effort to re-attached her 'evidence' to the original claim from 2nd may, rather than 29th June, (a point at which they said she hadn't provided the evidence they asked for - her bank account in Afghanistan, which she rang and told them not true, and they said o.k.).  Next time she contacted them she'd been told the start date had been moved to 29th June because she had to provide written evidence she didn't have a bank account in Afghanistan.  No one can tell her how on earth the system decided she did.

Enough staff to manage the system effectively would save a lot of stuff ups.

#40 BadCat

Posted 31 August 2019 - 10:21 AM

View Postchicken_bits, on 12 August 2019 - 12:51 PM, said:

Thankyou for asking this! I've been waiting patiently for mine. Of course they're super swift at balancing it when you owe them money (we were overpaid FTB this year) but when they owe you money they take their sweet time.

This is such nonsense.

You know they don't balance every one of the millions of families receiving FTB or childcare individually by hand right?  They wouldn't even know if you have a debt or are owed money until after it's balanced.

#41 Renovators delight

Posted 31 August 2019 - 12:12 PM

View Postborn.a.girl, on 30 August 2019 - 06:14 PM, said:

Enough staff to manage the system effectively would save a lot of stuff ups.

Employing people to create and maintain useful and appropriate software rather than paying billions (yes billions) for overseas, not-fit-for-purpose cruddy slap-dash solutions.

That would be the most help.

#42 born.a.girl

Posted 31 August 2019 - 06:03 PM

View PostRenovators delight, on 31 August 2019 - 12:12 PM, said:

Employing people to create and maintain useful and appropriate software rather than paying billions (yes billions) for overseas, not-fit-for-purpose cruddy slap-dash solutions.

That would be the most help.


The software the employees were having to deal with last week certainly didn't seem all that easy for them to navigate.

Wow, billions.

#43 Renovators delight

Posted 02 September 2019 - 10:49 AM

Yes, I really don't understand why people are more cross about it. If I were to believe in consipiracy theories they would all relate to government IT contracts...

Anyway the Family Update facebook page says people have started to get their payments:
https://www.facebook...42904992522402/

"We’re happy to let you know that families are now starting to receive their CCS balancing results.

If you haven’t got yours yet, don’t worry. We can’t finalise everyone’s balancing at the same time, so we appreciate your continued patience as results become available over the coming weeks....

The app won't work for me today, so I logged onto mygov to check on the computer...Mine says

" We haven't finished balancing your payments yet.
We have all the information we need and will balance your payments as soon as we can.
We have received all the information required to balance your payment and is being processed. Please check again on 29 July 2019"

Ahem. It's September. I want my scraps! lol

#44 IamtheMumma

Posted 02 September 2019 - 02:29 PM

Where on MyGov does it say that? - Found it. Same message for me.

I think the app has been kooky since the last update. I've had issues with it working. It says processing and doesn't move from that screen.

Edited by IamtheMumma, 02 September 2019 - 02:31 PM.


#45 Pooks Combusted

Posted 02 September 2019 - 03:55 PM

Is ftb delayed too? I’m hanging out for both.

#46 Kallie88

Posted 02 September 2019 - 04:03 PM

Got my ftb today. Dh did his tax on the 24th aug. Need to check the letter on mygov but I don't think it included the CCS balancing

Edited by Kallie88, 02 September 2019 - 04:03 PM.


#47 FeralRebelWClaws

Posted 02 September 2019 - 04:04 PM

I didn't get a payment, but childcare said that there was a balance and have applied it, so we pay less that fortnight (which is the same thing, kind of, unless you don't have a child in childcare now.)

#48 newbub2014

Posted 02 September 2019 - 04:36 PM

I’m not sure how it’s so much but it says on the website that mine was balanced on 29/08/19 and I’m entitled to $2880 😮

It also says: “We have confirmed your family income and circumstances. Based on this information, you are eligible to receive a top up payment for Child Care Subsidy. Details of money you have been paid can be found in your Payment History.“ but there is nothing in payment history or in my bank account. So hopefully this is actually the correct amount, and I am paid soon.

#49 caitiri

Posted 02 September 2019 - 05:13 PM

My ftb balancing seems to be taking longer than it ever has before.  The website says up to 28 days which is almost up so I’m waiting till that has passed to call

#50 Caitlin Happymeal

Posted 02 September 2019 - 05:32 PM

Ha. I can finally see the bit about it still being balanced and they have all the info they need, but it tells me to check back after July 29th.

Oh the lols.




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