Jump to content

10% 'service charge' on group restaurant booking?


  • Please log in to reply
35 replies to this topic

#1 mpjp

Posted 11 August 2013 - 05:28 PM

We booked a lunch  for my mums bday at a nearby restaurant for 40 people last week and I was just reading the t&c's.  They state that there is a compulsory 10% 'service charge' on all group bookings. I've never heard of this before....in australia......has anyone else?

We are paying $135 a head so the lunch spend is $5400.....so I have to add $540 on top?!

Am I expected to tip as well?

TIA

#2 katpaws

Posted 11 August 2013 - 05:30 PM

I think it is in case you don't turn up. Some restaurants in Melbourne charge like $100 no turn up fee with bookings.

And no way would i tip with that sort of extra cost.

Edited by katpaws, 11 August 2013 - 05:31 PM.


#3 mpjp

Posted 11 August 2013 - 05:33 PM

But if we don't turn up they don't get their service charge anyway....it's not part of the deposit but is charged at the end of the day....

#4 JRA

Posted 11 August 2013 - 05:33 PM

I have heard of it before. I would not tip as well, that is the tip in my eyes

#5 mpjp

Posted 11 August 2013 - 05:35 PM

Thx..... Why don't they just include it in the per head... Ie $147.50 per head?

#6 AllyK81

Posted 11 August 2013 - 05:35 PM

Never come across it & wouldn't be happy paying it. I'd call them to negotiate this. I'm sure they'd rather waive it than lose the booking.

#7 CallMeProtart

Posted 11 August 2013 - 05:35 PM

I would not tip if paying that.
I'd baulk at going there at all, tbh.

#8 katpaws

Posted 11 August 2013 - 05:35 PM

The other day i read that restaurants are suffering because more people are eating in making their own food (damn you Master Chef!!!). Restauranteurs are saying it is too expensive to run restaurants atm ie staff costs etc - so maybe that is why the extra cost???

#9 brain

Posted 11 August 2013 - 05:38 PM

I wouldn't be thrilled with that.  A 10% deposit at booking (which is taken off the account at the end) is one thing, or on public holidays I expect an additional charge, but not just for a large booking.

#10 mpjp

Posted 11 August 2013 - 05:39 PM

Just goes to show I obviously don get out enough!!!!

I was already over my $5k budget....this wasn't something I had accounted for...they never spoke to me abut it!

I might talk to them and see what I can negotiate given the spend overall.

Lucky my mum is worth it!!!!

#11 JRA

Posted 11 August 2013 - 05:39 PM

If they hadn't mentioned it up front I would definitely talk to them.

#12 Bess Marvin

Posted 11 August 2013 - 05:45 PM

The only time I have had a group service charge was when a large group was ordering a la carte. If you are on a fixed menu, then I would question it, see if you can negotiate down a little. While the wait staff will be busy managing your party's drinks, the kitchen staff will be able to pre-prep, so I wouldn't imagine it's AS big a deal for them as it could be.

I wouldn't tip as well. Unless they do a stellar job :)

#13 mpjp

Posted 11 August 2013 - 05:55 PM

It's a 'share menu' that we've already 'designed' with the chef, so from a service perspective much easier than al la carte!!!

#14 Coffeegirl

Posted 11 August 2013 - 05:57 PM

It seems to be the standard with most restaurant bookings I've made over 10 people.

Fair enough too.  With a normal evening the kitchen and front of service staff can scatter bookings so they don't get 10 tables all ordering at the same time.

For large bookings, the kitchen normally has to have extra staff on hand to cover cooking all the meals and serving them all piping hot at the same time.  Think of 40 steaks all having to be served at the same time, rather than cooking 40 steaks over the course of 2-3 hours.  

I wouldn't tip afterwards though unless you have outstanding food and service.  The 10% is the gratuity.

#15 Funwith3

Posted 11 August 2013 - 06:44 PM

I've never heard of it. If they definitely didn't tell you about it when you booked, you should bring it up. $540 extra is just stupid - they should be offering you a BETTER price than normal because of all the money you're spending.... Not charging you extra.

#16 BornToLove

Posted 11 August 2013 - 06:59 PM

Common in Melbourne. I have booked several group (10+ ppl) bookings over the last year. All have charged a surcharge of 10% on the final bill. Two also required a minimum spend for the booking.

This is also very common in North America. Group bookings often get a surcharge of 15-25%. I have seen as high as 35%. This is in lieu of a proper tip.

Edited by BornToLove, 11 August 2013 - 07:02 PM.


#17 Mumsyto2

Posted 11 August 2013 - 07:06 PM

Standard but I just look at it as an inbuilt tip. I usually tip 10% and its always 'the done thing' when with a group anyway unless something goes hideously astray so I just I would not have spent it anyway just the name is different - tip, service charge.

#18 niknok

Posted 11 August 2013 - 07:06 PM

View PostFunwith3, on 11 August 2013 - 06:44 PM, said:

I've never heard of it. If they definitely didn't tell you about it when you booked, you should bring it up. $540 extra is just stupid - they should be offering you a BETTER price than normal because of all the money you're spending.... Not charging you extra.

Yep

#19 agnodice

Posted 11 August 2013 - 07:17 PM

Do they just mean GST?

#20 c.sanders

Posted 11 August 2013 - 07:18 PM

that's ridiculously expensive. are they serving everyone lobsters? lol. :) i would try to negotiate or go elsewhere.

#21 Therese

Posted 11 August 2013 - 07:22 PM

When booking a group of ten or more people it does seem quite common. I don't think you are expected to tip then though. ( thankfully)

#22 Shellby

Posted 11 August 2013 - 07:31 PM

Where I live we don't have it, but once a year I have dinner out with a group in Sydney and found it was very common - normally we will search around until we find somewhere that doesn't have the charge.

I was told one reason for the charge was large groups tend to stay longer or take the table for the whole night, whereas a group of 2-4 would only stay long enough for a whole meal and leave whereas a group over 10 tend to stay past that all chatting and getting around to each other meaning they lose money on those tables not being free for new diners - so it kinda means sense when you look at it that way.

#23 seayork2002

Posted 11 August 2013 - 07:43 PM

I have heard about that for years but never understood it if you have, for example, 5 tables with 2 people on each how is that different to a table of 10?

#24 HubbaBubbaMumma

Posted 11 August 2013 - 07:51 PM

Sorry but it's a blatant rip off.

Your 'service charge' at a restaurant is what you pay for your meal - it's all costed to factor in wages, food costs, linen, power etc.

I'd personally finding a restaurant that doesn't charge it.



#25 meggs1

Posted 11 August 2013 - 08:07 PM

Ive seen it a lot in Sydney.  From the restaurants POV the reasons are:

Big groups take ages to get organised and order, as some people are always late and then there is a lot of dithering.  Then they stay late chatting.  So the restaurant may lose a second sitting.  

Often big groups don't actually tip, as there are usually some people who don't put in enough and what other people put in for a tip gets used up just paying the bill.  

Even if the whole restaurant is not booked out, other diners might not come in when its clear there is a big group booking, as they feel overwhelmed as a couple or small group, so they lose tables.  

It's a pain getting all the courses ready on time, and they might call in extra staff.  

But you aren't expected to tip on top.  






0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

 

Life with anxiety

At times, I feel pretty worthless. In those moments, all I want to do is curl up into a ball and hide in the dark. I can try to quiet my mind, but it won?t shut up.

IVF leaves woman pregnant with another couple's twins

An Italian woman has been told the twins she is three months pregnant with are not hers.

'My mother-in-law found out our baby's gender behind our backs'

My husband and I mutually decided that we didn?t want to know our baby's sex before the birth, but his mother couldn't handle that.

What you need for the 'fourth trimester'

In my opinion, the first three months after the birth are the most intense. Here's what got me through that time after welcoming my baby.

Weaning a toddler off a dummy: a 15-day plan

Weaning your child off the dummy can be a traumatic experience for both of you. Here are some tips to help you through.

Choosing to be a solo parent

Two women share their stories of longing for a baby so much that they each decided not to wait for a partner before becoming a mum.

Asphyxia link another piece of the SIDS puzzle

An Australian study has uncovered information which could lead to a better understanding of why babies die from Sudden Infant Death Syndrome.

Rescue dog Zoey and BFF Jasper star in adorable pics

Photographer, self-professed "crazy dog lady" and mum Grace Chon takes photos of rescue dog Zoey and her 10-month-old son Jasper together. The results are just too cute. See more on Instagram @thegracechon.

The ultimate travel stroller: the Mountain Buggy nano

We tried the Mountain Buggy nano and give it an enthusiastic thumbs up. As the ultimate travel stroller, it's practical, has great features, and looks fab, too.

Mum's heartbreak as son dies in road accident

Daly Thomas and her two young sons were walking home from church on Tuesday afternoon. Her youngest son never made it.

New Kate Spade baby bag designs

Don?t adjust your screen: this bright beauty is coming to you in full colour.

Easter gifts for babies, no chocolate in sight!

If this is your little one?s first Easter you might want to mark the occasion with something a little extra special. Here are 10 Easter gift ideas, which won't harm little teeth.

Download now: Essential Kids Activity Finder app

Got bored kids? Quickly find the best activities for kids wherever you are in Australia with the Essential Kids app.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Win the brand new phil&teds vibe

Check out the good looking new release of the Vibe 3 and the Verve 4-wheeler inline strollers. To celebrate their release, we have a Vibe with double kit to give away.

Baby sleep

From birth to one year and beyond, read about baby sleep, soothing techniques, routines, and sleep school experiences.

Easter gifts for babies, no chocolate in sight!

If this is your little one?s first Easter you might want to mark the occasion with something a little extra special. Here are 10 Easter gift ideas, which won't harm little teeth.

7 tips for a kid-free trip, not a guilt trip

Although I?m jumping out of my skin to take my child-free holiday, I?m dreading the goodbye. But I?m determined to make the most of it without tarnishing it with guilt or sadness about leaving the kids.

Itchibubs: clothes for babies and toddlers with eczema

Parents of children who suffer from eczema will know only too well the scratching that occurs around the clock. A new clothing range aims to help make everyone more comfortable.

Ear piercing: what age is best?

What is it that shapes our opinions on what?s an 'appropriate' age for our children to get their ears pierced? Parents share their views on how young is too young when it comes to piercing.

Caring for kids helps grandmothers stay mentally alert

Looking after grandchildren can help grandmothers ward off brain disease - but it's also possible to get too much of a good thing, researchers say.

Why I loved my third home water birth

After two water births at home, I was determined to give birth to my son the same way. I just hoped this birth would be quicker than my last two.

Revealed: 7 ways food marketers try to trick consumers

If you?re confused by food labels, you?re not alone. Next time you?re shopping for food, look out for these seven common labelling tricks.

'My mother-in-law found out our baby's gender behind our backs'

My husband and I mutually decided that we didn?t want to know our baby's sex before the birth, but his mother couldn't handle that.

 

Free Printable Activities

Keeping little hands busy

Free printable acitivity pages like colouring in, cutting, word finders, mazes, maths activities and puzzles.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.