Jump to content

Are the reviews for the OzHead hair straightener faked?


  • This topic is locked This topic is locked
62 replies to this topic

#1 Peridot

Posted 24 February 2013 - 02:51 PM

Does anyone know?The OzHead hair straightener on product review has 90 excellent feed backs, and 8 good feedbacks. The majority of which are done by people with only one review (being the hair straightener one) yet they all have lovely display pics..
Anyone else curious? Or am I imagining it?

#2 katpaws

Posted 24 February 2013 - 03:14 PM

I don't know about reviews for the hair product, but i do know of reviews being put up on that website by a particular company themselves or people acting in the best interests of that company creating profiles that have positive reviews of the product/service. The new profiles are usually set up by people who never post anything again and use their full names. You can often see the same review or exact same name on other product type review websites. I know of one person who put up a genuine review of a company that was bad (but accurate review) and it was removed as being inappropriate. On another review website there was a company cutting and pasting "testimonials" from their website as "reviews".

I understand that product review is not considered a reliable source for reviews.

If you think that there are problems with the reviews let the moderators know or put in a complaint to the ACCC. After seeing so many fake profiles and reviews done by one company (or someone acting on their behalf/interests) I do not place any value on these sort of review websites. One site i know of won't publish anything negative about one company as the company pulls them off asap, even if they are genuine. Otherwise , do a a search on the account (profile) name and/or text content, sometimes you come up with interesting results.

Edited by katpaws, 24 February 2013 - 03:16 PM.


#3 sāta kōrsa

Posted 24 February 2013 - 03:44 PM

I understand your suspicions, Peridot.  I had a look and thought the same thing.  Mostly one review wonders, all with nice photos and some of them the same photos.  Very sus.

I find the ones with fewer reviews done by people who review other products too far more believable.

#4 elizabethany

Posted 24 February 2013 - 04:09 PM

There is a thriving market for posting fake reviews.  I tend to lend double weight to bad ones, as they are generally not faked, but the good ones could be.

#5 ~Elphaba~

Posted 24 February 2013 - 04:56 PM

I have no idea, but at that price, get the instyler (you can get from Goodguys for $114 or the website for a bit less).  It's a curler and straightener in one.  Their reviews might be faked too, for all I know, but my niece, my daughter and I all have one.  I have super thick super frizzy hair which no straightener has worked on with less than an hour and halfs work, and this takes less than 10 mins to completely straighten it.  Another 5 if I want to add some smooth curls.

My niece prefers it to her GHD!

#6 Cherubs

Posted 24 February 2013 - 05:08 PM

I don't know if they are fake, but if you look at the negative on the first review on this page, it may explain why they have a lot of feed back.

http://www.productreview.com.au/p/ozhead-thinkpink/7.html

#7 Born Slippy

Posted 24 February 2013 - 06:39 PM

I don't know if the reviews are fake, but I own one and I am impressed with it (well, everything but the name which is simply terrible).

I also didn't get a request to leave feedback from the company.

Edited by Born Slippy, 24 February 2013 - 06:39 PM.


#8 OzHead

Posted 03 June 2013 - 04:57 PM

Hey Everyone,

I just wanted to drop by and say that all our reviews are from customers and we don't use any kind of farming or link providers.

The only thing that we do, is write to customers and ask if they can spare a few minutes to leave us a review. (We don't ask even for positive ones) - this is the key reason why you will find that many of the reviewers have only a single review or post.  (To everyone that took the time to leave us a review THANK YOU SOOOO MUCH)

We are actually quite a small company, there's only five of us, but we work exceptionally hard to try and make sure that every one of our customers is happy.

We have personally been on the smelly end of the customer service of some of our bigger competitors in the past and it was one of the reasons that we started OzHead in the first place.

In fact, I'd say that a great many of the reviews we do get, is when people get a problem during their warranty period and its a hassle free exercise. Our target, is to get a replacement out to customers in their 3 year warranty period within 24 hours. Luckily we don't get many back.  wink.gif

Last but not least, we keep an eye on other products being reviewed, and you can still spot the ones that are a bit suspect, by the fact that all of the glowing reviews are interspersed with really scathing reviews original.gif

If anyone has any questions or wants to call us directly just give us a buzz on 1800 594 323. We'd be happy to answer any of the "tough" questions.  cool.gif

You can even see us on facebook : http://www.facebook.com/OzHead.hair.straighteners

#9 snortle

Posted 03 June 2013 - 06:13 PM


OT but I always find it so creepy when ^^^ happens.
Its happened a few times while I've been on EB and it feels so uncomfortable knowing company reps are out there trawling for feedback and getting all creeper on people who want to ask a simple question.



#10 Filulah

Posted 03 June 2013 - 06:25 PM

Me too. Creepy. Doesn't make me feel better about any company that makes a profile on a mummy forum to defend itself. I'm fickle and more likely to not buy from the company on principle... (I'm not sure what principle it is, just a fickle, easily-irritated mummy principle.)

#11 darcswan

Posted 03 June 2013 - 06:40 PM

QUOTE (snortle @ 03/06/2013, 06:13 PM) <{POST_SNAPBACK}>
OT but I always find it so creepy when ^^^ happens.
Its happened a few times while I've been on EB and it feels so uncomfortable knowing company reps are out there trawling for feedback and getting all creeper on people who want to ask a simple question.


I think that's a bit unfair.  Most online companies set up google alerts or similar so they know when someone writes about their product.  I think its good customer service to address customer concerns directly.



But - I too have a healthy skepticism about these review sites.  Their customer is not us, the consumer.  We're just their product.  Instead, they make money from the companies we review, so ultimately any decisions they make will be biased towards keeping them happy.  I think the review sites are easily gamed so they really only form part of my decision making process.  So while negative reviews might make me look elsewhere, positive reviews won't sway my decision one way or another.

#12 OzHead

Posted 03 June 2013 - 07:54 PM

QUOTE (snortle @ 03/06/2013, 06:13 PM) <{POST_SNAPBACK}>
OT but I always find it so creepy when ^^^ happens.
Its happened a few times while I've been on EB and it feels so uncomfortable knowing company reps are out there trawling for feedback and getting all creeper on people who want to ask a simple question.

Hey Snortie

OMG I'm really so sorry if I creepered you out, but as we searched for our company name on Google today and this discussion topic appeared on page one, basically questioning the reviews, I thought it was only fair to get a chance that we got to make a mention in our defense of genuinely good reviews.

We're not a multi-national with an unlimited budget, but a mum and dad company working out of an Aussie garage on the Central Coast.

Also we'd done a competition for Essential Baby with a bunch of free givaways a couple of years ago so  its a site that's always been on our radar.

We're just asking for a fair go sad.gif

The Simple question, was are the reviews genuine. Yes they are. original.gif Truly.

#13 Mrs Z Feral

Posted 03 June 2013 - 08:03 PM

Well, I've never seen it but I agree, it's totally weird.... perhaps they just google for their company name and the EB thread came up  and they felt a need to explain themselves??? surely another mention of their product can't hurt right? wink.gif


Guess I was right biggrin.gif good ole google

Edited by mrsznasty, 03 June 2013 - 08:04 PM.


#14 Betty_D

Posted 03 June 2013 - 08:08 PM

I don't really see how it's creepy. If I owned a small business and saw a post which basically called into question my business's integrity - of course I'd want to have my say.



#15 BetteBoop

Posted 03 June 2013 - 08:13 PM

I don't trust negative reviews either. A friend told me rival businesses in her area had given her company negative reviews on urbanspoon.

Some reviews seem genuine. I trust individual reviews, not whether they're positive or negative. Like the first review under the Ozhead. She seems for real.

QUOTE (darcswan @ 03/06/2013, 06:40 PM) <{POST_SNAPBACK}>
I think that's a bit unfair.  Most online companies set up google alerts or similar so they know when someone writes about their product.  I think its good customer service to address customer concerns directly.


I agree with this.

What creeps me out if political party stooges on EB.

#16 terri_Mc

Posted 03 June 2013 - 08:56 PM

So just maybe this product is brilliant and people got nothing but positive things to say about it?

Don't work for them and have my GHD which I'm happy with.

#17 lizzzard

Posted 03 June 2013 - 09:11 PM

QUOTE (darcswan @ 03/06/2013, 06:40 PM) <{POST_SNAPBACK}>
I think that's a bit unfair.  Most online companies set up google alerts or similar so they know when someone writes about their product.  I think its good customer service to address customer concerns directly.


I agree. Give them a fair go original.gif

#18 OzHead

Posted 03 June 2013 - 09:55 PM

You know I'm a mum of 4 myself  I started OzHead, when one of may teen daughters wanted a "known" brand of pink hair straighteners back in 2008 for Xmas - and it was like well over $300. It was almost cheaper to start a company.

For me the customer service was "THE" key component. So many people we spoke to had products that "just" ran over the 12 month warranty and got jack all in the way of support or repair.

I'm going to get well and truly on my soap box now, because over the last few years we have had products from so many companies but got the complete runaround, much to my disgust, whenever anything went wrong. Either from overseas call centers or Friday afternoon attitudes. Customer service IMHO has gone to crap in so many places.

A silly example, but we used to get out internet services from "xxxtel" ... and it was SO bad - we used to wait for hours on the phone for the overseas call centres to either take our call, or even then stuff it up.. Then we ended up stumbling across a company called LoCall Australis - a little mob in QLD. We had a few teething issues, but any time I ever had a problem, I called support the same friendly caring guy answered the phone - the owner of the company, and problems were miraculously fixed in no time.

I've never thought of myself as being particularly demanding in any sense, but sometime I've just felt like banging my head against a brick wall with the way customer support has gone in our country with so many large brands not giving a stuff once they've had your money.  

I will always be polite until big companies ignore me or patronise me to the point that I lose my mind.

Subaru, Sunbeam, Telstra, Optus, Crazy Johns, Dell - you all did my head in original.gif

(L.G. - omg when my washing machine blew up, you guys were amazing)

I just don't ever want anyone engaging with my company and feeling like they got the rough end of the stick. I'd rather lose money many times over than someone being unhappy, because I take everything really personally. Bad reviews, doubly so, because someone in the world actually spent their time and energy to put pen to paper to complain.

Conversely, every time we get a great review, we take it as an excuse to celebrate around the office room. I know that 110 reviews over the last 4 or so years is nothing really dramatic compared to some of the major players, but this year we have finally gotten some press from the major press, IE  InStyle Magazine & Style Icons and we are having our first run at the Hair Expo in Sydney.

And, you know what? For my 2c, that's how it should be, regardless of whether you are a teeny company like ours, or a US conglomerate. You have to care about your customers.

If you are paying over $100 for a hair straightener then it'd damn well better last u 3 years or more, or u get a replacement, postage refunded and freebies.

Luv
Dalma


#19 OzHead

Posted 03 June 2013 - 10:06 PM

QUOTE (lizzzard @ 03/06/2013, 09:11 PM) <{POST_SNAPBACK}>
I agree. Give them a fair go original.gif

Thanks Lizzzard original.gif

#20 RockyV

Posted 03 June 2013 - 10:07 PM

I have one. I like it. Took it to my hairdresser to show her and she thought it was as good / better than the GHD since they had it made elsewhere (can't remember where the manufacturing country changed from/t).

I had great service and have no affiliation to the company. I have not left a review on any site about it and don't recall being asked to do so.

I think they are pretty impressive to be on here explaining their POV and defending their business. Too many people whinge about poor service but now the company addressing the issues is considered "creepy"? What's that about!?



#21 Mrs Z Feral

Posted 03 June 2013 - 10:11 PM

I suppose it's just a reminder that nothing you say online is a secret wink.gif It's been a great promotional opportunity for the business though because until this thread I had never heard of them, or it.

#22 weepingangel

Posted 03 June 2013 - 10:16 PM

With 4 females in our house using hair straighteners I'm tempted to give this one a go!

Impressed with the company coming on here and conversing with people- it's not creepy at all.




#23 Jenferal

Posted 03 June 2013 - 11:01 PM

I always check product review. I never even considered fake reviews. But the cynical part of me isn;t surprised they exist.

#24 EBeditor

Posted 03 June 2013 - 11:38 PM

We are quite happy to allow companies a 'right of reply' when their products and services are discussed on EB. We rank very highly on Google so it is not surprising that business owners find their EB mentions easily.

#25 Nora.

Posted 04 June 2013 - 07:31 AM

QUOTE
Me too. Creepy. Doesn't make me feel better about any company that makes a profile on a mummy forum to defend itself. I'm fickle and more likely to not buy from the company on principle... (I'm not sure what principle it is, just a fickle, easily-irritated mummy principle.)


I find this attitude really petty to be honest. It's not like the company owner came on here under false pretenses. She saw a discussion about the product & came along to reply.

Time and time again we hear frustrated customers who get nowhere with business, who seemingly don't have the time or the interest to answer questions, address concerns. And when they do, they're told they're "creepy" etc.

I think they are perfectly within their right to come along ans answer, I don't see the problem.

Not heard of the product myself. Is it a hair straightener? I'm looking for one that won't completely ruin my hair, but I suspect that's impossible sad.gif




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Win $1000 with Sea-Bands!

Three lucky fans can win a Sea-Band prize pack valued at over $1000 each, which includes two Sea-Bands plus a $1000 Eftpos gift card!

Misery loves Facebook

Facebook users are often criticised for only showing the positive, fun parts of their lives. But what about when it swings the other way, when someone uses it for the purposes of ranting about their children all the time, never posting anything positive?

Toddler's adorable impersonation of pregnant mum

Little Ellis has noticed his mum is walking differently lately, and his impersonation of her is hilarious.

'Forgotten baby syndrome' can happen to any one of us

When my third child was two months old, I strapped her into her car seat, then promptly forgot all about her. But she survived, unharmed, because it was winter, and I was lucky.

Join the Real Mums Test Drive Team

Five mums or mums-to-be will join the EB Test Drive Team and discover great items at an exclusive Big W event. (Sydney only.)

Ten things I've learned about motherhood

Never take a good night's sleep for granted. There is no logic like toddler logic. Standing on Lego hurts every time. These are the truths of parenthood.

Parenting past the toddler years: what's next?

Your baby has grown into a toddler, and now your toddler is fast approaching the preschooler stage. What can you expect as a parent?

Tips on what to pack in your hospital bag

Before giving birth I read countless lists, ended up overpacking just a little, and now know what I'll actually want to pack next time.

New app keeps tabs on your kids at childcare

Popular new technology lets parents know what their children are up to at childcare - but not everyone is a fan.

21 things I love about newborns

There?s an irresistible magic about newborns. Of course they're not all smiles and rainbows, but they are undeniably cute and remarkable in so, so many ways.

Kid-friendly hairdressers: who says haircuts can?t be fun?

I?ve found some salons who boast setups ideal for children ? you name it, they?ve thought of it. All are designed to make haircuts fun rather than stressful.

Labour pain relief may reduce risk of postnatal depression: study

Postnatal depression is a complex condition, but researchers say pain relief during labour may help some women.

Why we need better support for men after miscarriage

In a recent study, 85 per cent of men admitted feeling sadness after their partner miscarried, but almost half said they didn't share their feelings at all. What can be done to help them?

Mum in business: Kristy Chong

Kristy Chong is the managing director of Australian-made Modibodi underwear and a mum to Lucas, 6, Jason, 4, and Isaac, 6 months. She shares her advice for other mums thinking about starting their own businesses.

From toddler to preschooler: a developmental roadmap

So your toddler is growing up and will soon be entering the preschooler years. Here are a few ways to frame their development that will help you understand what?s going in those beautiful, funny, clever little heads of theirs.

Mum sacrifices an eye for her unborn baby

Motherhood is full of sacrifices, but this woman has made a life-altering one - and her baby hasn't even been born.

A grandparent by any other name

A growing number of grandparents are shunning tradition and going against conventional names - but a grandparent by any other name still gives the same awesome cuddles and kisses.

Photographer captures the beauty of adoption

The love of a family is usually tough to capture on camera. This is an exception.

When labour just doesn't happen

After three healthy kids, I can?t help feeling I?ve been a little ripped off. I missed out on something I had always wanted to experience, and now I?ll never get the chance.

Be careful what you say, your baby is listening

The importance of speaking to your baby even if they are not old enough to answer back has been highlighted by new research.

Share the little things that make you smile

We're giving away a Mountain Buggy nano, the ultimate travel stroller - and here are some of the great entries so far.

Win a Mountain Buggy nano

We?re giving away the new Mountain Buggy Nano - the lightweight travel buggy! So show us the little things that make you smile for your chance to win.

Download now: Essential Kids Activity Finder app

Got bored kids? Quickly find the best activities for kids wherever you are in Australia with the Essential Kids app.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Win a Mountain Buggy nano

We?re giving away the new Mountain Buggy Nano - the lightweight travel buggy! So show us the little things that make you smile for your chance to win.

Be careful what you say, your baby is listening

The importance of speaking to your baby even if they are not old enough to answer back has been highlighted by new research.

Win $1000 with Sea-Bands!

Three lucky fans can win a Sea-Band prize pack valued at over $1000 each, which includes two Sea-Bands plus a $1000 Eftpos gift card!

The beautiful moment a baby was born at the side of a road

It's not where she expected to give birth, but mum Corrine Cinatl is delighted that her daughter's roadside arrival was captured in a series of beautiful photos.

Doctor sings first Happy Birthday to newborns

His job is to deliver babies, but this US obstetrician also has a unique way of celebrating the miracle of life.

Join the Real Mums Test Drive Team

Five mums or mums-to-be will join the EB Test Drive Team and discover great items at an exclusive Big W event. (Sydney only.)

The Nappy Collective starts new drive

It's that time of year when the dedicated volunteers at The Nappy Collective do their bit to help out mums and children in need - and they need your help.

Baby shower cake wrecks

From misshapen cake babies to questionable text, from odd colour choices to internal organ recreation, these are the baby shower cakes that taste forgot.

Photographer captures the beauty of adoption

The love of a family is usually tough to capture on camera. This is an exception.

Pregnancy progression photo ideas

Want to record your pregnancy as your belly grows? Here are some creative, fun ideas for photo shoots along the way.

The myths and facts about "normal" breastfeeding

When it comes to successful breastfeeding, there is a wide variety to what is "normal", according to new research.

Tin can craft and DIY ideas

Got a few old formula, Milo or coffee cans around the house? Use these fantastic upcycling ideas to create items for around the house and yard.

Dads meet their newborn for the first time

Emotional photos of two fathers meeting their newborn son have resonated with viewers worldwide, attracting thousands of Facebook likes and shares.

Skin safety isn't just a summer worry

Lax about the slip slop slap with your kids as weather turns cooler? Here's a reminder as to why we have to remain vigilant for our children?s future health.

Personalised baby gifts

We've scoured the internet to find gorgeous personalised keepsakes and nursery decor to record baby name and dates. They make great gifts for christenings, name days and birthdays! (All prices in AU.)

Creative sleeping baby photoshoots

See how some parents and photographers have captured sleeping babies in unusual positions and using different props.

DIY kitchen and food hacks

DIY your way to a better kitchen and make cooking easier with our clever hacks. (Some content reproduced with permission from mashable.com.)

Winter warmers for babies and toddlers

Your baby or toddler will be nice and snug in these beautiful and fun winter pieces. Most are hand-made or knitted, and they're all designed to keep your little one toastie - and adorable!

 

Mind, body, beauty, life

Making time for me

We look at your wellbeing, covering health, relationships, beauty and fashion, mind and body.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.