Jump to content

How long for landlord to fix door lock?


  • Please log in to reply
31 replies to this topic

#1 KylieferalMin0gue

Posted 22 February 2013 - 04:29 PM

I have what I think is a slack landlord.  We have been here for 6 years, and the very few times I have had to call her for maintenance issues she has taking ages (sometimes months and after many phone calls) to rectify the problems)
Anyway 2 days ago the lock on the back screen door stopped working.  The little latch thing just seized up and refused to move to lock the door, so the door will not lock.  I informed the landlord straight away, and she said that she would get someone out when she could.  I mentioned that I thought that this was a security issue, hence needing it fixed asap.  (The back door is a glass sliding door, and would not be hard to force open)
How long do you think is reasonable to fix this problem?

#2 ~Supernova~

Posted 22 February 2013 - 04:34 PM

A screen door is not an emergency, so probably a week or two max. Stick a piece of dowel in the door in the meantime if you are concerned

#3 JRA

Posted 22 February 2013 - 04:45 PM

I am also confused why it is a security issue.  The glass door sound as though it is the real locking door. A screen door with a simple latch is not a security door (the way you describe it).





#4 Illiterati

Posted 22 February 2013 - 04:58 PM

Screen door? Within a week or two?


#5 ~Supernova~

Posted 22 February 2013 - 05:03 PM

QUOTE (SlowEmotionReplay @ 22/02/2013, 05:58 PM) <{POST_SNAPBACK}>
Screen door? Within a week or two?


I'm just going by how long it took to get ours fixed (and ours locked, it just seized up and was very difficult to open). For non emergency repairs, we have waited a maximum of two weeks.

#6 ~Jodama_Feral~

Posted 22 February 2013 - 05:13 PM

A couple of weeks. But they may not have to fix it as technically the screen still serves it purpose to screen the bugs, it just doesnt lock. And screen doors are not something you have to have on a rental.

#7 madmax1

Posted 22 February 2013 - 05:17 PM

For the same thing I waited for 3 days. I told them my insurance was invalid without a secure door (~which  it is) We also do not have keys to lock the glass doors only the screen doors so for us it was a security issue. The locksmith said the lock was so old he was amazed it had lasted so long as it was.

#8 #YKG

Posted 22 February 2013 - 05:19 PM

TBH I'd just google how to fix that myself & if it didn't work I'd organize something myself, it's not an urgent repair like a hot water system so something small like that I'd do myself.

#9 Feral*Spikey*

Posted 22 February 2013 - 05:47 PM

Locks on doors and windows are a security issue. If the glass door doesn't key locked, then it is an urgent repair and should be done within 24-48 hours.

I'd be phoning a locksmith so you know how much its going to cost. If your LL is that slack, I'd probably just do it (organise the locksmith) myself, and send them the bill.

Do you have a property manager, or are you directly letting from the LL?

#10 ~Supernova~

Posted 22 February 2013 - 05:53 PM

QUOTE (*Spikey* @ 22/02/2013, 06:47 PM) <{POST_SNAPBACK}>
Locks on doors and windows are a security issue. If the glass door doesn't key locked, then it is an urgent repair and should be done within 24-48 hours.

I'd be phoning a locksmith so you know how much its going to cost. If your LL is that slack, I'd probably just do it (organise the locksmith) myself, and send them the bill.

Do you have a property manager, or are you directly letting from the LL?


Her door locks, it's her security screen that doesn't. Considering it isn't a standard rental item, I don't see how it is urgent :/

#11 Mischief Managed

Posted 22 February 2013 - 05:57 PM

Hopefully it's done asap and your contents insurance isn't affected.

We had a back door without a lock on a property when we moved in (first house out of home); called the agent and they said they'd get someone to look in on it; we couldn't get contents insurance without it.

Came home from work the next day and our house had been robbed.  The only things that hadn't been taken were our bed our couch and the fish tank.

#12 Smoo

Posted 22 February 2013 - 06:00 PM

this is for nsw but other states should have similar

QUOTE
Urgent repairs
The law distinguishes between urgent (emergency) repairs and those which are not so urgent. Urgent repairs are:

a burst water service or a serious water service leak
a blocked or broken toilet
a serious roof leak
a gas leak
a dangerous electrical fault
flooding or serious flood damage
serious storm or fire damage
a failure or breakdown of the gas, electricity or water supply to the premises
a failure or breakdown of the hot water service
a failure or breakdown of the stove or oven
a failure or breakdown of a heater or air-conditioner
a fault or damage which makes the premises unsafe or insecure.
If urgent repairs are needed you should notify the landlord or agent right away. The landlord or agent must arrange for the repairs to be done as soon as possible. If you cannot reach them, check your tenancy agreement for the details of a nominated tradesperson to contact.

If urgent repairs are not done within a reasonable time you may be able to arrange for the work to be done and be reimbursed by the landlord (but only up to $1000). However, you must be able to show that:

the need for the urgent repair was not your fault
you contacted the landlord or agent about the problem or made a reasonable attempt to do so
you gave the landlord or agent a reasonable opportunity to get the repairs done
the repairs were carried out by a licensed tradesperson (if appropriate).
You must give the landlord written notice setting out the details of the repair and copies of all receipts. The landlord is required to pay you back within 14 days of receiving your notice. If they do not you can apply to the Consumer, Trader and Tenancy Tribunal for an order.

http://www.fairtrading.nsw.gov.au/Tenants_...pairs_done.html

I just wish they'd define a 'reasonable length of time'

#13 JRA

Posted 22 February 2013 - 06:46 PM

The OP didn't say it was a security screen, the way it was described as more like a fly wire door.



#14 Feral*Spikey*

Posted 22 February 2013 - 06:49 PM

QUOTE (Mareek @ 22/02/2013, 05:53 PM) <{POST_SNAPBACK}>
Her door locks, it's her security screen that doesn't. Considering it isn't a standard rental item, I don't see how it is urgent :/


Where did she say that exactly?

I see a comment about a screen door with a lock, and a second comment about a sliding door that wouldn't be hard to open. Its silent as to whether or not it has a lock.

Which is why I prefaced my statement with a 'if your glass door doesn't key locked'....

#15 Feral*Spikey*

Posted 22 February 2013 - 06:51 PM

QUOTE (JRA @ 22/02/2013, 06:46 PM) <{POST_SNAPBACK}>
The OP didn't say it was a security screen, the way it was described as more like a fly wire door.


She didn't say that either. But, it does have a lock. Or did. So it offers some form of security. A fly wire door (that isn't also a security one) doesn't usually come with a lock, does it? A latch yes, a lock, no...

#16 Feral*Spikey*

Posted 22 February 2013 - 06:52 PM

QUOTE (Mischief Managed @ 22/02/2013, 05:57 PM) <{POST_SNAPBACK}>
Hopefully it's done asap and your contents insurance isn't affected.

We had a back door without a lock on a property when we moved in (first house out of home); called the agent and they said they'd get someone to look in on it; we couldn't get contents insurance without it.

Came home from work the next day and our house had been robbed.  The only things that hadn't been taken were our bed our couch and the fish tank.


Oh dear, they certainly 'took care of it'. sad.gif

#17 JRA

Posted 22 February 2013 - 06:53 PM

QUOTE
The little latch thing just seized up and refused to move to lock the door, so the door will not lock


You're right spikey, I must admit I read from this bit that it wasn't a key type lockable door, but more of a latch type thing. But that was just my imagination from what was written

#18 Feral*Spikey*

Posted 22 February 2013 - 06:54 PM

I've had such a bad day, I'm not game to assume anything at this point. It might bite me. wink.gif

#19 JRA

Posted 22 February 2013 - 06:55 PM

That was my day yesterday, spikey

#20 Feral*Spikey*

Posted 22 February 2013 - 06:58 PM

I should also add, that you could very well be right - she mentioned a latch but that it locks. So that's why I took the each way bet. laugh.gif

#21 unicorn

Posted 22 February 2013 - 07:10 PM

QUOTE (JRA @ 22/02/2013, 07:46 PM) <{POST_SNAPBACK}>
The OP didn't say it was a security screen, the way it was described as more like a fly wire door.

My parents have those crim safe doors and they have a latch that you just flip from 1 o'clock to 11 o'clock. This latch also moves when you use the key to lock it from either inside the doors or outside. Once locked with the key though, the latch won't unlock without the key.
I have had standard security screens that work the same way and if they are the same as the OPs then yes OP I think it is a security issue and should be fixed within 24 hours.

Have you tried spraying some WD40 into the mechanism or seen if there is something jamming it?

Edited by Flibbertigibberty, 22 February 2013 - 07:10 PM.


#22 ~Supernova~

Posted 22 February 2013 - 07:11 PM

QUOTE (*Spikey* @ 22/02/2013, 07:49 PM) <{POST_SNAPBACK}>
Where did she say that exactly?

I see a comment about a screen door with a lock, and a second comment about a sliding door that wouldn't be hard to open. Its silent as to whether or not it has a lock.

Which is why I prefaced my statement with a 'if your glass door doesn't key locked'....


If you read the op, it specifically says "screen door". She is then concerned because her "still lockable" glass door would be easy to break into (as you can lift, slide, and pop many of them off).

ETA: We have a screen door which can either be "latched" (with plastic surrounding the latch) or dead locked.

Edited by Mareek, 22 February 2013 - 07:13 PM.


#23 kadoodle

Posted 22 February 2013 - 07:17 PM

Graphite will lubricate the lock.  Get a greylead pencil, crush up some of the lead and blow it into the lock.  If it's just a little stuck, it'll loosen.  If it's totally caput, call a locksmith and send them the bill, otherwise if your place gets turned over your insurance will be worthless.

#24 Ireckon

Posted 22 February 2013 - 07:20 PM

Our screen sliding door lock broke about 12 months into our tenancy. Honestly, I believe it broke from the way my kids close the door. I went to bunnings and got a replacement for about $80 and installed it myself, it was very easy. I let the Re know and gave them a copy of the new key. I did not expect it to be paid for, because it broke due to the constant slamming nature of my children closing the door ( we won't go into my frazzled nerves and repeated "close it gently"'s)

I realise that security is a LL responsibility. We are also Ll's ourselves. We have a great relationship with our tenants though, and if this happened to them, they would either a) replace it and we would reimburse them or b) they would own the repair as a result of their constant usage and wear the costs themselves.

I am in no way saying that you have broken the lock, you have clearly stated it seized up and it is old. 6 years of living in the same place does allow for user wear and tear. Just giving a different point of view of how it happened for us and how our tenants would handle the situation.

#25 Bob-the-skull

Posted 22 February 2013 - 07:41 PM

QUOTE (Ireckon @ 22/02/2013, 07:50 PM) <{POST_SNAPBACK}>
Our screen sliding door lock broke about 12 months into our tenancy. Honestly, I believe it broke from the way my kids close the door. I went to bunnings and got a replacement for about $80 and installed it myself, it was very easy. I let the Re know and gave them a copy of the new key. I did not expect it to be paid for, because it broke due to the constant slamming nature of my children closing the door ( we won't go into my frazzled nerves and repeated "close it gently"'s)

I realise that security is a LL responsibility. We are also Ll's ourselves. We have a great relationship with our tenants though, and if this happened to them, they would either a) replace it and we would reimburse them or b) they would own the repair as a result of their constant usage and wear the costs themselves.

I am in no way saying that you have broken the lock, you have clearly stated it seized up and it is old. 6 years of living in the same place does allow for user wear and tear. Just giving a different point of view of how it happened for us and how our tenants would handle the situation.


wear and tear on the property is not the tenants responsibility to fix regardless how long they have been there for. damage caused by neglect,abuse or accident is but not general wear and tear




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

 

11 things that will happen when you're breastfeeding

After having three children and various degrees of success feeding them all, there's one thing I can tell you: virtually nothing will go as planned.

Surgery for baby born with a tail

A baby born with a tail has had it removed after doctors feared the birth defect might cause long term damage to his lower body.

When 'skin to skin' becomes a family affair

An adorable photo of a little boy and his dad enjoying skin to skin contact with newborn twins is melting hearts everywhere.

35 hilariously weird 'top tips'

Who would have thunk it? We never knew there were so many uses for feminine hygiene products. 

Pregnancy skin woes: acne, dry skin, itchy skin

Here are some of the most common skin complaints in pregnancy and how to tackle them, face on.

Watch this fun dance class for babywearing dads

Is there anything sexier than a babywearing dad?

Parents, this is how to cut grapes to avoid choking

One mum has learnt a harrowing lesson about the best way to cut grapes to make it safe for toddlers and little kids to eat.

When your kids have totally different temperaments

Sometimes it has felt like whiplash parenting. She perches watchfully while I vacuum; he tries to climb on and go for a ride.

How do our stress levels influence our baby?

Since having my second baby a number of people have commented on how placid, content and settled he is and, similarly, many have commented on how this is a reflection of how I am with him.

Separation anxiety isn't just for kids

Despite its prevalence, most doctors tend to be reluctant to diagnose adult patients with separation anxiety.

A charm bracelet, a boy, and my beliefs questioned

I was staring at the face of my son, realising that my once steadfast decision to be open minded was quickly unravelling at the seams.

Why I'm so grateful for Hayden Panettiere's PND honesty

There are baby steps and giant leaps forward. But there are steps backwards, too. And, oh, how they can hurt your heart.

The heartbreaking story of little Moko

The mother of 3-year-old Moko Rangitoheriri said she should have picked up on the signs. {Warning: distressing content}

Kate Beckinsale and teen daughter recreate birth photo

Kate Beckinsale has recreated her daughter Lily's birth photo, 17 years after she was born.

The adult-size stroller you'll want to test drive

It's one of the biggest baby related purchases they will make, so it makes sense that parents-to-be get a chance to road test a stroller.

Pregnancy announcement shows the reality of IVF

It's a long way from baby booties or bump shots people have become accustomed to in social media pregnancy announcements.  

Soleil Moon Frye welcomes fourth baby

"Punky Brewster" is a mom again, for the fourth time. Soleil Moon Frye announced the birth of her baby boy, Story, on Instagram Wednesday.

Mum breastfeeds baby found abandoned on the street

A woman has been praised as a "beautiful mother" after breastfeeding a baby which had been abandoned at the side of a street. 

A birth with a difference: the 'natural caesarean'

We've shared stories of gentle caesareans before, but a new video shows a new option called a 'natural caesarean'.

Baby name inspiration by music genre

If you're all about the music, then you'll need a musical name for that baby. We've got all the lists for you by music genre.

Giving effective instructions to toddlers

One of the most common errors made by parents is in how they give instructions to their children.

 
Advertisement
 

Top 5 Articles

Advertisement
 
 
 

What's hot on EB

The babies who are one in 70 million

Bethani Webb was excited to find out she was pregnant, but the first time mum did not realise she was carrying four babies not one.

Cafe offers breastfeeding mums a free cup of tea

A Sydney cafe is offering breastfeeding mums free cups of tea in a bid to show support for the right of women to nurse their babies wherever they choose.

To snip or not to snip? When the decision is not clear cut

Jamie Oliver, who considered a vasectomy, is to be a father again. A fellow dad reflects on his own decision 11 years ago

Doctors stunned by rare twins born almost six weeks apart

To everyone's surprise, Kristen Miller "kept doing better each day", keeping her second baby safe.

Baby book ideas for modern parents

Before my son was born I was given a lovely baby book full of blank pages waiting to be filled with weights and heights and first words.

The adorable smile of a baby seeing his mum clearly for the first time

There is no doubt seeing their child smile for the first time is an unforgettable moment for parents everywhere.

Mum tells how toddler 'nearly hung himself' in cot mishap

When Alison Johnson put her 18-month-old Caleb down for a nap, she had no reason to believe her son was in any danger.

Babies are still switched at birth? Yes, it can happen

All my panic and tears aside, my biggest question looking back is about the kind of security measures used in the maternity ward.

Doctors slammed for taking selfie with newborn

Everyone who visits a mum in hospital in the days following childbirth wants to get a photo with the new baby.

ergoPouch Twosie Sleepsuit for winter breastfeeding

Finally, there's a way to keep warm while breastfeeding through winter.

Health check: How long does sex 'normally' last?

What to do with this information? My advice would be to try not to think about it during the throes of passion.

When breastfeeding sucks: fixing common problems

From niplash to tight boobs, biting to milk supply issues, Pinky McKay looks at common breastfeeding issues and how to solve them.

10 things I've learnt in my first six months with twins

Six months on we're all still alive, and the more we get to know each other the easier the days become.

Mum's loving kiss leaves baby fighting for life

Kirsty Carrington thought nothing of giving her newborn son a kiss, little did she know it would leave the baby fighting for life.

When doing chores is your new 'me time'

After children, 'me time' looks a little different.

Get going: 14 travel strollers for families on the move

A stroller can make or break travelling with a baby or toddler. Here are 15 great single travel stroller options.

10 ways toddlers are terrific

It always pays to remind yourself of how terrific toddlers can be - they're little like this for such a short time

 

Vintage Toys

The toys of your childhood

Take a trip down memory lane with these vinage and retro toys that you may have had in your childhood or your parent's childhood.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.