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#1 spottydog

Posted 18 February 2013 - 08:18 PM

Hi everyone,

Does anyone know much about Mothercare Australia going into Administration? I have just under $150 of vouchers i recieved less than 4weeks ago as baby gift for my newborn and went to redeem them yesterday and i was told i couldnt sad.gif

Anyone else in the same position? Anyone know if i can get my money back? Well not my money but the money value of the cards?

I have emailed the administrators, fingers crossed.

Just curious what others have done if you are in this situation.

Cheers.

spottydog.

#2 1975ladybug

Posted 18 February 2013 - 08:22 PM

Oh no, I love mothercare, Off to check the website.

#3 Therese

Posted 18 February 2013 - 08:28 PM

I really hope you can redeem them OP.

#4 ShopgirlX

Posted 18 February 2013 - 08:30 PM

Yep, went into administration last week I think. Someone, a bank I think, was saying to contact them if you had vouchers. Argh, come on brain, who was it? Westpac maybe, or NAB. I will see if I can track back to where I read that for you OP.

#5 elizabethany

Posted 18 February 2013 - 08:35 PM

Legally, you are an unsecured creditor, so you can get a partial refund after the secured creditors are paid out.  Most administrators put up a system where you can redeem them with a co-payment, eg you can use them for half or a quarter of the value.

You have done the right thing by contacting the administrators, they should let you know if they put something in place or if you have to wait until the company is sold or liquidated.

#6 Charli73

Posted 18 February 2013 - 08:36 PM

I heard about this last week, they also won't let you earn points on the loyalty cards either at mothercare or ELC/kids station.

I bought a toy that was faulty and they would only offer me exchange not a refund because of te company going into administration..

#7 ednaboo

Posted 19 February 2013 - 08:37 AM

Any chance that the person who gave them to you used a credit card to buy them?  If so they may be able to get a refund via their bank.

#8 chookpea

Posted 19 February 2013 - 08:48 AM

Oh no, didn't realise they went into administration.  Love their stores

#9 Zephie Chugger

Posted 19 February 2013 - 09:07 AM

Also anther Mothercare lovers sad to see it closing.

#10 elmo_mum

Posted 19 February 2013 - 09:10 AM

same thing happened with borders voucher

hate to say it, but they arent worth much now



#11 Maple Leaf

Posted 19 February 2013 - 09:21 AM

It's awful if they sold the vouchers knowing they were going into administration. sad.gif


#12 Peppery

Posted 19 February 2013 - 09:24 AM

Sorry to hear that OP.


I love kids central. I guess that means they will be closing those stores too.

#13 ShopgirlX

Posted 19 February 2013 - 09:45 AM

Hi OP I tried to track down what I had read but can't find it anywhere sad.gif

You've already contacted the administrators so I guess that's all you can logically do for now.

#14 CallMeFeral

Posted 19 February 2013 - 09:49 AM

Wow that was quick - they haven't been here that long?
I wonder what's going on with the baby market - Babies Galore shut down as well, I thought they were quite established, and thought especially with them gone that Mothercare would have plenty of business...

#15 FeralandStompy

Posted 19 February 2013 - 09:58 AM

Oh no! There's some really good quality  items that I have loved from mothercare. Especially their  onesies (amazing quality), food utensils and the straw drinking cups. What a shame to see them go.

I was going to use them for DD's first haircut too as friends have had really positive experiences from the instore  kids salon.

I can understand it happening as I suspect the price points they needed  and points of difference (knowledgable and helpful retail staff) just didn't work for them for them in such a challenging cutprice retail environment.

#16 Domestic Goddess

Posted 19 February 2013 - 10:06 AM

Mothercare is closing......That's a very sad thing to hear sad.gif They had good quality items. I especially love the early learning center tools and toys sad.gif

Accordng to the website it says to hold onto gift cards until further notice:

Gift Cards and Credit Notes
At this time Mothercare and Early Learning Centre gift cards and credit notes cannot be redeemed however please retain the card or credit note until further notice.
We are unable to sell gift cards at this time.

#17 ellebelle

Posted 19 February 2013 - 10:09 AM

The people who run Mothercare first bought Babies Galore and it was put into administration as well. Lots of suppliers burnt twice!

#18 amabanana

Posted 19 February 2013 - 10:15 AM

I love Mothercare.  Their clothes wash and wear sooo well.  It doesn't surprise me they are under administration though - the number of times I went in to buy something and couldn't spend my money because they were out of stock/size etc so I walked away are too numerous to count.

#19 Justaduck

Posted 19 February 2013 - 10:18 AM

That explains why the new store newer opened as Westfield Carindale. We could never afford anything from their stores in the first place

#20 elizabethany

Posted 19 February 2013 - 10:19 AM

QUOTE (Cokezero @ 19/02/2013, 10:38 AM) <{POST_SNAPBACK}>
Any attachments to the stores like Kids central if they share the same lease then yes they will close too.
However if they are not attached to any mothercare store then it's highly unlikely they will close..

Whilst they are all owned by the same company, they each trade under a different name.. hence only Mothercare has gone into administration.


Retailer Mothercare Australia, which also trades as Kids Central, Early Learning Centre and Baby on a Budget, has been placed in voluntary administration but continues to trade.

They are all going under.

http://www.consumer.vic.gov.au/news-and-ev...tion-news-alert

#21 Justaduck

Posted 19 February 2013 - 10:20 AM

QUOTE (CallMeProtart @ 19/02/2013, 09:49 AM) <{POST_SNAPBACK}>
Wow that was quick - they haven't been here that long?
I wonder what's going on with the baby market - Babies Galore shut down as well, I thought they were quite established, and thought especially with them gone that Mothercare would have plenty of business...


Internet sales I would say, and other stores like Pram Warehouse stocking quality goods for a fraction of the price?

#22 WhimsicalDragonfly

Posted 19 February 2013 - 10:26 AM

I bought a baby capsule there a couple of months ago and was going to book in for the free capsule booking. They told me that closer to my due date, about four weeks before, that I could book the fitting and said I could book a date about 2 weeks before my due date. Seemed like cutting it a bit fine to me, especially given our closest store is 40 mins (in smooth non-peak hour traffic) away from us and our hospital.
Anyway, it's too late now anyway, they are not honouring this offer anymore, so I've had to book installation through another company which will cost $70.  I shouldn't complain though I know others are worse off with the gift voucher situation, and also with furniture etc on order, that isn't being delivered and they are unable to get a refund. Glad we got our pram & capsule when we did and that I used my loyalty points, they are not redeeming those either.

Just about to go have a quick look in Mothercare now actually!

Edited by WhimsicalDragonfly, 19 February 2013 - 10:28 AM.


#23 Mrs Manager

Posted 19 February 2013 - 10:32 AM

I don't know where you are OP but Buy 4 Baby on Sydney's Northern Beaches (they are online as well) have said they will give Mothercare Voucher holders a % off anything up to the value of your voucher as a goodwill gesture.

#24 tres-chic

Posted 19 February 2013 - 10:35 AM

QUOTE (amabanana @ 19/02/2013, 11:15 AM) <{POST_SNAPBACK}>
I love Mothercare.  Their clothes wash and wear sooo well.  It doesn't surprise me they are under administration though - the number of times I went in to buy something and couldn't spend my money because they were out of stock/size etc so I walked away are too numerous to count.


Agree. I absolutely love their clothes, DD especially wears them almost exclusively, but online they never had her size in stock.

Mothercare was originally a UK brand/store. I might see if they're still up and running over there.


EFG

Edited by tres-chic, 19 February 2013 - 10:42 AM.


#25 epl0822

Posted 19 February 2013 - 10:38 AM

QUOTE (WhimsicalDragonfly @ 19/02/2013, 11:26 AM) <{POST_SNAPBACK}>
I bought a baby capsule there a couple of months ago and was going to book in for the free capsule booking. They told me that closer to my due date, about four weeks before, that I could book the fitting and said I could book a date about 2 weeks before my due date. Seemed like cutting it a bit fine to me, especially given our closest store is 40 mins (in smooth non-peak hour traffic) away from us and our hospital.
Anyway, it's too late now anyway, they are not honouring this offer anymore, so I've had to book installation through another company which will cost $70.  I shouldn't complain though I know others are worse off with the gift voucher situation, and also with furniture etc on order, that isn't being delivered and they are unable to get a refund. Glad we got our pram & capsule when we did and that I used my loyalty points, they are not redeeming those either.

Just about to go have a quick look in Mothercare now actually!

Save your money and fit the carseat yourself, WD - I was also going to pay for a fitting but DH looked at the instructions and did it himself. Turns out it's pretty simple. Or ask any parent you know to show you how.




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