Jump to content

Mothercare
Administration


  • Please log in to reply
61 replies to this topic

#1 spottydog

Posted 18 February 2013 - 08:18 PM

Hi everyone,

Does anyone know much about Mothercare Australia going into Administration? I have just under $150 of vouchers i recieved less than 4weeks ago as baby gift for my newborn and went to redeem them yesterday and i was told i couldnt sad.gif

Anyone else in the same position? Anyone know if i can get my money back? Well not my money but the money value of the cards?

I have emailed the administrators, fingers crossed.

Just curious what others have done if you are in this situation.

Cheers.

spottydog.

#2 1975ladybug

Posted 18 February 2013 - 08:22 PM

Oh no, I love mothercare, Off to check the website.

#3 Therese

Posted 18 February 2013 - 08:28 PM

I really hope you can redeem them OP.

#4 ShopgirlX

Posted 18 February 2013 - 08:30 PM

Yep, went into administration last week I think. Someone, a bank I think, was saying to contact them if you had vouchers. Argh, come on brain, who was it? Westpac maybe, or NAB. I will see if I can track back to where I read that for you OP.

#5 elizabethany

Posted 18 February 2013 - 08:35 PM

Legally, you are an unsecured creditor, so you can get a partial refund after the secured creditors are paid out.  Most administrators put up a system where you can redeem them with a co-payment, eg you can use them for half or a quarter of the value.

You have done the right thing by contacting the administrators, they should let you know if they put something in place or if you have to wait until the company is sold or liquidated.

#6 Charli73

Posted 18 February 2013 - 08:36 PM

I heard about this last week, they also won't let you earn points on the loyalty cards either at mothercare or ELC/kids station.

I bought a toy that was faulty and they would only offer me exchange not a refund because of te company going into administration..

#7 ednaboo

Posted 19 February 2013 - 08:37 AM

Any chance that the person who gave them to you used a credit card to buy them?  If so they may be able to get a refund via their bank.

#8 chookpea

Posted 19 February 2013 - 08:48 AM

Oh no, didn't realise they went into administration.  Love their stores

#9 Zephie Chugger

Posted 19 February 2013 - 09:07 AM

Also anther Mothercare lovers sad to see it closing.

#10 elmo_mum

Posted 19 February 2013 - 09:10 AM

same thing happened with borders voucher

hate to say it, but they arent worth much now



#11 Maple Leaf

Posted 19 February 2013 - 09:21 AM

It's awful if they sold the vouchers knowing they were going into administration. sad.gif


#12 Peppery

Posted 19 February 2013 - 09:24 AM

Sorry to hear that OP.


I love kids central. I guess that means they will be closing those stores too.

#13 ShopgirlX

Posted 19 February 2013 - 09:45 AM

Hi OP I tried to track down what I had read but can't find it anywhere sad.gif

You've already contacted the administrators so I guess that's all you can logically do for now.

#14 CallMeFeral

Posted 19 February 2013 - 09:49 AM

Wow that was quick - they haven't been here that long?
I wonder what's going on with the baby market - Babies Galore shut down as well, I thought they were quite established, and thought especially with them gone that Mothercare would have plenty of business...

#15 FeralandStompy

Posted 19 February 2013 - 09:58 AM

Oh no! There's some really good quality  items that I have loved from mothercare. Especially their  onesies (amazing quality), food utensils and the straw drinking cups. What a shame to see them go.

I was going to use them for DD's first haircut too as friends have had really positive experiences from the instore  kids salon.

I can understand it happening as I suspect the price points they needed  and points of difference (knowledgable and helpful retail staff) just didn't work for them for them in such a challenging cutprice retail environment.

#16 Domestic Goddess

Posted 19 February 2013 - 10:06 AM

Mothercare is closing......That's a very sad thing to hear sad.gif They had good quality items. I especially love the early learning center tools and toys sad.gif

Accordng to the website it says to hold onto gift cards until further notice:

Gift Cards and Credit Notes
At this time Mothercare and Early Learning Centre gift cards and credit notes cannot be redeemed however please retain the card or credit note until further notice.
We are unable to sell gift cards at this time.

#17 ellebelle

Posted 19 February 2013 - 10:09 AM

The people who run Mothercare first bought Babies Galore and it was put into administration as well. Lots of suppliers burnt twice!

#18 Lagom

Posted 19 February 2013 - 10:15 AM

I love Mothercare.  Their clothes wash and wear sooo well.  It doesn't surprise me they are under administration though - the number of times I went in to buy something and couldn't spend my money because they were out of stock/size etc so I walked away are too numerous to count.

#19 Justaduck

Posted 19 February 2013 - 10:18 AM

That explains why the new store newer opened as Westfield Carindale. We could never afford anything from their stores in the first place

#20 elizabethany

Posted 19 February 2013 - 10:19 AM

QUOTE (Cokezero @ 19/02/2013, 10:38 AM) <{POST_SNAPBACK}>
Any attachments to the stores like Kids central if they share the same lease then yes they will close too.
However if they are not attached to any mothercare store then it's highly unlikely they will close..

Whilst they are all owned by the same company, they each trade under a different name.. hence only Mothercare has gone into administration.


Retailer Mothercare Australia, which also trades as Kids Central, Early Learning Centre and Baby on a Budget, has been placed in voluntary administration but continues to trade.

They are all going under.

http://www.consumer.vic.gov.au/news-and-ev...tion-news-alert

#21 Justaduck

Posted 19 February 2013 - 10:20 AM

QUOTE (CallMeProtart @ 19/02/2013, 09:49 AM) <{POST_SNAPBACK}>
Wow that was quick - they haven't been here that long?
I wonder what's going on with the baby market - Babies Galore shut down as well, I thought they were quite established, and thought especially with them gone that Mothercare would have plenty of business...


Internet sales I would say, and other stores like Pram Warehouse stocking quality goods for a fraction of the price?

#22 WhimsicalDragonfly

Posted 19 February 2013 - 10:26 AM

I bought a baby capsule there a couple of months ago and was going to book in for the free capsule booking. They told me that closer to my due date, about four weeks before, that I could book the fitting and said I could book a date about 2 weeks before my due date. Seemed like cutting it a bit fine to me, especially given our closest store is 40 mins (in smooth non-peak hour traffic) away from us and our hospital.
Anyway, it's too late now anyway, they are not honouring this offer anymore, so I've had to book installation through another company which will cost $70.  I shouldn't complain though I know others are worse off with the gift voucher situation, and also with furniture etc on order, that isn't being delivered and they are unable to get a refund. Glad we got our pram & capsule when we did and that I used my loyalty points, they are not redeeming those either.

Just about to go have a quick look in Mothercare now actually!

Edited by WhimsicalDragonfly, 19 February 2013 - 10:28 AM.


#23 The Falcon

Posted 19 February 2013 - 10:32 AM

I don't know where you are OP but Buy 4 Baby on Sydney's Northern Beaches (they are online as well) have said they will give Mothercare Voucher holders a % off anything up to the value of your voucher as a goodwill gesture.

#24 tres-chic

Posted 19 February 2013 - 10:35 AM

QUOTE (amabanana @ 19/02/2013, 11:15 AM) <{POST_SNAPBACK}>
I love Mothercare.  Their clothes wash and wear sooo well.  It doesn't surprise me they are under administration though - the number of times I went in to buy something and couldn't spend my money because they were out of stock/size etc so I walked away are too numerous to count.


Agree. I absolutely love their clothes, DD especially wears them almost exclusively, but online they never had her size in stock.

Mothercare was originally a UK brand/store. I might see if they're still up and running over there.


EFG

Edited by tres-chic, 19 February 2013 - 10:42 AM.


#25 epl0822

Posted 19 February 2013 - 10:38 AM

QUOTE (WhimsicalDragonfly @ 19/02/2013, 11:26 AM) <{POST_SNAPBACK}>
I bought a baby capsule there a couple of months ago and was going to book in for the free capsule booking. They told me that closer to my due date, about four weeks before, that I could book the fitting and said I could book a date about 2 weeks before my due date. Seemed like cutting it a bit fine to me, especially given our closest store is 40 mins (in smooth non-peak hour traffic) away from us and our hospital.
Anyway, it's too late now anyway, they are not honouring this offer anymore, so I've had to book installation through another company which will cost $70.  I shouldn't complain though I know others are worse off with the gift voucher situation, and also with furniture etc on order, that isn't being delivered and they are unable to get a refund. Glad we got our pram & capsule when we did and that I used my loyalty points, they are not redeeming those either.

Just about to go have a quick look in Mothercare now actually!

Save your money and fit the carseat yourself, WD - I was also going to pay for a fitting but DH looked at the instructions and did it himself. Turns out it's pretty simple. Or ask any parent you know to show you how.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Five ways my second pregnancy is second best

As I roll into the second half of "Pregnancy: The Sequel", here is breakdown of the differences I have found thus far.

Domestic politics

Why I felt guilty about having a cleaner

Coming home to a clean house was a pleasure – and yet, I felt uneasy.

'Ugly' hearing aid ad leaves parents fuming

When Alecia Donoghue found out her baby would need hearing aids she worried about him becoming the target for schoolyard bullies.

Have you seen these missing children?

The Australian Federal Police has released the following information to locate some of Australia's missing children through the Family Law Court.

Margarita time

Keira Knightley welcomes first child

British actress Keira Knightley has become a first-time mother.

IVF patients in the dark over which clinics are least successful

Couples with fertility problems have little way of knowing which IVF clinics are the best performers despite significant differences between clinic success rates.

Couple forced to defend their decision to become parents

They met, fell in love and got married. Then, just like couples everywhere, Simon and Vicky Moore decided it was time to have a baby.

The one parenting tip that made all the difference

Amongst the useless, ill-informed advice we're given as new parents, many of us also receive nuggets of wisdom that make our lives just that little bit easier.

Five lies you tell yourself when you're pregnant

You can see it all now: glowing mumma with her gorgeous babe ... you know exactly what you're going to be like. Or perhaps you know exactly what you're not going to be like.

Family expecting fourth set of twins

A couple is expecting their fourth set of twins in five years.

The day my daughter almost drowned

We had six adults standing there, so I felt like I could relax a bit. After all, what could go wrong with so much supervision?

Sydney siege survivor names baby after victim Katrina Dawson

A Sydney barrister who survived the Lindt cafe siege has named her newborn daughter after her best friend who died in the tragedy.

The universal working mother experience

These days mothers need more than just traditional career advice.

Obama feels full force of toddler tantrum

Shopping centres, restaurants, the White House ... the list of places toddlers like to throw tantrums is endless.

Banishing bloat

How to avoid a bloated tummy

Here are some foods to eat in order to escape feeling ghastly and gassy.

The great new picture book for anxious kids

My son is a worrier by nature. I learnt long ago that it was completely pointless to say to him "Don't worry about it!".

Budget stripped more than $15b from families

The combined impact of the two budgets for low and middle income people was "devastating", new analysis by the Australian Council of Social Service shows.

Pregnant women urged to get flu shots

As the winter chill starts to arrive, NSW Health is urging pregnant women to get their flu shots.

65-year-old gives birth to quadruplets

A 65-year-old German woman, who already has 13 children, has given birth to quadruplets.

What you need to know about pregnancy and health insurance

It's not just waiting periods that couples need to consider - there are other factors to consider when thinking about health insurance.

Yummy mummy

Nicole Trunfio breastfeeds baby on Elle magazine cover

Australian model Nicole Trunfio has taken the concept of multitasking to a fashionable new level for Elle Australia.

Warnings after baby girl died while sleeping in bouncer

Parents have been warned about the dangers of letting babies sleep in bouncers and swings following the death of a three-month-old girl.

Coping with fatigue as a parent

Sleep deprivation is a real hazard of caring for a baby. But there are ways to manage the challenges of fatigue better.

A very 21st century issue: parents, parks and smart phones

It's not all the parents, and it's not all the time, but there is often at least one doing it. And sometimes, that 'one' is me.

Appliances

Faulty washing machines linked to house fires

More than 80,000 faulty Samsung washing machines pose a fire threat in homes throughout Australia despite a nationwide recall of the machines.

7 things you might not know about postnatal depression

Despite its widespread nature, there is still a great amount of mystery surrounding PND - and it's important to try unravelling as much of that as we can.

Seven questions you should be asking about your health cover

If the last time you assessed your health cover was five years ago, there?s a chance it may no longer suit your needs. To ensure it?s still right for your family, click here for seven questions to ask.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

How to use gas effectively in labour

Many women in labour don't use gas effectively and suffer more side effects than benefits. Here's how to get the most out of this pain relief option.

'He has gastro but that's okay, right?': sick kid etiquette

We cannot place all children who are sick in a bubble till they recover, but we can give other parents a choice about exposing their kids to them.

Welcome to Winter

Now that the colder months are here, Essential Baby as all the information you need for staying healthy and happy during the chilly season.

Ada Nicodemou: 'I can never be completely happy again'

Home and Away actress Ada Nicodemou has opened up about the loss of her stillborn baby.

10 things to consider when you're thinking about trying for a baby

Before you start tracking your menstrual cycle and reading up on the best positions to get pregnant, there are a few other things you may want to consider.

How special surgery and IVF can create a post-vasectomy baby

Cricket legend Glenn McGrath and his second wife Sara are expecting their first child together, thanks to IVF and a delicate surgical sperm retrieval process that helped the couple to conceive.

Belle Gibson's mother 'disgusted and embarrassed'

The mother of disgraced wellness blogger Belle Gibson has accused her daughter of lying about her childhood in an attempt to garner public sympathy.

Doctor's mobile phone 'left inside c-section mum'

A new mum claims a doctor left his mobile phone inside her after delivering her baby via caesarean section.

I'm a mum and I'm following my dreams

I want my kids to know that no matter what happens in life, you can still be who it is that you've always wanted to be.

Those first daycare days

I had this innate 'mum' moment the other day.

'If one person had listened, my life would have been so different'

Katherine's father will die in prison for the horrifying sexual abuse of his daughter. Yet she is the one with the true life sentence.

This new plan undermines breastfeeding and baby health at everyone's expense

Mothers, babies, the health system and the wider society are going to pay the price of this new budget.

Couple to celebrate terminally ill baby's birthday in unique way

Baby Jai Bishop has lived at Starship Hospital for the past seven months, with his parents flying back and forth from Hokitika, 1100km away, to be by his side.

Life On Mars

It's men who need 'retraining', not women

We are all responsible for our own behaviour. Telling victims to harden up is wrong.

Baby Gammy's dad tries to claim charity money

The biological father of baby Gammy has reportedly tried to access charity money raised for the little boy's medical costs.

Where are the childcare places?

It?s all very well to encourage women to work if they choose to, but how can the measures lead to increased workforce participation when women are once again left holding the baby?

The pain of not having babies and not knowing why

After seven years of wishing, hoping, crying, punching pillows and shouting "why me?!", the end result is more than I ever thought possible.

Getting your family finances in order

Whether you're after a new car for a growing family, a bigger house, or are just fixing up your finances, here are the basics on borrowing.

Mum shares graphic selfie to warn against tanning

A mum has shared a graphic photo of her skin cancer treatment as a warning to others.

Does parenthood make us happier?

We can certainly gain higher levels of happiness when we become parents, but the trick is to not get overwhelmed by the pressures of raising our kids.

No, having a dog is not like having a human child

It's obvious these people dote on their pets, but they're barking up the wrong tree.

 

Top baby names

Baby Names

The numbers are in and we can now bring you the 2014 top baby name list for Australia.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.