Jump to content

Help me with computer (virus)
Why do people do this? :(


21 replies to this topic

#1 Froger

Posted 17 February 2013 - 08:09 AM

I'm so upset, lost a major assignmeht 5000 words, plus all kids photos etc.

I have no idea how to fix the bloody thing as can't get into computer and I need it for monday. If anyone can give me a clue about what to do.

I have tried googling the "symptoms" but nthing comes up. Anyway I openwd a tab in a new page and instead of the expected page a faake federal police page came up saying I had violated copyright and listing fake legislation about how iwould be didned 6 weeks wages. I close the page after about 5 seconds after it had opened. And then ny screen went blue thwn white. And now same tjing haapens when I hard restart. I can log in okay but screen then goes blue then white.

I have microsoft secority essentials installed but cant get to it to run it.

I suppose I will have to pay money I don't have to fix it . *crying*

Why do people think this is funny!?

Now I have to use my bloody phone for uni in the meantime. I reaaly hope I can recover my assignment or I will be devastated. Gah!





#2 jupiter71

Posted 17 February 2013 - 08:16 AM

can you restart in safe mode and restore to an earlier point in time? IF you can't do that, you may have to reinstall windows. We recently had 2 computers go, 1 desktop, 1 laptop. The desktop was from Acer and had a faulty hard drive and was covered under warranty, the latop we had to reinstall windows, then it was okay. Lost everything from the latop, but the desktop they managed to get the data for us.

#3 Lyra

Posted 17 February 2013 - 08:18 AM

Disconnect the machine from the internet and  your network ASAP because it could be used to infect other machines on your network

You are going to have to boot off a CD

https://support.kaspersky.com/viruses/rescuedisk

download that and follow the instructions. That *might* get your machine back.

That was from my IT husband who also says don't go using that machine that for internet banking etc even after you have run that. Once a machine has been infected all bets are off

HTH

also, where do you live? If you are close to us my husband could take a look

#4 Froger

Posted 17 February 2013 - 08:19 AM

How do I open in safe mode? The option doesnt seem to be coming up.

#5 spersephone

Posted 17 February 2013 - 08:19 AM

http://www.2-viruses.com/remove-australian...al-police-virus

Sounds like this one? Use the info to at least transfer your files somewhere safe before you tackle it.

#6 waiting...

Posted 17 February 2013 - 08:21 AM

Is it the fake AFP website? There was a story on the news a few weeks ago.
Just found this website if it helps.
http://www.im-infected.com/ransomware/afp-...ice-trojan.html

#7 Froger

Posted 17 February 2013 - 08:21 AM

Im in south brisbane.

I have no cds to reboot because everything was downloaded from ms wbsite then I just put in the supplied key.

#8 Lyra

Posted 17 February 2013 - 08:24 AM

QUOTE (SarahM72 @ 17/02/2013, 09:21 AM) <{POST_SNAPBACK}>
Im in south brisbane.

I have no cds to reboot because everything was downloaded from ms wbsite then I just put in the supplied key.



bugger. We aren't in Sth Brisbane. Go back to that website I linked to before and download the rescue disk

#9 BetteBoop

Posted 17 February 2013 - 08:24 AM

Lyra, you're a sweetie. So is your DH.

Sarah, I hope you can recover your files. I would talk to uni and explain the situation. I'm sure you'll get an extension if you need to do more work.

Have you ever backed up to an external hard drive?

#10 spersephone

Posted 17 February 2013 - 08:25 AM

http://forums.whirlpool.net.au/archive/2025966

More information, you're not alone. And it is fixable.

#11 Froger

Posted 17 February 2013 - 08:27 AM

Yeah waiting, that is the one.

Okay I''ll have to ring around and see if I can someone to download and make recovery disc.
covery disc.

Yeah waiting, that is the one.

Okay I''ll have to ring around and see if I can someone to download and make recovery disc.
covery disc.

#12 waiting...

Posted 17 February 2013 - 08:29 AM

Good luck. Hate the people that do these things!!!

#13 Froger

Posted 17 February 2013 - 08:30 AM

QUOTE (Beetlebop @ 17/02/2013, 08:24 AM) <{POST_SNAPBACK}>
Have you ever backed up to an external hard drive?

I usually do and I have NO idea what happened to my brain with this one. Im kicking myself.

#14 belinda1976

Posted 17 February 2013 - 08:30 AM

I had a similar virus last year where I thought all my photos and files had been wiped.  I was beside myself.  I can't remember the virus name.  Something to do with a fake Windows message I think.

Anyway this is what I suggest you do:

Download the free version of Malwarebytes at www.malwarebytes.org and run a full scan.  That will pick up a Trojan virus is you have one.  The scan will take a while.  Once done if it's found anything I think you select the show results then hit the fix/repair button (can't remember what they call it).

As jupiter71 said you may also be able to reset your computer to an earlier point in time.  It's called a System Restore.

I also went and bought an external hard drive to keep all my files on from then on.  Notining is kept on the computer now.

Edited by belinda1976, 17 February 2013 - 08:33 AM.


#15 *Rowena*

Posted 17 February 2013 - 08:42 AM

The virus you have is called the Ukash virus.

I removed it from one of my colleague's computers at work on Friday following these exact instructions:

http://malwaretips.com/blogs/remove-ukash-virus/

It does require you to have access to another virus-free computer on which to download and copy the free tools to remove it, but as long as you have that the instructions are very straightforward.

Hope this helps!

Rowena

#16 TheWanderer

Posted 17 February 2013 - 08:46 AM

If the information on your computer is that important and the virus infection has really entrenched itself then I really recomend against all the DIY solutions already suggested.  Unless you know what you are doing you run the risk of causing more harm like destroying data the very data you are trying to get back. I would be switching it off and taking it to a professional.

If I was dealing with this situation, I would be taking the hard disk out and attaching it to clean computer and extracting the good data out manually (carefully to avoid infecting the other computer) before attempting and virus removal.  This would give you the best chance of seeing your photos and document ever again.  


#17 Froger

Posted 17 February 2013 - 08:47 AM

Thanks everyone from your instructions ive managed to do a system restore to an earlier date and am running a virus checker now. Fingers crossed it works!

#18 Froger

Posted 17 February 2013 - 09:14 AM

It's fixed! I love you all! Thanks so much everyone.

Did the system restore to earlier date then ran virus scan then deleted the trojan files.

Now backing up assignment. Phew!

#19 HRH Countrymel

Posted 17 February 2013 - 09:19 AM

Yay!

See this, and the other week when PBQ learned how to unblock her toilet.... EB community is great!

#20 BetteBoop

Posted 17 February 2013 - 09:20 AM

Yay!!!!

#21 Froger

Posted 17 February 2013 - 09:26 AM

And also thank you to lyra for your offer.

So happy now!

#22 Lyra

Posted 17 February 2013 - 11:54 AM

QUOTE (SarahM72 @ 17/02/2013, 10:26 AM) <{POST_SNAPBACK}>
And also thank you to lyra for your offer.

So happy now!



It's no problem! My husband absolutely loves fixing things.

I am glad that you have it all sorted now and that you can get your stuff back



Reply to this topic



  


1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Wondersuit heaven: Bonds & Disney launch exclusive collection

Bonds and Disney fans with babies to buy for will be celebrating this news. Bonds and Disney have just released collaboration Wondersuits.

Town welcomes first baby in 28 years

Since the 1980s, the Italian town of Ostana had not seen the birth of a single baby.

Great-great-grandma delivers great grandchild in her own home

''I've delivered calves, lambs, dogs and cats, but nothing like this.'' This 'Super Gran' calmly peeled the amniotic sac over her great-grandson's head before discovering the umbilical cord was wrapped around his neck ... twice.

How to start teaching your kids road safety

It's something that can be taught as early as possible and reinforced as they get older and more mobile - even from toddlerhood.

Just announced: Bugaboo Cameleon³ Classic+ Collection update

Meet the brand new understated chic model from Bugaboo.

The emotional moment a mum hears her late son's heartbeat

It's been two and a half years since Heather Clark's seven-month-old son Lukas passed away.

Nine reasons why you have 'brain fog'

One minute your productivity is skyrocketing and the next you're sitting there trying to focus – just like that you draw blank, your brain, mush.

I had a caesarean and it was beautiful

Guess what? Despite not pushing him out, I cried, and my heart skipped, and I felt the rush of love and pride when I saw him for the first time.

Microcephaly still a mysterious condition around the world

For parents, having a child with microcephaly can mean a life of uncertainty.

7 baby firsts you won't see on milestone charts

Here are a few 'other' baby firsts you may not have been expecting, but you'll want to be ready for.

Why it's important to vaccinate on time

My son was born on the 1 July 2014. It's a fabulous birthday, don't you think? Not only does the first of July ring in a new financial year, but it also means we've hit the year's half way mark.

Naturopath treatment allegedly left baby "days from death"

A naturopath whose treatment of a baby boy allegedly led to the infant being severely ill has pleaded not guilty to charges against her. 

Andy Murray's emotional speech to pregnant wife after Australian Open

A teary-eyed Andy Murray promised pregnant wife Kim he'd be on the next plane home after his turbulent two weeks at the Australian Open came to an end.

This toddler and his duck BFF will melt your heart

A small boy in the US has struck up a quacking good friendship with an unlikely companion ... his pet duck. 

Great news for coffee drinkers - caffeine is good for your heart

Researchers have found that, contrary to prior belief, caffeine does not cause health-threatening heart palpitations.

I always wanted children - but I've found other ways to be maternal

I've always been one of the most maternal women I know.

When only one parent wants to know the gender

For some couples you either both want to know the gender of your unborn baby, or you don't. For others, it's not that simple.

'No jab no play' could hurt disadvantaged children, experts fear

Tough new "no jab no play" laws could hurt children who have not been immunised due to family dysfunction, poverty, or poor access to medical support, experts warn.

Zika virus: Airlines offer refunds to pregnant women

Airlines and cruise companies across the world are offering refunds or travel credits to pregnant women who are scheduled to visit countries struck by the devastating Zika virus.

#meditateonthis: Mums fight back against PND ignorance

Not all women will require medication, but many will. And there isn't and shouldn't be any shame in that.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Penny Wong

'The most hurtful argument in the marriage equality debate'

Labor frontbencher Penny Wong is used to to hearing arguments against same-sex marriage. But for Australia's most prominent gay politician, one hurts more than others.

Does exercise have to be fun to work?

Some things in life are inherently served with a big scoop of fun: balloons, bubbles, cupcakes to name but a few, but exercise?

Hair dye gives woman second-degree burns

She wanted a fresh colour for 2016, but instead she got chemical burns.

Kelly Slater saves mum and toddler from 'freak wave'

A Perth family has thanked US surfing "legend" Kelly Slater after the star saved a mother and a young toddler from "a freak wave" in Hawaii.

Apple recalls millions of power adapters

Tech giant instigates massive international recall of power point adapters due to risk of electric shock.

Toddler's adorable alphabet goes viral

It's impossible not to share this little boy's excitement  about the alphabet.

Tot's nighttime waking saves family's life

Like all tired parents, Monique and Kyle Ruppel were looking forward to the day their 15-month-old daughter Celia would start sleeping through the night. 

Australian mum gives birth to quintuplets

An Australian mum who has shared the ups and downs of carrying quintuplets has welcomed her five babies into the world.

Dad of four girls faints at gender reveal for fifth baby

It was all too much excitement for this dad.

The simple way you can help your baby's language development

The way parents respond to their child's babbling can shape how their infants communicate.

Zika virus is 'spreading explosively': WHO

The World Health Organization announced that it will convene an emergency meeting about Zika.

National database recommended for child protection cases

Baby Ebony was repeatedly failed by the agencies tasked with her protection before her horrific death at the hands of her father, South Australia's deputy coroner says.

Hospitals put babies at risk by ignoring policy on elective caesareans

Thirty-eight weeks or 39? Non-medical factors are pushing women to have elective caesareans earlier than official guidelines - and hospitals are playing along.

Police help deliver baby on busy roadside

Two police officers delivered more than a traffic fine by the side of a busy Melbourne road yesterday.

1D's Louis Tomlinson shares first photo of baby

One Direction's Louis Tomlinson has posted the first picture of his baby boy, Freddie, on social media.

 

FREE TICKET

Free first aid demonstrations daily

Get your free ticket to the Essential Baby & Toddler Show and save $20 - register online now!

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.