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Help me with computer (virus)
Why do people do this? :(


21 replies to this topic

#1 Froger

Posted 17 February 2013 - 08:09 AM

I'm so upset, lost a major assignmeht 5000 words, plus all kids photos etc.

I have no idea how to fix the bloody thing as can't get into computer and I need it for monday. If anyone can give me a clue about what to do.

I have tried googling the "symptoms" but nthing comes up. Anyway I openwd a tab in a new page and instead of the expected page a faake federal police page came up saying I had violated copyright and listing fake legislation about how iwould be didned 6 weeks wages. I close the page after about 5 seconds after it had opened. And then ny screen went blue thwn white. And now same tjing haapens when I hard restart. I can log in okay but screen then goes blue then white.

I have microsoft secority essentials installed but cant get to it to run it.

I suppose I will have to pay money I don't have to fix it . *crying*

Why do people think this is funny!?

Now I have to use my bloody phone for uni in the meantime. I reaaly hope I can recover my assignment or I will be devastated. Gah!





#2 jupiter71

Posted 17 February 2013 - 08:16 AM

can you restart in safe mode and restore to an earlier point in time? IF you can't do that, you may have to reinstall windows. We recently had 2 computers go, 1 desktop, 1 laptop. The desktop was from Acer and had a faulty hard drive and was covered under warranty, the latop we had to reinstall windows, then it was okay. Lost everything from the latop, but the desktop they managed to get the data for us.

#3 Lyra

Posted 17 February 2013 - 08:18 AM

Disconnect the machine from the internet and  your network ASAP because it could be used to infect other machines on your network

You are going to have to boot off a CD

https://support.kaspersky.com/viruses/rescuedisk

download that and follow the instructions. That *might* get your machine back.

That was from my IT husband who also says don't go using that machine that for internet banking etc even after you have run that. Once a machine has been infected all bets are off

HTH

also, where do you live? If you are close to us my husband could take a look

#4 Froger

Posted 17 February 2013 - 08:19 AM

How do I open in safe mode? The option doesnt seem to be coming up.

#5 spersephone

Posted 17 February 2013 - 08:19 AM

http://www.2-viruses.com/remove-australian...al-police-virus

Sounds like this one? Use the info to at least transfer your files somewhere safe before you tackle it.

#6 waiting...

Posted 17 February 2013 - 08:21 AM

Is it the fake AFP website? There was a story on the news a few weeks ago.
Just found this website if it helps.
http://www.im-infected.com/ransomware/afp-...ice-trojan.html

#7 Froger

Posted 17 February 2013 - 08:21 AM

Im in south brisbane.

I have no cds to reboot because everything was downloaded from ms wbsite then I just put in the supplied key.

#8 Lyra

Posted 17 February 2013 - 08:24 AM

QUOTE (SarahM72 @ 17/02/2013, 09:21 AM) <{POST_SNAPBACK}>
Im in south brisbane.

I have no cds to reboot because everything was downloaded from ms wbsite then I just put in the supplied key.



bugger. We aren't in Sth Brisbane. Go back to that website I linked to before and download the rescue disk

#9 BetteBoop

Posted 17 February 2013 - 08:24 AM

Lyra, you're a sweetie. So is your DH.

Sarah, I hope you can recover your files. I would talk to uni and explain the situation. I'm sure you'll get an extension if you need to do more work.

Have you ever backed up to an external hard drive?

#10 spersephone

Posted 17 February 2013 - 08:25 AM

http://forums.whirlpool.net.au/archive/2025966

More information, you're not alone. And it is fixable.

#11 Froger

Posted 17 February 2013 - 08:27 AM

Yeah waiting, that is the one.

Okay I''ll have to ring around and see if I can someone to download and make recovery disc.
covery disc.

Yeah waiting, that is the one.

Okay I''ll have to ring around and see if I can someone to download and make recovery disc.
covery disc.

#12 waiting...

Posted 17 February 2013 - 08:29 AM

Good luck. Hate the people that do these things!!!

#13 Froger

Posted 17 February 2013 - 08:30 AM

QUOTE (Beetlebop @ 17/02/2013, 08:24 AM) <{POST_SNAPBACK}>
Have you ever backed up to an external hard drive?

I usually do and I have NO idea what happened to my brain with this one. Im kicking myself.

#14 belinda1976

Posted 17 February 2013 - 08:30 AM

I had a similar virus last year where I thought all my photos and files had been wiped.  I was beside myself.  I can't remember the virus name.  Something to do with a fake Windows message I think.

Anyway this is what I suggest you do:

Download the free version of Malwarebytes at www.malwarebytes.org and run a full scan.  That will pick up a Trojan virus is you have one.  The scan will take a while.  Once done if it's found anything I think you select the show results then hit the fix/repair button (can't remember what they call it).

As jupiter71 said you may also be able to reset your computer to an earlier point in time.  It's called a System Restore.

I also went and bought an external hard drive to keep all my files on from then on.  Notining is kept on the computer now.

Edited by belinda1976, 17 February 2013 - 08:33 AM.


#15 *Rowena*

Posted 17 February 2013 - 08:42 AM

The virus you have is called the Ukash virus.

I removed it from one of my colleague's computers at work on Friday following these exact instructions:

http://malwaretips.com/blogs/remove-ukash-virus/

It does require you to have access to another virus-free computer on which to download and copy the free tools to remove it, but as long as you have that the instructions are very straightforward.

Hope this helps!

Rowena

#16 TheWanderer

Posted 17 February 2013 - 08:46 AM

If the information on your computer is that important and the virus infection has really entrenched itself then I really recomend against all the DIY solutions already suggested.  Unless you know what you are doing you run the risk of causing more harm like destroying data the very data you are trying to get back. I would be switching it off and taking it to a professional.

If I was dealing with this situation, I would be taking the hard disk out and attaching it to clean computer and extracting the good data out manually (carefully to avoid infecting the other computer) before attempting and virus removal.  This would give you the best chance of seeing your photos and document ever again.  


#17 Froger

Posted 17 February 2013 - 08:47 AM

Thanks everyone from your instructions ive managed to do a system restore to an earlier date and am running a virus checker now. Fingers crossed it works!

#18 Froger

Posted 17 February 2013 - 09:14 AM

It's fixed! I love you all! Thanks so much everyone.

Did the system restore to earlier date then ran virus scan then deleted the trojan files.

Now backing up assignment. Phew!

#19 Country (deci)Mel

Posted 17 February 2013 - 09:19 AM

Yay!

See this, and the other week when PBQ learned how to unblock her toilet.... EB community is great!

#20 BetteBoop

Posted 17 February 2013 - 09:20 AM

Yay!!!!

#21 Froger

Posted 17 February 2013 - 09:26 AM

And also thank you to lyra for your offer.

So happy now!

#22 Lyra

Posted 17 February 2013 - 11:54 AM

QUOTE (SarahM72 @ 17/02/2013, 10:26 AM) <{POST_SNAPBACK}>
And also thank you to lyra for your offer.

So happy now!



It's no problem! My husband absolutely loves fixing things.

I am glad that you have it all sorted now and that you can get your stuff back



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