Jump to content

Help me with computer (virus)
Why do people do this? :(


21 replies to this topic

#1 Froger

Posted 17 February 2013 - 08:09 AM

I'm so upset, lost a major assignmeht 5000 words, plus all kids photos etc.

I have no idea how to fix the bloody thing as can't get into computer and I need it for monday. If anyone can give me a clue about what to do.

I have tried googling the "symptoms" but nthing comes up. Anyway I openwd a tab in a new page and instead of the expected page a faake federal police page came up saying I had violated copyright and listing fake legislation about how iwould be didned 6 weeks wages. I close the page after about 5 seconds after it had opened. And then ny screen went blue thwn white. And now same tjing haapens when I hard restart. I can log in okay but screen then goes blue then white.

I have microsoft secority essentials installed but cant get to it to run it.

I suppose I will have to pay money I don't have to fix it . *crying*

Why do people think this is funny!?

Now I have to use my bloody phone for uni in the meantime. I reaaly hope I can recover my assignment or I will be devastated. Gah!





#2 jupiter71

Posted 17 February 2013 - 08:16 AM

can you restart in safe mode and restore to an earlier point in time? IF you can't do that, you may have to reinstall windows. We recently had 2 computers go, 1 desktop, 1 laptop. The desktop was from Acer and had a faulty hard drive and was covered under warranty, the latop we had to reinstall windows, then it was okay. Lost everything from the latop, but the desktop they managed to get the data for us.

#3 Lyra

Posted 17 February 2013 - 08:18 AM

Disconnect the machine from the internet and  your network ASAP because it could be used to infect other machines on your network

You are going to have to boot off a CD

https://support.kaspersky.com/viruses/rescuedisk

download that and follow the instructions. That *might* get your machine back.

That was from my IT husband who also says don't go using that machine that for internet banking etc even after you have run that. Once a machine has been infected all bets are off

HTH

also, where do you live? If you are close to us my husband could take a look

#4 Froger

Posted 17 February 2013 - 08:19 AM

How do I open in safe mode? The option doesnt seem to be coming up.

#5 spersephone

Posted 17 February 2013 - 08:19 AM

http://www.2-viruses.com/remove-australian...al-police-virus

Sounds like this one? Use the info to at least transfer your files somewhere safe before you tackle it.

#6 waiting...

Posted 17 February 2013 - 08:21 AM

Is it the fake AFP website? There was a story on the news a few weeks ago.
Just found this website if it helps.
http://www.im-infected.com/ransomware/afp-...ice-trojan.html

#7 Froger

Posted 17 February 2013 - 08:21 AM

Im in south brisbane.

I have no cds to reboot because everything was downloaded from ms wbsite then I just put in the supplied key.

#8 Lyra

Posted 17 February 2013 - 08:24 AM

QUOTE (SarahM72 @ 17/02/2013, 09:21 AM) <{POST_SNAPBACK}>
Im in south brisbane.

I have no cds to reboot because everything was downloaded from ms wbsite then I just put in the supplied key.



bugger. We aren't in Sth Brisbane. Go back to that website I linked to before and download the rescue disk

#9 BetteBoop

Posted 17 February 2013 - 08:24 AM

Lyra, you're a sweetie. So is your DH.

Sarah, I hope you can recover your files. I would talk to uni and explain the situation. I'm sure you'll get an extension if you need to do more work.

Have you ever backed up to an external hard drive?

#10 spersephone

Posted 17 February 2013 - 08:25 AM

http://forums.whirlpool.net.au/archive/2025966

More information, you're not alone. And it is fixable.

#11 Froger

Posted 17 February 2013 - 08:27 AM

Yeah waiting, that is the one.

Okay I''ll have to ring around and see if I can someone to download and make recovery disc.
covery disc.

Yeah waiting, that is the one.

Okay I''ll have to ring around and see if I can someone to download and make recovery disc.
covery disc.

#12 waiting...

Posted 17 February 2013 - 08:29 AM

Good luck. Hate the people that do these things!!!

#13 Froger

Posted 17 February 2013 - 08:30 AM

QUOTE (Beetlebop @ 17/02/2013, 08:24 AM) <{POST_SNAPBACK}>
Have you ever backed up to an external hard drive?

I usually do and I have NO idea what happened to my brain with this one. Im kicking myself.

#14 belinda1976

Posted 17 February 2013 - 08:30 AM

I had a similar virus last year where I thought all my photos and files had been wiped.  I was beside myself.  I can't remember the virus name.  Something to do with a fake Windows message I think.

Anyway this is what I suggest you do:

Download the free version of Malwarebytes at www.malwarebytes.org and run a full scan.  That will pick up a Trojan virus is you have one.  The scan will take a while.  Once done if it's found anything I think you select the show results then hit the fix/repair button (can't remember what they call it).

As jupiter71 said you may also be able to reset your computer to an earlier point in time.  It's called a System Restore.

I also went and bought an external hard drive to keep all my files on from then on.  Notining is kept on the computer now.

Edited by belinda1976, 17 February 2013 - 08:33 AM.


#15 Mumof2bubbaz

Posted 17 February 2013 - 08:42 AM

The virus you have is called the Ukash virus.

I removed it from one of my colleague's computers at work on Friday following these exact instructions:

http://malwaretips.com/blogs/remove-ukash-virus/

It does require you to have access to another virus-free computer on which to download and copy the free tools to remove it, but as long as you have that the instructions are very straightforward.

Hope this helps!

Rowena

#16 TheWanderer

Posted 17 February 2013 - 08:46 AM

If the information on your computer is that important and the virus infection has really entrenched itself then I really recomend against all the DIY solutions already suggested.  Unless you know what you are doing you run the risk of causing more harm like destroying data the very data you are trying to get back. I would be switching it off and taking it to a professional.

If I was dealing with this situation, I would be taking the hard disk out and attaching it to clean computer and extracting the good data out manually (carefully to avoid infecting the other computer) before attempting and virus removal.  This would give you the best chance of seeing your photos and document ever again.  


#17 Froger

Posted 17 February 2013 - 08:47 AM

Thanks everyone from your instructions ive managed to do a system restore to an earlier date and am running a virus checker now. Fingers crossed it works!

#18 Froger

Posted 17 February 2013 - 09:14 AM

It's fixed! I love you all! Thanks so much everyone.

Did the system restore to earlier date then ran virus scan then deleted the trojan files.

Now backing up assignment. Phew!

#19 HRH Countrymel

Posted 17 February 2013 - 09:19 AM

Yay!

See this, and the other week when PBQ learned how to unblock her toilet.... EB community is great!

#20 BetteBoop

Posted 17 February 2013 - 09:20 AM

Yay!!!!

#21 Froger

Posted 17 February 2013 - 09:26 AM

And also thank you to lyra for your offer.

So happy now!

#22 Lyra

Posted 17 February 2013 - 11:54 AM

QUOTE (SarahM72 @ 17/02/2013, 10:26 AM) <{POST_SNAPBACK}>
And also thank you to lyra for your offer.

So happy now!



It's no problem! My husband absolutely loves fixing things.

I am glad that you have it all sorted now and that you can get your stuff back



Reply to this topic



  


0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

 

Decluttering before Christmas: tips for managing the toy influx

Deciding how many toys you want to keep and enforcing a limit can help manage the sheer volume of playthings.

86-year-old taught himself to knit, now makes caps for premature babies

'Anything is possible if you put your mind to it' might just be the motto of 86 year-old retiree, Ed Moseley who despite his age and abilities has been gifting handmade knitted caps to premature babies.

Want healthy kids? Let them play in the mud, feed them allergenic foods - and get a dog

If you read about children's health, you've heard a lot of this before.

Photo captures mum's shock at delivery room surprise

Life can be full of surprises, but for this couple a surprise came in a very unexpected way.

Baby's family in law suit over RAAF base chemicals

A 10-month-old baby has been exposed to significant levels of toxic chemicals around a RAAF base near Newcastle, say his parents.

Childcare worker investigated after threatening toddler's mother

An early childhood teacher has been censured for serious misconduct after she threatened the mother of a young child.

Scottish baby names

Scotland, the wind and water-hewn land of the loch, the kilt and the heather. Bedecked in castles great and small, there are many Australians with Scottish heritage who could look to that fair country for baby name inspiration.

Do we need more parking spaces for parents?

The Give Me Space campaign is collecting stories from mums who have had difficult experiences while trying to find safe parking.

Gender neutral parenting: what it's really like

If you want to take a leaf out of Clare's book in gender neutral parenting, her advice is simple: "Follow the children's lead, and you can't go wrong."

The vital question no parent wants to think about

Since becoming a mother I sometimes wonder what would happen to my babies if their dad and I both died.

6 parents to stop judging right now

It's worth looking a little more closely at some common parenting missteps. Could it be these mums and dads are really just like you and me?

Ryan Reynolds shares delivery room tips for expectant dads

If your partner is heading to the delivery room any time soon, you've got to see Ryan Reynolds' video on dealing with the intricacies of the delivery room.

The trials and tribulations of teenage mums, 10 years later

Having her first baby at 16 was a shock for Simone Miller, but it's not something she regrets.

Grandma falls head over heels for baby - literally

Usually Valerie Sharp's plan to put her granddaughter into her cot works just fine, but when things go wrong it is hilarious.

My toddler wants all my attention all of the time - help!

This is a stage, and you and she will move through it. I can (almost) promise it.

Cotton On KIDS' cute new baby prewalker shoes

Oh watch out folks, Cotton On KIDS' baby range has just become even cuter with the release of its first ever prewalker shoe collection.

Why I love the superhero phase

My twins are heading towards three and have officially entered the superhero phase. It happened almost overnight.

I'm caught in a 'mumpetition' with my friend and I'm losing it

My best friend and I had children within a year of each other. She thinks her child is God's gift to the world.

A year of motherhood: my survival story

Motherhood burns you down, but it rebuilds you too.

Five traps to be aware of when reading IVF clinic websites

Clinics provide IVF success rates in often confusing ways because there is no agreed format on how this information should be presented.

 
Advertisement
 

Top 5 Articles

Advertisement
 
 
 

What's hot on EB

What pregnancy is really like: mums share their honest opinions

We asked real women what surprised them during their pregnancy. They've shared their experiences in the hope of preparing the rest of us better for the ride

The truth about big-headed babies

Research suggests that big headed babies become more intelligent than their smaller peers. One mum shares the positives and negatives of having a big headed baby.

How to encourage your baby's gross motor development skills

There are some everyday things that parents can do to improve gross motor skills and coordination.

'My baby's extra thumb saved her life'

A mum whose daughter was born with an extra thumb says that the extra digit saved her life.

He gave her his liver, she gave him her heart

Heather Krueger and Chris Dempsey's origin story began in a darker place than most: with stage 4 liver cancer.

Toilet training from birth? It is possible

This method, called elimination communication (EC or assisted infant toilet training), is becoming increasingly popular in the West.

Watch hilarious montage of strangest pregnancy questions on Yahoo Answers

Some of the strangest questions about pregnancy - and some of the most bizarre spelling - have made for a hilarious video.

How to reduce your chances of perineal tearing in birth

The use of heat packs, along with other aspects of clinical care, can reduce your risk of tearing in birth.

 

Baby Names

Unusual Celeb Baby Names

Click through the gallery to read the details and see some of the most memorable monikers in show biz families.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.