Jump to content

How long would you wait?


  • Please log in to reply
11 replies to this topic

#1 Leelot

Posted 11 February 2013 - 01:22 PM

Last Monday I called a Travel Agent indicating that we were interested in booking flights to Singapore and possibly Hong Kong. I explained our direct QANTAS flights had been cancelled so we wanted to book with Singapore Airlines.

The woman took my information and said she would send me through a quote for airfares and an info on hotels, attractions etc.

At 6pm that night I received the quote for airfares. She said she would send through hotel and attraction info the following morning as she starts at 8am. I replied with a thank you and said I looked forward to hearing from her.

The following day came and went and there was no email. On the Wed afternoon I still had not heard so I sent another email just confirming that I would still like to hear from her with any info so that we could progress the booking.

Thursday came and went with no reply.

On Friday morning at 11.30am I had still had no reply so I called the office. She was on the phone. I left a message asking for her to call me.

No call back. Later that day I called the travel agency again. She answered the phone and when I explained I was concerned she had not been receiving my emails or messages she indicated she had just been 'too busy'.

I said that it was fine. I would call next week (being today). She replied with "Well, I'm free now". By this time I was pretty frustrated and I asked her just to get the information to me so that I could review it with my husband.

She did not do this, but Saturday morning, sent an email apologizing that she was busy. She said email was her preferred method of communication if I wanted to get a faster response.  I replied, giving her further information on what we wanted and asking for her to reply.

Well, surprise surprise. Here we are on Monday with no reply. Not even a - thanks, got your email, flat out, but I'll get back to you.

So my question is... what would you do? would you keep waiting? would you follow up again? would you just go somewhere else?

I am trying to be reasonable and don't want to appear pushy, but I would just like to make a booking.

#2 ComradeBob

Posted 11 February 2013 - 01:27 PM

Go somewhere else. It doesn't take 5 minutes to email to  apologise and say that you've been too busy.

#3 Jacni

Posted 11 February 2013 - 01:27 PM

I'd go elsewhere. Clearly she isn't interested enough to bother actually doing her job. Why reward her with any kind of loyalty? You don't owe her anything.

#4 newmama2010

Posted 11 February 2013 - 01:28 PM

I would never give her my business after such terrible service.
Go elsewhere!  You will find heaps of other travel agents willing to give you quotes.

And I would even complain to head office if it's a travel agency chain.  I think you've been beyond patient!!

#5 emlis22

Posted 11 February 2013 - 01:28 PM

I'm in this situation at the moment. I hate waiting but I also hate being pushy!

Is it possible for you to go in there? I often find that if I go in it's done on the spot.

I'd wait til tomorrow then I would email her again.

#6 Chchgirl

Posted 11 February 2013 - 01:29 PM

I'd go elsewhere..Travel agents are busy but not too busy to leave you hanging for a week..my one would never do this..

#7 premmie_29weeks

Posted 11 February 2013 - 01:31 PM

Go elsewhere no need to put up with service like that

#8 Spa Gonk

Posted 11 February 2013 - 01:31 PM

I would go somewhere else unless you have a particular interest for wanting to book with her.

Imagine if you were in Singapore and there was a problem with the booking that you urgently needed to contact her about.  Who knows when she would get back to you!

#9 GoneWithTheWhinge

Posted 11 February 2013 - 01:36 PM

I'd have gone to a different agent last Thursday as it was obvious they didn't want your business or value your custom by not sending through the quotes even when reminded.

I would also write to head office (if there was one) and highlight the poor service I had received. No excuse for sloppy responses in a customer service role. Seems very rude and disrespectful to customers.

#10 JustBeige

Posted 11 February 2013 - 01:38 PM

QUOTE (newmama2010 @ 11/02/2013, 02:28 PM) <{POST_SNAPBACK}>
I would never give her my business after such terrible service.
Go elsewhere!  You will find heaps of other travel agents willing to give you quotes.

And I would even complain to head office if it's a travel agency chain.  I think you've been beyond patient!!

exactly this.

actually I would have done it after the "Im busy" brush off.

#11 Leelot

Posted 11 February 2013 - 01:46 PM

Ok good. I thought perhaps I was just being sensitive about it.  I had planned to give her until tomorrow and then was going to go in and see another agency if she had not replied.  I think I will just do that anyway.

#12 Lagom

Posted 11 February 2013 - 01:51 PM

I'd go elsewhere.  I needed a quote for flights and accommodation for an OS holiday (for 10 people so it's not like it was a small quote) a few months back and I went into 'well known chain' and got 'I'll give you a call'  I also popped into another TA who went through everything and gave me a quote on the spot.  I never received a call back from the first guy even though I sent a follow up email.  
Their loss as I immediately booked and paid up front for my holiday with the other agent.
My 'new' TA is awesome.  Friendly, fast and on the ball.  I feel like if anything goes wrong when I'm away she'll be able to fix it lickety split - who knows what would happen with the other dude!  
Go elsewhere OP.

Edit for weird double post!

Edited by amabanana, 11 February 2013 - 01:51 PM.





1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Five ways my second pregnancy is second best

As I roll into the second half of "Pregnancy: The Sequel", here is breakdown of the differences I have found thus far.

Domestic politics

Why I felt guilty about having a cleaner

Coming home to a clean house was a pleasure – and yet, I felt uneasy.

'Ugly' hearing aid ad leaves parents fuming

When Alecia Donoghue found out her baby would need hearing aids she worried about him becoming the target for schoolyard bullies.

Have you seen these missing children?

The Australian Federal Police has released the following information to locate some of Australia's missing children through the Family Law Court.

Margarita time

Keira Knightley welcomes first child

British actress Keira Knightley has become a first-time mother.

IVF patients in the dark over which clinics are least successful

Couples with fertility problems have little way of knowing which IVF clinics are the best performers despite significant differences between clinic success rates.

Couple forced to defend their decision to become parents

They met, fell in love and got married. Then, just like couples everywhere, Simon and Vicky Moore decided it was time to have a baby.

The one parenting tip that made all the difference

Amongst the useless, ill-informed advice we're given as new parents, many of us also receive nuggets of wisdom that make our lives just that little bit easier.

Five lies you tell yourself when you're pregnant

You can see it all now: glowing mumma with her gorgeous babe ... you know exactly what you're going to be like. Or perhaps you know exactly what you're not going to be like.

Family expecting fourth set of twins

A couple is expecting their fourth set of twins in five years.

The day my daughter almost drowned

We had six adults standing there, so I felt like I could relax a bit. After all, what could go wrong with so much supervision?

Sydney siege survivor names baby after victim Katrina Dawson

A Sydney barrister who survived the Lindt cafe siege has named her newborn daughter after her best friend who died in the tragedy.

The universal working mother experience

These days mothers need more than just traditional career advice.

Obama feels full force of toddler tantrum

Shopping centres, restaurants, the White House ... the list of places toddlers like to throw tantrums is endless.

Banishing bloat

How to avoid a bloated tummy

Here are some foods to eat in order to escape feeling ghastly and gassy.

The great new picture book for anxious kids

My son is a worrier by nature. I learnt long ago that it was completely pointless to say to him "Don't worry about it!".

Budget stripped more than $15b from families

The combined impact of the two budgets for low and middle income people was "devastating", new analysis by the Australian Council of Social Service shows.

Pregnant women urged to get flu shots

As the winter chill starts to arrive, NSW Health is urging pregnant women to get their flu shots.

65-year-old gives birth to quadruplets

A 65-year-old German woman, who already has 13 children, has given birth to quadruplets.

What you need to know about pregnancy and health insurance

It's not just waiting periods that couples need to consider - there are other factors to consider when thinking about health insurance.

Yummy mummy

Nicole Trunfio breastfeeds baby on Elle magazine cover

Australian model Nicole Trunfio has taken the concept of multitasking to a fashionable new level for Elle Australia.

Warnings after baby girl died while sleeping in bouncer

Parents have been warned about the dangers of letting babies sleep in bouncers and swings following the death of a three-month-old girl.

Coping with fatigue as a parent

Sleep deprivation is a real hazard of caring for a baby. But there are ways to manage the challenges of fatigue better.

A very 21st century issue: parents, parks and smart phones

It's not all the parents, and it's not all the time, but there is often at least one doing it. And sometimes, that 'one' is me.

Appliances

Faulty washing machines linked to house fires

More than 80,000 faulty Samsung washing machines pose a fire threat in homes throughout Australia despite a nationwide recall of the machines.

7 things you might not know about postnatal depression

Despite its widespread nature, there is still a great amount of mystery surrounding PND - and it's important to try unravelling as much of that as we can.

Seven questions you should be asking about your health cover

If the last time you assessed your health cover was five years ago, there?s a chance it may no longer suit your needs. To ensure it?s still right for your family, click here for seven questions to ask.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

How to use gas effectively in labour

Many women in labour don't use gas effectively and suffer more side effects than benefits. Here's how to get the most out of this pain relief option.

'He has gastro but that's okay, right?': sick kid etiquette

We cannot place all children who are sick in a bubble till they recover, but we can give other parents a choice about exposing their kids to them.

Welcome to Winter

Now that the colder months are here, Essential Baby as all the information you need for staying healthy and happy during the chilly season.

Ada Nicodemou: 'I can never be completely happy again'

Home and Away actress Ada Nicodemou has opened up about the loss of her stillborn baby.

10 things to consider when you're thinking about trying for a baby

Before you start tracking your menstrual cycle and reading up on the best positions to get pregnant, there are a few other things you may want to consider.

How special surgery and IVF can create a post-vasectomy baby

Cricket legend Glenn McGrath and his second wife Sara are expecting their first child together, thanks to IVF and a delicate surgical sperm retrieval process that helped the couple to conceive.

Belle Gibson's mother 'disgusted and embarrassed'

The mother of disgraced wellness blogger Belle Gibson has accused her daughter of lying about her childhood in an attempt to garner public sympathy.

Doctor's mobile phone 'left inside c-section mum'

A new mum claims a doctor left his mobile phone inside her after delivering her baby via caesarean section.

I'm a mum and I'm following my dreams

I want my kids to know that no matter what happens in life, you can still be who it is that you've always wanted to be.

Those first daycare days

I had this innate 'mum' moment the other day.

'If one person had listened, my life would have been so different'

Katherine's father will die in prison for the horrifying sexual abuse of his daughter. Yet she is the one with the true life sentence.

This new plan undermines breastfeeding and baby health at everyone's expense

Mothers, babies, the health system and the wider society are going to pay the price of this new budget.

Couple to celebrate terminally ill baby's birthday in unique way

Baby Jai Bishop has lived at Starship Hospital for the past seven months, with his parents flying back and forth from Hokitika, 1100km away, to be by his side.

Life On Mars

It's men who need 'retraining', not women

We are all responsible for our own behaviour. Telling victims to harden up is wrong.

Baby Gammy's dad tries to claim charity money

The biological father of baby Gammy has reportedly tried to access charity money raised for the little boy's medical costs.

Where are the childcare places?

It?s all very well to encourage women to work if they choose to, but how can the measures lead to increased workforce participation when women are once again left holding the baby?

The pain of not having babies and not knowing why

After seven years of wishing, hoping, crying, punching pillows and shouting "why me?!", the end result is more than I ever thought possible.

Getting your family finances in order

Whether you're after a new car for a growing family, a bigger house, or are just fixing up your finances, here are the basics on borrowing.

Mum shares graphic selfie to warn against tanning

A mum has shared a graphic photo of her skin cancer treatment as a warning to others.

Does parenthood make us happier?

We can certainly gain higher levels of happiness when we become parents, but the trick is to not get overwhelmed by the pressures of raising our kids.

No, having a dog is not like having a human child

It's obvious these people dote on their pets, but they're barking up the wrong tree.

 

Top baby names

Baby Names

The numbers are in and we can now bring you the 2014 top baby name list for Australia.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.