Jump to content

How long would you wait?


  • Please log in to reply
11 replies to this topic

#1 Leelot

Posted 11 February 2013 - 01:22 PM

Last Monday I called a Travel Agent indicating that we were interested in booking flights to Singapore and possibly Hong Kong. I explained our direct QANTAS flights had been cancelled so we wanted to book with Singapore Airlines.

The woman took my information and said she would send me through a quote for airfares and an info on hotels, attractions etc.

At 6pm that night I received the quote for airfares. She said she would send through hotel and attraction info the following morning as she starts at 8am. I replied with a thank you and said I looked forward to hearing from her.

The following day came and went and there was no email. On the Wed afternoon I still had not heard so I sent another email just confirming that I would still like to hear from her with any info so that we could progress the booking.

Thursday came and went with no reply.

On Friday morning at 11.30am I had still had no reply so I called the office. She was on the phone. I left a message asking for her to call me.

No call back. Later that day I called the travel agency again. She answered the phone and when I explained I was concerned she had not been receiving my emails or messages she indicated she had just been 'too busy'.

I said that it was fine. I would call next week (being today). She replied with "Well, I'm free now". By this time I was pretty frustrated and I asked her just to get the information to me so that I could review it with my husband.

She did not do this, but Saturday morning, sent an email apologizing that she was busy. She said email was her preferred method of communication if I wanted to get a faster response.  I replied, giving her further information on what we wanted and asking for her to reply.

Well, surprise surprise. Here we are on Monday with no reply. Not even a - thanks, got your email, flat out, but I'll get back to you.

So my question is... what would you do? would you keep waiting? would you follow up again? would you just go somewhere else?

I am trying to be reasonable and don't want to appear pushy, but I would just like to make a booking.

#2 BobBottersnike

Posted 11 February 2013 - 01:27 PM

Go somewhere else. It doesn't take 5 minutes to email to  apologise and say that you've been too busy.

#3 Jacni

Posted 11 February 2013 - 01:27 PM

I'd go elsewhere. Clearly she isn't interested enough to bother actually doing her job. Why reward her with any kind of loyalty? You don't owe her anything.

#4 newmama2010

Posted 11 February 2013 - 01:28 PM

I would never give her my business after such terrible service.
Go elsewhere!  You will find heaps of other travel agents willing to give you quotes.

And I would even complain to head office if it's a travel agency chain.  I think you've been beyond patient!!

#5 emlis22

Posted 11 February 2013 - 01:28 PM

I'm in this situation at the moment. I hate waiting but I also hate being pushy!

Is it possible for you to go in there? I often find that if I go in it's done on the spot.

I'd wait til tomorrow then I would email her again.

#6 Chchgirl

Posted 11 February 2013 - 01:29 PM

I'd go elsewhere..Travel agents are busy but not too busy to leave you hanging for a week..my one would never do this..

#7 premmie_29weeks

Posted 11 February 2013 - 01:31 PM

Go elsewhere no need to put up with service like that

#8 Spa Gonk

Posted 11 February 2013 - 01:31 PM

I would go somewhere else unless you have a particular interest for wanting to book with her.

Imagine if you were in Singapore and there was a problem with the booking that you urgently needed to contact her about.  Who knows when she would get back to you!

#9 GoneWithTheWhinge

Posted 11 February 2013 - 01:36 PM

I'd have gone to a different agent last Thursday as it was obvious they didn't want your business or value your custom by not sending through the quotes even when reminded.

I would also write to head office (if there was one) and highlight the poor service I had received. No excuse for sloppy responses in a customer service role. Seems very rude and disrespectful to customers.

#10 JustBeige

Posted 11 February 2013 - 01:38 PM

QUOTE (newmama2010 @ 11/02/2013, 02:28 PM) <{POST_SNAPBACK}>
I would never give her my business after such terrible service.
Go elsewhere!  You will find heaps of other travel agents willing to give you quotes.

And I would even complain to head office if it's a travel agency chain.  I think you've been beyond patient!!

exactly this.

actually I would have done it after the "Im busy" brush off.

#11 Leelot

Posted 11 February 2013 - 01:46 PM

Ok good. I thought perhaps I was just being sensitive about it.  I had planned to give her until tomorrow and then was going to go in and see another agency if she had not replied.  I think I will just do that anyway.

#12 Lagom

Posted 11 February 2013 - 01:51 PM

I'd go elsewhere.  I needed a quote for flights and accommodation for an OS holiday (for 10 people so it's not like it was a small quote) a few months back and I went into 'well known chain' and got 'I'll give you a call'  I also popped into another TA who went through everything and gave me a quote on the spot.  I never received a call back from the first guy even though I sent a follow up email.  
Their loss as I immediately booked and paid up front for my holiday with the other agent.
My 'new' TA is awesome.  Friendly, fast and on the ball.  I feel like if anything goes wrong when I'm away she'll be able to fix it lickety split - who knows what would happen with the other dude!  
Go elsewhere OP.

Edit for weird double post!

Edited by amabanana, 11 February 2013 - 01:51 PM.





1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Australia's top baby names of 2014

The numbers have been crunched and it's official: Australian parents are having a bit of an 'O' moment.

As a guilty mum: the best advice for treating head lice

Just like a horror movie ... THEY'RE BAAAAAACK. So what works in treating and avoiding head lice and nits?

No, having a dog is not like having a human child

It's obvious these people dote on their pets, but they're barking up the wrong tree.

Confirmed: Kate Middleton is in labour

The Duchess of Cambridge is in the early stages of labor at St Mary's Hospital.

Baby-led weaning worked for us

My baby wasn't interested in food - until we tried something new. Now she's eating it all, and it often comes from my plate.

Parenting an early walker

Watching your child take their first wobbly steps is one of the best parenting highs you'll ever experience. But with that high comes a new reality.

Overdue and over it

A watched womb never labours ... or at least mine didn't.

'Paralysed bride' becomes a mum

Rachelle Friedman Chapman was preparing to marry the man of her dreams when tragedy struck four years ago.

Why the royal baby will look more like Prince Philip than Prince William

No matter what the occasion the world always seems to be waiting for Prince William and Kate Middleton.

Surprise baby born on toilet

Discovering your wife has just given birth on the toilet would be a surprise for anyone. But the shock would be even greater if neither you or your partner knew you were expecting a baby.

5 spooky photos with babies and children

These five photos show some ghostly images - but are they real? Do you believe in the spirit world?

Does it matter how much time you spend with your children?

Does spending more time with your kids help their development? This is a more complex topic than it may seem.

Rare condition diagnosed during optional scan

A mother who opted for a 4D scan late in pregnancy discovered her unborn baby had a rare brain disorder.

Cleveland captives speak about their decade of terror - and their futures

"I think we were just tired of people talking, trying to tell our stories, and they had no idea, no clue, what we went through."

Proof it's impossible to not join in a toddler's laughter

They say laughter is the best medicine. If that's true Tom Fletcher and his son should live long, healthy lives.

How I really feel about my drug-free birth

Do I feel 'smug'? No. Nor do I feel remotely superior. Each birth was valid and valuable in its own right, producing, as it did, a healthy baby.

How to talk about your pregnancy at work

The workplace isn't always a friendly place for pregnant women. Yet working women inclined to conceal a pregnancy from prying coworkers may be better off opening up and carrying on, according to a new study.

Tell us your story to win!

To celebrate Mother's Day this year we are giving you the chance to win one of five great prizes simply by telling us your story.

The Goss

Sonia Kruger: 'One baby is enough'

The popular TV host has no plans for a sibling for her new daughter Maggie.

Where to get help to help your baby sleep

There is so much pressure about having a baby who sleeps 'all night' , it's no wonder you worry about your baby if she wakes in the night.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Playtime guide:

A new area on our site for all your playtime and learning fun with baby - specially brought to you by Fisher-Price Play IQ?. PLUS your chance to win a year's supply of toys.

Vintage baby names having a comeback

What makes some names have comebacks while others silently fade into oblivion? A few factors come into play.

How to play with your newborn

Even though they're immobile and can't speak, there are plenty of ways you can engage and communicate with your newborn to stimulate their physical, cognitive and emotional development.

Mum of six faked cancer to get donations, police claim

Elizabeth Edmonds' husband posted some devastating news on Facebook last year.

I'll admit it: I have last child parenting fatigue

If you're a new mum and feeling ignored by the older mum/the old hand/the has-been, please know, it's not you, it's me. Blame the last child parenting fatigue.

Cobie Smulders speaks about her battle with ovarian cancer

The 'How I Met Your Mother' star has revealed that she was diagnosed with ovarian cancer at 25 - and was told she'd never conceive naturally.

Essentials your child needs to grow

What does your baby need to grow up healthy? The experts give their advice.

Coroner warns of 'dangerous' cot

A UK coroner has warned of the dangers of a bedside cot after the death of a newborn baby who choked to death this month.

Building your baby's emotional and social skills through play

Babies are social beings who enjoy being around people they know and love, especially you.

Why suicide prevention is everybody's responsibility

Everyone agrees we need to do more to care for people at risk from suicide, the problem is what.

Exhaustion is not the same as tiredness

Having a new baby isn't tiring - it can be downright exhausting.

Five posterior babies, four home births

I was on a high. I'd done it all by myself with no help from anyone.

Mum's list of birthday gift demands goes viral

We're big fans of kids' birthday parties - but this is one bash we're glad we didn't get an invite to.

Kate Middleton to receive 'loyalty discount' for second birth

Everybody loves a bargain - including the Duchess of Cambridge.

Fish & chip shop owner's sad note goes viral

A lengthy note put on the window of a fish & chip shop has gone viral due to the writer's serious doubts about the romance of travel.

Pregnant women need good nutrition advice, not judgment

Pregnant women are under pressure to do all the "right things" to have a healthy child. It results in women feeling judged about their decisions.

William Tyrrell's mum speaks out: 'We hope he is still alive'

The mother of missing toddler William Tyrrell says she has a vision that somebody "picked him up and moved him on ... that's the only way ... to explain for him not to be there".

Family comes first for 23-year-old Tommy Connolly

Most 23-year-old blokes spend their hard earned cash on fun times with mates or romantic dinners with their girlfriend, but not Tommy Connolly.

Newborn all-girl quintuplets 'doing great'

The first all-female quintuplets born in the United States were delivered last week, at 28 weeks and two days.

53 creative pregnancy announcements

Announcing that you're expecting can be a time to express your creativity, sense of humour and imagination. Check out how other parents and parents-to-be have broken the news to friends and family.

IKEA hacks for the nursery and kids' rooms

Are you one of those that know the whole IKEA catalogue by heart? Love their stuff but want to personalise it? Here's some inspiration to help you realise the potential of IKEA furniture and fittings.

 

Top baby names

Baby Names

The numbers are in and we can now bring you the 2014 top baby name list for Australia.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.