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#1 Kipster

Posted 09 February 2013 - 01:45 PM

Please be careful with Stayz. We booked accommodation through them over Christmas. After exchanging contracts with the 'property manager' and making our payment of $2,500. We were not contacted again, and realised that we were scammed the day before we were meant to move in. As we were already on holidays we were going to be without accommodation two days before Christmas. Luckily we managed to get another house also through Stayz. (I had the property manager contact me via phone this time). This property cost another $2000. We were relieved to have a house. But holiday was spoilt.
We have been told by Stayz that we are going to get our money back, but we are still waiting. They do not return calls or emails as promised. A police report has been made. We have also contacted consumer affairs and our bank.
Proceed with caution, as we had a very expensive and stressful holiday!

#2 libbylu

Posted 10 February 2013 - 07:27 PM

That is really interesting to hear.  I have probably booked 20 properties on STAYZ in the last 5+ years and never had an issue, but it could have just as easily been me.
Did the property you booked actually exist?
I usually find that people who rent out properties have them on other websites besides STAYZ, so you can often search for the property by name once you have found in on STAYZ and verify that it exists on other websites.  I also usually look at 'street view' on google to check out what it looks like from the street.
Of course, none of this would help if it were a bonafide property but just put up on the net by someone other than the owner, or if the owners site was hijacked and led to payment to a third party, both of which I have heard of happening overseas in the past.

#3 Kipster

Posted 10 February 2013 - 10:29 PM

Hello, yes the house did exist, I saw from street view too. My relatives drove past the house as they live in the area. The scammers used the name of the property manager. The contract that were given were also in the name of the property manager. When the real property manager was contacted, they had no idea about our booking and the house was not available.
Stayz are claiming that the property manager is at fault and that all propery managers were warned about upgrading their security.
From our end, we went through the Stayz website, found the house we liked and then Stayz unknowingly sent our details to the bogus property manager. They should cover us for our loss as they stated they would.
We have also used Stayz on numerous occasions previously, and never had any problems before.

#4 redheeler

Posted 10 February 2013 - 10:32 PM

ouch, Thanks for the heads up OP...if we ever use them again I'll ring before any money exchanges.

#5 José

Posted 10 February 2013 - 11:43 PM

I heard about this happening to other people recently. One tip I heard was to ssk the property manager questiond sbout the area, eg best local pizza place as the scammers are unlikely to know that kind of info.

#6 TopsyTurvy

Posted 11 February 2013 - 07:02 AM

On a side note OP, did you play via your credit card?

If so then contact your bank and ask for the firms to have your money refunded by the bank (it sounds like you might have a solid case to get it) the bank will (if they approve it) then refund you and take over the cost recovery.

#7 ~Jodama_Feral~

Posted 02 February 2015 - 10:15 AM

We have always used stayz and had brilliant service. Couldn't recommend them enough.

Edited by EBeditor, 02 February 2015 - 10:51 AM.
edited to remove reference to removed post

#8 Mister Mum

Posted 02 February 2015 - 11:13 AM

View Post~Jodama_Feral~, on 02 February 2015 - 10:15 AM, said:

We have always used stayz and had brilliant service. Couldn't recommend them enough.

That's your opinion, and you are entitled to it.


Have a look at some of these reviews though, you might change your mind.

#9 Mpjp is feral

Posted 02 February 2015 - 11:33 AM

View PostMister Mum, on 02 February 2015 - 11:13 AM, said:

That's your opinion, and you are entitled to it.


Have a look at some of these reviews though, you might change your mind.

STAYZ is just a website where property owners and managers can advertise their property.

Blaming STayz for a bad experience is like blaming seek.com.au when you hate the job that you applied for via them.....

#10 JapNFeral

Posted 02 February 2015 - 12:46 PM

MM - some of the reviews in the link you provided talked about things outside of Stayz control.

If its their booking system at fault - then they are at fault.

If not and the property is not as decsirbed or the owner demanded money for cleaning that the occupier felt was unfair then its a problem with the property owner not Stayz.

Not saying your complaint is or not valid. But reading those on the link you provided doesn't convince me that Stayz is always at fault by any stretch.

BTW - I don't own a property listed on Stayz.

I have used Stayz a lot and generally ok. Only once had an issue because owner was not contactable when something went wrong which can be an issue.

Personally I prefer now to book via agents but haven't ruled out using Stayz at all.

#11 Scarlett O

Posted 02 February 2015 - 12:47 PM

Haven't read all the posts yet, but a friend of mine had problems with them too. Paid in advance for a property and was then told by Stayz that someone had hacked into their website and sent fake banking details to people - so she hadn't paid for the property and had no entitlement to stay there.

My friend asked Stayz what they could do to help and they said nothing, not their problem - so she was out of pocket a couple of thousand dollars. This was about 2 years ago.

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