Jump to content

Stayz
Scam


  • Please log in to reply
10 replies to this topic

#1 Kipster

Posted 09 February 2013 - 01:45 PM

Please be careful with Stayz. We booked accommodation through them over Christmas. After exchanging contracts with the 'property manager' and making our payment of $2,500. We were not contacted again, and realised that we were scammed the day before we were meant to move in. As we were already on holidays we were going to be without accommodation two days before Christmas. Luckily we managed to get another house also through Stayz. (I had the property manager contact me via phone this time). This property cost another $2000. We were relieved to have a house. But holiday was spoilt.
We have been told by Stayz that we are going to get our money back, but we are still waiting. They do not return calls or emails as promised. A police report has been made. We have also contacted consumer affairs and our bank.
Proceed with caution, as we had a very expensive and stressful holiday!



#2 libbylu

Posted 10 February 2013 - 07:27 PM

That is really interesting to hear.  I have probably booked 20 properties on STAYZ in the last 5+ years and never had an issue, but it could have just as easily been me.
Did the property you booked actually exist?
I usually find that people who rent out properties have them on other websites besides STAYZ, so you can often search for the property by name once you have found in on STAYZ and verify that it exists on other websites.  I also usually look at 'street view' on google to check out what it looks like from the street.
Of course, none of this would help if it were a bonafide property but just put up on the net by someone other than the owner, or if the owners site was hijacked and led to payment to a third party, both of which I have heard of happening overseas in the past.

#3 Kipster

Posted 10 February 2013 - 10:29 PM

Hello, yes the house did exist, I saw from street view too. My relatives drove past the house as they live in the area. The scammers used the name of the property manager. The contract that were given were also in the name of the property manager. When the real property manager was contacted, they had no idea about our booking and the house was not available.
Stayz are claiming that the property manager is at fault and that all propery managers were warned about upgrading their security.
From our end, we went through the Stayz website, found the house we liked and then Stayz unknowingly sent our details to the bogus property manager. They should cover us for our loss as they stated they would.
We have also used Stayz on numerous occasions previously, and never had any problems before.

#4 redheeler

Posted 10 February 2013 - 10:32 PM

ouch, Thanks for the heads up OP...if we ever use them again I'll ring before any money exchanges.

#5 José

Posted 10 February 2013 - 11:43 PM

I heard about this happening to other people recently. One tip I heard was to ssk the property manager questiond sbout the area, eg best local pizza place as the scammers are unlikely to know that kind of info.

#6 TopsyTurvy

Posted 11 February 2013 - 07:02 AM

On a side note OP, did you play via your credit card?

If so then contact your bank and ask for the firms to have your money refunded by the bank (it sounds like you might have a solid case to get it) the bank will (if they approve it) then refund you and take over the cost recovery.

#7 ~Jodama_Feral~

Posted 02 February 2015 - 10:15 AM

We have always used stayz and had brilliant service. Couldn't recommend them enough.

Edited by EBeditor, 02 February 2015 - 10:51 AM.
edited to remove reference to removed post


#8 Mister Mum

Posted 02 February 2015 - 11:13 AM

View Post~Jodama_Feral~, on 02 February 2015 - 10:15 AM, said:

We have always used stayz and had brilliant service. Couldn't recommend them enough.

That's your opinion, and you are entitled to it.

http://www.productre...au/p/stayz.html

Have a look at some of these reviews though, you might change your mind.

#9 Mpjp is feral

Posted 02 February 2015 - 11:33 AM

View PostMister Mum, on 02 February 2015 - 11:13 AM, said:

That's your opinion, and you are entitled to it.

http://www.productre...au/p/stayz.html

Have a look at some of these reviews though, you might change your mind.

STAYZ is just a website where property owners and managers can advertise their property.

Blaming STayz for a bad experience is like blaming seek.com.au when you hate the job that you applied for via them.....

#10 JapNFeral

Posted 02 February 2015 - 12:46 PM

MM - some of the reviews in the link you provided talked about things outside of Stayz control.

If its their booking system at fault - then they are at fault.

If not and the property is not as decsirbed or the owner demanded money for cleaning that the occupier felt was unfair then its a problem with the property owner not Stayz.

Not saying your complaint is or not valid. But reading those on the link you provided doesn't convince me that Stayz is always at fault by any stretch.

BTW - I don't own a property listed on Stayz.

I have used Stayz a lot and generally ok. Only once had an issue because owner was not contactable when something went wrong which can be an issue.

Personally I prefer now to book via agents but haven't ruled out using Stayz at all.

#11 Mamma_mia

Posted 02 February 2015 - 12:47 PM

Haven't read all the posts yet, but a friend of mine had problems with them too. Paid in advance for a property and was then told by Stayz that someone had hacked into their website and sent fake banking details to people - so she hadn't paid for the property and had no entitlement to stay there.

My friend asked Stayz what they could do to help and they said nothing, not their problem - so she was out of pocket a couple of thousand dollars. This was about 2 years ago.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Tell us what you think

to WIN 1 of 2 $500 Coles/Myer gift cards

What not to say to a new mum

Some phrases just pop out before you really think about them, but there are some things you should try to not say to a new mum.

Why I'm glad to be an indulgent granny

The phone calls started a couple of weeks ago. At about 5.30 each evening - if I am lucky - I will be greeted by a sweet, excited voice declaring: "'Allo Annie".

Is this the worst relationship advice ever published?

You sometimes have to wonder whether relationship/sex advice from magazines is designed to help or humiliate.

How you talk to your baby now can impact social skills later

People used to think that social skills were something kids were born with, not taught.

Three truths about C-section mums

Lately I've been thinking about the caesarean stories and the brave women who birth their children with strength and beauty.

Scientists predict when you should start a family

Scientists have calculated at exactly what age you need to start trying to get pregnant to have the best chance of realising your dream. 

Differently abled child

When 'protecting' a child is really a cover for judgement

Why are people so concerned for this happy child and his mother?

When toddlers have strange obsessions

When it comes to two-year-olds and birthday cakes there are a few requests that are usually at the top of the list. But a cake featuring a local personal injury lawyer?

When Mama Bear strikes

When we become mums, our instinct to protect our children and keep them safe from harm is so strong we're often likened to a Mama Bear protecting her cubs.  

Immunity boosters for kids

There are no guaranteed ways to avoid the dreaded winter illnesses completely, but there are ways we can boost our children's immunity.

Mum shares portrait of her proudly breastfeeding three-year-old

Jade Beall usually chooses to breastfeed her son, now 3, in private. This week, however, she shared portraits of her breastfeeding her preschooler.

Dealing with a toddler's morning tantrums

Your schedule is not important to your two-year-old, and you cannot convince her otherwise. So what can you do?

Child in suitcase 'could have died eight years ago'

A child whose remains were dumped in a suitcase in the South Australian bush is believed to have been a girl aged between two-and-a-half to four.

MP breastfeeds baby during parliamentary session

An Argentinian mum and politician has caused a stir on social media after being filmed breastfeeding her baby.

My baby's first seizure

It was 1am on a cold winter's night when I woke suddenly to the screams of my 12-month-old son. Our lives were about to change forever.

Portable pools 'more dangerous than permanent ones'

Inflatable and portable children's pools may be required to be sold with compulsory fencing to prevent backyard drownings, with some experts even floating the idea of a ban.

Heartbreaking moment mum kisses her one-week-old goodbye

At 11.07am on April 2 this year, Sarah Marriott welcomed baby Sebastian into the world.

The amazing Tee Pee bed and kid-friendly Frankie Bunk bed

These kids' beds definitely fit the brief of providing personality and personal space for little people who are moving up in the world.

The funny things kids say when you're pregnant

Since becoming noticeably pregnant, my son has taken more of an interest in the sibling he'll soon have.

The real problem with having one child

In this age of political correctness, it seems the one subject still subject to discrimination is that of the Only Child.

Six-week-old baby found dead, believed stabbed

A neighbour heard a child screaming before a baby was found dead, believed to have been stabbed, in a house in Newcastle.

The fire hazard in more than 70,000 Australian homes

So far, 206 Samsung washing machines have caught fire and some have exploded. But many remain in people's homes.

How having a baby can bring on OCD

We all know that having a baby can turn your life upside down - and it can also bring a raft of new anxieties and worries.

IVF gender selection being considered for Australian parents

Couples using IVF may be able to choose the gender of their babies and women could be financially compensated for donating their eggs.

The best age to get married (according to the latest study)

Not too young, and not too old. That's reportedly the best age to get married. Not everyone agrees.

Get your FREE Baby & Toddler Show ticket!

Get your free ticket to the Sydney Essential Baby & Toddler Show for September 25-27 - register online now.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Tell us what you think

to WIN 1 of 2 $500 Coles/Myer gift cards

Why I'm choosing to be a single mother right from the start

I believe that you get out of families what you put into them, and I will give mine my all.

Mother and baby units are a necessity for mental health, not a luxury

I have had two postnatal psychotic episodes. The first when my eldest child was six weeks old, and another after my second child was born.

30 French baby names

French names are always in fashion, but a few have risen in popularity in recent years.

New mum's Spanish maternity nightmare

A British woman who gave birth in Spain has told of her ordeal after spending weeks trying to convince medics the baby girl was hers.

Preparing Rover to be a good dog with baby

Some friends of ours say that it's dangerous to have a dog around a newborn and that we should start looking for a new home for him. Is it?

Company offers to ship working mums' breast milk home

First Apple and Facebook announced they would pay $20,000 towards the cost of their female employees freezing their eggs, now IBM in the US has come up with an innovative new policy aimed at retaining female employees.

Prince William speaks of his pride at wife Kate and 'little joy of heaven' Charlotte

The Duke of Cambridge opened up about family life and his plans for the future in an interview to mark his first day as an air ambulance pilot.

'Glowing' eye saves baby Mason's life

A simple photo taken in front of an evening fire gave new mother Sarah Bowers the power to save her baby's life. 

Parenting and decision overload

Of all the advice people told me before having a baby, no one warned me about the amount of decisions involved.

Proof that toddlers can't be left unsupervised - ever

Parents of toddlers all know the moment when realise your child is being suspiciously quiet. It can only mean one thing - trouble!

Meet Jeremy Ryan, The Voice contestant with seven kids

If you have trouble recalling the ages of Jeremy Ryan's seven children on The Voice, you're not alone. So does he.

Baby's adorable reaction to wearing glasses for the first time

Getting glasses can be a formative moment in a person's life.

Police officer buys supplies for family after mum of six caught shoplifting

When a mum of six was caught shoplifting nappies, clothes and shoes for her kids, the last thing she expected was for a stranger to pay for her haul.

Why pregnant women on antidepressants shouldn’t panic about birth defect claims

The risk of having uncontrolled depression is far greater than the small increased risk of birth defects that may be associated with specific antidepressants.

Arrests made over children's birthday party brawl

Police have raided properties and arrested a number of people over a brawl at a child's birthday party at a play centre in Sydney's west.

Family shares awesome drone baby announcement

Looking for a creative way to share some big news? Look to the skies, like this family did.

Young warrior Owen defies doctors' predictions

Little Owen DiCandilo's name means "young warrior", and it's a description that perfectly fits the inspiring 18-month-old

Advice for dads: when to approach your wife for sex

The exhaustion that comes with caring for young children often means romance between parents becomes a thing of the past.

I might be fat, but I don't need saving

I've been fat for pretty much most of life, besides a few crazy moments of being less-fat, but for the most part I've existed on this earth with a little more meat on my bones than desirable.

The rookie mistakes we make as parents

Since the dawn of civilisation, generation after generation of new parents have had to rely on instinct, trial and error - and sometimes get it wrong.

 

FREE TICKET

See Pinky McKay live in Sydney

Get your free ticket to The Essential Baby & Toddler Show and save $20 - register online now!

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.