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return on a item at iconic.com
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#1 *melrose*

Posted 07 February 2013 - 01:21 PM

Has anyone done a return at iconic.com? and how long did it take them after you sent the item back for them to put money back on credit card??
thx

Edited by *melrose*, 07 February 2013 - 10:25 PM.


#2 SierraX

Posted 07 February 2013 - 01:42 PM

I did a return over Christmas which may have slowed them down. It took about a month to show up on my credit card; I had forgotten about it!

This was after exchanging the wrong model of shoes they sent me...right type on the box, wrong shoes!

Needless to say I won't be using them again. Not terribly happy.

#3 purpledelight

Posted 07 February 2013 - 01:59 PM

I've ordered HEAPS from them!

I swapped a pair of shoes about three or so weeks ago.. wrong size... or DD grew in between buying and collecting from post office??? (which was 2 days)

The return mailing took two weeks, but I did post it on a Friday night after 6pm, which meant it wouldn't have been picked up until 6pm Monday, and when you send back it is in "Snail mail" mode, not express shipping, so I was happy for the turn around.

So for a credit card, I would expect about the same, minus two days for the second shipping...

HTH





#4 *melrose*

Posted 07 February 2013 - 07:32 PM

ok thanks

#5 humphreybear

Posted 07 February 2013 - 08:27 PM

I returned something mid December and had to chase up the refund. The tracking had never been updated. It was all sorted but needed help from live help.

#6 Wandering

Posted 07 February 2013 - 08:46 PM

I've never had problems or waited longer than two weeks.

Once they refunded me for an item I did not return! Tried to refund the refund back to them and they seemed to think it was too difficult and said "this one's on us". That impressed me!

#7 *melrose*

Posted 07 February 2013 - 10:27 PM

i have only had people say good things about iconic.com





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