Jump to content

Shop lost my shoe!


  • Please log in to reply
12 replies to this topic

#1 bettymm

Posted 06 February 2013 - 08:04 PM

Ok so i bought a pair of little baby shoes..those pre walker soft leather slip on shoes from a little local shop (their own brand) for my 12 month old for $40 just before Christmas.  She was learning to walk at this time so i really wanted these as they were nice and soft and flexible.  After wearing them for 2 weeks, one of the shoes literally started falling apart at the seams.

I have bought something from this shop before, a shirt, that had a lace trim on it that the stitching was coming away after one wash.  I took it back and they actually repaired it for free.  i was so happy with the way they handled that i have actually become a regular customer there, they know me.  This is why when one of the shoes fell apart I took it back and told them.  The shop assistant working there didnt really know what to do but I told her to tell the manager.  The manager actually rang me and told me to bring the shoe in and she would have it repaired.  Again, i was really happy with the way she handled it.  They ring me last Friday to tell me the shoe is ready , waiting at the store and I can come and collect it.  I was so busy this week , didnt get a chance to get in there till today and when I go in they tell me..they have lost the shoe.

The sales person looked and looked , i was waiting about half an hour while she searched.  I actually had to go pick up my daughter from child care while she continued to look, ring the manager etc,  (its a really small shop too!) I returned there later to see if they found it but, no.  Apparantly the manager said I can buy another pair of the shoes for half price.

Im a little annoyed at this.  Im really not wanting to fork over more money for a pair of shoes that are obviously not that well put together.  Am i expecting too much for them to replace the missing shoe?

#2 Avogadro

Posted 06 February 2013 - 08:09 PM

They should replace the shoes if they can't find the missing shoe.  Simple.

#3 amabanana

Posted 06 February 2013 - 08:11 PM

They should be giving you a pair for free.  You would have a pair already if they hadn't lost one them!  Totally their fault so they should reimburse you.

#4 AnnBB

Posted 06 February 2013 - 08:11 PM

Uuuuummm what? They lost your shoe and instead of giving you another pair for free, they are you letting you buy another pair for half price. unsure.gif That is crazy! I would be telling them where they can shove their shoes ( and the rest of the things you won't be buying fom them in the future).

#5 Tammy Swanson

Posted 06 February 2013 - 08:16 PM

OP that is crazy, they should be replacing the pair for free! I would insist as $40 for pre walkers is very very expensive!

#6 Liadan

Posted 06 February 2013 - 08:18 PM

Pretty sure that under consumer laws, you are entitled to a complete refund.

They should be replacing them for free, or offering you a refund.

#7 mini mac

Posted 06 February 2013 - 08:18 PM

Pretty sure legally they have lost your belongings therefore should replace it or reimburse you. I hope you have a receipt of proof incase they go all dodgy and pretend they never had it...

#8 tenar

Posted 06 February 2013 - 08:24 PM

Tell them thanks, you'll take the free half of the pair they are offering, to match up with the half pair you have at home.  

Then wait and see whether the penny drops...

#9 bettymm

Posted 06 February 2013 - 08:33 PM

QUOTE
Tell them thanks, you'll take the free half of the pair they are offering, to match up with the half pair you have at home.

Then wait and see whether the penny drops...


ha! awesome.  I may just have to do that!

QUOTE
I hope you have a receipt of proof incase they go all dodgy and pretend they never had it...


  Nup.  Im hopeless at keeping receipts..never do sad.gif

So, no legal ground to stand on i guess.

just wondering if there is anything else I can do bar getting in a huff and flouncing telling them Ill never buy from that shop again?



#10 FiveAus

Posted 06 February 2013 - 08:38 PM

In a polite and conversational tone, just say "Oh, I'm not happy with having to pay more money for a shoe when you guys lost it. I'll just give Consumer Affairs a ring and see what they advise."

At the very least, the lost shoe should have been covered by the manufacturers warranty (for the damage, not them losing it), and you could also find out their number and give them a call.

#11 bettymm

Posted 06 February 2013 - 08:44 PM

QUOTE
In a polite and conversational tone, just say "Oh, I'm not happy with having to pay more money for a shoe when you guys lost it. I'll just give Consumer Affairs a ring and see what they advise."


Yep, good advice thanks.  i think ill do that.

I said to the sales person today , when she told me the managers offer of a half priced shoes .. (in a relaxed tone)

"No, I wont be paying for any more shoes, if you guys cant find it by next week ill call the manager myself and chat to her"  If the manager wont budge ill mention calling Consumer Affairs.

Cheers for the advice.

#12 toosenuf

Posted 07 February 2013 - 08:13 AM

QUOTE (Avogadro @ 06/02/2013, 09:09 PM) <{POST_SNAPBACK}>
They should replace the shoes if they can't find the missing shoe.  Simple.



this

#13 Therese

Posted 07 February 2013 - 08:21 AM

They should be giving you a replacement pair of shoes for free.






1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Heartwarming prank gives single mum the house she was hired to clean

Cara Simmons arrived at work to clean a large and beautiful house in time for a party planned for that evening. It was soon hers.

Why we should stop telling new parents to 'enjoy every moment'

A few weeks ago, some dear friends of mine had their first baby. As the proud dad texted me a picture I had to fight the natural instinct to say “Enjoy every moment!”

Transgender dad breastfeeds his babies

A transgender man who breastfed his first baby - despite having his breasts removed as part of his transformation from female to male - has now had a second child.

Couple face $1 million medical bill and bankruptcy after babymoon birth

A Canadian couple were slammed with a million dollar medical bill after their daughter was prematurely during their babymoon.

Win one of 5 Little Tikes Cozy Coupe Sport

Australia?s No 1 selling car is now available in a Sports model and we have 5 to give away to some lucky Essential Baby families.

Cigarettes, junk food dominate supermarket sales growth

One in every five dollars spent at supermarkets goes on cigarettes or junk food, according to industry data.

Teacher under fire for breastfeeding in class

There is no doubt mums have a right to continue breastfeeding after they have returned to work, but one teacher in the US has taken it to the extreme.

Video: Baby sniffs beardless dad to make sure it's him

She looks him up and down and then touches his chin, but baby Lindsey still isn't sure this clean-shaven man is her dad.

The tragedy of losing a favourite teddy bear

We were green and uninitiated, perhaps a little naïve when it came to the favourite toy responsibility.

It's possible to workout while pregnant

Medical experts say intense fitness routines can be done safely during pregnancy - if the mums-to-be follow some guidelines.

Baby for Asher Keddie and Vincent Fantauzzo

Fans followed every step of her on-screen pregnancy in Offspring, now Asher Keddie is going to be a mum in real life too.

What parents really want for their kids

Are our hopes, dreams and expectations for our children what they really need?

'I had a feeling something was seriously wrong': the fight for Kaden's diagnosis

Before even giving birth, Katie Myers' maternal instincts warned her something was wrong with her baby.

When your pregnancy causes a relationship rift

Some dads-to-be don't miss a beat when their partner is pregnant; others struggle with a range of issues and can become withdrawn, right when their support is needed most.

Couple uses group photo trick to announce pregnancy to loved ones

Katharine and Kris Camilli devised a clever trick to immortalise their family and friends' reaction to their exciting pregnancy news.

Why Tracey Spicer has given up make-up

"After 30 years on television, I had become what I despised: a painted doll who spent an hour a day and close to $200 a week putting on a mask."

Empowering bikini photo of 46-year-old mum goes viral

When a group of teenagers made rude remarks about her body as she walked past them in a bikini at the local beach, Julie Cross refused to cover up.

Devastated widow discovers she's pregnant the day before husband's funeral

They had been trying to conceive a baby for seven years. Tragically Kristy Kirchner found out she was pregnant the day before her husband Royce's funeral.

Win a family pass to Disney Live!

We have 4 family passes to give away to see Disney Live! presents Three Classic Fairy Tales, touring Australia this December/January.

Gabriella Goat sues Peppa Pig

Every toddler's favourite television pig is being sued by an Italian woman who shares a name with a Peppa Pig character.

Meet the Mpregs, the male pregnancy enthusiasts

"Men can't have babies - that's something only women can do! But our community is full of like-minded people who wish otherwise."

Your new motherhood survival kit

Forget about the bright, pretty baby things - while you're in survival mode, all you'll need are the essentials.

More than 100,000 cars recalled globally after death of pregnant woman

The announcement of a mass recall comes as Malaysian police investigate the death of pregnant woman in July.

I had a 'good baby' but still suffered from postnatal depression

I had a much wanted precious baby girl, a 'good baby' who slept well, self settled and was mostly content. It just seemed implausible to think I could succumb to depression.

Download now: Essential Kids Activity Finder app

Got bored kids? Quickly find the best activities for kids wherever you are in Australia with the Essential Kids app.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Win one of 5 Little Tikes Cozy Coupe Sport

Australia?s No 1 selling car is now available in a Sports model and we have 5 to give away to some lucky Essential Baby families.

Join PADDINGTON on the red carpet!

To celebrate the release of PADDINGTON, we are giving five lucky winners the chance to win a family pass to the exclusive Australian Premiere in Sydney on December 7!

Knowing you are one of the lucky ones

I am secure, confident and strong, but the responsibility of protecting my children can almost bring me undone.

Why I am so emotional now I have kids?

There are so many ways in which parenthood changes us as women, but one of the most noticeable, for me, has been the changing state of my emotions.

Baby survives despite sharing womb with 'foreign body'

Baby Maia was conceived against the odds, only to find she was sharing a womb with an ominous "foreign body".

Video: Baby shows dog how to jump - or vice versa

They say dog is man's best friend, but this playful pooch seems to have chosen a jumping baby as her number one buddy.

10 ways to soothe a crying baby

New paernts can get frustrated when their newborn gets fussy and can't settle down. When you're feeling overwhelmed, try some of these simple tips to help soothe your baby.

20 baby names that are becoming more popular every year

The data-lovers at nameberry.com have been at it again – this time, they’ve discovered the names that are continually rising up the ranks, ready to take out some top spots in the next few years.

10 great meals to make for new parents

Ideally, you want to give food that isn’t expensive to make, isn't too difficult to create, and freezes well; stews, bakes, soups and pasta sauces are perfect.

'It's not you, it's me': Boston bombing survivor mum to have leg amputated

Rebekah DiMartino is going through a break-up. She even wrote a farewell love letter. But it's not to her husband.

What it's like to go through early menopause

In a cruel twist, Carla had been breastfeeding and perimenopausal at the same time. But she's far from the only one to go through menopause early.

Restaurant served alcohol to two-year-old

Busy restaurants can be forgiven for getting food and drink orders mixed up from time to time, but not when the confusion leads to a two-year-old being served an alcoholic cocktail instead of the child-friendly beverage they ordered.

Julia Morris tells of miscarriage on a flight

Julia Morris has spoken about the devastation of suffering a miscarriage while on an international flight.

Woman's survival after birth 'a story of two miracles'

A US mother is home and tending to her new baby less than a month after surviving without a pulse for 45 minutes.

Eating ice may give mental boost to the iron deficient: study

A new study proposes that, like a strong cup of coffee, ice may give those with insufficient iron a much-needed mental boost.

Tiny lives in caring hands: Thank U NICU Day

Each year in Australia, over 40,000 newborns need the help of a special care nursery or neonatal intensive care unit. One day a year, the staff are honoured by the parents they help through those dark days.

I paid $50,000 to have a girl

This time my husband and I hadn't taken any chances. We had paid $50,000 and travelled 13,000 kilometres to make sure the baby growing inside me was female.

Weird pregnancy products

Some pregnancy products come to market and are just awesome. Others just leave you scratching your head.

Dear firstborn, I'm sorry

Being a first-time mum is tough for so many reasons – particularly because you really have no idea what you're doing.

A trace of sesame could kill my son

Helen Richardson son's had two anaphylactic reactions in a month. It's traumatic for everyone.

When you know before the test says yes

It wasn't a pregnancy test or missed period that told me I was pregnant with my second baby; it was too early for those things. A doner kebab told me I was going to be a mum again.

What not to do when your partner is in labour

Robbie Williams stole the show during his wife Ayda's labour, pretty much demonstrating everything on the "what not to do when your partner is in labour" list.

Best maternity swimwear and beach cover-ups

Thinking about a tropical babymoon but have nothing to wear? Here are some great swimwear and beach cover-up options for mums-to-be.

'Chopstick Baby' born at 23 weeks

Given the nickname of 'Chopstick Baby' by local media, a baby born weighing 660g has survived a week outside the womb.

 

How many weeks til Christmas?

On your To-Do list

Get the "Santa" shopping done without the kids in tow.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.