Jump to content

Shop lost my shoe!


  • Please log in to reply
12 replies to this topic

#1 bettymm

Posted 06 February 2013 - 08:04 PM

Ok so i bought a pair of little baby shoes..those pre walker soft leather slip on shoes from a little local shop (their own brand) for my 12 month old for $40 just before Christmas.  She was learning to walk at this time so i really wanted these as they were nice and soft and flexible.  After wearing them for 2 weeks, one of the shoes literally started falling apart at the seams.

I have bought something from this shop before, a shirt, that had a lace trim on it that the stitching was coming away after one wash.  I took it back and they actually repaired it for free.  i was so happy with the way they handled that i have actually become a regular customer there, they know me.  This is why when one of the shoes fell apart I took it back and told them.  The shop assistant working there didnt really know what to do but I told her to tell the manager.  The manager actually rang me and told me to bring the shoe in and she would have it repaired.  Again, i was really happy with the way she handled it.  They ring me last Friday to tell me the shoe is ready , waiting at the store and I can come and collect it.  I was so busy this week , didnt get a chance to get in there till today and when I go in they tell me..they have lost the shoe.

The sales person looked and looked , i was waiting about half an hour while she searched.  I actually had to go pick up my daughter from child care while she continued to look, ring the manager etc,  (its a really small shop too!) I returned there later to see if they found it but, no.  Apparantly the manager said I can buy another pair of the shoes for half price.

Im a little annoyed at this.  Im really not wanting to fork over more money for a pair of shoes that are obviously not that well put together.  Am i expecting too much for them to replace the missing shoe?

#2 Avogadro

Posted 06 February 2013 - 08:09 PM

They should replace the shoes if they can't find the missing shoe.  Simple.

#3 amabanana

Posted 06 February 2013 - 08:11 PM

They should be giving you a pair for free.  You would have a pair already if they hadn't lost one them!  Totally their fault so they should reimburse you.

#4 AnnBB

Posted 06 February 2013 - 08:11 PM

Uuuuummm what? They lost your shoe and instead of giving you another pair for free, they are you letting you buy another pair for half price. unsure.gif That is crazy! I would be telling them where they can shove their shoes ( and the rest of the things you won't be buying fom them in the future).

#5 Tammy Swanson

Posted 06 February 2013 - 08:16 PM

OP that is crazy, they should be replacing the pair for free! I would insist as $40 for pre walkers is very very expensive!

#6 Liadan

Posted 06 February 2013 - 08:18 PM

Pretty sure that under consumer laws, you are entitled to a complete refund.

They should be replacing them for free, or offering you a refund.

#7 mini mac

Posted 06 February 2013 - 08:18 PM

Pretty sure legally they have lost your belongings therefore should replace it or reimburse you. I hope you have a receipt of proof incase they go all dodgy and pretend they never had it...

#8 tenar

Posted 06 February 2013 - 08:24 PM

Tell them thanks, you'll take the free half of the pair they are offering, to match up with the half pair you have at home.  

Then wait and see whether the penny drops...

#9 bettymm

Posted 06 February 2013 - 08:33 PM

QUOTE
Tell them thanks, you'll take the free half of the pair they are offering, to match up with the half pair you have at home.

Then wait and see whether the penny drops...


ha! awesome.  I may just have to do that!

QUOTE
I hope you have a receipt of proof incase they go all dodgy and pretend they never had it...


  Nup.  Im hopeless at keeping receipts..never do sad.gif

So, no legal ground to stand on i guess.

just wondering if there is anything else I can do bar getting in a huff and flouncing telling them Ill never buy from that shop again?



#10 FiveAus

Posted 06 February 2013 - 08:38 PM

In a polite and conversational tone, just say "Oh, I'm not happy with having to pay more money for a shoe when you guys lost it. I'll just give Consumer Affairs a ring and see what they advise."

At the very least, the lost shoe should have been covered by the manufacturers warranty (for the damage, not them losing it), and you could also find out their number and give them a call.

#11 bettymm

Posted 06 February 2013 - 08:44 PM

QUOTE
In a polite and conversational tone, just say "Oh, I'm not happy with having to pay more money for a shoe when you guys lost it. I'll just give Consumer Affairs a ring and see what they advise."


Yep, good advice thanks.  i think ill do that.

I said to the sales person today , when she told me the managers offer of a half priced shoes .. (in a relaxed tone)

"No, I wont be paying for any more shoes, if you guys cant find it by next week ill call the manager myself and chat to her"  If the manager wont budge ill mention calling Consumer Affairs.

Cheers for the advice.

#12 toosenuf

Posted 07 February 2013 - 08:13 AM

QUOTE (Avogadro @ 06/02/2013, 09:09 PM) <{POST_SNAPBACK}>
They should replace the shoes if they can't find the missing shoe.  Simple.



this

#13 Therese

Posted 07 February 2013 - 08:21 AM

They should be giving you a replacement pair of shoes for free.






1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

A mum's tragic battle against inflammatory breast cancer

At just 37 years of age, with two young sons, Vicki was diagnosed with inflammatory breast cancer. Now her family wants all women to know the symptoms.

The business of babies around the world

Pregnancy and birth is an intriguing process no matter where you are in the world. One soon-to-be father gleans wisdom from a new guide.

Finding a positive path through IVF

It’s not surprising that IVF is often seen as a negative journey towards the ultimate positive, but having a glass-half-full approach can make a big difference to the experience.

Giving strangers the gift of parenthood

A mum explains why she and her husband are choosing to gift their leftover embryos to help strangers achieve their dream of parenthood.

Does morning sickness get better or worse with each child?

Just as every baby is unique, so is every pregnancy. And that means morning sickness can vary a lot, too.

What's so wrong with looking 'mumsy', anyway?

Why is it that the word ‘mumsy’ has connotations of such a negative nature – but seems to be the only other option apart from ‘yummy’?

Trying to speed up the inevitable

As the waiting game of late pregnancy continues, this mum considers a few things that might hurry things up a little.

One month later: where is William Tyrell?

It has been a little over a month since William Tyrell disappeared from his grandmother's home, 33 long sleepless nights for his family as they mourn the absence of their cheeky young boy.

Winter's child less likely to be moody: study

Babies born in the summer are much more likely to suffer from mood swings when they grow up, while those born in the winter are less likely to become irritable adults, scientists claim.

Single mum of two creates award-winning baby app

Suddenly single with a baby and an 11-year-old son, Tara O?Connell developed an app to improve the lives of mothers who were similarly overwhelmed.

Food for thought: looking after yourself as a new mum

As soon as your baby enters the world, everything else takes a back seat - even the necessities of daily life such as eating are severely compromised, right when you need energy the most.

'Grabbable guts' campaign aims to cut toxic fat

The Live Lighter campaign will take people inside the human body to show the internal dangers of being overweight.

The best and worst month of my life

A new mum's first month of motherhood didn't pan out as expected when she lost a family member weeks after her baby's birth.

Facebook and Apple offer to pay female staff to freeze their eggs

Facebook and Apple are hoping to provide women with the freedom to build their careers without the added pressure of having children at or by a certain age.

How a pregnancy contract could work for you and your partner

The idea of making a 'pregnancy contract' with your partner may sound a bit silly at first, but it can help make the transition to parenthood a lot smoother.

Finding a mum-friendly personal trainer

Burping babies vs burpees – yes, new mums and personal trainers live in different worlds. But they can work together - once you find the right match for you and your lifestyle.

Alleged baby snatch incident a ?misunderstanding?, say police

Police say that an incident in which a man pulled on a woman?s pram while walking a popular Sydney route late last month was a misunderstanding.

Ebola killed my aunt and is shutting down my country

Three weeks ago, my auntie, a midwife, developed a fever. Sitting here in Sydney basked in Australian sunshine, that shouldn't be big news.

The night my ovary burst

One mum shares her frightening experience and vows to never take her health for granted again.

Download now: Essential Kids Activity Finder app

Got bored kids? Quickly find the best activities for kids wherever you are in Australia with the Essential Kids app.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Win 1 of 5 Canon Powershot D30 cameras

Capture life more easily with the Canon Powershot D30. Shockproof, waterproof and dustproof, you can take it almost anywhere and shoot beautiful images, time after time. Enter now!

16 parenting truths you won't find in the baby books

I am five years into this parenting gig and I’ve learnt that sleepless nights and changing dirty nappies are child’s play.

Best and worst potty party cakes

It's nice to celebrate a child making the shift from nappies to 'big kid' undies, but do we really need a semi-realistic used toilet cake to do it? Here are some of the best and worst cakes parents have used at 'potty parties' around the world.

7 tips for a financially festive Christmas

Plan ahead - and do it now - to ensure festive season expenses don't break the bank.

'Go the F*** to Sleep' author's new book for frustrated parents

A sequel is coming soon to the 2011 hit book 'Go the F*** to Sleep' - and this time, it's about mealtimes.

Great birthday party buys from Etsy

Handmade crafts to decorate and personalise your child's next birthday - from banners to cake decorations, we've got gorgeous party finds from Etsy.

Creative storage ideas for the kids' rooms

Creative and practical storage ideas for the kids' toys and books can also add some stylish decor to your home. Visit babyology.com.au for more stylish modern finds for hip kids & parents.

The 'yucky' illness that took over my life

I have a chronic illness nobody likes to discuss, as it involves toilet talk. But it needs to be talked about.

To the mum in the doctor's waiting room

Maybe the mum I saw in that waiting room, seemingly disconnected from her baby, doesn’t have the support she needs.

10 space-saving nursery ideas

Starting a family doesn't always mean moving into a bigger house - not yet, anyway.

 

What's in a name?

Baby Names

Looking for a classic name, or an unusual name? Our Baby Name Finder is for you, search or browse to refine your shortlist.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.