Jump to content

Shop lost my shoe!


  • Please log in to reply
12 replies to this topic

#1 bettymm

Posted 06 February 2013 - 08:04 PM

Ok so i bought a pair of little baby shoes..those pre walker soft leather slip on shoes from a little local shop (their own brand) for my 12 month old for $40 just before Christmas.  She was learning to walk at this time so i really wanted these as they were nice and soft and flexible.  After wearing them for 2 weeks, one of the shoes literally started falling apart at the seams.

I have bought something from this shop before, a shirt, that had a lace trim on it that the stitching was coming away after one wash.  I took it back and they actually repaired it for free.  i was so happy with the way they handled that i have actually become a regular customer there, they know me.  This is why when one of the shoes fell apart I took it back and told them.  The shop assistant working there didnt really know what to do but I told her to tell the manager.  The manager actually rang me and told me to bring the shoe in and she would have it repaired.  Again, i was really happy with the way she handled it.  They ring me last Friday to tell me the shoe is ready , waiting at the store and I can come and collect it.  I was so busy this week , didnt get a chance to get in there till today and when I go in they tell me..they have lost the shoe.

The sales person looked and looked , i was waiting about half an hour while she searched.  I actually had to go pick up my daughter from child care while she continued to look, ring the manager etc,  (its a really small shop too!) I returned there later to see if they found it but, no.  Apparantly the manager said I can buy another pair of the shoes for half price.

Im a little annoyed at this.  Im really not wanting to fork over more money for a pair of shoes that are obviously not that well put together.  Am i expecting too much for them to replace the missing shoe?

#2 Avogadro

Posted 06 February 2013 - 08:09 PM

They should replace the shoes if they can't find the missing shoe.  Simple.

#3 Lagom

Posted 06 February 2013 - 08:11 PM

They should be giving you a pair for free.  You would have a pair already if they hadn't lost one them!  Totally their fault so they should reimburse you.

#4 AnnBB

Posted 06 February 2013 - 08:11 PM

Uuuuummm what? They lost your shoe and instead of giving you another pair for free, they are you letting you buy another pair for half price. unsure.gif That is crazy! I would be telling them where they can shove their shoes ( and the rest of the things you won't be buying fom them in the future).

#5 Tammy Swanson

Posted 06 February 2013 - 08:16 PM

OP that is crazy, they should be replacing the pair for free! I would insist as $40 for pre walkers is very very expensive!

#6 Liadan

Posted 06 February 2013 - 08:18 PM

Pretty sure that under consumer laws, you are entitled to a complete refund.

They should be replacing them for free, or offering you a refund.

#7 mini mac

Posted 06 February 2013 - 08:18 PM

Pretty sure legally they have lost your belongings therefore should replace it or reimburse you. I hope you have a receipt of proof incase they go all dodgy and pretend they never had it...

#8 tenar

Posted 06 February 2013 - 08:24 PM

Tell them thanks, you'll take the free half of the pair they are offering, to match up with the half pair you have at home.  

Then wait and see whether the penny drops...

#9 bettymm

Posted 06 February 2013 - 08:33 PM

QUOTE
Tell them thanks, you'll take the free half of the pair they are offering, to match up with the half pair you have at home.

Then wait and see whether the penny drops...


ha! awesome.  I may just have to do that!

QUOTE
I hope you have a receipt of proof incase they go all dodgy and pretend they never had it...


  Nup.  Im hopeless at keeping receipts..never do sad.gif

So, no legal ground to stand on i guess.

just wondering if there is anything else I can do bar getting in a huff and flouncing telling them Ill never buy from that shop again?



#10 FiveAus

Posted 06 February 2013 - 08:38 PM

In a polite and conversational tone, just say "Oh, I'm not happy with having to pay more money for a shoe when you guys lost it. I'll just give Consumer Affairs a ring and see what they advise."

At the very least, the lost shoe should have been covered by the manufacturers warranty (for the damage, not them losing it), and you could also find out their number and give them a call.

#11 bettymm

Posted 06 February 2013 - 08:44 PM

QUOTE
In a polite and conversational tone, just say "Oh, I'm not happy with having to pay more money for a shoe when you guys lost it. I'll just give Consumer Affairs a ring and see what they advise."


Yep, good advice thanks.  i think ill do that.

I said to the sales person today , when she told me the managers offer of a half priced shoes .. (in a relaxed tone)

"No, I wont be paying for any more shoes, if you guys cant find it by next week ill call the manager myself and chat to her"  If the manager wont budge ill mention calling Consumer Affairs.

Cheers for the advice.

#12 toosenuf

Posted 07 February 2013 - 08:13 AM

QUOTE (Avogadro @ 06/02/2013, 09:09 PM) <{POST_SNAPBACK}>
They should replace the shoes if they can't find the missing shoe.  Simple.



this

#13 Therese

Posted 07 February 2013 - 08:21 AM

They should be giving you a replacement pair of shoes for free.






1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Funny Father's Day cards

A little fun never goes astray when celebrating special occasions and Father's Day is no different. We've rounded up some funny Father's day cards for your husbands, fathers and other important men in your lives.

Electronic tags may keep newborns safe

The possibility of using electronic bracelets for mothers and their newborn babies is being investigated by Adelaide's Women's and Children's Hospital. 

Baby steps: when your little one starts walking

As a parent there are so many milestones to look forward to. That first smile, first word - and, of course, that first step.

Julia Watson's new book 'Breakfast, School Run, Chemo'

Tomorrow my friend Julia launches her first book. And while we're all overjoyed, the success is tinged with sadness. You see, Julia has stage 4 bowel cancer.

How not to name twins

Call me boring, but I don't think that when it comes to choosing my twins' names is the right time to use a good pun.

Fun Sunny Life pool inflatables just for babies

The babies of 2015 will thus be thrilled to paddle their happy baby legs in these brand new flamingo and swan baby inflatables.

Baby and bulldog born on the same day are best friends

When Chicago mum Ivette Ivens saw a French bulldog puppy who had the same birthdate as her son Dilan, she "just knew it?s meant to be" and took him home. Five months later, puppy Farley and Dilan are the best of friends - as Ivens says, "I?m pretty sure Dilan thinks they?re both the same species, as they walk at the same level and are both going through the stage of chewing on everything.?

Breastfeeding basics for beginners

Here are 10 tips to help make breastfeeding successful and stress free for both you and your baby as quickly as possible.

Girl smothers baby brother with peanut butter

This mum had a big clean up job on her hands.

How to hide those under eye shadows

Pandas are the only ones who benefit from under-eye shadows. If you're not fluffy and cute, you'll just look tired.

Young mum dies after being denied pap smear

A mother has died after she was denied a pap smear because she was deemed "too young" to need it.

Birthday cakes banned at childcare centre

A childcare centre in Sydney has banned birthday cakes after parent complaints about excessive sugar and children with allergies being left out.

Triplet surprise for newlyweds

As the radiographer moved the wand over her abdomen, Shelley King got the surprise of her life.

3 yummy Thermomix baby and toddler recipes

Louise Fulton Keats shares her recipes for babies and toddlers, including corn and sweet pikelets, pumpkin and pea risotto, and cheesy bunny biscuits.

Man arrested over toddler Nikki's death

A 31-year-old man has been arrested over the death of two-year-old Nikki Francis-Coslovich in Mildura.

Adoption ban on pregnant women to be lifted

Pregnant women will no longer be barred from adoption waiting lists in NSW, after the Baird Government decided the practice was discriminatory.

Are you getting enough magnesium?

Magnesium is the fourth most abundant mineral in the body, but we don't talk enough about it and the vital role it plays in great health and energy, as well as disease prevention.

5 workplace lessons for new parents

Take heart in these principles that will transfer seamlessly from the workplace into your new life as a parent.

Mums to follow on Instagram

A creative outlet for many, there are some savvy women complementing their blogs and businesses with riveting Instagrams feeds. We've chosen a few which have bucketloads of appeal; there are some big time players and some smaller local ones, and they each bring their special brand of magic to the Instagram experience.

Review: The Volvo 2015 XC90 SUV has all the safety features your family needs

The new Volvo XC90 SUV's focus on keeping you safe does not come at the expense of comfort in the XC90.

Kim Kardashian reveals she may have hysterectomy

Kim Kardashian has revealed complications during pregnancy means she might have to have a hysterectomy after the birth of her second child.

Why late night snacks wreak havoc on weight loss

 Loath as you may be to admit it, chances are that at some point you have found yourself in the kitchen late at night, devouring food.

Toddler twins pretend to be asleep to fool mum

They say twins have a unique connection. If this cute clip is anything to go by, these toddler sisters like to use their special bond to try to fool their mother.

Dad bags: 10 picks for out and about

Getting out of the house is a big priority in the early years of parenthood and you need to take a well-stocked kit with you. We've chosen 10 of the best nappy bags sure to appeal to dads in style and function.

Win a Mountain Buggy Swift

To celebrate Essential Baby reaching half a million Facebook fans, we have a Mountain Buggy Swift to giveaway to a lucky fan.

Get your FREE Baby & Toddler Show ticket!

Get your free ticket to the Sydney Essential Baby & Toddler Show for September 25-27 - register online now.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Dads who do their share have more sex: study

For women trying to encourage their partners to take more interest in fatherhood, it could be the ultimate incentive.

Think you might have IBS, coeliac disease or Crohn's?

Conditions affecting the gastrointestinal tract are common in modern humans, and many are on the rise - including irritable bowel syndrome (IBS), inflammatory bowel disease (IBD) and coeliac disease.

Couple poses for newborn shoot with adorable puppy

Tired of being asked about their baby-making plans, Australian couple Matt and Abby decided to give a creative answer.

The exercises you know you should be doing (but probably aren't)

I bet your to-do list today is long. But somewhere on that massive list, are you making time for your pelvic floor?

This baby really loves the family cat

Some babies get excited when mum or dad come to get them from their cot after a nap.

Designer kids clothing good enough to eat by Oeuf

Even if you aren't heading to the Northern hemisphere in the next six months, you can't help but love the amazing food-themed knits for babies and kids by cult kids brand Oeuf.

Early exposure to peanuts recommended for allergy prevention

A paediatricians' group is recommending that infants at high risk of peanut allergies be given foods containing peanuts before they turn one.

Home brand foods contain less salt than pricier rivals

Supermarket home brand foods, long derided as cheap and inferior, contain far lower levels of salt than pricier, branded rivals, new research shows.

Nannies for hire, wherever you're flying

Ever dreaded the prospect of a long flight, dreaming about how wonderful it would be for a nanny to entertain the kids?

Couple poses for newborn shoot with adorable puppy

Tired of being asked about their baby-making plans, Australian couple Matt and Abby decided to give a creative answer: with an unusual photo shoot with their 'baby', a groodle (poodle/golden retriever cross) named Humphrey. The talented Elisha from Elisha Minnette Photography caught all the precious shots.

Is it okay to name your baby with a sense of humour?

My husband was sure that Danger was a good option for a boy. And as the pregnancy progressed, it actually started to sound really good.

Woman gives birth after having her own mother's uterus transplanted

In a world first, a healthy baby has been born from the same womb that nurtured his own mother.

So hot right now: double-barrelled baby names on the rise

It's one way to make your baby stand out from the pack – giving them not one, but two first names.

Second time around: is it really better the devil you know?

When I fell pregnant with my second child I was, naturally, very excited. Then it all started to come back to me - and I freaked.

Shopping with kids: breaking the pester-power cycle

You're out shopping with your little one and they're incessantly whining that they want a treat. It's easy to say no ... the first time, at least.

How did we have babies before apps came along?

Three months ago, my wife, Chrysta, and I were driving along Melrose Avenue in Los Angeles when she let out a harrowing cry.

When your toddler disagrees

There comes a time when your child starts having different views to you. I didn't realise that time would come so soon.

Win a Pacapod this Father's Day

To celebrate dads and families, we are giving away a Picos Pack from Pacapod Australia filled with a few extra goodies ENTER NOW

 

FREE TICKET

Discover the magic of the LEGOŽ DUPLOŽ Play Area in Sydney

Get your free ticket to The Essential Baby & Toddler Show and save $20 - register online now!

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.