Jump to content

ActewAGL Electricity Bill
...it is $100,098 OMG


  • Please log in to reply
31 replies to this topic

#1 whoisme

Posted 04 February 2013 - 04:17 PM

As the title says, we got our electrical bill and it is for $100,098.

My DH is dealing with this.  OBVIOUSLY it is an ERROR, but the lady on the phone to my DH said

"IF it is an error, you won't need to pay it, but if it isn't a fault, then you have to pay it"

What the hell, of course it is a great big in your face friggin error, why even say it isn't one and stress me out for another 6 weeks until they "investigate" the issue...seriously....this is a joke!

Vent Over....

#2 Bluenomi

Posted 04 February 2013 - 04:20 PM

If it isn't a fault???? How much electricity would you need to be using for a bill like that???


#3 lisacat

Posted 04 February 2013 - 04:21 PM

HOLY CRAP!
That is one big hydro plant you have growing, lol.

#4 Water Dragon

Posted 04 February 2013 - 04:21 PM

Oh my GOD!!!!!! That's insane, what on earth!? Is that for the entire suburb for the quater or something!? Which suburb are you in!? I'm so sorry, what a fright!!

#5 whoisme

Posted 04 February 2013 - 04:23 PM

I'm pretty sure you couldn't even use that much electricity in the 100 days the bill was for....and like, how many bloody homes/suburbs/countries does it take to use up that much electricity in that time.

#6 FeRaL n ScReWeD

Posted 04 February 2013 - 04:23 PM

ohmy.gif wow!
That's one high bill.
I don't see how residential service could use so much power.
I'd say 100% a billing error.

#7 FeralLIfeHacker

Posted 04 February 2013 - 04:25 PM

Oh dear Lord, now that is a very worthy energy vent if ever I saw one!
I had a similar thing, it wasn't so big but it was 3k and they were actually going to charge me $22 to send out a guy to re-read the meter.  I got onto a manager and lost my sh*t, they still told me they couldn't confirm if it was an error until it had been checked out, I had to wait for weeks and they wouldn't tell me over the phone, they just kept telling me I had to wait and  a new bill would be issued if it was an error.  It was of course an error and I got a new lower bill but had weeks of freaking out thinking I might have to pay 3k!
Very, very frustrating.
I'm sorry OP, I hope it gets sorted quickly for you.

#8 -*meh*-

Posted 04 February 2013 - 04:29 PM

so out of curiosity how long is this bill supposed to be for?

#9 whoisme

Posted 04 February 2013 - 04:30 PM

QUOTE
lisacat Posted Today, 05:21 PM
  HOLY CRAP!
That is one big hydro plant you have growing, lol.


Thanks Lisacat, humour helps break the stress tension a bit.



QUOTE
-*meh*- Posted Today, 05:29 PM
  so out of curiosity how long is this bill supposed to be for?


100 days...

#10 ~Sorceress~

Posted 04 February 2013 - 04:44 PM

Wow! I'm sorry it must be stressful for you, but how hilarious for them to think it might not be an error! biggrin.gif Have you asked if it's actually POSSIBLE to suck that much power at a domestic address?

Oh no, wait - now we know who to blame for any recent black outs wink.gif biggrin.gif .

#11 claptrap

Posted 04 February 2013 - 04:45 PM

Perhaps contact these people, OP (ACT ombudsman for energy and water)

http://www.accc.gov.au/content/index.phtml...8/whichType/org

#12 protart roflcoptor

Posted 04 February 2013 - 05:03 PM

Will be looking out for your story on ACA or TT, OP.

ph34r.gif

#13 brazen

Posted 04 February 2013 - 05:06 PM

hahahaha i can't believe that woman would say that to you!!!!

you poor thing, hope you get it sorted out ASAP!!!

#14 kpingitquiet

Posted 04 February 2013 - 05:16 PM

WTAF? Are you like...25 or 30 years behind in payments? biggrin.gif

#15 -*meh*-

Posted 04 February 2013 - 05:40 PM

QUOTE (brazen @ 04/02/2013, 05:36 PM) <{POST_SNAPBACK}>
hahahaha i can't believe that woman would say that to you!!!!

you poor thing, hope you get it sorted out ASAP!!!


unfortunately it is probably scripted and she would probably fail her call quality if she didn't say it... there are lots of things like that that people in a call centre have to ask but it seems stupid to the caller.

#16 silver-rain

Posted 04 February 2013 - 05:45 PM

Not whinging about my $500 bill any more  unsure.gif
Hope you can get it sorted soon, OP, what a shock! (bah-doom ching! No pun intended!! biggrin.gif )

#17 secret~sammy

Posted 04 February 2013 - 05:59 PM

QUOTE
unfortunately it is probably scripted and she would probably fail her call quality if she didn't say it... there are lots of things like that that people in a call centre have to ask but it seems stupid to the caller.


This.

I had a telco tell me the problem I was having was a problem inside the exchange and she'd send a tech to fix it but if it turned out to be my fault I'd have to pay the call out fee for the tech.

For the record, I hadn't broken into the exchange to mess with my internet connection and didn't have to pay the fee

#18 Feral*Spikey*

Posted 04 February 2013 - 06:36 PM

That's like the electricity bill for around 150 houses. Or more. huh.gif

So, your neighbours are like, illegally hacking your power supply dude. The entire suburb worth.

Do they smile at you a lot?

(only kidding - hope it gets resolved quickly)

#19 Jellyblush

Posted 04 February 2013 - 08:02 PM

QUOTE (*Spikey* @ 04/02/2013, 07:36 PM) <{POST_SNAPBACK}>
So, your neighbours are like, illegally hacking your power supply dude. The entire suburb worth.


That actually is possible. If by a remote chance it's not a billing error, I'd say it is this!

#20 Therese

Posted 04 February 2013 - 08:05 PM

Wow. I will never complain about my bills again...

Seriously though, I hope you get it sorted soon.

#21 *molly*

Posted 04 February 2013 - 08:05 PM

Oh you poor thing, how ridiculous! Don't worry, the woman on the phone only said that to cover herself - she would use that line in all situations.

#22 ThatsNotMyName

Posted 05 February 2013 - 01:25 PM

ohmy.gif  holy dooly that's ridiculous!

#23 ~sydblue~

Posted 05 February 2013 - 01:31 PM

OP, my DH's first words were "What did they do, start up a drug lab or something?"
Then it was "F'wits always making mistakes and then expect us to just wait while they decide when and how to fix it."

#24 Mose

Posted 05 February 2013 - 01:43 PM

Oh how stressful.

We had one when we lived overseas that the call centre staff could actually see from their records just had the decimal point in the wrong place, so four figures instead of three.  They thought we should just pay it, and then be in credit.  Considering we were planning to move to another country a few months later I didn't take them up on this kind offer!

Try not to let it stress you out too much - it will get sorted.

Also, before you call the ombudsman, you usually have to let the company know you are doing it (Ombudsman's office will check this with you before they action your complaint) Mention the ombudsman in your next call and you will find you get escalated to staff with more authority pretty quickly I would think.

#25 MCMama

Posted 05 February 2013 - 02:05 PM

Unbelievable!
So did you have your house done up in a million Christmas lights over the holiday break?

Hope the idiots sort it out soon for you.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Teaching our son to say no to violence against women

Today, on White Ribbon Day - and every other day - we're teaching our son to say no to violence against women.

Mothers told to breastfeed in 'spacious' toilet

If there is one thing the owners of Tillings Cafe can be certain of, it is that the eatery won't win the award for Britain's best baby-friendly coffee shop any time soon.

Mother gives name to son dumped down drain

A woman who admitted to dumping her newborn baby down a Sydney drain has reportedly been allowed to give him a name.

Taking small steps to reduce stress

Are you feeling used up by life's stress, family problems and a demanding job you can't turn off? Many people are way beyond work-life exhaustion. They are functioning as robots.

Bad news: we're running out of chocolate

The world's biggest chocolate-maker says we're running out of chocolate.

Born at 23 weeks, 'Chopstick Baby' survives first week

A baby who was born at 23 weeks has survived her first week of life outside the womb.

Manic stations: the nesting instinct in pregnancy

It might sound like temporary insanity, but almost obsessive nesting as you near your due date isn’t uncommon – even if you’re not usually a particularly clean person.

How a baby can survive alone for days on end

The baby found abandoned in a Sydney drain may have been alone for up to six days without being fed, leaving many asking how he could have survived.

When it begins to look a lot like Christmas

A child's excitement at Christmas time is a beautiful thing, but one dad ponders whether his toddler daughter is getting into the festive mood a bit too soon.

Hospital lets dads the experience some of the pain of childbirth

A new experience is radically altering men's views of childbirth.

Italian doctors questioned over formula bribes

Italian police have placed 12 doctors under house arrest on suspicion of promoting baby milk formula over breastfeeding.

Heartwarming prank gives single mum the house she was hired to clean

Cara Simmons arrived at work to clean a large and beautiful house in time for a party planned for that evening. It was soon hers.

Those special moments of sibling bonding

Every now and then your child does or says something that is truly memorable.

Why we should stop telling new parents to 'enjoy every moment'

A few weeks ago, some dear friends of mine had their first baby. As the proud dad texted me a picture I had to fight the natural instinct to say “Enjoy every moment!”

Baby monitor footage posted online

Footage of Australian babies and children sleeping in their bedrooms are among the images on a Russian site showing live feeds from thousands of homes and businesses around the world.

Did this new dad really hit on his wife's midwife?

Was there really a man who was actually there by his wife’s side as she laboured and gave birth to his child, all while he was making what he perceived to be meaningful eye contact with a midwife?

Keep calm and ignore the Tantrum Trolls

Tantrum Trolls are a small but growing species of predatory bottom-feeders who delight in picking on parents at their most vulnerable.

It's okay to never 'get over' the death of a loved one

The death of children, siblings, and parents has long term impacts on the rest of our lives.

What Mark Latham needs to know about depression and motherhood

Love has nothing to do with mental illness. But love may drive a mother to do something about it.

'We're just trying to keep our child alive': life with FPIES

We have a beautiful seven-month-old son, and his allergy rules our life.

Transgender dad breastfeeds his babies

A transgender man who breastfed his first baby - despite having his breasts removed as part of his transformation from female to male - has now had a second child.

Couple face $1 million medical bill and bankruptcy after babymoon birth

A Canadian couple were slammed with a million dollar medical bill after their daughter was prematurely during their babymoon.

Cigarettes, junk food dominate supermarket sales growth

One in every five dollars spent at supermarkets goes on cigarettes or junk food, according to industry data.

Teacher under fire for breastfeeding in class

There is no doubt mums have a right to continue breastfeeding after they have returned to work, but one teacher in the US has taken it to the extreme.

Win a family pass to Disney Live!

We have 4 family passes to give away to see Disney Live! presents Three Classic Fairy Tales, touring Australia this December/January.

Download now: Essential Kids Activity Finder app

Got bored kids? Quickly find the best activities for kids wherever you are in Australia with the Essential Kids app.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Join PADDINGTON on the red carpet!

To celebrate the release of PADDINGTON, we are giving five lucky winners the chance to win a family pass to the exclusive Australian Premiere in Sydney on December 7!

The tragedy of losing a favourite teddy bear

We were green and uninitiated, perhaps a little naïve when it came to the favourite toy responsibility.

Video: Baby sniffs beardless dad to make sure it's him

She looks him up and down and then touches his chin, but baby Lindsey still isn't sure this clean-shaven man is her dad.

It's possible to workout while pregnant

Medical experts say intense fitness routines can be done safely during pregnancy - if the mums-to-be follow some guidelines.

What parents really want for their kids

Are our hopes, dreams and expectations for our children what they really need?

'I had a feeling something was seriously wrong'

Before even giving birth, Katie Myers' maternal instincts warned her something was wrong with her baby.

When your pregnancy causes a relationship rift

Some dads-to-be don't miss a beat when their partner is pregnant; others struggle with a range of issues and can become withdrawn, right when their support is needed most.

Couple uses group photo trick to announce pregnancy to loved ones

Katharine and Kris Camilli devised a clever trick to immortalise their family and friends' reactions to their exciting pregnancy news.

Why Tracey Spicer has given up make-up

"After 30 years on television, I had become what I despised: a painted doll who spent an hour a day and close to $200 a week putting on a mask."

Knowing you are one of the lucky ones

I am secure, confident and strong, but the responsibility of protecting my children can almost bring me undone.

Why I am so emotional now I have kids?

There are so many ways in which parenthood changes us as women, but one of the most noticeable, for me, has been the changing state of my emotions.

Baby survives despite sharing womb with 'foreign body'

Baby Maia was conceived against the odds, only to find she was sharing a womb with an ominous "foreign body".

Video: Baby shows dog how to jump - or vice versa

They say dog is man's best friend, but this playful pooch seems to have chosen a jumping baby as her number one buddy.

10 ways to soothe a crying baby

New paernts can get frustrated when their newborn gets fussy and can't settle down. When you're feeling overwhelmed, try some of these simple tips to help soothe your baby.

20 baby names that are becoming more popular every year

The data-lovers at nameberry.com have been at it again – this time, they’ve discovered the names that are continually rising up the ranks, ready to take out some top spots in the next few years.

10 great meals to make for new parents

Ideally, you want to give food that isn’t expensive to make, isn't too difficult to create, and freezes well; stews, bakes, soups and pasta sauces are perfect.

Weird pregnancy products

Some pregnancy products come to market and are just awesome. Others just leave you scratching your head.

Carers admit to force-feeding children

Twin brothers have become dads on the same day ? with their partners giving birth in the same hospital, and even the same birthing pool.

 

How many weeks til Christmas?

On your To-Do list

Get the "Santa" shopping done without the kids in tow.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.