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ActewAGL Electricity Bill
...it is $100,098 OMG


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31 replies to this topic

#1 whoisme

Posted 04 February 2013 - 04:17 PM

As the title says, we got our electrical bill and it is for $100,098.

My DH is dealing with this.  OBVIOUSLY it is an ERROR, but the lady on the phone to my DH said

"IF it is an error, you won't need to pay it, but if it isn't a fault, then you have to pay it"

What the hell, of course it is a great big in your face friggin error, why even say it isn't one and stress me out for another 6 weeks until they "investigate" the issue...seriously....this is a joke!

Vent Over....

#2 Bluenomi

Posted 04 February 2013 - 04:20 PM

If it isn't a fault???? How much electricity would you need to be using for a bill like that???


#3 lisacat

Posted 04 February 2013 - 04:21 PM

HOLY CRAP!
That is one big hydro plant you have growing, lol.

#4 Water Dragon

Posted 04 February 2013 - 04:21 PM

Oh my GOD!!!!!! That's insane, what on earth!? Is that for the entire suburb for the quater or something!? Which suburb are you in!? I'm so sorry, what a fright!!

#5 whoisme

Posted 04 February 2013 - 04:23 PM

I'm pretty sure you couldn't even use that much electricity in the 100 days the bill was for....and like, how many bloody homes/suburbs/countries does it take to use up that much electricity in that time.

#6 sarahs_three

Posted 04 February 2013 - 04:23 PM

ohmy.gif wow!
That's one high bill.
I don't see how residential service could use so much power.
I'd say 100% a billing error.

#7 Mummytoyou

Posted 04 February 2013 - 04:25 PM

Oh dear Lord, now that is a very worthy energy vent if ever I saw one!
I had a similar thing, it wasn't so big but it was 3k and they were actually going to charge me $22 to send out a guy to re-read the meter.  I got onto a manager and lost my sh*t, they still told me they couldn't confirm if it was an error until it had been checked out, I had to wait for weeks and they wouldn't tell me over the phone, they just kept telling me I had to wait and  a new bill would be issued if it was an error.  It was of course an error and I got a new lower bill but had weeks of freaking out thinking I might have to pay 3k!
Very, very frustrating.
I'm sorry OP, I hope it gets sorted quickly for you.

#8 -*meh*-

Posted 04 February 2013 - 04:29 PM

so out of curiosity how long is this bill supposed to be for?

#9 whoisme

Posted 04 February 2013 - 04:30 PM

QUOTE
lisacat Posted Today, 05:21 PM
  HOLY CRAP!
That is one big hydro plant you have growing, lol.


Thanks Lisacat, humour helps break the stress tension a bit.



QUOTE
-*meh*- Posted Today, 05:29 PM
  so out of curiosity how long is this bill supposed to be for?


100 days...

#10 ~Sorceress~

Posted 04 February 2013 - 04:44 PM

Wow! I'm sorry it must be stressful for you, but how hilarious for them to think it might not be an error! biggrin.gif Have you asked if it's actually POSSIBLE to suck that much power at a domestic address?

Oh no, wait - now we know who to blame for any recent black outs wink.gif biggrin.gif .

#11 codswallop

Posted 04 February 2013 - 04:45 PM

Perhaps contact these people, OP (ACT ombudsman for energy and water)

http://www.accc.gov.au/content/index.phtml...8/whichType/org

#12 protart roflcoptor

Posted 04 February 2013 - 05:03 PM

Will be looking out for your story on ACA or TT, OP.

ph34r.gif

#13 brazen

Posted 04 February 2013 - 05:06 PM

hahahaha i can't believe that woman would say that to you!!!!

you poor thing, hope you get it sorted out ASAP!!!

#14 kpingitquiet

Posted 04 February 2013 - 05:16 PM

WTAF? Are you like...25 or 30 years behind in payments? biggrin.gif

#15 -*meh*-

Posted 04 February 2013 - 05:40 PM

QUOTE (brazen @ 04/02/2013, 05:36 PM) <{POST_SNAPBACK}>
hahahaha i can't believe that woman would say that to you!!!!

you poor thing, hope you get it sorted out ASAP!!!


unfortunately it is probably scripted and she would probably fail her call quality if she didn't say it... there are lots of things like that that people in a call centre have to ask but it seems stupid to the caller.

#16 silver-rain

Posted 04 February 2013 - 05:45 PM

Not whinging about my $500 bill any more  unsure.gif
Hope you can get it sorted soon, OP, what a shock! (bah-doom ching! No pun intended!! biggrin.gif )

#17 secret~sammy

Posted 04 February 2013 - 05:59 PM

QUOTE
unfortunately it is probably scripted and she would probably fail her call quality if she didn't say it... there are lots of things like that that people in a call centre have to ask but it seems stupid to the caller.


This.

I had a telco tell me the problem I was having was a problem inside the exchange and she'd send a tech to fix it but if it turned out to be my fault I'd have to pay the call out fee for the tech.

For the record, I hadn't broken into the exchange to mess with my internet connection and didn't have to pay the fee

#18 *Spikey*

Posted 04 February 2013 - 06:36 PM

That's like the electricity bill for around 150 houses. Or more. huh.gif

So, your neighbours are like, illegally hacking your power supply dude. The entire suburb worth.

Do they smile at you a lot?

(only kidding - hope it gets resolved quickly)

#19 Jellyblush

Posted 04 February 2013 - 08:02 PM

QUOTE (*Spikey* @ 04/02/2013, 07:36 PM) <{POST_SNAPBACK}>
So, your neighbours are like, illegally hacking your power supply dude. The entire suburb worth.


That actually is possible. If by a remote chance it's not a billing error, I'd say it is this!

#20 Therese

Posted 04 February 2013 - 08:05 PM

Wow. I will never complain about my bills again...

Seriously though, I hope you get it sorted soon.

#21 *molly*

Posted 04 February 2013 - 08:05 PM

Oh you poor thing, how ridiculous! Don't worry, the woman on the phone only said that to cover herself - she would use that line in all situations.

#22 ThatsNotMyName

Posted 05 February 2013 - 01:25 PM

ohmy.gif  holy dooly that's ridiculous!

#23 ~sydblue~

Posted 05 February 2013 - 01:31 PM

OP, my DH's first words were "What did they do, start up a drug lab or something?"
Then it was "F'wits always making mistakes and then expect us to just wait while they decide when and how to fix it."

#24 Mose

Posted 05 February 2013 - 01:43 PM

Oh how stressful.

We had one when we lived overseas that the call centre staff could actually see from their records just had the decimal point in the wrong place, so four figures instead of three.  They thought we should just pay it, and then be in credit.  Considering we were planning to move to another country a few months later I didn't take them up on this kind offer!

Try not to let it stress you out too much - it will get sorted.

Also, before you call the ombudsman, you usually have to let the company know you are doing it (Ombudsman's office will check this with you before they action your complaint) Mention the ombudsman in your next call and you will find you get escalated to staff with more authority pretty quickly I would think.

#25 MCMama

Posted 05 February 2013 - 02:05 PM

Unbelievable!
So did you have your house done up in a million Christmas lights over the holiday break?

Hope the idiots sort it out soon for you.




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