Jump to content

ActewAGL Electricity Bill
...it is $100,098 OMG


  • Please log in to reply
31 replies to this topic

#1 whoisme

Posted 04 February 2013 - 04:17 PM

As the title says, we got our electrical bill and it is for $100,098.

My DH is dealing with this.  OBVIOUSLY it is an ERROR, but the lady on the phone to my DH said

"IF it is an error, you won't need to pay it, but if it isn't a fault, then you have to pay it"

What the hell, of course it is a great big in your face friggin error, why even say it isn't one and stress me out for another 6 weeks until they "investigate" the issue...seriously....this is a joke!

Vent Over....

#2 Bluenomi

Posted 04 February 2013 - 04:20 PM

If it isn't a fault???? How much electricity would you need to be using for a bill like that???


#3 lisacat

Posted 04 February 2013 - 04:21 PM

HOLY CRAP!
That is one big hydro plant you have growing, lol.

#4 Water Dragon

Posted 04 February 2013 - 04:21 PM

Oh my GOD!!!!!! That's insane, what on earth!? Is that for the entire suburb for the quater or something!? Which suburb are you in!? I'm so sorry, what a fright!!

#5 whoisme

Posted 04 February 2013 - 04:23 PM

I'm pretty sure you couldn't even use that much electricity in the 100 days the bill was for....and like, how many bloody homes/suburbs/countries does it take to use up that much electricity in that time.

#6 sarahs_three

Posted 04 February 2013 - 04:23 PM

ohmy.gif wow!
That's one high bill.
I don't see how residential service could use so much power.
I'd say 100% a billing error.

#7 Mummytoyou

Posted 04 February 2013 - 04:25 PM

Oh dear Lord, now that is a very worthy energy vent if ever I saw one!
I had a similar thing, it wasn't so big but it was 3k and they were actually going to charge me $22 to send out a guy to re-read the meter.  I got onto a manager and lost my sh*t, they still told me they couldn't confirm if it was an error until it had been checked out, I had to wait for weeks and they wouldn't tell me over the phone, they just kept telling me I had to wait and  a new bill would be issued if it was an error.  It was of course an error and I got a new lower bill but had weeks of freaking out thinking I might have to pay 3k!
Very, very frustrating.
I'm sorry OP, I hope it gets sorted quickly for you.

#8 -*meh*-

Posted 04 February 2013 - 04:29 PM

so out of curiosity how long is this bill supposed to be for?

#9 whoisme

Posted 04 February 2013 - 04:30 PM

QUOTE
lisacat Posted Today, 05:21 PM
  HOLY CRAP!
That is one big hydro plant you have growing, lol.


Thanks Lisacat, humour helps break the stress tension a bit.



QUOTE
-*meh*- Posted Today, 05:29 PM
  so out of curiosity how long is this bill supposed to be for?


100 days...

#10 ~Sorceress~

Posted 04 February 2013 - 04:44 PM

Wow! I'm sorry it must be stressful for you, but how hilarious for them to think it might not be an error! biggrin.gif Have you asked if it's actually POSSIBLE to suck that much power at a domestic address?

Oh no, wait - now we know who to blame for any recent black outs wink.gif biggrin.gif .

#11 codswallop

Posted 04 February 2013 - 04:45 PM

Perhaps contact these people, OP (ACT ombudsman for energy and water)

http://www.accc.gov.au/content/index.phtml...8/whichType/org

#12 protart roflcoptor

Posted 04 February 2013 - 05:03 PM

Will be looking out for your story on ACA or TT, OP.

ph34r.gif

#13 brazen

Posted 04 February 2013 - 05:06 PM

hahahaha i can't believe that woman would say that to you!!!!

you poor thing, hope you get it sorted out ASAP!!!

#14 kpingitquiet

Posted 04 February 2013 - 05:16 PM

WTAF? Are you like...25 or 30 years behind in payments? biggrin.gif

#15 -*meh*-

Posted 04 February 2013 - 05:40 PM

QUOTE (brazen @ 04/02/2013, 05:36 PM) <{POST_SNAPBACK}>
hahahaha i can't believe that woman would say that to you!!!!

you poor thing, hope you get it sorted out ASAP!!!


unfortunately it is probably scripted and she would probably fail her call quality if she didn't say it... there are lots of things like that that people in a call centre have to ask but it seems stupid to the caller.

#16 silver-rain

Posted 04 February 2013 - 05:45 PM

Not whinging about my $500 bill any more  unsure.gif
Hope you can get it sorted soon, OP, what a shock! (bah-doom ching! No pun intended!! biggrin.gif )

#17 secret~sammy

Posted 04 February 2013 - 05:59 PM

QUOTE
unfortunately it is probably scripted and she would probably fail her call quality if she didn't say it... there are lots of things like that that people in a call centre have to ask but it seems stupid to the caller.


This.

I had a telco tell me the problem I was having was a problem inside the exchange and she'd send a tech to fix it but if it turned out to be my fault I'd have to pay the call out fee for the tech.

For the record, I hadn't broken into the exchange to mess with my internet connection and didn't have to pay the fee

#18 *Spikey*

Posted 04 February 2013 - 06:36 PM

That's like the electricity bill for around 150 houses. Or more. huh.gif

So, your neighbours are like, illegally hacking your power supply dude. The entire suburb worth.

Do they smile at you a lot?

(only kidding - hope it gets resolved quickly)

#19 Jellyblush

Posted 04 February 2013 - 08:02 PM

QUOTE (*Spikey* @ 04/02/2013, 07:36 PM) <{POST_SNAPBACK}>
So, your neighbours are like, illegally hacking your power supply dude. The entire suburb worth.


That actually is possible. If by a remote chance it's not a billing error, I'd say it is this!

#20 Therese

Posted 04 February 2013 - 08:05 PM

Wow. I will never complain about my bills again...

Seriously though, I hope you get it sorted soon.

#21 *molly*

Posted 04 February 2013 - 08:05 PM

Oh you poor thing, how ridiculous! Don't worry, the woman on the phone only said that to cover herself - she would use that line in all situations.

#22 ThatsNotMyName

Posted 05 February 2013 - 01:25 PM

ohmy.gif  holy dooly that's ridiculous!

#23 ~sydblue~

Posted 05 February 2013 - 01:31 PM

OP, my DH's first words were "What did they do, start up a drug lab or something?"
Then it was "F'wits always making mistakes and then expect us to just wait while they decide when and how to fix it."

#24 Mose

Posted 05 February 2013 - 01:43 PM

Oh how stressful.

We had one when we lived overseas that the call centre staff could actually see from their records just had the decimal point in the wrong place, so four figures instead of three.  They thought we should just pay it, and then be in credit.  Considering we were planning to move to another country a few months later I didn't take them up on this kind offer!

Try not to let it stress you out too much - it will get sorted.

Also, before you call the ombudsman, you usually have to let the company know you are doing it (Ombudsman's office will check this with you before they action your complaint) Mention the ombudsman in your next call and you will find you get escalated to staff with more authority pretty quickly I would think.

#25 MCMama

Posted 05 February 2013 - 02:05 PM

Unbelievable!
So did you have your house done up in a million Christmas lights over the holiday break?

Hope the idiots sort it out soon for you.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Britain's youngest parents: mother 12, father 13

A 12-year-old schoolgirl and her 13-year-old boyfriend are believed to have become Britain?s youngest parents, after the birth of their baby girl earlier this week.

When Prince George met Bilby George

Prince George has met an Aussie marsupial named after him in his first official engagement in Australia.

Asphyxia link another piece of the SIDS puzzle

An Australian study has uncovered information which could lead to a better understanding of why babies die from Sudden Infant Death Syndrome.

Pregnant woman dies after doctor removes ovary instead of appendix

When a UK woman went to hospital suffering appendicitis, doctors mistakenly removed her healthy ovary - with tragic consequences.

The milestones I can't wait to celebrate

Nothing can beat the feeling of witnessing that first smile, first step and first word - but here's a list of 'firsts' I'm really looking forward to now.

How you develop in your baby's first year

Just as babies undergo rapid growth as they learn and change in their first year, we?re learning and changing quickly as parents, too. Don?t underestimate the developmental stages you go through when you have a baby.

Can you make your baby smarter even before birth?

A product new to Australia claims to help babies be born "as intelligent as possible", but not all experts agree on the benefits of educating babies while still in the womb.

How a mother's love helped unearth the skills of an autistic savant

Autistic savant Ping Lian Yeak, a prodigious artist who has had his work shown all over the world, couldn't have done it without the support and love of his proud mum.

Rescue dog Zoey and BFF Jasper star in adorable pics

Photographer, self-professed "crazy dog lady" and mum Grace Chon takes photos of rescue dog Zoey and her 10-month-old son Jasper together. The results are just too cute. See more on Instagram @thegracechon.

Download now: Essential Kids Activity Finder app

Got bored kids? Quickly find the best activities for kids wherever you are in Australia with the Essential Kids app.

A tiny heart: a baby?s death gives life to another

Simon Alexander Garcia lived only one brief hour. But somewhere, a little girl?s heart is beating today because of him.

Ear piercing: what age is best?

What is it that shapes our opinions on what?s an 'appropriate' age for our children to get their ears pierced? Parents share their views on how young is too young when it comes to piercing.

Why is childbirth still such a pain?

The options given to women to help them cope in labour have barely changed in years.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Win the brand new phil&teds vibe

Check out the good looking new release of the Vibe 3 and the Verve 4-wheeler inline strollers. To celebrate their release, we have a Vibe with double kit to give away.

Baby sleep

From birth to one year and beyond, read about baby sleep, soothing techniques, routines, and sleep school experiences.

Easter gifts for babies, no chocolate in sight!

If this is your little one?s first Easter you might want to mark the occasion with something a little extra special. Here are 10 Easter gift ideas, which won't harm little teeth.

7 tips for a kid-free trip, not a guilt trip

Although I?m jumping out of my skin to take my child-free holiday, I?m dreading the goodbye. But I?m determined to make the most of it without tarnishing it with guilt or sadness about leaving the kids.

Itchibubs: clothes for babies and toddlers with eczema

Parents of children who suffer from eczema will know only too well the scratching that occurs around the clock. A new clothing range aims to help make everyone more comfortable.

Ear piercing: what age is best?

What is it that shapes our opinions on what?s an 'appropriate' age for our children to get their ears pierced? Parents share their views on how young is too young when it comes to piercing.

Caring for kids helps grandmothers stay mentally alert

Looking after grandchildren can help grandmothers ward off brain disease - but it's also possible to get too much of a good thing, researchers say.

Why I loved my third home water birth

After two water births at home, I was determined to give birth to my son the same way. I just hoped this birth would be quicker than my last two.

Revealed: 7 ways food marketers try to trick consumers

If you?re confused by food labels, you?re not alone. Next time you?re shopping for food, look out for these seven common labelling tricks.

'My mother-in-law found out our baby's gender behind our backs'

My husband and I mutually decided that we didn?t want to know our baby's sex before the birth, but his mother couldn't handle that.

 

Free Printable Activities

Keeping little hands busy

Free printable acitivity pages like colouring in, cutting, word finders, mazes, maths activities and puzzles.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.