Jump to content

"you have secure mail from Centrelink"
so you have to spend ages logging on....


  • Please log in to reply
12 replies to this topic

#1 mum850

Posted 30 January 2013 - 10:28 PM

Is it just me?
Every not so many months I get an email telling me I have secure email from Centrelink. I only get child care rebate so it's usually a summary of what I've been paid. But occasionally it says things I really need to know, like, get your kid immunised or else; or maybe you should tell us your kid  is going to school now, etc.
Meaning, I am not relaxed enough about it being boring to NOT read such a letter.
So then I have to faff around finding the centrelink site, not the australia.gov site thanks, remembering my CAN which I only need 4 times a year, remembering my password which I forgot already cos I had to change it all the other times I forgot it, then put in my mother's maiden name and my husband's dogs name and the name of my firstborn child's last kindergarten teacher,  yadda yadda yadda, and then FINALLY I get to read my letter.

Could they not.. just.. email me the letter?

What do you think?

(I have sent myself a very unsecure email with my CAN and password now. So  it's not safer than an emailed letter cos if anyone hacked into my email account and was looking for a letter about my child care rebate, goodness knows why, there it is.)


#2 aprilrain

Posted 30 January 2013 - 10:36 PM

I always feel stressed when one of these pops up in my email.  I think I'd rather be environmentally unfriendly and get a paper letter.

#3 Jax12

Posted 30 January 2013 - 10:39 PM

laugh.gif Ahhh, so glad it's not just me then. I have also sent myself a very unsecure email with my CAN and password. I rarely need to log in to the website but when I did and couldn't get my details right it was an exercise in torture. I get my notifications by SMS so the process doesn't seem as redundant as an email notifying you.

I can certainly see why Centrelink would need to cover their arses with how they distribute important information, but for people like you and me it's certainly a pain in the backside!

#4 darcswan

Posted 30 January 2013 - 10:42 PM

It's funny.... Most big organisations have these compliance officers who are sooo risk adverse when it comes to the internet.  I find it bizarre that information they happily send via post cannot be sent via email (likewise emails with scanned documents are unacceptable, while faxes are ok!)

I've spent many meetings arguing passionately with compliance officers about this very thing (not at centrelink).

Anyway, the justification within the organisation is:
- Privacy breach, should the email be intercepted
- Potential for someone to steal your identity using the info contained within.
- Middle man attack - where someone changes the content of the email before you reach it, opening up all sorts of security issues.

BTB, this sort of thing shows just how the government often fails at being customer-centric.  You just know in the background, someone met a KPI to reduce postage costs by using online services... And how everyone patted themselves on the back about providing great online functionality.  Completely forgetting that most people don't interact very often with government agencies and have better things to think about than yet another unique username and password!

Edited by darcswan, 30 January 2013 - 10:45 PM.


#5 Emby

Posted 30 January 2013 - 10:50 PM

I've never gotten an email from Centerlink. Stuff always comes by post. And I do have a password and everything - even got myself an australia.gov one one time (I think that was a mistake - now I can't even remember my username let alone my password and it doesn't want me to log in any other way. So I seem to be totally locked out of the site till I can be bothered getting on the phone to ask how I fix it which, frankly, I can't)

So you've probably got a setting somewhere that says "please send me stuff by email". If you're really lucky it might be somewhere where you can access it and turn it off.

#6 aprilrain

Posted 30 January 2013 - 10:50 PM

QUOTE (darcswan @ 30/01/2013, 10:42 PM) <{POST_SNAPBACK}>
It's funny.... Most big organisations have these compliance officers who are sooo risk adverse when it comes to the internet. I find it bizarre that information they happily send via post cannot be sent via email (likewise emails with scanned documents are unacceptable, while faxes are ok!)

I've spent many meetings arguing passionately with compliance officers about this very thing (not at centrelink).

Anyway, the justification within the organisation is:
- Privacy breach, should the email be intercepted
- Potential for someone to steal your identity using the info contained within.
- Middle man attack - where someone changes the content of the email before you reach it, opening up all sorts of security issues.

BTB, this sort of thing shows just how the government often fails at being customer-centric. You just know in the background, someone met a KPI to reduce postage costs by using online services... And how everyone patted themselves on the back about providing great online functionality. Completely forgetting that most people don't interact very often with government agencies and have better things to think about than yet another unique username and password!



'Middle man attack' ohmy.gif Wow!! I had no idea these things were possible. It makes sense as somebody could potentially get a lot of info about you fraudulently. I've always wondered how people manage to sell somebody elses house amd those sort of major frauds.


edited for weird spelling

Edited by aprilrain, 30 January 2013 - 10:52 PM.


#7 mum850

Posted 30 January 2013 - 11:03 PM

I am really pleased by the idea of "middle man attack".... though I think I am confusing it with middle manager attack LOL

#8 IShallWearMidnight

Posted 30 January 2013 - 11:16 PM

I find it funny that its easier to access my netbank than the centrelink page, or my Uni records!

#9 Expelliarmus

Posted 30 January 2013 - 11:22 PM

QUOTE (Emby @ 30/01/2013, 11:50 PM) <{POST_SNAPBACK}>
I've never gotten an email from Centerlink. Stuff always comes by post. And I do have a password and everything - even got myself an australia.gov one one time (I think that was a mistake - now I can't even remember my username let alone my password and it doesn't want me to log in any other way. So I seem to be totally locked out of the site till I can be bothered getting on the phone to ask how I fix it which, frankly, I can't)

So you've probably got a setting somewhere that says "please send me stuff by email". If you're really lucky it might be somewhere where you can access it and turn it off.

IIRC you can't change it back, it was non optional and I just had to deal with it.

And yes, add me to the list! I would get the annual update your income letter or one that told me I was getting some sort of bribery payment and have to login to read it and it was like cracking fort knox.

I also have an unsecure email with the details in it ... wwhistle.gif

But no more! Our income finally became too high and they have stopped hounding me to update things and answer their questions! Woot!

#10 fizzy19

Posted 30 January 2013 - 11:44 PM

If you have an android phone go to playstore and download the app Express Plus Families. It is centrelinks app and you can access all letters, payments, child care details etc, all with a 4 digit pin once you set it up.  I find its really good.

#11 Coffeegirl

Posted 31 January 2013 - 06:49 AM

I'm with OP.  I get maybe 3 letters a year from Centrelink. Thankfully all by post.

Their login process is stupidly long.   Too many questions.  If you forgot your password, well you might as well give up, because the question/answer thing is so exacting (must have right upper/lower case, don't add an extra space etc).

Google's gmail password recovery is just as bad.   10 questions that you don't even remember asking in the first place, only to be locked out and told to ring a 1800 number in the US.

Yet I can login to ANZ with my acct number and a pasword that I chose myself.  Oh and only 6 digits long!  Not 10 including upoercase letters and numbers too!

#12 Floral Arrangement

Posted 31 January 2013 - 11:30 AM

The app (for my smartphone) is fantastic and takes seconds to check letters etc much better than stressing and going online to check what it's about. There sms's always seem to come late at night so difficult to start up laptop to check.

#13 Aribika

Posted 31 January 2013 - 12:00 PM

So glad I'm not the only one.  

Lorraine




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

28 names for babies born in winter

Looking for some baby name inspiration for a bub born during the colder months? Here are 28 options from around the world to consider.

WIN A $500 VISA DEBIT CARD

Are you a parent, or are you planning to be? Tell us what you think and you'll go in the draw to win a $500 gift card!

Why sleep is so important for learning and play

During the first 12 months of life, your baby's brain grows rapidly, and getting enough restful sleep is vital for assisting this growth.

The horrible act that sparked a brawl at child's birthday party

The uncle of the seven-year-old girl at the centre of the brawl at child's birthday party in Sydney's west has described the events leading up to the alarming show of violence.

Babies 'benefit from iPads at a young age': study

More often than not, you'll read that screen time for children should be kept to a minimum - but some scientists are now challenging this way of thinking.

Do mums really just obsessively talk about their children?

Natalie Reilly describes three main types of conversations mothers have. And, surprise, they're not all about kids.

Why some dogs might attack babies or young kids

A baby's smell, the noises it makes and even its gaze can contribute to the potential for a dog attack.

Postnatal depression support gets $23 million boost in NSW

The Baird government will include $22.8 million in Tuesday's NSW budget to expand a program designed to help parents at risk of postnatal depression (PND).

William Tyrrell's parents share heartbreaking letter before fourth birthday

The parents of missing child William Tyrrell have released a heartbreaking letter ahead of his fourth birthday on Friday.

Mum demands refund for 'beargina' christening cake

It was meant to be a tasteful cake to help celebrate a three-year-old's christening.

Hilaria Baldwin shares post-baby selfie

Just two days after giving birth, actor Alec Balwin's wife posted a post-baby picture on social media.

5 things no one warns you about after giving birth

How many times have you been warned about all the sleepless nights you have to 'look forward to' when you become a parent?

Police officer sang nursery rhyme as heartbreaking photo was taken

A police officer arrived at a devastating scene on Thursday: a car crash resulting in all passengers being thrown from the vehicle.

Don't worry, working mums: Just leave Dad in charge at home

Want to open the boardroom doors for women? Encourage - heck, praise - dads who stay home with their children.

'Help - my child won't ever do what I ask!'

Compliance is part of the parent-child relationship, but so is resistance. It's all natural.

The joys - and challenges - of having children born years apart

When the days of changing nappies are over, most parents breathe a sigh of relief. Others have another round ahead of them.

'I'm just as tired, scared and stressed as you': stay-at-home dad's plea

I'm really lucky to have two great kids, but I found it really tough with so much being aimed at the mothers and not the fathers.

Can you spot the drowning child?

Can you spot him in the video? The child who loses his rubber ring, panics, and then almost drowns? It isn't easy.

Uterine fibroids and fertility: the facts

Uterine fibroids can affect fertility, but with treatment it's possible to conceive and carry a baby.

The truth about birthing a big baby

When told that they are having a 'big baby', many women have a lot of fears. But those fears are often unfounded.

6 tips for transitioning back to work after baby

Mums returning to work - and yes, dads too - aren't the same as when they left. But that doesn't mean they're not as good as they once were.

Couple reveals pregnancy with epic Britney Spears parody

How do you create an original pregnancy announcement and gender reveal? You turn to Britney Spears.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

27 funny ultrasound pictures

Ultrasounds give you a look at your growing baby ... and sometimes what appears to their womb-buddy, or your bub in an amusing position.

Eight months pregnant and addicted to eating soap

This bizarre snack takes the cake (of soap) when it comes to weird pregnancy cravings.

Noodles, peanuts, wee wees and lady bits

Yes, I know it's silly. I know all the advice from experts is to use the right terminology from the moment your child can talk. But I just can't.

Mum's brave battle for unborn triplets amid cancer diagnosis

Bree O'Malley has a cancer diagnosis, a rare blood condition, kidney and liver failure and other complications. And she is pregnant with triplets.

6 things great dads have mastered

So thank you to all the fathers who get up early, go to bed late, and fill their days dancing to the beautiful beat of parenthood.

When having a baby means losing old friends

Having a baby means big changes to many relationships - including friendships you'd previously thought unbreakable.

Baby names on the verge of the top 1000

What about the baby names right below the top 1000, hiding just out of sight?

Waitress's kind gesture for grieving parents goes viral

A couple grieving the loss of their baby were touched when a young waitress took care of their cafe bill.

'My baby hits and bites - help!'

Is it normal for babies to turn mean like this? And normal or not, how can we get it to stop?

8 ways to keep your sanity when transitioning to two kids

Are you riding the sleep-deprived, multiple-children train? These tips just might save your sanity.

Dad, 33, battles breast cancer

 Breast cancer never crossed Jamie Cox's mind.

'I'm really going to be a dad?!': real men react to baby news

Breaking the news to your partner that you're pregnant - especially if it's something you've both been dreaming of - is a moment you'll never forget.

9 times parenting is a pain

Being a parent is wonderful, but oh boy can it also be painful at times. And no, I'm not talking about the dinner-bath-bed (wine) routine.

In praise of midwives

These women will always have space in my heart. Not just because they helped bring my children 'earth side', but because of the way that they cared for me during the vulnerability of my labours.

Endometriosis can increase risks in pregnancy, study finds

It's long been known that women with endometriosis have difficulties getting pregnant.

How your birth month affects your health

A new study suggests that the month you were born has a connection with the diseases you might develop in your lifetime.

10 of the most amazing playrooms

Designing a playroom for your kids? We've done the research and found the best play spaces out there.

How do you know when your family is complete?

How do you know when you’re done having babies? For some, it's obvious. For others, it's harder to know for sure.

Delay clamping babies' umbilical cords for better health and development

There is no dispute that we need to clamp and cut the umbilical cord, but there remains controversy over how soon after birth this should occur.

How to help a child with separation anxiety

I have a very attached preschooler who has a difficult time saying goodbye to me.

 

Talk to us

WIN A $500 VISA DEBIT CARD

The numbers are in and we can now bring you the 2014 top baby name list for Australia.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.