Jump to content

"you have secure mail from Centrelink"
so you have to spend ages logging on....


  • Please log in to reply
12 replies to this topic

#1 mum850

Posted 30 January 2013 - 10:28 PM

Is it just me?
Every not so many months I get an email telling me I have secure email from Centrelink. I only get child care rebate so it's usually a summary of what I've been paid. But occasionally it says things I really need to know, like, get your kid immunised or else; or maybe you should tell us your kid  is going to school now, etc.
Meaning, I am not relaxed enough about it being boring to NOT read such a letter.
So then I have to faff around finding the centrelink site, not the australia.gov site thanks, remembering my CAN which I only need 4 times a year, remembering my password which I forgot already cos I had to change it all the other times I forgot it, then put in my mother's maiden name and my husband's dogs name and the name of my firstborn child's last kindergarten teacher,  yadda yadda yadda, and then FINALLY I get to read my letter.

Could they not.. just.. email me the letter?

What do you think?

(I have sent myself a very unsecure email with my CAN and password now. So  it's not safer than an emailed letter cos if anyone hacked into my email account and was looking for a letter about my child care rebate, goodness knows why, there it is.)


#2 aprilrain

Posted 30 January 2013 - 10:36 PM

I always feel stressed when one of these pops up in my email.  I think I'd rather be environmentally unfriendly and get a paper letter.

#3 Jax12

Posted 30 January 2013 - 10:39 PM

laugh.gif Ahhh, so glad it's not just me then. I have also sent myself a very unsecure email with my CAN and password. I rarely need to log in to the website but when I did and couldn't get my details right it was an exercise in torture. I get my notifications by SMS so the process doesn't seem as redundant as an email notifying you.

I can certainly see why Centrelink would need to cover their arses with how they distribute important information, but for people like you and me it's certainly a pain in the backside!

#4 darcswan

Posted 30 January 2013 - 10:42 PM

It's funny.... Most big organisations have these compliance officers who are sooo risk adverse when it comes to the internet.  I find it bizarre that information they happily send via post cannot be sent via email (likewise emails with scanned documents are unacceptable, while faxes are ok!)

I've spent many meetings arguing passionately with compliance officers about this very thing (not at centrelink).

Anyway, the justification within the organisation is:
- Privacy breach, should the email be intercepted
- Potential for someone to steal your identity using the info contained within.
- Middle man attack - where someone changes the content of the email before you reach it, opening up all sorts of security issues.

BTB, this sort of thing shows just how the government often fails at being customer-centric.  You just know in the background, someone met a KPI to reduce postage costs by using online services... And how everyone patted themselves on the back about providing great online functionality.  Completely forgetting that most people don't interact very often with government agencies and have better things to think about than yet another unique username and password!

Edited by darcswan, 30 January 2013 - 10:45 PM.


#5 Emby

Posted 30 January 2013 - 10:50 PM

I've never gotten an email from Centerlink. Stuff always comes by post. And I do have a password and everything - even got myself an australia.gov one one time (I think that was a mistake - now I can't even remember my username let alone my password and it doesn't want me to log in any other way. So I seem to be totally locked out of the site till I can be bothered getting on the phone to ask how I fix it which, frankly, I can't)

So you've probably got a setting somewhere that says "please send me stuff by email". If you're really lucky it might be somewhere where you can access it and turn it off.

#6 aprilrain

Posted 30 January 2013 - 10:50 PM

QUOTE (darcswan @ 30/01/2013, 10:42 PM) <{POST_SNAPBACK}>
It's funny.... Most big organisations have these compliance officers who are sooo risk adverse when it comes to the internet. I find it bizarre that information they happily send via post cannot be sent via email (likewise emails with scanned documents are unacceptable, while faxes are ok!)

I've spent many meetings arguing passionately with compliance officers about this very thing (not at centrelink).

Anyway, the justification within the organisation is:
- Privacy breach, should the email be intercepted
- Potential for someone to steal your identity using the info contained within.
- Middle man attack - where someone changes the content of the email before you reach it, opening up all sorts of security issues.

BTB, this sort of thing shows just how the government often fails at being customer-centric. You just know in the background, someone met a KPI to reduce postage costs by using online services... And how everyone patted themselves on the back about providing great online functionality. Completely forgetting that most people don't interact very often with government agencies and have better things to think about than yet another unique username and password!



'Middle man attack' ohmy.gif Wow!! I had no idea these things were possible. It makes sense as somebody could potentially get a lot of info about you fraudulently. I've always wondered how people manage to sell somebody elses house amd those sort of major frauds.


edited for weird spelling

Edited by aprilrain, 30 January 2013 - 10:52 PM.


#7 mum850

Posted 30 January 2013 - 11:03 PM

I am really pleased by the idea of "middle man attack".... though I think I am confusing it with middle manager attack LOL

#8 IShallWearMidnight

Posted 30 January 2013 - 11:16 PM

I find it funny that its easier to access my netbank than the centrelink page, or my Uni records!

#9 Expelliarmus

Posted 30 January 2013 - 11:22 PM

QUOTE (Emby @ 30/01/2013, 11:50 PM) <{POST_SNAPBACK}>
I've never gotten an email from Centerlink. Stuff always comes by post. And I do have a password and everything - even got myself an australia.gov one one time (I think that was a mistake - now I can't even remember my username let alone my password and it doesn't want me to log in any other way. So I seem to be totally locked out of the site till I can be bothered getting on the phone to ask how I fix it which, frankly, I can't)

So you've probably got a setting somewhere that says "please send me stuff by email". If you're really lucky it might be somewhere where you can access it and turn it off.

IIRC you can't change it back, it was non optional and I just had to deal with it.

And yes, add me to the list! I would get the annual update your income letter or one that told me I was getting some sort of bribery payment and have to login to read it and it was like cracking fort knox.

I also have an unsecure email with the details in it ... wwhistle.gif

But no more! Our income finally became too high and they have stopped hounding me to update things and answer their questions! Woot!

#10 fizzy19

Posted 30 January 2013 - 11:44 PM

If you have an android phone go to playstore and download the app Express Plus Families. It is centrelinks app and you can access all letters, payments, child care details etc, all with a 4 digit pin once you set it up.  I find its really good.

#11 Coffeegirl

Posted 31 January 2013 - 06:49 AM

I'm with OP.  I get maybe 3 letters a year from Centrelink. Thankfully all by post.

Their login process is stupidly long.   Too many questions.  If you forgot your password, well you might as well give up, because the question/answer thing is so exacting (must have right upper/lower case, don't add an extra space etc).

Google's gmail password recovery is just as bad.   10 questions that you don't even remember asking in the first place, only to be locked out and told to ring a 1800 number in the US.

Yet I can login to ANZ with my acct number and a pasword that I chose myself.  Oh and only 6 digits long!  Not 10 including upoercase letters and numbers too!

#12 Floral Arrangement

Posted 31 January 2013 - 11:30 AM

The app (for my smartphone) is fantastic and takes seconds to check letters etc much better than stressing and going online to check what it's about. There sms's always seem to come late at night so difficult to start up laptop to check.

#13 Aribika

Posted 31 January 2013 - 12:00 PM

So glad I'm not the only one.  

Lorraine




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Funny Father's Day cards

A little fun never goes astray when celebrating special occasions and Father's Day is no different. We've rounded up some funny Father's day cards for your husbands, fathers and other important men in your lives.

Electronic tags may keep newborns safe

The possibility of using electronic bracelets for mothers and their newborn babies is being investigated by Adelaide's Women's and Children's Hospital. 

Baby steps: when your little one starts walking

As a parent there are so many milestones to look forward to. That first smile, first word - and, of course, that first step.

Julia Watson's new book 'Breakfast, School Run, Chemo'

Tomorrow my friend Julia launches her first book. And while we're all overjoyed, the success is tinged with sadness. You see, Julia has stage 4 bowel cancer.

How not to name twins

Call me boring, but I don't think that when it comes to choosing my twins' names is the right time to use a good pun.

Fun Sunny Life pool inflatables just for babies

The babies of 2015 will thus be thrilled to paddle their happy baby legs in these brand new flamingo and swan baby inflatables.

Baby and bulldog born on the same day are best friends

When Chicago mum Ivette Ivens saw a French bulldog puppy who had the same birthdate as her son Dilan, she "just knew it?s meant to be" and took him home. Five months later, puppy Farley and Dilan are the best of friends - as Ivens says, "I?m pretty sure Dilan thinks they?re both the same species, as they walk at the same level and are both going through the stage of chewing on everything.?

Breastfeeding basics for beginners

Here are 10 tips to help make breastfeeding successful and stress free for both you and your baby as quickly as possible.

Girl smothers baby brother with peanut butter

This mum had a big clean up job on her hands.

How to hide those under eye shadows

Pandas are the only ones who benefit from under-eye shadows. If you're not fluffy and cute, you'll just look tired.

Young mum dies after being denied pap smear

A mother has died after she was denied a pap smear because she was deemed "too young" to need it.

Birthday cakes banned at childcare centre

A childcare centre in Sydney has banned birthday cakes after parent complaints about excessive sugar and children with allergies being left out.

Triplet surprise for newlyweds

As the radiographer moved the wand over her abdomen, Shelley King got the surprise of her life.

3 yummy Thermomix baby and toddler recipes

Louise Fulton Keats shares her recipes for babies and toddlers, including corn and sweet pikelets, pumpkin and pea risotto, and cheesy bunny biscuits.

Man arrested over toddler Nikki's death

A 31-year-old man has been arrested over the death of two-year-old Nikki Francis-Coslovich in Mildura.

Adoption ban on pregnant women to be lifted

Pregnant women will no longer be barred from adoption waiting lists in NSW, after the Baird Government decided the practice was discriminatory.

Are you getting enough magnesium?

Magnesium is the fourth most abundant mineral in the body, but we don't talk enough about it and the vital role it plays in great health and energy, as well as disease prevention.

5 workplace lessons for new parents

Take heart in these principles that will transfer seamlessly from the workplace into your new life as a parent.

Mums to follow on Instagram

A creative outlet for many, there are some savvy women complementing their blogs and businesses with riveting Instagrams feeds. We've chosen a few which have bucketloads of appeal; there are some big time players and some smaller local ones, and they each bring their special brand of magic to the Instagram experience.

Review: The Volvo 2015 XC90 SUV has all the safety features your family needs

The new Volvo XC90 SUV's focus on keeping you safe does not come at the expense of comfort in the XC90.

Kim Kardashian reveals she may have hysterectomy

Kim Kardashian has revealed complications during pregnancy means she might have to have a hysterectomy after the birth of her second child.

Why late night snacks wreak havoc on weight loss

 Loath as you may be to admit it, chances are that at some point you have found yourself in the kitchen late at night, devouring food.

Toddler twins pretend to be asleep to fool mum

They say twins have a unique connection. If this cute clip is anything to go by, these toddler sisters like to use their special bond to try to fool their mother.

Dad bags: 10 picks for out and about

Getting out of the house is a big priority in the early years of parenthood and you need to take a well-stocked kit with you. We've chosen 10 of the best nappy bags sure to appeal to dads in style and function.

Win a Mountain Buggy Swift

To celebrate Essential Baby reaching half a million Facebook fans, we have a Mountain Buggy Swift to giveaway to a lucky fan.

Get your FREE Baby & Toddler Show ticket!

Get your free ticket to the Sydney Essential Baby & Toddler Show for September 25-27 - register online now.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Dads who do their share have more sex: study

For women trying to encourage their partners to take more interest in fatherhood, it could be the ultimate incentive.

Think you might have IBS, coeliac disease or Crohn's?

Conditions affecting the gastrointestinal tract are common in modern humans, and many are on the rise - including irritable bowel syndrome (IBS), inflammatory bowel disease (IBD) and coeliac disease.

Couple poses for newborn shoot with adorable puppy

Tired of being asked about their baby-making plans, Australian couple Matt and Abby decided to give a creative answer.

The exercises you know you should be doing (but probably aren't)

I bet your to-do list today is long. But somewhere on that massive list, are you making time for your pelvic floor?

This baby really loves the family cat

Some babies get excited when mum or dad come to get them from their cot after a nap.

Designer kids clothing good enough to eat by Oeuf

Even if you aren't heading to the Northern hemisphere in the next six months, you can't help but love the amazing food-themed knits for babies and kids by cult kids brand Oeuf.

Early exposure to peanuts recommended for allergy prevention

A paediatricians' group is recommending that infants at high risk of peanut allergies be given foods containing peanuts before they turn one.

Home brand foods contain less salt than pricier rivals

Supermarket home brand foods, long derided as cheap and inferior, contain far lower levels of salt than pricier, branded rivals, new research shows.

Nannies for hire, wherever you're flying

Ever dreaded the prospect of a long flight, dreaming about how wonderful it would be for a nanny to entertain the kids?

Couple poses for newborn shoot with adorable puppy

Tired of being asked about their baby-making plans, Australian couple Matt and Abby decided to give a creative answer: with an unusual photo shoot with their 'baby', a groodle (poodle/golden retriever cross) named Humphrey. The talented Elisha from Elisha Minnette Photography caught all the precious shots.

Is it okay to name your baby with a sense of humour?

My husband was sure that Danger was a good option for a boy. And as the pregnancy progressed, it actually started to sound really good.

Woman gives birth after having her own mother's uterus transplanted

In a world first, a healthy baby has been born from the same womb that nurtured his own mother.

So hot right now: double-barrelled baby names on the rise

It's one way to make your baby stand out from the pack – giving them not one, but two first names.

Second time around: is it really better the devil you know?

When I fell pregnant with my second child I was, naturally, very excited. Then it all started to come back to me - and I freaked.

Shopping with kids: breaking the pester-power cycle

You're out shopping with your little one and they're incessantly whining that they want a treat. It's easy to say no ... the first time, at least.

How did we have babies before apps came along?

Three months ago, my wife, Chrysta, and I were driving along Melrose Avenue in Los Angeles when she let out a harrowing cry.

When your toddler disagrees

There comes a time when your child starts having different views to you. I didn't realise that time would come so soon.

Win a Pacapod this Father's Day

To celebrate dads and families, we are giving away a Picos Pack from Pacapod Australia filled with a few extra goodies ENTER NOW

 

FREE TICKET

Discover the magic of the LEGOŽ DUPLOŽ Play Area in Sydney

Get your free ticket to The Essential Baby & Toddler Show and save $20 - register online now!

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.