Jump to content

"you have secure mail from Centrelink"
so you have to spend ages logging on....


  • Please log in to reply
12 replies to this topic

#1 mum850

Posted 30 January 2013 - 10:28 PM

Is it just me?
Every not so many months I get an email telling me I have secure email from Centrelink. I only get child care rebate so it's usually a summary of what I've been paid. But occasionally it says things I really need to know, like, get your kid immunised or else; or maybe you should tell us your kid  is going to school now, etc.
Meaning, I am not relaxed enough about it being boring to NOT read such a letter.
So then I have to faff around finding the centrelink site, not the australia.gov site thanks, remembering my CAN which I only need 4 times a year, remembering my password which I forgot already cos I had to change it all the other times I forgot it, then put in my mother's maiden name and my husband's dogs name and the name of my firstborn child's last kindergarten teacher,  yadda yadda yadda, and then FINALLY I get to read my letter.

Could they not.. just.. email me the letter?

What do you think?

(I have sent myself a very unsecure email with my CAN and password now. So  it's not safer than an emailed letter cos if anyone hacked into my email account and was looking for a letter about my child care rebate, goodness knows why, there it is.)


#2 aprilrain

Posted 30 January 2013 - 10:36 PM

I always feel stressed when one of these pops up in my email.  I think I'd rather be environmentally unfriendly and get a paper letter.

#3 Jax12

Posted 30 January 2013 - 10:39 PM

laugh.gif Ahhh, so glad it's not just me then. I have also sent myself a very unsecure email with my CAN and password. I rarely need to log in to the website but when I did and couldn't get my details right it was an exercise in torture. I get my notifications by SMS so the process doesn't seem as redundant as an email notifying you.

I can certainly see why Centrelink would need to cover their arses with how they distribute important information, but for people like you and me it's certainly a pain in the backside!

#4 darcswan

Posted 30 January 2013 - 10:42 PM

It's funny.... Most big organisations have these compliance officers who are sooo risk adverse when it comes to the internet.  I find it bizarre that information they happily send via post cannot be sent via email (likewise emails with scanned documents are unacceptable, while faxes are ok!)

I've spent many meetings arguing passionately with compliance officers about this very thing (not at centrelink).

Anyway, the justification within the organisation is:
- Privacy breach, should the email be intercepted
- Potential for someone to steal your identity using the info contained within.
- Middle man attack - where someone changes the content of the email before you reach it, opening up all sorts of security issues.

BTB, this sort of thing shows just how the government often fails at being customer-centric.  You just know in the background, someone met a KPI to reduce postage costs by using online services... And how everyone patted themselves on the back about providing great online functionality.  Completely forgetting that most people don't interact very often with government agencies and have better things to think about than yet another unique username and password!

Edited by darcswan, 30 January 2013 - 10:45 PM.


#5 Emby

Posted 30 January 2013 - 10:50 PM

I've never gotten an email from Centerlink. Stuff always comes by post. And I do have a password and everything - even got myself an australia.gov one one time (I think that was a mistake - now I can't even remember my username let alone my password and it doesn't want me to log in any other way. So I seem to be totally locked out of the site till I can be bothered getting on the phone to ask how I fix it which, frankly, I can't)

So you've probably got a setting somewhere that says "please send me stuff by email". If you're really lucky it might be somewhere where you can access it and turn it off.

#6 aprilrain

Posted 30 January 2013 - 10:50 PM

QUOTE (darcswan @ 30/01/2013, 10:42 PM) <{POST_SNAPBACK}>
It's funny.... Most big organisations have these compliance officers who are sooo risk adverse when it comes to the internet. I find it bizarre that information they happily send via post cannot be sent via email (likewise emails with scanned documents are unacceptable, while faxes are ok!)

I've spent many meetings arguing passionately with compliance officers about this very thing (not at centrelink).

Anyway, the justification within the organisation is:
- Privacy breach, should the email be intercepted
- Potential for someone to steal your identity using the info contained within.
- Middle man attack - where someone changes the content of the email before you reach it, opening up all sorts of security issues.

BTB, this sort of thing shows just how the government often fails at being customer-centric. You just know in the background, someone met a KPI to reduce postage costs by using online services... And how everyone patted themselves on the back about providing great online functionality. Completely forgetting that most people don't interact very often with government agencies and have better things to think about than yet another unique username and password!



'Middle man attack' ohmy.gif Wow!! I had no idea these things were possible. It makes sense as somebody could potentially get a lot of info about you fraudulently. I've always wondered how people manage to sell somebody elses house amd those sort of major frauds.


edited for weird spelling

Edited by aprilrain, 30 January 2013 - 10:52 PM.


#7 mum850

Posted 30 January 2013 - 11:03 PM

I am really pleased by the idea of "middle man attack".... though I think I am confusing it with middle manager attack LOL

#8 IShallWearMidnight

Posted 30 January 2013 - 11:16 PM

I find it funny that its easier to access my netbank than the centrelink page, or my Uni records!

#9 Expelliarmus

Posted 30 January 2013 - 11:22 PM

QUOTE (Emby @ 30/01/2013, 11:50 PM) <{POST_SNAPBACK}>
I've never gotten an email from Centerlink. Stuff always comes by post. And I do have a password and everything - even got myself an australia.gov one one time (I think that was a mistake - now I can't even remember my username let alone my password and it doesn't want me to log in any other way. So I seem to be totally locked out of the site till I can be bothered getting on the phone to ask how I fix it which, frankly, I can't)

So you've probably got a setting somewhere that says "please send me stuff by email". If you're really lucky it might be somewhere where you can access it and turn it off.

IIRC you can't change it back, it was non optional and I just had to deal with it.

And yes, add me to the list! I would get the annual update your income letter or one that told me I was getting some sort of bribery payment and have to login to read it and it was like cracking fort knox.

I also have an unsecure email with the details in it ... wwhistle.gif

But no more! Our income finally became too high and they have stopped hounding me to update things and answer their questions! Woot!

#10 fizzy19

Posted 30 January 2013 - 11:44 PM

If you have an android phone go to playstore and download the app Express Plus Families. It is centrelinks app and you can access all letters, payments, child care details etc, all with a 4 digit pin once you set it up.  I find its really good.

#11 Coffeegirl

Posted 31 January 2013 - 06:49 AM

I'm with OP.  I get maybe 3 letters a year from Centrelink. Thankfully all by post.

Their login process is stupidly long.   Too many questions.  If you forgot your password, well you might as well give up, because the question/answer thing is so exacting (must have right upper/lower case, don't add an extra space etc).

Google's gmail password recovery is just as bad.   10 questions that you don't even remember asking in the first place, only to be locked out and told to ring a 1800 number in the US.

Yet I can login to ANZ with my acct number and a pasword that I chose myself.  Oh and only 6 digits long!  Not 10 including upoercase letters and numbers too!

#12 Floral Arrangement

Posted 31 January 2013 - 11:30 AM

The app (for my smartphone) is fantastic and takes seconds to check letters etc much better than stressing and going online to check what it's about. There sms's always seem to come late at night so difficult to start up laptop to check.

#13 Aribika

Posted 31 January 2013 - 12:00 PM

So glad I'm not the only one.  

Lorraine




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Show us your DUPLO creations to win!

We love to see the cool creations kids build when they play with LEGO DUPLO. Enter and share a picture of your childs creation for a chance to WIN 1 of 10 LEGO DUPLO prize packs worth over $100 each.

Jammy, Hula Hoop, Rage: Reddit reveals most unusual baby names

A recent Reddit thread has revealed some of the more creative names in the world.

Woman awakens from coma, learns she gave birth

A US woman awakened this week from a four-month-long coma that doctors had feared would be permanent and learned that she had given birth to a baby boy, according to her family.

'Give us a break': mum sent shocking letter over Facebook baby pics

Posting a lot of baby photos doesn't make you a bad person. It may make your Facebook feed a little irritating, but it doesn't make you a bad person.

In defense of the dads who do so much

It's time to shift the focus off what dads aren’t doing and shine it on what they are.

The modern cloth nappies too cute to cover up

If you're only just joining the modern cloth nappy movement, or would like to spruce up your collection, we have to introduce you to Designer Bums.

How breastfeeding can affect your libido

When you’ve just had a baby, having sex isn’t usually top priority. In fact, for a lot of women it rates about as appealing as changing another dirty nappy.

Should pregnant women be allowed to use 'parent and child' car parking spots?

Is it acceptable to use these car parking spots when pregnant? How many of us would admit to doing it?

Healthy baby from sperm taken 48 hours after a man died

Fertility doctors have described their "most extraordinary case" - creating a healthy baby from sperm taken 48 hours after a man had died.

Anti-vaccination mum's seven children contract whooping cough

A Canadian woman who had declined to have her children immunised against pertussis, better known as whooping cough, has changed her position now that all seven of her children have come down with the disease.

How pregnancy probiotics can help you and your baby

New research suggests that taking specific pregnancy probiotics could be the answer to a range of common pregnancy side effects.

Childcare is a big problem, but there's more to it

Let’s keep talking about these issues and not allow them to be put into a neat little box that’s labelled ‘Fix childcare and everything is solved’.

Pink's awesome response to body-shaming trolls

When trolls felt the need to comment on 35-year-old singer-songwriter Pink's weight, her answer was an awesome ode to body love.

Fertility clinic offers egg donors $5000

A national chain of fertility clinics is offering egg donors a $5000 payment to cover their expenses, a first for Australia which is raising concerns the money could act as an inducement.

Baby boy abandoned in India amid fresh surrogacy concerns

Australian officials could do nothing to stop an Australian couple from abandoning their baby son, born through surrogacy in India, after they decided they did not want to bring him to Australia.

Herd immunity and community responsibility: how free-riders can make kids suffer

Individual choice works for haircuts and handbags, but not for preventing infectious diseases that kill kids.

Photographer captures 'unexpected beauty' of birth

If there is one thing Leilani Rogers knows about childbirth, it is that no two deliveries are ever the same.

Expectations vs the reality of making a toddler's clothes

Note to self: less sewing, more life. Not the party dress, but the party. The toddler, as usual, has it all figured out.

Mum meets 'dead' daughter 49 years after birth

In 1965, Zella Jackson-Price was told her premature baby girl had died shortly after birth.

Sign up to our 30 days of #PlayIQ challenge

Sign up to receive 30 amazing tips and ideas for play with baby during the month of April and submit a picture or tip on our social wall for a chance to win an amazing Fisher-Price prize pack.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Sign up to our 30 days of #PlayIQ challenge

Sign up to receive 30 amazing tips and ideas for play with baby during the month of April and submit a picture or tip on our social wall for a chance to win an amazing Fisher-Price prize pack.

Tips for flying with a baby

Travelling with kids requires a whole other set of skills - ones that I have learned through (sometimes unfortunate) trial and error.

How to stay calm in an emergency

I’m not expecting you to be as calm as you might be right now. What I mean is that if your panic levels are through the roof during a stressful situation, let’s bring them down to just under the ceiling.

Toddler gets 'drunk' after cranberry juice mix-up

A toddler was taken to hospital after a waitress served her sangria instead of cranberry juice at a US restaurant.

Show us your toddlers LEGO DUPLO creations

We love to see the cool creations kids build when they play with LEGO DUPLO. Enter and share a picture of your childs creation for a chance to WIN 1 of 10 LEGO DUPLO prize packs worth over $100 each.

We need to stop using this word when we talk about childbirth

Is it shaming to point out that women are often being let down in birth?

The certificate helping parents deal with pregnancy loss

For some people, this certificate will offer a sense of validation that their child was acknowledged as being here and now gone, and will help them with life post-loss.

The phenomenon of phantom pregnancy kicks

'Phantom pregnancy kicks’ are encountered by many mums months - or even years - after their pregnancy is over.

The health insurance advice you can't afford to ignore

There's one simple switch that could save you hundreds of dollars a year in private health insurance.

4D scans show how smoking affects babies still in the womb

The harmful effects of smoking during pregnancy on unborn babies may be seen in tiny movements in their faces using 4D ultrasound scans, research has found.

The most dangerous toddler food trends

Pete Evans' paleo cookbook for kids caused a storm, but there are plenty of other unsafe food trends for babies and toddlers.

Infection killed new mum of twins

Modern medicine could not save 19-year-old Sophie Burgess who died 48 hours after giving birth to twins in the UK.

How to babyproof your job interview

Once upon a time, I was a fan of job interviews. That all changed after I'd switched careers, had a baby and decided to spend the first year at home with her.

Grieving families give warnings after toddler deaths

Two Queensland families are grieving the loss of their toddler sons after the boys drowned in separate incidents last week.

Man faces jail after giving woman abortion pill smoothie

A Norwegian man is facing jail after putting abortion pills in his ex-girlfriend's smoothie, causing her to have a miscarriage.

'He's a blessing': family of baby born without eyes

Jordy Jackson was born without eyes. He has anophthalmia, which affects one in every 100,000 babies born.

Super fit model Sarah Stage defends her pregnancy body

Model Sarah Stage has defended her pregnancy body after critics claimed her slim figure at eight-and-a-half months pregnant wasn't "normal".

Why I post breastfeeding photos online

I love to take pictures of my children. In some of the pictures, my younger son is nursing.

The day I broke my baby

There are things I wish I didn't know. I wish I didn't know that companies make tiny braces, small enough to hold necks no bigger than a wrist.

Geeky baby gear

If your family is more into Star Wars, gaming and the periodic table than most, you might want to check out these geek-chic baby items.

Grandbabies: the babies born looking old

Not a day under 65 and a lifetime of struggle! That's the look of these newborns, who look adorably older than their real age. Social networking site Reddit recently featured user submissions of adorable grandbabies, here are our favourites.

53 creative pregnancy announcements

Announcing that you're expecting can be a time to express your creativity, sense of humour and imagination. Check out how other parents and parents-to-be have broken the news to friends and family.

IKEA hacks for the nursery and kids' rooms

Are you one of those that know the whole IKEA catalogue by heart? Love their stuff but want to personalise it? Here's some inspiration to help you realise the potential of IKEA furniture and fittings.

36 baby names inspired by food and drinks

A French court may have ruled out Nutella as a baby name, but that doesn't have to stop you from taking inspiration from the supermarket (or bottle shop). See what parents in the US have chosen for their delicious little ones.

Clever breastfeeding products

Check out this range of products designed to help make your breastfeeding journey more enjoyable, manageable and convenient.

 

SIGN UP NOW!

Win a year's worth of toys

Receive a daily email from Essential Baby for just the month of April with great play tips and ideas, then submit your baby at play photos to our Playwall, Instagram or Twitter for your chance to win.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.