Jump to content

Telstra modem using HEAPS of data?


17 replies to this topic

#1 erindiv

Posted 27 January 2013 - 02:05 PM

Question on behalf of DBF, who bought a Telstra 4G modem to use with his XBox in December.

I think it came with about 5GB of data included. That was gone within a couple of weeks, but he put it down to using the xbox so much. Topped it up with about 6GB. Two weeks later that was gone, and he'd barely used the internet. Figuring he was using more than he thought, he put 16GB on it (which cost $180). Two weeks later he brought the xbox over so we could watch a movie, but the internet wasn't working. I said to leave it until the next day and try again. It still wasn't working. I put the card in my USB modem and it said there was no data left! 16GB in two weeks! DBF was working for those two weeks and only used the internet a few times.

He rang Telstra and they gave him a big spiel which sounds like a heap of BS to me. They said that these modems 'use' data while left idle. Apparently if you leave it on all day and don't use it, it will use HEAPS of data, even if no device is connected. So basically they said "You've used 30GB in two months."

When he got off the phone and told me, I was furious. He works 12 hours a day for ten days at a time and spends most of his time off with me, so I know he can't have used that much data. I couldn't use that much if I tried! I reckon the whole "uses data while idle" just sounds like rubbish, like the idea a powerpoint could leak electricity. The data has to GO somewhere, it has to be used somewhere, it can't just disappear. If you're not using the data then you shouldn't be paying for it!

Telstra gave him 6GB as a consolation but I said that's nothing compared to the $180 worth of 16GB you should still have 14-15GB of!

I googled the situation and found some forums where people have horror stories of laptops sitting idle for 2 hours and using 8GB, and so on.

He has left it here so I can use it, so far the 6GB they gave him has lasted suspiciously longer than the mystical disappearing 16GB.

Has anyone heard of or experienced this?


#2 qak

Posted 27 January 2013 - 02:22 PM

Does he have security enabled on it?

#3 erindiv

Posted 27 January 2013 - 02:26 PM

Yes, of course.

#4 Sassy Dingo

Posted 27 January 2013 - 02:28 PM

Automatic updates?

#5 qak

Posted 27 January 2013 - 02:30 PM

Can he turn it off when not using it?

#6 Genabee

Posted 27 January 2013 - 02:30 PM

We have a Telstra wireless thingo too and we seem to go through it much quicker than we used to, since we set it up so that we could both use it wirelessly...

Hubby did tell me something along similar lines to what Telstra told you...



#7 Apageintime

Posted 27 January 2013 - 02:31 PM

I'd check his security settings just to be sure!

#8 erindiv

Posted 27 January 2013 - 02:33 PM

The security is fine.

They say it is being used even when anything that uses it is turned off. So if the modem is on but all phones/laptops/ipads are disconnected, apparently they say it still uses data. I don't see how that's possible!

Wizzlet that's interesting. My parents have the older modem and they don't have any trouble. It seems to be the 4G ones.

Have been googling and found many similar cases online. Grrr. What a pain.

#9 greypink

Posted 27 January 2013 - 02:33 PM

QUOTE (Sassy Dingo @ 27/01/2013, 03:28 PM) <{POST_SNAPBACK}>
Automatic updates?

This is what I was going to suggest

#10 InsertAwesomeHere

Posted 27 January 2013 - 02:36 PM

Id changed the password on it just in case someone is using his data.

What they said is true depending on what's connected. If his phone or computer are connected there are automatic updates and things that use data in the background.

He should be able to switch the device off when he's not using it. He should also be able to ask Telstra for a data usage breakdown so he can see where the data is being used.

#11 erindiv

Posted 27 January 2013 - 02:39 PM

He has just had times when he forgot to switch it off but everything else was switched off, just the modem left on until it went flat or he noticed it flashing.

Telstra said they can't give a usage breakdown, they can only see how much has been used in each 'session'.



#12 spersephone

Posted 27 January 2013 - 02:56 PM

That's right, they get the amount of data used, but no real specifics about when exactly (to the minute) or by what device.

Is the X-Box turned on?  On Standby?  Is it possible that it's checking internet connectivity periodically?

Modems do send out data continually - they check to see if a device is on, they send and receive data continually.

You would be best to turn it off completely (the modem) for 24 hours if you can, and use that as a baseline.  Confirm that no data is being used in that time to confirm there is no discrepancy.  

Then when you do turn it on, day by day try to limit usage to one device and see if you can confirm whether one device in particular is using the data at a much higher rate.

However, the faster your internet, the more data you naturally download, even when you don't seem to be doing anything.

If you use Firefox or Chrome on your computer, you can put an add-on in your browser that can alert you to how much data you're using (you have to set it up with the username and password for your ISP).  That will give you an idea of how much you're using per day.

I think ideally until you determine what might be causing it (if anything), you may need to go the extent of turning the modem off every time you don't need to use it.  

We used to do this when we first got broadband, we had 700MB allowance and realised it used at least 10MB per day doing nothing, so there was about 300MB per month gone.  Of course the situation is different now (that was about 2002?), but the concept is the same.  Data will be used while you're not seeming to do anything.  

These devices are known to be very data hungry so it might be better to swap it for an older one that doesn't use 4G if you can't get any satisfaction.  However, I don't know if this is possible for you?

#13 erindiv

Posted 27 January 2013 - 03:00 PM

I'll pass all your comments and advice on to DBF. Thanks everyone original.gif


#14 qak

Posted 27 January 2013 - 06:01 PM

Can he turn it off when not using it?

#15 Prickly

Posted 27 January 2013 - 06:18 PM

We bought the 4G Telstra wireless modem and used 4GB in 2 days. You could see it ticking over - 1MB a second, despite nothing running.
Our previous usage pattern was around 4GB a month - so to use that amount in 48 hours was ridiculous.
We complained and complained and complained.
Eventually got out of the contract. Paid $50 for the device which is now sitting unused in a cupboard, and agreed to pay for the 4GB which we had 'used'.
I'm now running my computer on a 3G Telstra dongle and have used about 6GB in 2 months. Once we move permanently and get a landline, I'll go back to an ADSL2 modem. (with a different ISP).

#16 erindiv

Posted 27 January 2013 - 07:07 PM

QUOTE (Prickly @ 27/01/2013, 07:18 PM) <{POST_SNAPBACK}>
We bought the 4G Telstra wireless modem and used 4GB in 2 days. You could see it ticking over - 1MB a second, despite nothing running.
Our previous usage pattern was around 4GB a month - so to use that amount in 48 hours was ridiculous.
We complained and complained and complained.
Eventually got out of the contract. Paid $50 for the device which is now sitting unused in a cupboard, and agreed to pay for the 4GB which we had 'used'.
I'm now running my computer on a 3G Telstra dongle and have used about 6GB in 2 months. Once we move permanently and get a landline, I'll go back to an ADSL2 modem. (with a different ISP).


Just checked his sim card again and it has used 3.5GB of the 6GB they gave him. I used it today, but I definitely did NOT use 3.5 GB in the last 8 hours!

I'll recommend to him that he only use the wireless when he's on the xbox, and to turn it off all the rest of the time. 3.5GB in one day! And I know he hasn't used it at all since they topped it up because it's been at MY house!

If I ever get a chance to get ADSL it will NOT be with Telstra. Grrr.

#17 spersephone

Posted 27 January 2013 - 07:35 PM

It's not Telstra, it's the modem.  Other Telstra Internet plans are good.

It's the type of modem.

Edited by spersephone, 27 January 2013 - 07:35 PM.


#18 Coffeegirl

Posted 27 January 2013 - 07:50 PM

Does he actually have 4G available in his area?   If not the modem is constantly looking for it, hence using your data.  My iphone does the same.  We have very patchy 4G coverage, so I turned it off and my data and battery life increased dramatically.  

I only turn the 4g back on when I go into the city.

Caheck the whirlpool forums and see if anyone there is experiencing the same.  I know Telstra has a couple staff that troubleshoot throught the forums too.



Reply to this topic



  


1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Funny Father's Day cards

A little fun never goes astray when celebrating special occasions and Father's Day is no different. We've rounded up some funny Father's day cards for your husbands, fathers and other important men in your lives.

Electronic tags may keep newborns safe

The possibility of using electronic bracelets for mothers and their newborn babies is being investigated by Adelaide's Women's and Children's Hospital. 

Baby steps: when your little one starts walking

As a parent there are so many milestones to look forward to. That first smile, first word - and, of course, that first step.

Julia Watson's new book 'Breakfast, School Run, Chemo'

Tomorrow my friend Julia launches her first book. And while we're all overjoyed, the success is tinged with sadness. You see, Julia has stage 4 bowel cancer.

How not to name twins

Call me boring, but I don't think that when it comes to choosing my twins' names is the right time to use a good pun.

Fun Sunny Life pool inflatables just for babies

The babies of 2015 will thus be thrilled to paddle their happy baby legs in these brand new flamingo and swan baby inflatables.

Baby and bulldog born on the same day are best friends

When Chicago mum Ivette Ivens saw a French bulldog puppy who had the same birthdate as her son Dilan, she "just knew it?s meant to be" and took him home. Five months later, puppy Farley and Dilan are the best of friends - as Ivens says, "I?m pretty sure Dilan thinks they?re both the same species, as they walk at the same level and are both going through the stage of chewing on everything.?

Breastfeeding basics for beginners

Here are 10 tips to help make breastfeeding successful and stress free for both you and your baby as quickly as possible.

Girl smothers baby brother with peanut butter

This mum had a big clean up job on her hands.

How to hide those under eye shadows

Pandas are the only ones who benefit from under-eye shadows. If you're not fluffy and cute, you'll just look tired.

Young mum dies after being denied pap smear

A mother has died after she was denied a pap smear because she was deemed "too young" to need it.

Birthday cakes banned at childcare centre

A childcare centre in Sydney has banned birthday cakes after parent complaints about excessive sugar and children with allergies being left out.

Triplet surprise for newlyweds

As the radiographer moved the wand over her abdomen, Shelley King got the surprise of her life.

3 yummy Thermomix baby and toddler recipes

Louise Fulton Keats shares her recipes for babies and toddlers, including corn and sweet pikelets, pumpkin and pea risotto, and cheesy bunny biscuits.

Man arrested over toddler Nikki's death

A 31-year-old man has been arrested over the death of two-year-old Nikki Francis-Coslovich in Mildura.

Adoption ban on pregnant women to be lifted

Pregnant women will no longer be barred from adoption waiting lists in NSW, after the Baird Government decided the practice was discriminatory.

Are you getting enough magnesium?

Magnesium is the fourth most abundant mineral in the body, but we don't talk enough about it and the vital role it plays in great health and energy, as well as disease prevention.

5 workplace lessons for new parents

Take heart in these principles that will transfer seamlessly from the workplace into your new life as a parent.

Mums to follow on Instagram

A creative outlet for many, there are some savvy women complementing their blogs and businesses with riveting Instagrams feeds. We've chosen a few which have bucketloads of appeal; there are some big time players and some smaller local ones, and they each bring their special brand of magic to the Instagram experience.

Review: The Volvo 2015 XC90 SUV has all the safety features your family needs

The new Volvo XC90 SUV's focus on keeping you safe does not come at the expense of comfort in the XC90.

Kim Kardashian reveals she may have hysterectomy

Kim Kardashian has revealed complications during pregnancy means she might have to have a hysterectomy after the birth of her second child.

Why late night snacks wreak havoc on weight loss

 Loath as you may be to admit it, chances are that at some point you have found yourself in the kitchen late at night, devouring food.

Toddler twins pretend to be asleep to fool mum

They say twins have a unique connection. If this cute clip is anything to go by, these toddler sisters like to use their special bond to try to fool their mother.

Dad bags: 10 picks for out and about

Getting out of the house is a big priority in the early years of parenthood and you need to take a well-stocked kit with you. We've chosen 10 of the best nappy bags sure to appeal to dads in style and function.

Win a Mountain Buggy Swift

To celebrate Essential Baby reaching half a million Facebook fans, we have a Mountain Buggy Swift to giveaway to a lucky fan.

Get your FREE Baby & Toddler Show ticket!

Get your free ticket to the Sydney Essential Baby & Toddler Show for September 25-27 - register online now.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Dads who do their share have more sex: study

For women trying to encourage their partners to take more interest in fatherhood, it could be the ultimate incentive.

Think you might have IBS, coeliac disease or Crohn's?

Conditions affecting the gastrointestinal tract are common in modern humans, and many are on the rise - including irritable bowel syndrome (IBS), inflammatory bowel disease (IBD) and coeliac disease.

Couple poses for newborn shoot with adorable puppy

Tired of being asked about their baby-making plans, Australian couple Matt and Abby decided to give a creative answer.

The exercises you know you should be doing (but probably aren't)

I bet your to-do list today is long. But somewhere on that massive list, are you making time for your pelvic floor?

This baby really loves the family cat

Some babies get excited when mum or dad come to get them from their cot after a nap.

Designer kids clothing good enough to eat by Oeuf

Even if you aren't heading to the Northern hemisphere in the next six months, you can't help but love the amazing food-themed knits for babies and kids by cult kids brand Oeuf.

Early exposure to peanuts recommended for allergy prevention

A paediatricians' group is recommending that infants at high risk of peanut allergies be given foods containing peanuts before they turn one.

Home brand foods contain less salt than pricier rivals

Supermarket home brand foods, long derided as cheap and inferior, contain far lower levels of salt than pricier, branded rivals, new research shows.

Nannies for hire, wherever you're flying

Ever dreaded the prospect of a long flight, dreaming about how wonderful it would be for a nanny to entertain the kids?

Couple poses for newborn shoot with adorable puppy

Tired of being asked about their baby-making plans, Australian couple Matt and Abby decided to give a creative answer: with an unusual photo shoot with their 'baby', a groodle (poodle/golden retriever cross) named Humphrey. The talented Elisha from Elisha Minnette Photography caught all the precious shots.

Is it okay to name your baby with a sense of humour?

My husband was sure that Danger was a good option for a boy. And as the pregnancy progressed, it actually started to sound really good.

Woman gives birth after having her own mother's uterus transplanted

In a world first, a healthy baby has been born from the same womb that nurtured his own mother.

So hot right now: double-barrelled baby names on the rise

It's one way to make your baby stand out from the pack – giving them not one, but two first names.

Second time around: is it really better the devil you know?

When I fell pregnant with my second child I was, naturally, very excited. Then it all started to come back to me - and I freaked.

Shopping with kids: breaking the pester-power cycle

You're out shopping with your little one and they're incessantly whining that they want a treat. It's easy to say no ... the first time, at least.

How did we have babies before apps came along?

Three months ago, my wife, Chrysta, and I were driving along Melrose Avenue in Los Angeles when she let out a harrowing cry.

When your toddler disagrees

There comes a time when your child starts having different views to you. I didn't realise that time would come so soon.

Win a Pacapod this Father's Day

To celebrate dads and families, we are giving away a Picos Pack from Pacapod Australia filled with a few extra goodies ENTER NOW

 

FREE TICKET

Discover the magic of the LEGOŽ DUPLOŽ Play Area in Sydney

Get your free ticket to The Essential Baby & Toddler Show and save $20 - register online now!

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.