Jump to content

Returning for refund - sale items
Is this allowed?


  • Please log in to reply
38 replies to this topic

#1 ~zael~

Posted 23 January 2013 - 01:21 PM

Hi,

Bought 2 pairs of Lynx school shoes for the kids on 10th January at $59.99 each.  Both pairs are unworn, as new condition.  Walking past today, they are now on sale buy one pair, second pair half price.  Should I return for a refund and get back $30 when i purchase them again, or is that scabby?  And, is it allowed?  Receipt says they can be returned for refund within 30 days as long as they are unworn etc, I just want to make sure I will be able to purchase the same shoes?

Thanks original.gif

#2 EsmeLennox

Posted 23 January 2013 - 01:25 PM

I think it will depend on the store. At a store like KMart etc you'd probably be able to do it. At a smaller store I doubt it.

Why do people do this though? I always think suck it up, you purchased the item when you purchased it, if it comes on sale a short while later that's just one of those 'crap happens' moments.

#3 Lissome

Posted 23 January 2013 - 01:30 PM

I'd probaly do it but not in one transaction! As in I'd return the shoes for the refund one day, and pop back on another to get the half price deal.

#4 ~kacee~

Posted 23 January 2013 - 01:30 PM

QUOTE (Jemstar @ 23/01/2013, 01:55 PM) <{POST_SNAPBACK}>
Why do people do this though?


Uh, to save money?

I would try it, for $30, if you can be bothered!

#5 katbalou

Posted 23 January 2013 - 01:30 PM

In my experience, stores refund based on the price it is when it is returned, not the price it is when purchased.  Which means it wouldn't be worth your while.

#6 CallMeFeral

Posted 23 January 2013 - 01:31 PM

Slightly scabby, but you can give it a go and see.

I'm not sure why the consumer should have to 'suck it up, crap happens' as opposed to the retailer. Not saying the retailer should either - just not sure why the assumption is that it's the consumer who has to.

#7 CallMeFeral

Posted 23 January 2013 - 01:32 PM

QUOTE (katbalou @ 23/01/2013, 02:30 PM) <{POST_SNAPBACK}>
In my experience, stores refund based on the price it is when it is returned, not the price it is when purchased.  Which means it wouldn't be worth your while.


I think this is usually only if you don't have a receipt. If you have a receipt, you can prove what you bought it for and they should refund that.

#8 Leafprincess

Posted 23 January 2013 - 01:32 PM

In this circumstance, They aren't obliged to give you a refund under the ACCC guidelines

Edited by Leafprincess, 23 January 2013 - 01:32 PM.


#9 9ferals

Posted 23 January 2013 - 01:32 PM

You may find that they only refund the new sale price - so you wouldn't gain anything.  I think this would depend on the store, but I've experienced this at one of the large chain stores, Target I think.
And you would need to know that they have the shoe you want in the size you need - this could backfire on you!

I tend to agree with Jemstar, it's annoying but you just have to live with it.

#10 NunSoFeral

Posted 23 January 2013 - 01:35 PM

Couldn't see why you couldn't return for refund and repurchase?
Regardless of store size.
I bet you are not the only one to do this at that particular store.
As for scabby - not in my opinion.
I would think it more savvy.

Stores MUST refund the full amount paid at time of purchase.





#11 vanessa71

Posted 23 January 2013 - 01:37 PM

QUOTE (Rubybelle @ 23/01/2013, 02:32 PM) <{POST_SNAPBACK}>
You may find that they only refund the new sale price - so you wouldn't gain anything.


If it says on the docket that she has 30 days to return, she would have to be refunded what she paid, not what they are on special for now.

I would find it a PITA to do and would probably ask the store just to give you a refund on what you would save if you returned the shoes and purchased them again first, it would make things easier for both of you.

Edited by vanessa71, 23 January 2013 - 01:38 PM.


#12 EsmeLennox

Posted 23 January 2013 - 01:38 PM

The consumer should suck it up because the item was not on sale when they chose to purchase it. What, should retailers now have to inform customers that an item will come on sale within the next week? It is life, this kind of thing happens all the time.

And retailers don't have to refund at all just for 'change of mind' (unless they state that they will on their docket etc) and in this case, it's not even change of mind, it's 'bugger I should have waited a week to buy those shoes, and now I feel hard done by.'

Edited by Jemstar, 23 January 2013 - 01:41 PM.


#13 ellebelle

Posted 23 January 2013 - 01:44 PM

I have found in these situations that if you go back with the items and the receipt and explain the situation, some chain type stores will just honour the special and refund the difference without making out that you are returning them and then repurchasing them. It's not worth their while getting in a bun fight about it.

#14 captain crunch

Posted 23 January 2013 - 01:47 PM

You are in your rights to go back and ask for a refund. you have receipt and are in original condition, you will get the full amoutn of what you paid back.

However.

The store can then choose to put those items away "out the back" and Not include them in the sale. meaning if they are the last sizes/styles you want you wouldn't be able to repurchase them. This is how they try to stop people doing what you're doing.

It most cases they won't and they'lll be annoyed but will proabbly just do it.

I would go in and but another set of the shoes at sale price (hopefully that have your size/style) and then immediatly or the next day, return your orignal pairs for full price,

#15 CallMeFeral

Posted 23 January 2013 - 01:51 PM

QUOTE (Jemstar @ 23/01/2013, 02:38 PM) <{POST_SNAPBACK}>
The consumer should suck it up because the item was not on sale when they chose to purchase it. What, should retailers now have to inform customers that an item will come on sale within the next week?


Or: the retailer should have to suck it up because it's still within the returns period. Nobody said they should inform her - though that would be polite - but it's within her rights to do the returns thing.

Again, if it's within the terms of the returns policy, I'm not sure why the assumption is that the consumer should be the one to suck it up.

#16 tibs

Posted 23 January 2013 - 01:52 PM

QUOTE (captain crunch @ 23/01/2013, 02:47 PM) <{POST_SNAPBACK}>
You are in your rights to go back and ask for a refund. you have receipt and are in original condition, you will get the full amoutn of what you paid back.

However.

The store can then choose to put those items away "out the back" and Not include them in the sale. meaning if they are the last sizes/styles you want you wouldn't be able to repurchase them. This is how they try to stop people doing what you're doing.

It most cases they won't and they'lll be annoyed but will proabbly just do it.

I would go in and but another set of the shoes at sale price (hopefully that have your size/style) and then immediatly or the next day, return your orignal pairs for full price,



Yes this.  Definitely go in and make sure they have the sizes/styles you need before you return because they are entited to take returned items off the floor for a period of time presumably to stop this kind of thing.

#17 ~zael~

Posted 23 January 2013 - 01:52 PM

For what it's worth, the store I purchased them from is Williams, so they are a chain.  Meh, I'm going to give it go, and just ask for a refund of the difference.  If they gey shirty, I'll get my refund and buy them elsewhere.  Theses shoes are a dime a dozen, I don't think it would make much sense for them to not allow me to re purchase them.  I bought the velcro shoes and think I should have bought the lace ups (same price) as my 8 year old still can't tie her laces, and will never learn if I don't buy lace ups eventually so I may just refund and purchasse those instead. original.gif

#18 Julie3Girls

Posted 23 January 2013 - 01:52 PM

Not something I would do personally, but I'd guess they can't stop you.  Although I'd probably do what the PP suggested, if I was really needing that $30 price difference.

QUOTE
would go in and but another set of the shoes at sale price (hopefully that have your size/style) and then immediatly or the next day, return your orignal pairs for full price


It's actually a good idea to keep an eye on things like the back to school shoe sales, notice the timing. Because they will probably do similar sales next year.  I always wait for the sales before I buy the girls' school shoes.

#19 Oriental lily

Posted 23 January 2013 - 01:56 PM

No the shop does NOT have to get a refund.

I really wish people would learn their consumer rights before giving out ill informed advice.

The only time a refund needs to be given is if the item is faulty or does not live up to description or purpose.

Not for changing of mind.
Not for wrong size

Certainly not for item now being on sale.

This does not mean that good customer service will not allow refunds for these reasons, but they don't have to,even with a receipt or how much you throw a tanty.

Op I would not ask.

But you can ask, just don't expect or demand it.

#20 katbalou

Posted 23 January 2013 - 01:56 PM

QUOTE
What if I change my mind? Can I get a refund?

No. The consumer guarantees do not require a seller to give you a refund if you change your mind and decide that you don’t like or need the goods or discover that the goods are cheaper elsewhere.


from ACCC website

If the particular store you are referring to has a unrestricted refund policy, you may be lucky, but they are under no obligation to refund you at all.

#21 EsmeLennox

Posted 23 January 2013 - 02:13 PM

Even if the store has a 'change of mind' refund policy (and this store does, I checked) what the OP wants to do is not a 'change of mind'. She hasn't changed her mind, she just wants to get the shoes at the now cheaper price. It does not fit the terms of the returns policy.

#22 darcswan

Posted 23 January 2013 - 02:15 PM

QUOTE (Oriental lily @ 23/01/2013, 02:56 PM) <{POST_SNAPBACK}>
No the shop does NOT have to get a refund.

I really wish people would learn their consumer rights before giving out ill informed advice.

The only time a refund needs to be given is if the item is faulty or does not live up to description or purpose.

Not for changing of mind.
Not for wrong size

Certainly not for item now being on sale.

This does not mean that good customer service will not allow refunds for these reasons, but they don't have to,even with a receipt or how much you throw a tanty.

Op I would not ask.

But you can ask, just don't expect or demand it.


Untwist those knickers - Kmart has a return policy that goes above and beyond their legislated obligations.  That policy now forms part of the 'contract of sale', so they must abide by it.

Kmart offer flexible returns because it reduces the barriers to people purchasing (don't worry, you can just bring it back if you change your mind!)  Their data shows that once people buy, they are less likely to return, so it makes financial sense for them.

If you read the fine print, they do say they reserve the right to refuse change of mind purchases, but as the OP meets their criteria, its unlikely they would.


OP, I wouldn't go in asking for a refund of the difference.  I would return the shoes and repurchase.  Lots of people do it... The staff will probably roll their eyes, but who cares what they think anyway? wink.gif

Edited by darcswan, 23 January 2013 - 02:20 PM.


#23 CallMeFeral

Posted 23 January 2013 - 03:18 PM

QUOTE (Oriental lily @ 23/01/2013, 02:56 PM) <{POST_SNAPBACK}>
No the shop does NOT have to get a refund.


The OP stated in her first post that there was a 30 day refund policy stated on the receipt.
Nobody is saying she's entitled to it by law - she's entitled to it because it is their policy.

Actually, just everything darcswan said.

QUOTE (Jemstar @ 23/01/2013, 03:13 PM) <{POST_SNAPBACK}>
Even if the store has a 'change of mind' refund policy (and this store does, I checked) what the OP wants to do is not a 'change of mind'. She hasn't changed her mind, she just wants to get the shoes at the now cheaper price. It does not fit the terms of the returns policy.

She's changed her mind about the price she's willing to pay for it wink.gif

#24 Oriental lily

Posted 23 January 2013 - 03:19 PM

Store policy is not the law.
Some stores try and say that you can have no refund on sale items. Which is a load of crappolla if item is faulty or damaged.
They MUST give a refund and have the law to back them up.

And since the shoes were not bought at Kmart, wat do they have to do with anything?

It used to be that the big department stores would give cash refunds with no receipt.
They now will only give store credit.

Stores policies can change from month to month .

The law is not so easily changed.

So basically store policies mean nothing if they are not also backed by legislation.

So my post was referring to previous posters saying to get a refund and repurchase as its their rightto get a refund.

When it's not and creates misleading expectation that can lead to an ugly confrontation.
Which is not fair on the salesperson needing to deal wth misled people.



#25 CallMeFeral

Posted 23 January 2013 - 03:27 PM

QUOTE (Oriental lily @ 23/01/2013, 04:19 PM) <{POST_SNAPBACK}>
Store policy is not the law.

......

So my post was referring to previous posters saying to get a refund and repurchase as its their rightto get a refund.


Nobody has argued store policy to be the law - straw man there.

However it IS her right to obtain a refund if that is the stated store policy under which she bought the shoes.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

How I learnt to relax about routines

After many routine-led, tough years, we've realised that being parenting isn't about being perfect. It isn't about following a schedule to a T.

Should you have a third child or not?

I thought our family had been complete with our two boys. I had no idea how much I needed my daughter until she was here.

Helping a toddler embrace an adopted sibling

A single parent by choice, I am preparing to adopt a second baby from Morocco. And I face a special challenge.

When pregnancy messes with your self-esteem

Pregnancy doesn't make all women feel beautiful. It certainly doesn't raise every woman's self-esteem.

Join us in The BIG nappy change

Introducing the new Coles Little Explorer Nappies! You can confidently rely on Coles Little Explorer nappies at each stage of your child's growth, so take the Big Nappy Change and try new Coles Little Explorer nappies for yourself!

Robbie Williams live tweets wife's labour

And the award for most patient woman in labour goes to ... Robbie Williams' wife, Ayda Field.

Vaccine ignorance is deadly and contagious

In the absence of credible, strong political leadership, paranoia about disease can go viral.

Parenting differently based on birth order

All children have unique personalities, but keeping birth order in mind could help when parenting.

How to get rid of the mum guilt

Motherhood and guilt seem to go hand in hand, but there are ways to focus

Paid parental leave scheme grinds to a halt

The future of Prime Minister Tony Abbott's paid parental leave scheme appears to be up in the air, despite the fact it is due to begin in less than nine months.

The devastation of foetal alcohol spectrum disorders

No one's sure how many Australians are affected by foetal alcohol spectrum disorders, but the consequences for those who are can be devastating.

The pros and cons of finding out the sex of your unborn baby

It’s often one of the biggest choices parents make during the course of their pregnancy; to find out, or not to find out, the sex of their baby before it’s born.

Toddler's awesome dress up month

Two-year-old Willow and her photographer mum, Gina Lee, made October "Dress Up Willow Month". She posted photos of Willow's costumes on her Instagram account, and her creative takes on popular culture are simply adorable.

Childhood around the world

It can be easy to assume our ideas around childhood are universal, but they are particular to where we live, as these practices show.

Best picks for baby and toddler shoes

Here's a great selection of footwear from pre-walker to walker ensuring comfort and style for growing feet.

I lost my wife and daughters to Ebola - then it came for my son

Sunday, September 21, is a day I will never forget.

The 'yucky' illness that took over my life

I have a chronic illness nobody likes to discuss. It involves toilet talk, and probably caused my miscarriage. But it needs to be talked about.

Prenatal testing: the facts

Prenatal testing is done to check if a baby has certain medical conditions before birth. Here is some important information about what the tests are for and the risks involved.

5 things to do with your baby?s old clothes

Did you think your only option for your baby?s old clothes was to pack them away or give them to the Salvos? Think again.

Why it's possible to not realise you're pregnant until the baby arrives

After hearing about 'surprise babies' born to mums who didn't know they were pregnant, it's common to ask "how did she not realise?" But experts say it's entirely possible for it to happen.

'My miracle is finally here'

How has the world continued on its pace when mine has been altered so drastically?

Dairy can help older women fall pregnant: study

Ice cream may be the ultimate comfort food, but a study suggests it could also help older women to have children.

Megan Gale goes topless for 'sexiest people' cover

Six months after a heavily pregnant Megan Gale posed nude for Marie Claire, the glowing new mum has gone topless for the cover of another magazine.

A new perspective on life from living with two diseases

A mother shares her personal story about the difficulty of living with two conditions, one of which stops her from being able to see her daughter's face.

Warning about Children's Panadol dosage

The Therapeutic Goods Administration has issued a safety advisory warning parents about confusion when using the dosing syringe supplied with Children's Panadol.

Download now: Essential Kids Activity Finder app

Got bored kids? Quickly find the best activities for kids wherever you are in Australia with the Essential Kids app.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Take 'The Coles Big Nappy Change' Challenge

You could become part of our Test Drive team and win one of 200 packs of Coles Little Explorer Nappies as part of our 5-day challenge.

Win 1 of 5 Canon Powershot D30 cameras

Capture life more easily with the Canon Powershot D30. Shockproof, waterproof and dustproof, you can take it almost anywhere and shoot beautiful images, time after time. Enter now!

16 parenting truths you won't find in the baby books

I am five years into this parenting gig and I’ve learnt that sleepless nights and changing dirty nappies are child’s play.

Best and worst potty party cakes

It's nice to celebrate a child making the shift from nappies to 'big kid' undies, but do we really need a semi-realistic used toilet cake to do it? Here are some of the best and worst cakes parents have used at 'potty parties' around the world.

7 tips for a financially festive Christmas

Plan ahead - and do it now - to ensure festive season expenses don't break the bank.

'Go the F*** to Sleep' author's new book for frustrated parents

A sequel is coming soon to the 2011 hit book 'Go the F*** to Sleep' - and this time, it's about mealtimes.

Great birthday party buys from Etsy

Handmade crafts to decorate and personalise your child's next birthday - from banners to cake decorations, we've got gorgeous party finds from Etsy.

Join us in The BIG nappy change

Introducing the new Coles Little Explorer Nappies! You can confidently rely on Coles Little Explorer nappies at each stage of your child's growth, so take the Big Nappy Change and try new Coles Little Explorer nappies for yourself!

Creative storage ideas for the kids' rooms

Creative and practical storage ideas for the kids' toys and books can also add some stylish decor to your home. Visit babyology.com.au for more stylish modern finds for hip kids & parents.

Thief uses breast milk as weapon

Police are on the hunt for a thief who robbed a pharmacy using her lactation skills.

To the mum in the doctor's waiting room

Maybe the mum I saw in that waiting room, seemingly disconnected from her baby, doesn’t have the support she needs.

10 space-saving nursery ideas

Starting a family doesn't always mean moving into a bigger house - not yet, anyway.

 

What's in a name?

Baby Names

Looking for a classic name, or an unusual name? Our Baby Name Finder is for you, search or browse to refine your shortlist.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.