Jump to content

Corrosion on Smartphone
Do I stand a chance?


  • Please log in to reply
8 replies to this topic

#1 dessiesgirl

Posted 17 January 2013 - 03:59 PM

Hi ladies, I feel like I only come here these days when I need some advice - hope thats still ok!


I have a Sony Xperia phone - 11 months old, so still under warranrty, and another 12 months on the contract. A couple of weeks ago, it just died - couldn't turn it on, so took it to Virgin (my provider) who sent it off for repair. The repair cente contacted me to pick it up, and when I got there, informed me it was being returned "unrepaired". This was because the fau;t was caused by corrosion, due to water damage, and therefore not covered by warranty.

I have never dropped my phone i liquid of any kind, or spilt anything on it, so any water damage has only happened through me using my phone as any normal person would. The repair shop suggested it could be humidity, steam or condensation. I think if its any of those, the phoen's not up to the job it was made for.

Sony are playing hardball and refusing to honour the warranty, and refusing to escalate my complaint past the call centre. At the moment, the phone is with Virgin, for a 2nd opinion on the cause of the fault, and if I don't get any luck there,I intend to go to the Telecommunications Ombudsman.

I was wondering if anyone has had this happen, have you had any success through the Ombudsman or other channels, and any suggestions as to how to proceed from here?

I am 100% certain I have not caused any damage to the phone, and am really annoyed that Sony will not even consider the possibility that it may be faulty.

Any ideas? Thank you!

#2 Just_Keep_Swimming

Posted 17 January 2013 - 05:08 PM

Hi Op,

If you are certain definitely take this to the telecommunications ombudsman.  

I have learnt in the past the companies will never admit responsibility as this makes them liable.  

They maybe just trying to pass the blame so they can say it's out of warranty.  

The ombudsman will investigate it for you.

Good luck

#3 FiveAus

Posted 17 January 2013 - 05:45 PM

Also try consumer affairs in your state.

#4 FeralGrey Reindeer

Posted 17 January 2013 - 05:49 PM

Exactly the same thing happened to DDs iPhone5 last week. Apple said it was due to high humidity and hot weather. As she had insured the handset they replaced it for her. I believe this is not covered under warranty as it is not actually a fault with the handset.

#5 adl

Posted 17 January 2013 - 05:55 PM

Actually this happened to mys sister...they ended up saying she must have used her phone while standing in pouring rain...or her hands are very sweaty..utter BS..  As if!!!!

she just refused and kept at it until they admitted it was highly unlikely and replaced her phone under warranty...


Get onto a senior manager...make a noise but yes it is just an excuse...and I would not accept it.

Edited to add.... Seriously iPhone 5 at that price should cope with usual summer humidity... So not buying that at the price they are...do they come with a war ing not suitable for tropical climates? No I didn't think so....they bank on people being gullible and not fighting back

Edited by adl, 17 January 2013 - 05:57 PM.


#6 EsmeLennox

Posted 17 January 2013 - 05:56 PM

Have you ever used your phone with wet hair? Very common cause of corrosion in mobile phones, or so DH was told this week due to corrosion in his (he stupidly left his in his pocket and walked into a river, so not quite the same thing, but apparently got chatting to a guy who said they see heaps of women with corroded phones because they use them with wet hair). So ladies, no yapping on the phone when your hair's wet.

#7 JingleBlitzenBells

Posted 17 January 2013 - 07:28 PM

Do you have a cover on yours OP?  If you have a cover then the back couldnt get wet from sweaty hands because the cover is in the way.

DH has a plastic cover/skin on his and his never feels wet or sweaty either.

I would definitely be calling the TIO or Dept Of Fair Trade for advice.

#8 Chocolate Addict

Posted 17 January 2013 - 08:33 PM

QUOTE
So ladies, no yapping on the phone when your hair's wet.


I am not a dog, I do not 'yap' with or without wet hair. wink.gif

#9 dessiesgirl

Posted 17 January 2013 - 08:37 PM

Thanks,everyone. My biggest frustration really has been to get my case heard by someone at Sony who has more discretion to act than the call centre staff. Hopefully the Ombudsman will be able to go a bit further up the chain of command than I can!





0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

 

Meet the latest baby giving the internet hair envy

"As a bald man, I'm very proud of my 2-month-old's hair," wrote new dad Brian Gorham, 32, along with a photo he shared to reddit.

Woman hits back after shop assistant labels her engagement ring as 'pathetic'

A US woman has been applauded worldwide for sharing a photo of her modest, US$130 engagement ring after a shop assistant labelled it "pathetic".

Mila Kunis and Ashton Kutcher welcome baby boy

Mila Kunis and Ashton Kutcher welcomed their second child, USA TODAY has confirmed.

After his grandkids moved away, this grandpa came up with a beautiful way to stay in touch

Chan Jae, a 75-year-old man from Korea, missed his grandsons terribly when they moved overseas.

20 gorgeous Christmas stocking and sack options

It seems every year that Christmas-themed goodies for kids get less tacky and more stylish.

Dad's genius hack for how to go shopping with a baby

A dad has shared his genius hack for tackling Christmas shopping with toddlers.

How I gave birth far too drug-free for my own liking

I certainly wasn't shy about medication. In fact, my policy on this was, in the immortal words of Britney Spears, "Gimme gimme more".

Christmas-inspired names for your December baby

Due during the festive season, or just have a love of Christmas?

Three-year-old mistakes policeman for Santa, so naturally he goes along with it

When an adorable three-year-old spotted a white haired gentleman in a restaurant she naturally assumed he was Santa Claus.

To VBAC or not to VBAC?

"If, after careful assessment by their maternity care provider, there seems to be no reason why a woman shouldn't be offered a chance at VBAC, then the opportunity should be provided."

Baby tries broccoli for the first time, immediately regrets it

It's probably fair to say that broccoli is an acquired taste.

'I didn't think I'd have pimples as a grown-up ... then I fell pregnant'

As specialists treat more adults for acne, Lucy Sheref reveals the emotional cost of years spent struggling with the condition.

Stranger's act of kindness helps overwhelmed mum in supermarket

A random act of kindness from a stranger in the supermarket brought a mum to tears, exactly when she needed it most.

21 adorable Christmas outfits for your baby

December 25 is just around the corner, and it's the perfect opportunity to dress your bub in a sweet festive outfit.

 
Advertisement
 

Top 5 Articles

Advertisement
 
 
 

What's hot on EB

What pregnancy is really like: mums share their honest opinions

We asked real women what surprised them during their pregnancy. They've shared their experiences in the hope of preparing the rest of us better for the ride

The truth about big-headed babies

Research suggests that big headed babies become more intelligent than their smaller peers. One mum shares the positives and negatives of having a big headed baby.

How to encourage your baby's gross motor development skills

There are some everyday things that parents can do to improve gross motor skills and coordination.

'My baby's extra thumb saved her life'

A mum whose daughter was born with an extra thumb says that the extra digit saved her life.

He gave her his liver, she gave him her heart

Heather Krueger and Chris Dempsey's origin story began in a darker place than most: with stage 4 liver cancer.

Toilet training from birth? It is possible

This method, called elimination communication (EC or assisted infant toilet training), is becoming increasingly popular in the West.

Watch hilarious montage of strangest pregnancy questions on Yahoo Answers

Some of the strangest questions about pregnancy - and some of the most bizarre spelling - have made for a hilarious video.

How to reduce your chances of perineal tearing in birth

The use of heat packs, along with other aspects of clinical care, can reduce your risk of tearing in birth.

 

Baby Names

Unusual Celeb Baby Names

Click through the gallery to read the details and see some of the most memorable monikers in show biz families.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.