Jump to content

Complaint to the Health Services Commissioner
Have you made one?


  • Please log in to reply
7 replies to this topic

#1 Lady Garden

Posted 15 January 2013 - 02:49 PM

I'm considering making a complaint about a medical professional.

Has anyone ever made a complaint before? If so, could you please tell me what happened? Did/do you feel like your complaint was heard? Did/do you feel that the health professional changed their way of working? Any negatives to the experience? For example, did/do you feel that you were "blacklisted" by other medical professionals?

Because this is EB I feel I need to say that this is a serious issue, not about the tone of a medical receptionist or whether or not a GP looked in my ears.

#2 Maple Leaf

Posted 15 January 2013 - 02:51 PM

I will be following your thread.

I complained about a GP to the practice and the GP wouldn't acknowledge what they did so went nowhere with that.

Really didn't think about (or have the energy) for going higher but will see what others say.

Good luck with complaint.


#3 lucky 2

Posted 15 January 2013 - 03:00 PM

What about making the complaint to AHPRA, wouldn't that be the best place to take your concern, to the registering body. I suspect the Commissioner will send you back to AHPRA as a starting point.
All the best.

#4 Lady Garden

Posted 15 January 2013 - 03:09 PM

QUOTE (lucky 2 @ 15/01/2013, 04:00 PM) <{POST_SNAPBACK}>
What about making the complaint to AHPRA, wouldn't that be the best place to take your concern, to the registering body. I suspect the Commissioner will send you back to AHPRA as a starting point.
All the best.

Thanks for that. It seems AHPRA is the National body, and the Health Commissioner is Victoria's State body.

There are three areas that a person can make a "notification" about through AHPRA: conduct, health or performance.

#5 JustBeige

Posted 15 January 2013 - 03:17 PM


If you feel your complaint wont be actioned at a hospital or practise level then I think I would be making a complaint to both if warranted.


I guess your next step to to work out what they did / said that was negligent; what was the consequences of this action(s) and what outcome you want.  

You would need to detail all this in your complaint.

I've never complained medically, but I have always found that trying to keep it factual (not emotional) as possible when describing the event(s) helps.

I think if there were serious health consequences then when talking about those you can put more of a victims impact statement slant on that.

Good luck and I hope you get the resolution you want

#6 noi'mnot

Posted 15 January 2013 - 03:22 PM

I think you're meant to try to resolve the complaint with the service provider first. Of course, depending on the situation, sometimes this might not be possible. For example, a hospital generally has a clear complaints system but a GP practice might just ignore or not address complaints, as mentioned by a PP.

Anyway, I've never tried before myself but have supported clients to do so. They've generally received satisfactory results from a response from the service provider through this means.

I'm sorry that you've had a negative experience with a health professional, and I hope that you can get it sorted out asap.

#7 erindiv

Posted 15 January 2013 - 03:25 PM

I made a complaint once but the doctor just denied that she did what I said she did. That was the end of it.

She ended up getting investigated for something else not long ago, but she's practising again so I guess nothing came of it, despite the fact someone died.

#8 FeralEsme

Posted 15 January 2013 - 03:54 PM

I complained about a gynaecologist many years ago. To be honest, I didn't feel that I got a satisfactory response. I got a cursory apology and an acknowledgement that he had done the wrong thing (he didn't give me some test results for a pap smear that could have led to cervical cancer had it not been picked up by another doctor). Although he did admit that he was in the wrong, nothing else was done, he received no proessional censure that I am aware of. I was young at the time and his attitude was very superior and I still think to this day he thought he was in the right not giving me the information as apparently I was 'fragile' due to another diagnosis I had already received which conincided with the cervical problem. I don't feel that I was 'black listed' by any doctors as a result. I should have pushed harder, but again, I was young, I was treated poorly and I was left feeling like I was in the wrong for daring to complain about a medical professional.

If it happened now hell would freeze over before I would accept a simple apology for what was a doctor failing in their duty of care.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Win $1000 with Sea-Bands!

Three lucky fans can win a Sea-Band prize pack valued at over $1000 each, which includes two Sea-Bands plus a $1000 Eftpos gift card!

Misery loves Facebook

Facebook users are often criticised for only showing the positive, fun parts of their lives. But what about when it swings the other way, when someone uses it for the purposes of ranting about their children all the time, never posting anything positive?

Toddler's adorable impersonation of pregnant mum

Little Ellis has noticed his mum is walking differently lately, and his impersonation of her is hilarious.

'Forgotten baby syndrome' can happen to any one of us

When my third child was two months old, I strapped her into her car seat, then promptly forgot all about her. But she survived, unharmed, because it was winter, and I was lucky.

Join the Real Mums Test Drive Team

Five mums or mums-to-be will join the EB Test Drive Team and discover great items at an exclusive Big W event. (Sydney only.)

Ten things I've learned about motherhood

Never take a good night's sleep for granted. There is no logic like toddler logic. Standing on Lego hurts every time. These are the truths of parenthood.

Parenting past the toddler years: what's next?

Your baby has grown into a toddler, and now your toddler is fast approaching the preschooler stage. What can you expect as a parent?

Tips on what to pack in your hospital bag

Before giving birth I read countless lists, ended up overpacking just a little, and now know what I'll actually want to pack next time.

New app keeps tabs on your kids at childcare

Popular new technology lets parents know what their children are up to at childcare - but not everyone is a fan.

21 things I love about newborns

There?s an irresistible magic about newborns. Of course they're not all smiles and rainbows, but they are undeniably cute and remarkable in so, so many ways.

Kid-friendly hairdressers: who says haircuts can?t be fun?

I?ve found some salons who boast setups ideal for children ? you name it, they?ve thought of it. All are designed to make haircuts fun rather than stressful.

Labour pain relief may reduce risk of postnatal depression: study

Postnatal depression is a complex condition, but researchers say pain relief during labour may help some women.

Why we need better support for men after miscarriage

In a recent study, 85 per cent of men admitted feeling sadness after their partner miscarried, but almost half said they didn't share their feelings at all. What can be done to help them?

Mum in business: Kristy Chong

Kristy Chong is the managing director of Australian-made Modibodi underwear and a mum to Lucas, 6, Jason, 4, and Isaac, 6 months. She shares her advice for other mums thinking about starting their own businesses.

From toddler to preschooler: a developmental roadmap

So your toddler is growing up and will soon be entering the preschooler years. Here are a few ways to frame their development that will help you understand what?s going in those beautiful, funny, clever little heads of theirs.

Mum sacrifices an eye for her unborn baby

Motherhood is full of sacrifices, but this woman has made a life-altering one - and her baby hasn't even been born.

A grandparent by any other name

A growing number of grandparents are shunning tradition and going against conventional names - but a grandparent by any other name still gives the same awesome cuddles and kisses.

Photographer captures the beauty of adoption

The love of a family is usually tough to capture on camera. This is an exception.

When labour just doesn't happen

After three healthy kids, I can?t help feeling I?ve been a little ripped off. I missed out on something I had always wanted to experience, and now I?ll never get the chance.

Be careful what you say, your baby is listening

The importance of speaking to your baby even if they are not old enough to answer back has been highlighted by new research.

Share the little things that make you smile

We're giving away a Mountain Buggy nano, the ultimate travel stroller - and here are some of the great entries so far.

Win a Mountain Buggy nano

We?re giving away the new Mountain Buggy Nano - the lightweight travel buggy! So show us the little things that make you smile for your chance to win.

Download now: Essential Kids Activity Finder app

Got bored kids? Quickly find the best activities for kids wherever you are in Australia with the Essential Kids app.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Win a Mountain Buggy nano

We?re giving away the new Mountain Buggy Nano - the lightweight travel buggy! So show us the little things that make you smile for your chance to win.

Be careful what you say, your baby is listening

The importance of speaking to your baby even if they are not old enough to answer back has been highlighted by new research.

Win $1000 with Sea-Bands!

Three lucky fans can win a Sea-Band prize pack valued at over $1000 each, which includes two Sea-Bands plus a $1000 Eftpos gift card!

The beautiful moment a baby was born at the side of a road

It's not where she expected to give birth, but mum Corrine Cinatl is delighted that her daughter's roadside arrival was captured in a series of beautiful photos.

Doctor sings first Happy Birthday to newborns

His job is to deliver babies, but this US obstetrician also has a unique way of celebrating the miracle of life.

Join the Real Mums Test Drive Team

Five mums or mums-to-be will join the EB Test Drive Team and discover great items at an exclusive Big W event. (Sydney only.)

The Nappy Collective starts new drive

It's that time of year when the dedicated volunteers at The Nappy Collective do their bit to help out mums and children in need - and they need your help.

Baby shower cake wrecks

From misshapen cake babies to questionable text, from odd colour choices to internal organ recreation, these are the baby shower cakes that taste forgot.

Photographer captures the beauty of adoption

The love of a family is usually tough to capture on camera. This is an exception.

Pregnancy progression photo ideas

Want to record your pregnancy as your belly grows? Here are some creative, fun ideas for photo shoots along the way.

The myths and facts about "normal" breastfeeding

When it comes to successful breastfeeding, there is a wide variety to what is "normal", according to new research.

Tin can craft and DIY ideas

Got a few old formula, Milo or coffee cans around the house? Use these fantastic upcycling ideas to create items for around the house and yard.

Dads meet their newborn for the first time

Emotional photos of two fathers meeting their newborn son have resonated with viewers worldwide, attracting thousands of Facebook likes and shares.

Skin safety isn't just a summer worry

Lax about the slip slop slap with your kids as weather turns cooler? Here's a reminder as to why we have to remain vigilant for our children?s future health.

Personalised baby gifts

We've scoured the internet to find gorgeous personalised keepsakes and nursery decor to record baby name and dates. They make great gifts for christenings, name days and birthdays! (All prices in AU.)

Creative sleeping baby photoshoots

See how some parents and photographers have captured sleeping babies in unusual positions and using different props.

DIY kitchen and food hacks

DIY your way to a better kitchen and make cooking easier with our clever hacks. (Some content reproduced with permission from mashable.com.)

Winter warmers for babies and toddlers

Your baby or toddler will be nice and snug in these beautiful and fun winter pieces. Most are hand-made or knitted, and they're all designed to keep your little one toastie - and adorable!

 

Mind, body, beauty, life

Making time for me

We look at your wellbeing, covering health, relationships, beauty and fashion, mind and body.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.