Jump to content

Holiday rental - refund of bond


  • Please log in to reply
24 replies to this topic

#1 Splodge83

Posted 08 January 2013 - 03:52 PM

We rented a property for the weekend and were required to pay a $200 bond, fair enough.

Vacated property on Sunday morning before required check out time. We left it it good, clean condition, no breakages etc. We were only there 2 nights so didn't require more than a sweep through and wipe down for cleaning which we did prior to leaving.

How long is a reasonable amount of time to wait for the refund of the bond money? Whenever I have rented a holiday place before it has either been refunded the next working day or straight back onto to my card at check out time.

WDYT?

We are in WA

#2 Dosninos

Posted 08 January 2013 - 04:21 PM

I would expect that you should receive the bond back at the time of checkout.

#3 Splodge83

Posted 08 January 2013 - 04:25 PM

So being told it will take 14 days to process the bond refund is not acceptable?

I just want to make sure I'm not being unreasonable because I'm pretty p*ssed off right now

#4 Zesty

Posted 08 January 2013 - 04:36 PM

I think two weeks is a bit much. Was there any mention of a time frame in the small print when booking?

#5 CEJCEJ

Posted 08 January 2013 - 04:45 PM

How did you pay the bond?

I would expect in back in the same manner as I paid it on checkout. ie cash - the cash returned. Eftpos or credit card, reversal done on Sunday. 2 weeks is taking the p*ss

#6 ~chiquita~

Posted 08 January 2013 - 04:52 PM

Well I'd be p*ssed off too if I was told it would take 14 days to get my money back.
That's inconvenient and unprofessional.

#7 Cath-In-SA

Posted 08 January 2013 - 04:56 PM

When we rented a holiday house we always got told different time frames with the longest being 31 days!  Kick up mary hell until you get it back.  Find the Principal of the agency and ask to speak to them.

We eventually got it back within 2 weeks (down from their month) or so but it took calling them and the owner of the agency everyday to get this.

#8 emnut

Posted 08 January 2013 - 04:56 PM

being quoted a 2 week maximum time is fairly normal around this area with a lot of holiday rentals but it doesn't usually take that long unless there is an issue - the properties I'm talking about are houses where key drop off is a separate location so the condition of the property can't be checked to return the bond on receipt of the keys

#9 Mpjp is feral

Posted 08 January 2013 - 05:01 PM

I think it depends on what you rented, and how you rented it. Hotel - bond refund immediately. A holiday house through an agent - within a few days (afterall they are not on premise to check all is ok). House direct with owner (such as stayz or the like) then I think 7 or maybe 10 days would be normal - as the owner (or cleaner) needs to get there to check it is all ok.

#10 Splodge83

Posted 08 January 2013 - 06:52 PM

It was a holiday house through an agent, keys left in lock box on exit.

What I'm really peeved about is that she did not answer her phone all day monday or tuesday, and will not return any messages.

She sent me an email monday night telling me it will be 14 days for the refund.

I can see by the website that the house is being let again as of friday so they will obviously have done the exit inspection by then.

I paid by direct deposit into their account

#11 CalEliKat

Posted 08 January 2013 - 06:55 PM

When we rented a holiday house earlier this year, our bond was back in our account within 24 hours,

#12 Splodge83

Posted 09 January 2013 - 10:29 AM

I am drafting an email to send how does the below sound

Dear XXX & XXX

I am incredibly frustrated and disappointed in the unprofessional manner in which your company has conducted themselves regarding the refund of my bond for **** which we rented from you for the 4/01/2013 and 5/01/2013.

Not only are my phone calls and messages going unanswered, but emails too. You are claiming to be overseas but are updating facebook with local pictures you have taken that day and answering your phone to other mobile numbers (just not mine) this makes it clear to me that you are dishonest and untrustworthy.

I have rented numerous holiday properties over the last 6 years in WA and never have I had such a farce to receive a bond refund. In my previous experiences the longest wait has been 2 business days. If you are trying to build a reputation and gain repeat business I would strongly recommend you look into your customer service attitude as 14 days to return money to someone is totally unacceptable. There were 3 families staying in the property over the weekend, so 3 separate opportunities for you to receive repeat custom, well not now.

I made a call to consumer protection yesterday afternoon and I am now officially advising you that if my money is not returned into my account today I will be lodging an official complaint against your company with them, with your local council and with the WA tourism board. I will also be very vocal about my displeasure on social media sites and travel rating sites where I see your company mentioned.

WDYT? Sound too p*ssed off? Not professional enough?

I'm no good at writing these things!


#13 ~Jodama_Feral~

Posted 09 January 2013 - 10:32 AM

It has always taken up to 14 days to receive the bond back when we have rented holiday houses. I am more than happy to wait that period of time.

#14 TillyTake2

Posted 09 January 2013 - 10:34 AM

Sounds perfect to me

#15 Splodge83

Posted 09 January 2013 - 10:40 AM

QUOTE (kriattica @ 09/01/2013, 10:32 AM) <{POST_SNAPBACK}>
It has always taken up to 14 days to receive the bond back when we have rented holiday houses. I am more than happy to wait that period of time.


Really? Hmm, maybe I'm being unreasonable then.

I've never had to wait that long, it's always been immediate or within a day or so.

I think what is the most annoying is I tried calling Sunday when we vacated, no answer, sent email Sunday night with bank details asking for deposit to be credit back the following day, no response, called Monday morning, no answer, called 3 times Monday to check all was ok and the bond would be refunded, no answer. Email received Monday night saying she was overseas (lie) and it would be refunded in 14 days. Called Tuesday, no answer. Called Tuesday from my partners phone, picked up straight away, when I said my name she hung up.

I know she isn't overseas as she is updated FB with local pics and you can see the location tag on there.

I'm thinking it's all a bit dodgy and I'm not happy.

#16 Holidayromp

Posted 09 January 2013 - 12:14 PM

I have a question - why in hell do they need to hold on to money that is not theirs for such a long period of time considering the place has probably had several other tenants through in the interim?  Bond should be automatically refunded upon the exit inspection.  It saves alot of problems for both parties.

#17 Holidayromp

Posted 09 January 2013 - 12:15 PM

Oh and when we rented a holiday house it was just the credit card details that was put down.  We didn't need to pay a bond.  Nothing was ever charged to the card.

#18 dotty27

Posted 09 January 2013 - 12:20 PM

We have been looking at staying in holiday rental houses and some say in t and c's please allow up to 14 days for bond refund.

#19 emnut

Posted 09 January 2013 - 12:25 PM

depends what was in the t & c's where you rented it through.  Also if you haven't actually called consumer protection don't include that but rather state that it would be your intention to lodge a complaint with them.  If depositing to a bank account when you paid by direct deposit, expecting it today is also unreasonable - most banks would take overnight to process the transaction.

#20 Splodge83

Posted 09 January 2013 - 12:45 PM

Nothing in T&C's on website say anything about bond refund.

I have spoken to Dept of Consumer protection yesterday and they have advised me to make a complaint in writing to agent and if no satisfactory result achieved lodge complaint with the them, their local council and the tourism board etc.

I am not expecting the money to be cleared today but I am expecting the deposit to be made today.

#21 Splodge83

Posted 09 January 2013 - 12:48 PM

QUOTE (Holidayromp @ 09/01/2013, 01:14 PM) <{POST_SNAPBACK}>
I have a question - why in hell do they need to hold on to money that is not theirs for such a long period of time considering the place has probably had several other tenants through in the interim?  Bond should be automatically refunded upon the exit inspection.  It saves alot of problems for both parties.

That's what I don't understand.

#22 malibu71

Posted 09 January 2013 - 01:34 PM

They should put in the booking details the time frame to expect the bond back - so they will have your bond and the next tenants bond ...

sounds like bad organisation on their part, I would prefer if I were them to get it all back asap one less thing to deal with but perhaps it is somewhere earning some interest might add up over a year of doing that for every weekend booking... no excuses for bank transfers these days to take that long.

#23 mumsoon1975

Posted 09 January 2013 - 01:59 PM

I appreciate that it can be frustrating waiting for bonds to be repaid, and that the agent's customer service leaves a bit to be desired, but think your approach is a bit unreasonable. From what I've read, the only timeframe you've been given for repayment is a fortnight. While that may not be what you want, the agent hasn't yet failed to meet any obligation to you, nor have they broken any laws. Maybe just see this as a learning experience and make sure it's one of the details you check in future.

#24 gadfly271

Posted 09 January 2013 - 03:08 PM

I do think that 2 weeks is too long to wait to get your bond back seeing how easy it is to do a internet transfer, however I also think expecting someone to return business-related calls and emails on a Sunday is also a bit much.

Maybe next time ask what their bond-return timeframe is before booking, and a simple follow-up email on the Monday confirming full bond refund is all you need.

#25 Splodge83

Posted 09 January 2013 - 04:56 PM

Thanks everyone for the advice.

Will just wait and see I guess. I haven't sent the email but I am far from happy with this company and their lack on professionalism.

The calls on Sunday were to advise that we had vacated and left keys in the same place as we found them as they did not tell us where they wanted them left. I didn't expect a reply on the Sunday but did expect a response on the Monday and expect her to answer my call Monday morning when calling to check keys were received ok and bond would be transferred as per my request.

Admittedly I should have asked at the time of paying when they were planning return the bond, but I have rented holiday homes previously and never had an issue receiving bond back as I previously said the longest I have ever waited to 2 days.

I don't think me making a couple of phone calls which have gone unanswered and sending a email that has not been replied to is unreasonable, especially when this is my money she is holding on to for no good reason.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Tot meets his heroes, falls apart with excitement

Two-year-old Quincy finished his potty training last week, and as part of his reward he was able to meet his idols.

Beautiful in our eyes: Georgia's story

I will never deny the fact that grief has a place when you give birth to a child who brings a set of circumstances very different to what you imagined. Because for nine months, I thought I knew my Georgie.

'It's been phenomenal': widower dad of quads thankful for support

There was nothing Erica and Carlos wanted more than a baby.

Vin Diesel names daughter after actor Paul Walker

The actor said there was "no other person" he was thinking about when he chose the name.

How midwives can help women who experience domestic violence

More than half of women who live with abusive partners experience violence during pregnancy.

Mum describes giving birth during Cyclone Pam

A new mother was told she must flee Port Vila hospital with her baby as Cyclone Pam bore down.

6 signs you're done having babies

There were a few signs I'm never going back to the land of maternity jeans, breast pumps and bassinets.

Marta Dusseldorp reveals breastfeeding cost her an acting job

Australian actress Marta Dusseldorp has revealed she was forced to withdraw from a Sydney Theatre Company production because a director did not approve of her breast feeding.

Female celebs (or their babies) with traditionally male names

Looking for a name that's a little bit different for a girl? Turn to names that have been traditionally used for males, as these celebs (or their parents) did.

'If you're anti-immunisation ... take a look at this picture of my son'

Greg Hughes is "an absolute shell of a man" as he and his wife Catherine struggle to come to terms with the loss of their newborn son Riley to whooping cough.

How an extrovert can raise an introvert

Introverts are often misunderstood as shy, and sometimes even rude. A timid child can be difficult to build rapport with, but it's important we nurture their sensitive natures.

Sheryl Sandberg's advice

'Choreplay': Help out at home to get more sex, Sandberg tells men

Forget foreplay. The new and improved route to intercourse is "choreplay" - it's good for your spouse, good for your house, and comes with the imprimatur of feminist du jour Sheryl Sandberg.

How to play with your baby

The first time your child learns a new skill at playtime is very exciting - for both you and your baby! Play is important to your child's development for a variety of reasons - here are some simple ideas for you to try at home.

I'm a single mother by choice

For me, being the best mother I can be means being a mum alone, at least for now. Thinking of my friends with inadequate partners, I wonder why more people don’t choose single motherhood.

Awkward wedding photos

Weird poses, surprise photobombs, bizarre editing: these are the wedding photos that should have never seen the light of day.

Four-week-old baby Riley Hughes dies of whooping cough

The mother of a four-week-old Perth baby who died after contracting whooping cough says her family has been left devastated by the loss of her "gorgeous, sweet" son.

Win a Ben & Holly's Little Kingdom prize pack

To celebrate the April 1 release of Holly's Magic Wand on DVD and Digital, we are giving away five DVD packs featuring the newest installment of Ben & Holly's Little Kingdom Holly's Magic Wand and many more hours of family entertainment! Enter Now!

Oh boy! Video shows family's reaction to baby surprise

Little Peyton Williams thought she was getting a baby sister named Charlee. But the two-year-old has had to settle for a doll dressed in pink after her baby "sister" turned out to be a boy.

How to help build up your baby's immune system

We all know that having a strong immune system is the best way to stay healthy – but what can we do to help it along?

'Nick, you need to call an ambulance': home birth mum's tragic death

A Melbourne mum who died after the home birth of her baby pleaded with her husband to call an ambulance because she felt she was going to die, the Victorian Coroners Court has heard.

When dads believe their baby doesn't 'like' them

Q: My two-month-old baby doesn't like me. He's perfectly content with my wife, but when I try to hold him, he gets upset and cries. I've backed off a little, thinking that he just needs a little time to get used to me, but that doesn't seem to be working. I'm starting to think I'm just not a very good dad. Is it too late for me to build a relationship with my baby?

When was the last time a stranger praised your parenting?

Wouldn’t it be great to get some nice feedback every now and then? After all, everyone likes to hear positive praise, particularly when it comes to parenting.

Special Ticket Offer, Save $8!

The Essential Baby & Toddler Show is back this April! Save $8 off the door price for a limited time only!

15 names on the verge of extinction

If you're looking to revive an older name, or don’t want anything near the top 1000 list, check out these rare monikers for your unique baby.

5 characteristics of great dads

It’s great to see a generation of dads who are more actively involved with caring, nurturing and loving their kids.

Why doesn't Australia have more breast milk banks?

When there’s no question that milk banks are important, why don’t we have more of them in Australia?

Carrie Bickmore announces birth of daughter

Television personality Carrie Bickmore has given birth to her second child.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Sign up to our 30 days of #PlayIQ challenge

Sign up to receive 30 amazing tips and ideas for play with baby during the month of April and submit a picture or tip on our social wall for a chance to win an amazing Fisher-Price prize pack.

Man faces jail after giving woman abortion pill smoothie

A Norwegian man is facing jail after putting abortion pills in his ex-girlfriend's smoothie, causing her to have a miscarriage.

'He's a blessing': family of baby born without eyes

Jordy Jackson was born without eyes. He has anophthalmia, which affects one in every 100,000 babies born.

Win one of 5 Cadbury Easter Hampers

With Easter fast approaching, Cadbury are giving away 5 Cadbury Easter Hampers. Enter Now!

Super fit model Sarah Stage defends her pregnancy body

Model Sarah Stage has defended her pregnancy body after critics claimed her slim figure at eight-and-a-half months pregnant wasn't "normal".

Win a Ben & Holly's Little Kingdom and Peppa Pig prize pack

To celebrate the April 1 release of Holly's Magic Wand on DVD and Digital, Essential Baby and Entertainment One are giving away five bumper DVD packs featuring the newest installment of Ben & Holly's Little Kingdom Holly's Magic Wand and many more hours of family entertainment! Enter Now!

Why I post breastfeeding photos online

I love to take pictures of my children. In some of the pictures, my younger son is nursing.

The day I broke my baby

There are things I wish I didn't know. I wish I didn't know that companies make tiny braces, small enough to hold necks no bigger than a wrist.

The place just for dads of multiples

When a couple discovers they're expecting multiples, the dad can sometimes be almost forgotten in all the excitement and preparation. But one group offers a space just for dads of twins and higher-order multiples.

Brave mum calls for domestic violence law reform

A brave mum of two has shared details of the harrowing attacks she suffered at the hands of her partner in a bid to help other victims of domestic violence.

Why I had the new test for Down syndrome

Early last year I turned 35, and having just found out I was pregnant, I opted to have the new test for Down syndrome.

Geeky baby gear

If your family is more into Star Wars, gaming and the periodic table than most, you might want to check out these geek-chic baby items.

2015: the year of the sheep

According to the Chinese zodiac, babies born in the year of the sheep are creative and enjoy spending quiet time with their own thoughts.

Breakthrough genetic testing now available in Australia

Pregnant women will for the first time have access to locally analysed, accurate, non-invasive pre-natal genetic testing when the first Australian clinic to offer the services opens its doors next week.

Grandbabies: the babies born looking old

Not a day under 65 and a lifetime of struggle! That's the look of these newborns, who look adorably older than their real age. Social networking site Reddit recently featured user submissions of adorable grandbabies, here are our favourites.

Family kicked off flight after toddler seatbelt drama

An entire family was kicked off a Cathay Pacific flight when a misbehaving toddler refused to put his seatbelt on.

Stolen baby found after 17 years

A baby stolen from her mother's arms shortly after birth has been found through an astonishing coincidence.

53 creative pregnancy announcements

Announcing that you're expecting can be a time to express your creativity, sense of humour and imagination. Check out how other parents and parents-to-be have broken the news to friends and family.

IKEA hacks for the nursery and kids' rooms

Are you one of those that know the whole IKEA catalogue by heart? Love their stuff but want to personalise it? Here's some inspiration to help you realise the potential of IKEA furniture and fittings.

36 baby names inspired by food and drinks

A French court may have ruled out Nutella as a baby name, but that doesn't have to stop you from taking inspiration from the supermarket (or bottle shop). See what parents in the US have chosen for their delicious little ones.

Clever breastfeeding products

Check out this range of products designed to help make your breastfeeding journey more enjoyable, manageable and convenient.

 

Sign up now!

30 days of #PlayIQ challenge

Receive a daily email from Essential Baby during April with great play tips and ideas, then submit your baby at play photos to our Playwall, Instagram or Twitter for your chance to win.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.