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#1 epl0822

Posted 08 January 2013 - 12:05 PM

Do you get your car serviced at a general auto service centre or go to the one that specifically does your brand of cars? I've been getting my Mazda serviced at Mazda but they charge more and I'm wondering if it is worth the extra money? Or can I go to any general auto centre?

#2 Mrs Mc

Posted 08 January 2013 - 12:07 PM

It may void any warranty you have, but thats it i beleive.  Make sure you go to a place that you trust.

#3 JuliaD

Posted 08 January 2013 - 12:08 PM

My DH services my car - but it's not under warranty and its 12 years old.

If your car is under warranty I would check the conditions of the warranty. You may have to get it serviced at the dealership. If not, I would actually prefer to use a general auto service centre - they are generally better mechanics, in my experience!

#4 Therese

Posted 08 January 2013 - 12:11 PM

It depends on what your warranty says. If it's out of warranty I don't think it makes a difference.

#5 CountryFeral

Posted 08 January 2013 - 12:16 PM

Is it still under it's new car warranty?  I'd check to see if changing mechanics voids that - usually doesn't - but if the dealer has their own warranty it can.

Otherwise - of course - go elsewhere!

I have a relationship with my mechanics - one of our vehicles goes to an 'expert' in the marque (elderly VW) because he is an expert and enjoys working on them, most mechanics hate them - air cooled, cramped, etc.

Our other vehicles go to my regular mechanic - his Dad used to be my mechanic but now the son has taken over, I think a good relationship with an individual is more important than a brand name on a glossy sign.  

I went and asked their opinion before I bought my new (second hand) car - they gave me a list of ones I was 'allowed' to buy and told me to bring any I test drove in for them to look over before I purchased.
In the end we got one from 2 hours drive away so I didn't - but I took it in to show them as soon as I got it, they looked it over and reassured me I had got a good deal and a great car.  (all for no charge obviously)

#6 PrincessPeach

Posted 08 January 2013 - 12:16 PM

If your car is within it's new car warrenty period, then I'd go back to the dealer - no matter what. If you need something done under warrenty, they can easily pip you for not using one of their service centres.

After warrenty, I'd only go back to the delaers for the major service (for most cars this is the 5 year/ 100,000km service), simply because of the work that has to be done.

Though if you are in North Brisbane I can give you the name of a Mazda mechanic who has his own shop & is reasonably priced.

#7 Apageintime

Posted 08 January 2013 - 12:28 PM

I used to go elsewhere, but I've found Mazda in my local area really good. It won't void your warrenty if the mechanic you use is a a qualified mechanic.

The other local mechanics always used to sneak in 'extras' (like wiper blades) that I didn't want, Mazda never do that, they always call even for the most minor things. I also found I got better trade in if the cars have been serviced there.

#8 Guest_AllegraM_*

Posted 08 January 2013 - 12:38 PM

I recently purchased a new Mazda and the saleswoman specifically said she was legally obliged to tell me I did not have to use the local Mazda service centre in order to keep my warranty. I have found them really good though, but I will return to my old mechanic after tye 12 month service.

#9 Kalota

Posted 08 January 2013 - 01:16 PM

It is definitely cheaper to go to an independent mechanic, however, I've always gone to the dealership that makes my model car. This is due to the fact that they are likely to be specifically knowledgable in THAT model car, know of any common problems, and have the parts readily available. Also, some things can ONLY be done at a dealership, such as setting a car's computer or programming a computer/central locking remote, etc. Plus, because they are large companies/dealerships, I find they are more accountable. When we had a problem with a big dealership a few months ago, we contacted "higher forces" of the company and got somewhere with our complaint. You wouldn't be able to do this as easily with a small, independent mechanic.

However, be wary that different dealerships are also run by different people and can have different standards. DF and I bought our Subaru from a country Subaru dealership and they were awful - attempted to rip us off when we bought it, lied to us, didn't know ANYTHING about the car (to the point where we took them to VCAT and won). So we have ended up getting the car serviced at another Subaru dealership closer to town that are fantastic - fantastic service, know the car well, always have the parts readily available, and the car is running like a dream.

Edited by Kalota, 08 January 2013 - 01:17 PM.


#10 casime

Posted 08 January 2013 - 02:16 PM

I'm pretty sure I read that your car warranty can not be legally voided if you use another mechanic.  It would be restriction of trade.

I used to go to Holden religiously with my car, until it broke down and I had to take it to a another mechanic.  Turns out that something they were doing (using the wrong oil) ended up costing me $7500 in repairs.  (It's undergoing legal action now).   The dealer is not the be all and end all of car servicing.  All they really care about is getting you to buy your next car.

#11 mumofsky

Posted 08 January 2013 - 02:23 PM

I believe that is third line forcing and your warranty is safe.

#12 Holidayromp

Posted 08 January 2013 - 02:31 PM

We were under warranty too.  We forked out hundreds for expensive servicing and got mucked around with, repairs and servicing that was not done properly.  It is a have and the biggest waste of money around.  We went to a repairer that actually specialises in the car that picked up on faults that wasn't picked up in the servicing and has looked after us very well.
We were done big time.  Go somewhere else chances are they will look after you better for less.

#13 Feral Grey Mare

Posted 08 January 2013 - 02:36 PM

Local mechanic. He is the third generation of his family to run the business and is a great mechanic.He is also gorgeous but that has nothing to do with my going there...........

#14 cheekymonkeysmum

Posted 08 January 2013 - 02:42 PM

Dp and our mechanic mates do ours ,hardly costs anything and we don't have to take the car anywhere (they do it on our driveway).

We have 10+ yr old cars.

Edited by cheekymonkeysmum, 08 January 2013 - 02:43 PM.


#15 lamarque

Posted 09 January 2013 - 09:44 AM

QUOTE (AllegraM @ 08/01/2013, 12:38 PM) <{POST_SNAPBACK}>
I recently purchased a new Mazda and the saleswoman specifically said she was legally obliged to tell me I did not have to use the local Mazda service centre in order to keep my warranty.

Yes, that's true, you can go anywhere.

We have a Mazda and we use our local Kmart Auto Centre as I can drop it off and walk home.  They always ensure my car is ready for school pick up too.

#16 Bluenomi

Posted 09 January 2013 - 10:01 AM

The resale will be better if it's been dealer serviced. I just traded my old mazda back to the dealer and since they have serviced it, they knew it's history and I got more for it.

But if you are going to keep it for a long time and you don't have a loan on it take it where you like. we tend to do dealer services until the warrenty is expired and the loan is paid off.

lamarque, I hope your Kmart service centre is better than mine. I ended up with a huge repair bill after they stuffed my car on a standard minor service.

#17 The Old Feral

Posted 09 January 2013 - 10:05 AM

DH has decades of experience in this field, as a mechanic, a manager of an Ultratune shop, more recently Service Manager for big auto manufacturers and dealerships.

We use dealerships for all major services on my newish car. The important distinction is that it dealer is owned by the manufacturer rather than being an independent franchise... so there is a lot invested in quality, equipment and training.  Dealer servicing helps maintain resale value too.

I would be happy with a known and trusted or highly recommended local mechanic doing minor servicing or working on an older (5+) car.

Wouldn't touch Kmart, Midas, Ultratune etc with a barge pole, based on DHs assessment of their standards.

#18 Etcetera

Posted 09 January 2013 - 03:25 PM

We use a local mechanic who happens to be our neighbour. He used to work for RACQ and Toyota (we have a Toyota).




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