Jump to content

Woolies delivery was so helpful
and so cool about me being an idiot


  • Please log in to reply
5 replies to this topic

#1 Leggy

Posted 07 January 2013 - 01:52 PM

We got our Woolies order delivered this morning and when I went to put it all away, I realised the bag of veg I had ordered wasn't there. I called the customer service line, was on hold for about 30 seconds before speaking to a real person, who first looked over my order on his computer, called the delivery driver, then let me know the bag wasn't in the truck and offered me a choice of getting a refund or having a new bag of items delivered this afternoon. I selected the new bag option, and he promised to call back with a delivery time. All this was done efficiently and politely and easily, no questions asked.

Less than 5 minutes later he called back to ask if a delivery between 4:30 and 5 was okay...but in the meantime I'd gone to get the mail and realised the missing bag was propped up outside my door and I'd just overlooked it  blush.gif The call centre guy was so pleasant and we had a little laugh about Mondayitis. It was the nicest customer service/problems experience I've had for ages and ages.

#2 what-ever

Posted 07 January 2013 - 02:06 PM

Better than Coles. They forgot half my order one time (credited me for it), didn't turn up and said i wasn't home another time (i was home all day) and on Xmas eve didn't deliver my ham, chicken or christmas pudding. Never Again.

I might try Woolies!

Edited to say... Glad you had a good experience! Always nice when that happens!

Edited by JEMTS, 07 January 2013 - 02:06 PM.


#3 password123

Posted 07 January 2013 - 02:14 PM

Unfortunately I have to complain to wollies online quite a bit. Items missing from orders, damaged stock, thawed frozen food. Not to mention the delivery driver destroying our front garden (rental too!) by reversing the truck up to the door rather than walking the extra 5 metres from the driveway. Wollies is always helpful in refunding etc, but it happens all the time.
Glad you had a good experience OP.

#4 asdf89

Posted 07 January 2013 - 02:16 PM

It doesn't take much effort for the customer services reps to be nice, but it makes a huge difference to your opinion of their service/likelihood to use it again and tell others.

Glad to hear there are some friendly, helpful people out there.

#5 Therese

Posted 08 January 2013 - 12:38 PM

That's lovely to hear!

#6 jks91

Posted 08 January 2013 - 12:56 PM

My parents use the woolies delivery service at least once a month.  Most times they always have missing items that need to be recredited or redelivered, but to balance that out they also get 'extra' items a lot of the time (ie ordered 3 x bottles of 2L milk but will receive 2 x 2L and 1 x 3L, or even a whole extra bag of items that isn't theirs).  At first they would ring up when they received extra items but the customer service people would tell them its fine to keep it and the person it was meant to go to would get a redelivery.  

They love it and never do a full grocery shop in the store at all!




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Video: 10-week-old baby sounds like she says 'I love you'

It’s mixed in amongst garbled baby talk, but this 10-week-old's apparent attempt at telling her parents that she loves them has made her an internet star.

I only enjoyed pregnancy after booking my caesarean

To say I became obsessed is something of an understatement. Everywhere I went I found cause to be reminded of my impending pain.

When your bundle doesn't bring immediate joy

One mum says joy is very a personal feeling and expecting all new mums to feel it in the months after their baby born may do more harm than good.

Lessons learned from my toddler

Blogger Kiran Chug explains why she is going to let her toddler make more decisions for himself.

Family welcomes first baby girl in more than 100 years

The Silverton family has heard the phrase "it's a girl" for the first time in four generations.

When a community of kindness steps in

In future when someone I care for, or even someone I barely know, is experiencing a difficult time, I will not overthink it. I'll follow my heart.

Mum in Business: Jac Bowie

Jac Bowie is the founder of Business in Heels, one of the fastest growing women’s networking events in Australia. She shares her story, including how she juggles work with a young family, and ways to work smarter.

What not to say to a mum of twins

Being a mum of identical twin boys stirs up great interest and fascination. It also opens itself up to nosy, invasive questions, as well as huge assumptions.

The mums suing over unplanned babies

A mother-of-five who calls her two youngest sons "miracle babies" is just one of many mums seeking financial compensation for their children's unplanned conceptions.

Video: Dad sings 'Hallelujah' to his daughter every year

It's a gorgeous song to begin with, but this dad's version of Hallelujah, sung for his young daughter, is especially touching.

Constipation in babies when starting solids

While starting solids can be frustrating and messy (yet also fun!), introducing solids can also play havoc on tiny digestive systems.

Parents reunited with baby snatched from hospital

A mother whose newborn baby was snatched from hospital has spoken of her joy and relief at getting her daughter back.

In defence of the bumpie

Are bumpies - bump selfies - really "exhibitionism of the weirdest kind"?

Life on the other side of the fence: Why I'm child-free and quite content

Acknowledging that motherhood isn't a bed of roses – to begrudge lack of time, sleep, money and spontaneity – is sacrilegious and a no-no, especially by mother superior-types.

'Go the F*** to Sleep' author's new book for frustrated parents

A sequel is coming soon to the 2011 hit book 'Go the F*** to Sleep' - and this time, it's about mealtimes.

Win a $200 Pumpkin Patch voucher

Fill out this quick survey and tell us in 25 words or less your best pregnancy or parenting tip - you'll go in the draw to win a $200 Pumpkin Patch voucher.

Download now: Essential Kids Activity Finder app

Got bored kids? Quickly find the best activities for kids wherever you are in Australia with the Essential Kids app.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Losing yourself to motherhood

While watching your baby grow into a unique little person is exciting and wondrous, the intensity of meeting everyone else?s needs can ever so sneakily overtake your own needs for self-care.

Tearing during delivery: the facts

Almost all women will experience bruising, grazing or tearing after a vaginal birth. Depending on the degree of tearing, there are various treatments available.

6 tips for a day out with a baby and toddler

Outings can be lots of fun with the kids, but there are inevitable challenges. Here's some information about days out to help you be a little more prepared.

Why I invited a dozen people to watch my son's birth

I sent invitations on burgundy scrapbooking paper stamped with a field of poppies, and told each person why I wanted him or her there. I warned that there would be nudity.

Getting labour started: tips for a natural induction

When your baby?s due date comes and goes without so much as a pop - let alone a bang - it can be disheartening. Mums and a doula share their stories of natural inductions.

7 mistakes old hands make with new babies

As I sat across the table from my friend ? me, a seasoned mother of three; her, a brand new mum ? I thought of all the mistakes an old-hand parent can make when visiting a newborn baby.

That's my boy: a dad's diary of the first 4 months

Unbearable anxiety, unspeakable joy, constant exhaustion and bouts of frustration ... The many shocks of first-time fatherhood resound in a dad's diary of his son's early months.

One of the most important things a new mum can do

Finances may not be as cute as a newborn, but with many women?s working arrangements changing post-baby, monetary matters need attention too.

In defence of the bumpie

Are bumpies really "exhibitionism of the weirdest kind", as one writer has claimed?

Personalised baby gifts

We've scoured the internet to find gorgeous personalised keepsakes and nursery decor to record baby name and dates. They make great gifts for christenings, name days and birthdays! (All prices in AU.)

 

My Wellbeing

Making time for me

We look at your wellbeing, covering health, relationships, beauty and fashion, mind and body.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.