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Woolies delivery was so helpful
and so cool about me being an idiot


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#1 Leggy

Posted 07 January 2013 - 01:52 PM

We got our Woolies order delivered this morning and when I went to put it all away, I realised the bag of veg I had ordered wasn't there. I called the customer service line, was on hold for about 30 seconds before speaking to a real person, who first looked over my order on his computer, called the delivery driver, then let me know the bag wasn't in the truck and offered me a choice of getting a refund or having a new bag of items delivered this afternoon. I selected the new bag option, and he promised to call back with a delivery time. All this was done efficiently and politely and easily, no questions asked.

Less than 5 minutes later he called back to ask if a delivery between 4:30 and 5 was okay...but in the meantime I'd gone to get the mail and realised the missing bag was propped up outside my door and I'd just overlooked it  blush.gif The call centre guy was so pleasant and we had a little laugh about Mondayitis. It was the nicest customer service/problems experience I've had for ages and ages.

#2 what-ever

Posted 07 January 2013 - 02:06 PM

Better than Coles. They forgot half my order one time (credited me for it), didn't turn up and said i wasn't home another time (i was home all day) and on Xmas eve didn't deliver my ham, chicken or christmas pudding. Never Again.

I might try Woolies!

Edited to say... Glad you had a good experience! Always nice when that happens!

Edited by JEMTS, 07 January 2013 - 02:06 PM.


#3 password123

Posted 07 January 2013 - 02:14 PM

Unfortunately I have to complain to wollies online quite a bit. Items missing from orders, damaged stock, thawed frozen food. Not to mention the delivery driver destroying our front garden (rental too!) by reversing the truck up to the door rather than walking the extra 5 metres from the driveway. Wollies is always helpful in refunding etc, but it happens all the time.
Glad you had a good experience OP.

#4 asdf89

Posted 07 January 2013 - 02:16 PM

It doesn't take much effort for the customer services reps to be nice, but it makes a huge difference to your opinion of their service/likelihood to use it again and tell others.

Glad to hear there are some friendly, helpful people out there.

#5 Therese

Posted 08 January 2013 - 12:38 PM

That's lovely to hear!

#6 jkate_

Posted 08 January 2013 - 12:56 PM

My parents use the woolies delivery service at least once a month.  Most times they always have missing items that need to be recredited or redelivered, but to balance that out they also get 'extra' items a lot of the time (ie ordered 3 x bottles of 2L milk but will receive 2 x 2L and 1 x 3L, or even a whole extra bag of items that isn't theirs).  At first they would ring up when they received extra items but the customer service people would tell them its fine to keep it and the person it was meant to go to would get a redelivery.  

They love it and never do a full grocery shop in the store at all!




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