Jump to content

Woolies delivery was so helpful
and so cool about me being an idiot


  • Please log in to reply
5 replies to this topic

#1 Leggy

Posted 07 January 2013 - 01:52 PM

We got our Woolies order delivered this morning and when I went to put it all away, I realised the bag of veg I had ordered wasn't there. I called the customer service line, was on hold for about 30 seconds before speaking to a real person, who first looked over my order on his computer, called the delivery driver, then let me know the bag wasn't in the truck and offered me a choice of getting a refund or having a new bag of items delivered this afternoon. I selected the new bag option, and he promised to call back with a delivery time. All this was done efficiently and politely and easily, no questions asked.

Less than 5 minutes later he called back to ask if a delivery between 4:30 and 5 was okay...but in the meantime I'd gone to get the mail and realised the missing bag was propped up outside my door and I'd just overlooked it  blush.gif The call centre guy was so pleasant and we had a little laugh about Mondayitis. It was the nicest customer service/problems experience I've had for ages and ages.

#2 what-ever

Posted 07 January 2013 - 02:06 PM

Better than Coles. They forgot half my order one time (credited me for it), didn't turn up and said i wasn't home another time (i was home all day) and on Xmas eve didn't deliver my ham, chicken or christmas pudding. Never Again.

I might try Woolies!

Edited to say... Glad you had a good experience! Always nice when that happens!

Edited by JEMTS, 07 January 2013 - 02:06 PM.


#3 password123

Posted 07 January 2013 - 02:14 PM

Unfortunately I have to complain to wollies online quite a bit. Items missing from orders, damaged stock, thawed frozen food. Not to mention the delivery driver destroying our front garden (rental too!) by reversing the truck up to the door rather than walking the extra 5 metres from the driveway. Wollies is always helpful in refunding etc, but it happens all the time.
Glad you had a good experience OP.

#4 asdf89

Posted 07 January 2013 - 02:16 PM

It doesn't take much effort for the customer services reps to be nice, but it makes a huge difference to your opinion of their service/likelihood to use it again and tell others.

Glad to hear there are some friendly, helpful people out there.

#5 Therese

Posted 08 January 2013 - 12:38 PM

That's lovely to hear!

#6 jkate_

Posted 08 January 2013 - 12:56 PM

My parents use the woolies delivery service at least once a month.  Most times they always have missing items that need to be recredited or redelivered, but to balance that out they also get 'extra' items a lot of the time (ie ordered 3 x bottles of 2L milk but will receive 2 x 2L and 1 x 3L, or even a whole extra bag of items that isn't theirs).  At first they would ring up when they received extra items but the customer service people would tell them its fine to keep it and the person it was meant to go to would get a redelivery.  

They love it and never do a full grocery shop in the store at all!




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

 

At 61, Shammi finally became a mum - then came the criticism

A 61-year-old woman has reignited debate around motherhood and when women are deemed "too old" to become mums after giving birth to a daughter seven months ago.

One mum's secret Mother's Day tradition after adopting her sons

Mother's Day is a time to celebrate all mums, and this mother has found a way to celebrate and appreciate her adopted sons' birth mothers each year.

5 things my wife needs to know before we have a third baby

My wife and I are just about to commit to a family of three children.

Is this the exercise of every tired parent's dream?

When you're a sleep-deprived parent, chances are you'll do almost anything for sweet, sweet, slumber. Would you pay for a nap, however?

10 ways to keep your 'buying for baby' costs down

Becoming a parent is full of surprises – not least of all finding out that, for such small beings, babies cause a lot of chaos and expense.

Midwife fined $11,000 after having affair with dad-to-be

A midwife has been censured and ordered to pay $11,400 after admitting to having an affair with a client's husband.

Why should kids have all the sticker fun?

Stickers are a great little reward when kids have done something useful to encourage them to do it again.

Is this the cutest haka you've ever seen?

It is a war dance that people everywhere are familiar with, but this version of the Haka is one of the cutest you will ever see.

Groundbreaking surgery helps triplets born with rare condition

This little trio were world firsts twice in their first 9 weeks of life.

'I'd hate to see this happen to anyone else': mum's plea

Carly and Nathan Long are trying to raise awareness to save other parents going through the anguish they went through.

The smart phone game encouraging women to 'squeeeeze'

It's like Candy Crush for your pelvic floor. Hopefully, it will be just as addictive.

Why setting your alarm for 5.30am every day could be good for you

There's no doubt that Ashley French adores her children.

Watch the most important golf shot of this dad-to-be's life

Remember when parents used to be boring and just say, "It's a boy!" or "It's a girl!" – as regular spoken words coming out of their mouths?

This newborn knows what he wants - and gets it

The astonished parents of a newborn whose 18-day-old bub is already feeding himself, shared a clip of their little one's feat to YouTube - and it's truly incredible viewing.

5 ways to prepare to go from two incomes to one

Here are some ideas for getting that budget in shape, ready for being a one income family.

 
Advertisement
 

Top 5 Articles

Advertisement
 
 
 

From our network

Mum tips to keep your pre-baby budget in check

Money might be funny in a rich man's world (or so ABBA told us), but for the rest of us it's a major consideration – particularly before having a baby.

5 easy ways to make your maternity leave last longer

Maternity leave is a special time for you, your partner and your new little bundle. The last thing you want is for financial worries to stand in the way of that joy.

10 ways to keep your 'buying for baby' costs down

Becoming a parent is full of surprises – not least of all finding out that, for such small beings, babies cause a lot of chaos and expense.

5 ways to prepare to go from two incomes to one

Here are some ideas for getting that budget in shape, ready for being a one income family.

 

Baby Names

Need some ideas?

See what names are trending this year.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.