Jump to content

Who is with Virgin Mobile?
any good?


  • Please log in to reply
28 replies to this topic

#1 MintyBiscuit

Posted 31 December 2012 - 05:20 PM

I'm currently with vodafail and looking to switch, and virgin seem to have pretty decent plans and phones. Is anyone with them? Would you recommend them? I figure the coverage has to be better than voda, and the customer service couldn't be much worse . . .

#2 blueberrymuffin

Posted 31 December 2012 - 05:24 PM

DH and I have both been with them (mobiles only) for years, very happy with them.

The only fault was when we tried to get wireless broadband from them *shudder*, but they've been great with our mobiles.

#3 kabailz13

Posted 31 December 2012 - 05:26 PM

DH and I both converted from Telstra (we lived in regional WA previously).

Apart from a couple of data dropout zones, no issues at all. Very happy with them and as long as we stay metro, we will probably stay with Virgin

#4 bluecardigans

Posted 31 December 2012 - 05:26 PM

DH and I have for the past 5 years.  No problems at all. I think the plans are very economical.

ETA - Virgin uses the Optus network.

Edited by Display anemone, 31 December 2012 - 05:28 PM.


#5 ~chiquita~

Posted 31 December 2012 - 05:31 PM

I've been with them for a few years, mainly because everyone I call is with them. Very few issues that I can think about, I rarely call them.

I'd recommend them. original.gif

#6 Hot Pies

Posted 31 December 2012 - 05:33 PM

I've been with them for over 10 years (last 4ish with data plan) and I'm very happy with them.

#7 aidensmum

Posted 31 December 2012 - 05:37 PM

We've been with them for over five years. Very happy with their pricing and coverage. They do free virgin to virgin calls and texts so most of our family have moved. They do a prepaid long expiry which I use to text my husband for free under Virgin to virgin thing. Means costs me $30 pa for unlimited texts to my husband. Will put my kids on same plan when they are old enough to need phones. DH is on a big plan and phones us back if we need to talk. I'm such a cheapskates.

#8 Jekaho

Posted 31 December 2012 - 05:39 PM

Been with Virgin for 6 years. They are pretty good. Coverage decent, plans good. Virgin to Virgin is great. Customer service has normally been fine.

#9 Feral Grey Mare

Posted 31 December 2012 - 05:41 PM

Highly reccomended for coverage and price but customer service is woeful if you ever need it.

#10 jewel2

Posted 31 December 2012 - 05:45 PM

Hi,
We have 3 contract phones with Virgin.
Living in rural location and had no problems with reception.

J

#11 MintyBiscuit

Posted 31 December 2012 - 05:47 PM

Thanks everyone original.gif Sounds like it's pretty decent overall

QUOTE (blueberrymuffin @ 31/12/2012, 06:24 PM) <{POST_SNAPBACK}>
The only fault was when we tried to get wireless broadband from them *shudder*


We had broadband through them when they first started doing it, and it was horrendous. It's really the only reason I was wary about them


#12 JazzyWeasel

Posted 31 December 2012 - 05:55 PM

I was with Virgin and bailed with 2 months left on my contract. Went to Vodaphone and getting ready to bail from them too.
All useless.
Going to go with iinet next. DH is with them and had no problems.

#13 Feral timtam

Posted 31 December 2012 - 05:58 PM

I'm currently with THINK, I used to be with Virgin and to be honest found the service for Virgin about the same as for Vodafone. I was with Vodafone before going to Virgin.

THINK has better priced plans for me than the other two, I love not having to worry about excess calls or going over my data allowance, I've yet to use more than 2 of my 4Gb data allowance. They also have fantastic customer service, every time I've called them I've had the phone answered by an Australian and the longest I've been on hold was 30 seconds.

Supposedly they piggyback of Vodafone, but I get reception where DH doesn't. We have the same model phone and he's on Vodafone so I'm not sure how that works.

#14 Therese

Posted 31 December 2012 - 07:07 PM

We are both with Virgin and have been really, really happy with them. Their customer service has been fine when we have needed to contact them too.

#15 Shellby

Posted 31 December 2012 - 07:31 PM

Now I am with them they have been fine, but customer service via their phone line is terrible. I ordered my phone and when it never turned up I had so much trouble trying to just get my new phone.

After a month I finally turned to Facebook, and service was great. Found my phone that day, amazing it hadn't even left the warehouse which I had been trying to explain for a month to the people on the phone who wouldn't listen or follow it up, that it must still be there even if the computer tells you it isn't.

The  people off Facebook found my phone, actually called me when they said they would including a Sunday, and then offered some credit towards my account. I also got my phone within 3 days once they found it.

I already was with Optus so service coverage is the same. They had 10 times better plans than Optus which is why I changed. So far I am now happy with them andnjustnhope to never have any issues again, but if I do I now know a better way to get to them and have something done.

#16 jks91

Posted 31 December 2012 - 07:42 PM

I have been with virgin for nearly 9 years and all in all I have been happy. Like others have said the customer service via phone is not that great (though probably comparable to vodafone or optus) but in store they are good.  
I do sometimes have data dropouts in non-metro areas but generally it is fine.  

Pricing is excellent and that is why I have stayed.

#17 indigo~

Posted 31 December 2012 - 10:14 PM

Have been with them for my mobile for years and very happy. Would recommend.

#18 pippityroo

Posted 31 December 2012 - 10:21 PM

I've been with Virgin for 2.5yrs. I've never had a problem with them.

#19 Kaonashi

Posted 31 December 2012 - 11:00 PM

No problems here either. I can't compare to other companies re coverage as I haven't been with another carrier for maybe 10 years. BIL & SIL are with them too and I haven't heard any complaints.

I have heard Telstra has the best coverage but they are also much more expensive. Vodafone sucked 10 years ago and must not have learnt a thing!


#20 wenchwitch

Posted 31 December 2012 - 11:46 PM

I have been with them for 14 months. They haven't managed to get a bill correct so far. The staff are lovely when I speak to them but it seems their back end systems are seriously lacking. I have wasted over 30 hours dealing with them and at this poin will be happy to pay $58 per month not to have to deal with them.

You know how you can get lemon car, well I have a lemon accout with virgin. I so wanted to like them but this is above and beyond pharsical sad.gif


#21 MooGuru

Posted 01 January 2013 - 12:06 AM

I've been with them for about 9 years without a problem, have recommended them several times. DH thinking of changing because of issues with data (not able to do things online, he's a gamer, whilst having good reception and 3G), I don't use data much but when I have no issues. Dh possibly has unrealistic expectations as he's previously changed company 3 or 4 times for same issue.

I haven't had reason to complain about them ever.

#22 Falling Awake

Posted 01 January 2013 - 06:58 AM

Another one happy with Virgin here.


#23 anniemandbub

Posted 01 January 2013 - 08:21 AM

I was with Virgin for a few years after being with Optus.  Only issue I had was that sometimes in peak times it would not let me call out.  Something about network capacity being reached and Virgin had lower priority on the network than Optus customers. Happened less frequently by the time I switched again though, network improvements I'd say.  Other than this I was happy.  But I didnt rely on being able to make calls at those times.  

Switched to Telstra because we wanted cable internet, bundling the phone I wanted at the time was a good deal.

#24 credence

Posted 01 January 2013 - 08:48 AM

QUOTE (wenchwitch @ 01/01/2013, 12:46 AM) <{POST_SNAPBACK}>
I have been with them for 14 months. They haven't managed to get a bill correct so far. The staff are lovely when I speak to them but it seems their back end systems are seriously lacking. I have wasted over 30 hours dealing with them and at this poin will be happy to pay $58 per month not to have to deal with them.

You know how you can get lemon car, well I have a lemon accout with virgin. I so wanted to like them but this is above and beyond pharsical sad.gif



Many years ago I used to work in the customer call centre for Virgin Mobile. I can confirm that this was the one big problem about Virgin. Because they used the Optus network, the network staff were basicallly powerless to fix any technical issues themselves.

All in all though, I think the customer service is generally very good and the call centre is definitely in Australia and not outsources like some other companies.

#25 Cheryl_v

Posted 01 January 2013 - 07:57 PM

QUOTE (credence @ 01/01/2013, 09:48 AM) <{POST_SNAPBACK}>
Many years ago I used to work in the customer call centre for Virgin Mobile. I can confirm that this was the one big problem about Virgin. Because they used the Optus network, the network staff were basicallly powerless to fix any technical issues themselves.

All in all though, I think the customer service is generally very good and the call centre is definitely in Australia and not outsources like some other companies.


Actually it's not in Australia any more and hasn't been for a couple of years now.  The few times I've had trouble with Virgin and had to ring them the customer service people have definitely been in Singapore or the Philippines. As I understand it Richard Branson sold off all the Virgin phone companies around the same time and that's when the customer service was moved offshore.

I have had some issues with calling the customer service centre but the people in-store are very nice, they just can't answer all questions as there are some they have to pass off to the customer service centre.  When I got my first Virgin phone in mid 2010 they were able to activate it in-store, when my DH got his late 2011 he had to ring the customer service centre because the store people "weren't allowed" to do it.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Get your FREE Baby & Toddler Show ticket!

Get your free ticket to the Sydney Essential Baby & Toddler Show for September 25-27 - register online now.

Win Love Child Season 1 & 2 on DVD

To celebrate the release of Love Child Season 2 on DVD from July 9, Essential Baby and Universal Sony Pictures Home Entertainment are giving away Love Child Season 1 & 2 on DVD to 13 lucky winners.

10 things I wish my pre-baby self knew

I look back at my pre-baby self and laugh at how ridiculously easy I actually had it. I remember complaining about how tired I was and how little time I had.

Creative ways to store your child's art

Ideas for storing your child's artworks have moved on from sticking them to the fridge door before guiltily dumping them in the bin.

Child abuse ignored because 'it's not your children': Waleed Aly

Waleed Aly takes apart the immigration law that's designed to "protect politicians"

How a newborn niece changed star Australian basketballer's life

In August 2013 star basketball Abby Bishop was 24-years-old and in the prime of her sporting career.

Guilt is my new shadow

No one warned me that when I gave birth there would be an additional side order of guilt.

12 brilliant Ikea hacks for kids’ rooms

Check out these creative upcycling ideas that transform regular Ikea items into something special for your little ones.

Child's nightmare about 'man with a light' turned out to be real

For three days, a three-year-old boy had been saying there was "a man with a light" outside his window at night.

Toilet truths after giving birth

The thought of going to the toilet after giving birth is often feared, but there are ways to make it less painful.

Woman asks strangers for $1 million to stop her having an abortion

An anonymous woman is taking an extreme moral and ethical stand by seeking $1 million in donations to prevent her going ahead with a planned abortion.

How a woman's dying wish made another woman a mum

"I kind of think about, 'What did I do beforehand? What kept me so busy back then?' Because now I'm really busy."

The parenting do-over: what six parents did differently second time around

In playgrounds across Australia, you can hear parents lamenting, "When we have our next baby I swear I won't be doing THAT again".

A solo birth, a wasp swarm and a forest fire: mum and baby's amazing story of survival

Desperate, out of petrol and low on food, a new mother lit a fire in the hope of attracting attention.

Boy found on swing died of hypothermia and dehydration, autopsy finds

The story was chilling and heartbreaking: a three-year-old boy was found dead in a Southern Maryland park, his mother pushing him on the swing.

Child's play and laughter help battle fatigue

Feeling fatigued? Uh-huh, thought as much. Join the queue.

Dad shares entertaining 'how to hold a baby' clip

For many new dads, their own child is the first baby they have ever held. So one dad has posted an instructive YouTube video titled "How to Hold a Baby".

The Australian baby with 100,000 Facebook fans

She may be only eight months old, but Egypt has already amassed more than 100,000 fans and received a letter from royalty - Hollywood royalty that is.

Tongue tie: what you need to know

Tongue and lip tie can lead to many problems for babies - and their parents. Here are the signs of tongue tie and how it's treated.

My daughter is small but that doesn't matter

My daughter may be small, but it's my job as her parent to refocus back where it belongs - on who she is as a person

Wet wipes linked to rise in allergic reactions

The government has issued a health warning after a rise in allergic skin reactions has been linked to a preservative found in some wet wipes.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

27 funny ultrasound pictures

Ultrasounds give you a look at your growing baby ... and sometimes what appears to their womb-buddy, or your bub in an amusing position.

What all parents should know about safe babywearing

A picture of Ryan Reynolds always gets the girls talking, and a recently shared photo has done exactly that - but this time, it's for all the wrong reasons.

Baby's head shape reveals potentially fatal condition

Thinking her baby just had an unusually shaped head, a mother was shocked to discover it was instead linked to a dangerous condition.

Why IVF success rates may not be what you think

Transparency, accountability and responsibilityare essential measures to protect IVF vulnerable patients.

Mother-in-law 'from hell' inspires survival guide

The happily ever after Nicola Milan had imagined wasn't to be – and she blames her mother-in-law.

Owning a pair of nail scissors does not make me a hairdresser

It's been a whole year since sleeping in until 10am. A whole year since having a peaceful shower.

The 83 children who were tragically let down in the last decade

Over a 10-year period, 83 children died from domestic violence abuse in NSW, with three quarters of the victims aged five years or under, the NSW Ombudsman has revealed.

Is it reasonable to expect your partner to give up drinking in pregnancy?

From the moment that I fell pregnant with my son, I realised just how much my life had already started to change.

Stroke victim joins class action against makers of popular contraceptive pill

"I was terrified I would always be this way. The pill needs to come with a much higher warning."

Sexy time

Why you should get excited about scheduling sex

Unfortunately, the belief that sex should always be spontaneous is a myth. It just isn't.

When newborn photoshoots get messy

When it comes to newborn photoshoots, it is all about the timing.

Expert Q&A: Gross motor skill development in toddlers and preschoolers

Dr Katie Heathershaw answers questions about jumping, toe walking, riding a bike and being pigeon toed.

'Samuel is our firstborn, and he will never be forgotten'

Having lost their firstborn at one day old, the Carrolls were overjoyed to welcome their daughter Isobel into the world a year later.

Dad takes miraculous catch while feeding baby

One American father has taken multitasking to a new level at a Cubs-Dodgers baseball game at Wrigley Field.

Name your baby Quinoa, win a $10K gift card

Choosing a name for your little bundle of joy is always a major decision. It can be something traditional, trendy, creative … or inspired by the menu of your favourite chain restaurant.

On the 10th anniversary of my son's death

This day marks a significant day. Today marks 10 years since I lost my son Kai.

'Help - my toddler hits me!'

My toddler has started hitting when he gets frustrated, is feeling ignored, or just thinks it might be fun.

The top 6 misleading parenting terms

From 'morning sickness' to 'the terrible twos', there are many parenting terms that are misleading.

When 'good' nannies go bad

While most nannies take pride in their work, there can be some who have a hidden side.

Woman hospitalised for skinny jeans injury

Beware: skinny jeans might be bad for your health.

Gauze seeding: the bacteria-breeding birth trend

A number of women having caesarean deliveries are now taking steps to give their baby a better 'microbiome' start in life.

Jimmy Fallon writes new children's book for dads

Jimmy Fallon, host of NBC's The Tonight Show, recently wrote a children's book about every father's secret wish for their baby's first word to be "dada" - not "mama".

28 names for babies born in winter

Looking for some baby name inspiration for a bub born during the colder months? Here are 28 options from around the world to consider.

 

FREE TICKET

Get your FREE ticket to the Baby & Toddler Show

Get your free ticket to the Sydney Essential Baby & Toddler Show for September 25-27 - register online now.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.