Jump to content

Who is with Virgin Mobile?
any good?


  • Please log in to reply
30 replies to this topic

#1 MintyBiscuit

Posted 31 December 2012 - 05:20 PM

I'm currently with vodafail and looking to switch, and virgin seem to have pretty decent plans and phones. Is anyone with them? Would you recommend them? I figure the coverage has to be better than voda, and the customer service couldn't be much worse . . .

#2 blueberrymuffin

Posted 31 December 2012 - 05:24 PM

DH and I have both been with them (mobiles only) for years, very happy with them.

The only fault was when we tried to get wireless broadband from them *shudder*, but they've been great with our mobiles.

#3 kabailz13

Posted 31 December 2012 - 05:26 PM

DH and I both converted from Telstra (we lived in regional WA previously).

Apart from a couple of data dropout zones, no issues at all. Very happy with them and as long as we stay metro, we will probably stay with Virgin

#4 bluecardigans

Posted 31 December 2012 - 05:26 PM

DH and I have for the past 5 years.  No problems at all. I think the plans are very economical.

ETA - Virgin uses the Optus network.

Edited by Display anemone, 31 December 2012 - 05:28 PM.


#5 ~chiquita~

Posted 31 December 2012 - 05:31 PM

I've been with them for a few years, mainly because everyone I call is with them. Very few issues that I can think about, I rarely call them.

I'd recommend them. original.gif

#6 Hot Pies

Posted 31 December 2012 - 05:33 PM

I've been with them for over 10 years (last 4ish with data plan) and I'm very happy with them.

#7 aidensmum

Posted 31 December 2012 - 05:37 PM

We've been with them for over five years. Very happy with their pricing and coverage. They do free virgin to virgin calls and texts so most of our family have moved. They do a prepaid long expiry which I use to text my husband for free under Virgin to virgin thing. Means costs me $30 pa for unlimited texts to my husband. Will put my kids on same plan when they are old enough to need phones. DH is on a big plan and phones us back if we need to talk. I'm such a cheapskates.

#8 Jekaho

Posted 31 December 2012 - 05:39 PM

Been with Virgin for 6 years. They are pretty good. Coverage decent, plans good. Virgin to Virgin is great. Customer service has normally been fine.

#9 Feral Grey Mare

Posted 31 December 2012 - 05:41 PM

Highly reccomended for coverage and price but customer service is woeful if you ever need it.

#10 jewel2

Posted 31 December 2012 - 05:45 PM

Hi,
We have 3 contract phones with Virgin.
Living in rural location and had no problems with reception.

J

#11 MintyBiscuit

Posted 31 December 2012 - 05:47 PM

Thanks everyone original.gif Sounds like it's pretty decent overall

QUOTE (blueberrymuffin @ 31/12/2012, 06:24 PM) <{POST_SNAPBACK}>
The only fault was when we tried to get wireless broadband from them *shudder*


We had broadband through them when they first started doing it, and it was horrendous. It's really the only reason I was wary about them


#12 Gloriana

Posted 31 December 2012 - 05:55 PM

I was with Virgin and bailed with 2 months left on my contract. Went to Vodaphone and getting ready to bail from them too.
All useless.
Going to go with iinet next. DH is with them and had no problems.

#13 Feral timtam

Posted 31 December 2012 - 05:58 PM

I'm currently with THINK, I used to be with Virgin and to be honest found the service for Virgin about the same as for Vodafone. I was with Vodafone before going to Virgin.

THINK has better priced plans for me than the other two, I love not having to worry about excess calls or going over my data allowance, I've yet to use more than 2 of my 4Gb data allowance. They also have fantastic customer service, every time I've called them I've had the phone answered by an Australian and the longest I've been on hold was 30 seconds.

Supposedly they piggyback of Vodafone, but I get reception where DH doesn't. We have the same model phone and he's on Vodafone so I'm not sure how that works.

#14 Therese

Posted 31 December 2012 - 07:07 PM

We are both with Virgin and have been really, really happy with them. Their customer service has been fine when we have needed to contact them too.

#15 Shellby

Posted 31 December 2012 - 07:31 PM

Now I am with them they have been fine, but customer service via their phone line is terrible. I ordered my phone and when it never turned up I had so much trouble trying to just get my new phone.

After a month I finally turned to Facebook, and service was great. Found my phone that day, amazing it hadn't even left the warehouse which I had been trying to explain for a month to the people on the phone who wouldn't listen or follow it up, that it must still be there even if the computer tells you it isn't.

The  people off Facebook found my phone, actually called me when they said they would including a Sunday, and then offered some credit towards my account. I also got my phone within 3 days once they found it.

I already was with Optus so service coverage is the same. They had 10 times better plans than Optus which is why I changed. So far I am now happy with them andnjustnhope to never have any issues again, but if I do I now know a better way to get to them and have something done.

#16 jks91

Posted 31 December 2012 - 07:42 PM

I have been with virgin for nearly 9 years and all in all I have been happy. Like others have said the customer service via phone is not that great (though probably comparable to vodafone or optus) but in store they are good.  
I do sometimes have data dropouts in non-metro areas but generally it is fine.  

Pricing is excellent and that is why I have stayed.

#17 indigo~

Posted 31 December 2012 - 10:14 PM

Have been with them for my mobile for years and very happy. Would recommend.

#18 lactasticmama

Posted 31 December 2012 - 10:21 PM

I've been with Virgin for 2.5yrs. I've never had a problem with them.

#19 Kaonashi

Posted 31 December 2012 - 11:00 PM

No problems here either. I can't compare to other companies re coverage as I haven't been with another carrier for maybe 10 years. BIL & SIL are with them too and I haven't heard any complaints.

I have heard Telstra has the best coverage but they are also much more expensive. Vodafone sucked 10 years ago and must not have learnt a thing!


#20 wenchwitch

Posted 31 December 2012 - 11:46 PM

I have been with them for 14 months. They haven't managed to get a bill correct so far. The staff are lovely when I speak to them but it seems their back end systems are seriously lacking. I have wasted over 30 hours dealing with them and at this poin will be happy to pay $58 per month not to have to deal with them.

You know how you can get lemon car, well I have a lemon accout with virgin. I so wanted to like them but this is above and beyond pharsical sad.gif


#21 MooGuru

Posted 01 January 2013 - 12:06 AM

I've been with them for about 9 years without a problem, have recommended them several times. DH thinking of changing because of issues with data (not able to do things online, he's a gamer, whilst having good reception and 3G), I don't use data much but when I have no issues. Dh possibly has unrealistic expectations as he's previously changed company 3 or 4 times for same issue.

I haven't had reason to complain about them ever.

#22 cattivo lupo

Posted 01 January 2013 - 06:36 AM

I couldn't get reception in my house when I was with virgin, so I've swapped back to vodaphone.  Much happier.

#23 cattivo lupo

Posted 01 January 2013 - 06:36 AM

Double post

Edited by cattivo lupo, 01 January 2013 - 06:36 AM.


#24 WhatWouldBuffyDo?

Posted 01 January 2013 - 06:58 AM

Another one happy with Virgin here.


#25 anniemandbub

Posted 01 January 2013 - 08:21 AM

I was with Virgin for a few years after being with Optus.  Only issue I had was that sometimes in peak times it would not let me call out.  Something about network capacity being reached and Virgin had lower priority on the network than Optus customers. Happened less frequently by the time I switched again though, network improvements I'd say.  Other than this I was happy.  But I didnt rely on being able to make calls at those times.  

Switched to Telstra because we wanted cable internet, bundling the phone I wanted at the time was a good deal.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

'Tired' mum dies of undiagnosed diabetes

New mum Nicky Rigby thought her exhaustion was due to the demands of looking after her baby. But the 26-year-old was seriously ill with diabetes, and died due to her condition not being diagnosed.

20 signs of a great relationship

The secret to a perfect relationship is admitting you are wrong after an argument, five kisses a day and sex twice a week, a new survey suggests.

Video: emotional 60-second Robin Williams tribute

Take a minute to remember some of the greatest films of your childhood ... and have a few tissues close at hand.

The realities of escaping domestic violence

?Why doesn?t she just leave?? is the common question people ask when trying to understand domestic violence. For many, leaving the relationship is far from straightforward.

Home truths: the DIY dos and don'ts

A professional renovator gives advice on which jobs you should do yourself, and which you should outsource.

Parenting lessons I?ve yet to learn

Instead of writing about the stuff I do know since becoming a mum, I thought I'd share some of the things I don't. These are the lessons that motherhood hasn't taught me.

Will I be wrecked 'down there' after birth?

Did you worry about how you would look "down there" after giving birth? This mum-to-be found plenty of women willing to share their knowledge.

The new weekend playgroup for working mums

Playgroups are great for kids and parents alike - but the downside is that they often meet during the week, leaving working mums out of the loop.

Letting your toddler be the boss at bedtime

Sick of spending hours trying to get your toddler to sleep? These experts say giving your child more of a say at bedtime might be the answer.

7 mistakes old hands make with new babies

As I sat across the table from my friend ? me, a seasoned mother of three; her, a brand new mum ? I thought of all the mistakes an old-hand parent can make when visiting a newborn baby.

Ezra's tragic death not in vain, mum says

Little Ezra was a "Harry Houdini" who loved trying to escape the family home. Now, after his tragic death, his parents are doing what they can to help others.

Consulting 'Dr Google' when you're pregnant

We're all guilty of turning to the internet for a quick answer when we need medical advice, but Dr Google should be approached with caution - especially when you're pregnant.

16 ways to tie a scarf

Scarfs are the perfect winter accessory. Whether you're freezing at soccer training or wanting to add a splash of colour to a monochrome top, the right scarf will sort you out in no time. Just ask Nina Proudman.

Video: When adults act like children

Ever wondered what would happen if adults were allowed to act like children? This dad's hilarious video clip will give you an idea of what life would be like.

The simple way to support other parents

We may be raising children of different ages and sexes, with different personalities, but we, as parents, aren't that different - we all have similar struggles, fears, doubts, responsibilities.

Seeing the big picture when it comes to parenting

Sometimes it feels like hundreds of tiny cracks are spreading across the surface of our lives, creeping slowly into the foundations and threatening to make them crumble. How do we hold it all together?

How to spot a lactaboobiephobia sufferer

Lactation consultant Meg Nagle refused to stay silent when Facebook removed two photos of her breastfeeding. Instead, she coined a term to describe those who don't recognise breastfeeding for the natural and non-sexual act that it is.

Win back some precious time and get FREE coupons

Membership to eBay's Bubs? Corner is free and includes a $10 coupon to spend on nappies each month - a win for multitasking mums!

Download now: Essential Kids Activity Finder app

Got bored kids? Quickly find the best activities for kids wherever you are in Australia with the Essential Kids app.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Win back some precious time and get FREE coupons

Membership to eBay's Bubs? Corner is free and includes a $10 coupon to spend on nappies each month - a win for multitasking mums!

Do you suffer from Precious Firstborn Syndrome?

Testing ?no more tears? shampoo in your own eyes, warming cucumber sticks so they're not cold straight from the fridge, waking a sleeping baby to check they?re still breathing: these are all symptoms of Precious Firstborn Syndrome.

Ezra's tragic death not in vain, mum says

Little Ezra was a "Harry Houdini" who loved trying to escape the family home. Now, after his tragic death, his parents are doing what they can to help others.

7 mistakes old hands make with new babies

As I sat across the table from my friend ? me, a seasoned mother of three; her, a brand new mum ? I thought of all the mistakes an old-hand parent can make when visiting a newborn baby.

Video: When adults act like children

Ever wondered what would happen if adults were allowed to act like children? This dad's hilarious video clip will give you an idea of what life would be like.

Mums hit hardest as flu cases skyrocket

The number of confirmed cases of influenza in Australia has doubled the number for the same time last year - and women are 25 per cent more likely to get it.

The mum who had four babies in nine months

Feeling exhausted due to the demands of caring for a baby? Imagine the life of this mum, who gave birth to three boys and one girl in just nine months.

Everything baby at Big W

Lowest prices on everything baby, only at Big W. Sale starts August 4 and ends August 20 2014.

Smiggle is painting the town red!

We have 3 Red Smiggle prize packs to give away! Enter by posting a photo of something red to your Instagram.

Mum gives birth at school

Most kids have their own personal brand of oddity. Others, like these 10 weird habits, crop up again and again.

Personalised baby gifts

We've scoured the internet to find gorgeous personalised keepsakes and nursery decor to record baby name and dates. They make great gifts for christenings, name days and birthdays! (All prices in AU.)

 

Mind, body, beauty, life

Making time for me

We look at your wellbeing, covering health, relationships, beauty and fashion, mind and body.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.