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Who is with Virgin Mobile?
any good?


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28 replies to this topic

#1 MintyBiscuit

Posted 31 December 2012 - 05:20 PM

I'm currently with vodafail and looking to switch, and virgin seem to have pretty decent plans and phones. Is anyone with them? Would you recommend them? I figure the coverage has to be better than voda, and the customer service couldn't be much worse . . .

#2 blueberrymuffin

Posted 31 December 2012 - 05:24 PM

DH and I have both been with them (mobiles only) for years, very happy with them.

The only fault was when we tried to get wireless broadband from them *shudder*, but they've been great with our mobiles.

#3 kabailz13

Posted 31 December 2012 - 05:26 PM

DH and I both converted from Telstra (we lived in regional WA previously).

Apart from a couple of data dropout zones, no issues at all. Very happy with them and as long as we stay metro, we will probably stay with Virgin

#4 bluecardigans

Posted 31 December 2012 - 05:26 PM

DH and I have for the past 5 years.  No problems at all. I think the plans are very economical.

ETA - Virgin uses the Optus network.

Edited by Display anemone, 31 December 2012 - 05:28 PM.


#5 ~chiquita~

Posted 31 December 2012 - 05:31 PM

I've been with them for a few years, mainly because everyone I call is with them. Very few issues that I can think about, I rarely call them.

I'd recommend them. original.gif

#6 Hot Pies

Posted 31 December 2012 - 05:33 PM

I've been with them for over 10 years (last 4ish with data plan) and I'm very happy with them.

#7 aidensmum

Posted 31 December 2012 - 05:37 PM

We've been with them for over five years. Very happy with their pricing and coverage. They do free virgin to virgin calls and texts so most of our family have moved. They do a prepaid long expiry which I use to text my husband for free under Virgin to virgin thing. Means costs me $30 pa for unlimited texts to my husband. Will put my kids on same plan when they are old enough to need phones. DH is on a big plan and phones us back if we need to talk. I'm such a cheapskates.

#8 Jekaho

Posted 31 December 2012 - 05:39 PM

Been with Virgin for 6 years. They are pretty good. Coverage decent, plans good. Virgin to Virgin is great. Customer service has normally been fine.

#9 Feral Grey Mare

Posted 31 December 2012 - 05:41 PM

Highly reccomended for coverage and price but customer service is woeful if you ever need it.

#10 jewel2

Posted 31 December 2012 - 05:45 PM

Hi,
We have 3 contract phones with Virgin.
Living in rural location and had no problems with reception.

J

#11 MintyBiscuit

Posted 31 December 2012 - 05:47 PM

Thanks everyone original.gif Sounds like it's pretty decent overall

QUOTE (blueberrymuffin @ 31/12/2012, 06:24 PM) <{POST_SNAPBACK}>
The only fault was when we tried to get wireless broadband from them *shudder*


We had broadband through them when they first started doing it, and it was horrendous. It's really the only reason I was wary about them


#12 JazzyWeasel

Posted 31 December 2012 - 05:55 PM

I was with Virgin and bailed with 2 months left on my contract. Went to Vodaphone and getting ready to bail from them too.
All useless.
Going to go with iinet next. DH is with them and had no problems.

#13 Feral timtam

Posted 31 December 2012 - 05:58 PM

I'm currently with THINK, I used to be with Virgin and to be honest found the service for Virgin about the same as for Vodafone. I was with Vodafone before going to Virgin.

THINK has better priced plans for me than the other two, I love not having to worry about excess calls or going over my data allowance, I've yet to use more than 2 of my 4Gb data allowance. They also have fantastic customer service, every time I've called them I've had the phone answered by an Australian and the longest I've been on hold was 30 seconds.

Supposedly they piggyback of Vodafone, but I get reception where DH doesn't. We have the same model phone and he's on Vodafone so I'm not sure how that works.

#14 Therese

Posted 31 December 2012 - 07:07 PM

We are both with Virgin and have been really, really happy with them. Their customer service has been fine when we have needed to contact them too.

#15 Shellby

Posted 31 December 2012 - 07:31 PM

Now I am with them they have been fine, but customer service via their phone line is terrible. I ordered my phone and when it never turned up I had so much trouble trying to just get my new phone.

After a month I finally turned to Facebook, and service was great. Found my phone that day, amazing it hadn't even left the warehouse which I had been trying to explain for a month to the people on the phone who wouldn't listen or follow it up, that it must still be there even if the computer tells you it isn't.

The  people off Facebook found my phone, actually called me when they said they would including a Sunday, and then offered some credit towards my account. I also got my phone within 3 days once they found it.

I already was with Optus so service coverage is the same. They had 10 times better plans than Optus which is why I changed. So far I am now happy with them andnjustnhope to never have any issues again, but if I do I now know a better way to get to them and have something done.

#16 jks91

Posted 31 December 2012 - 07:42 PM

I have been with virgin for nearly 9 years and all in all I have been happy. Like others have said the customer service via phone is not that great (though probably comparable to vodafone or optus) but in store they are good.  
I do sometimes have data dropouts in non-metro areas but generally it is fine.  

Pricing is excellent and that is why I have stayed.

#17 indigo~

Posted 31 December 2012 - 10:14 PM

Have been with them for my mobile for years and very happy. Would recommend.

#18 lactasticmama

Posted 31 December 2012 - 10:21 PM

I've been with Virgin for 2.5yrs. I've never had a problem with them.

#19 Kaonashi

Posted 31 December 2012 - 11:00 PM

No problems here either. I can't compare to other companies re coverage as I haven't been with another carrier for maybe 10 years. BIL & SIL are with them too and I haven't heard any complaints.

I have heard Telstra has the best coverage but they are also much more expensive. Vodafone sucked 10 years ago and must not have learnt a thing!


#20 wenchwitch

Posted 31 December 2012 - 11:46 PM

I have been with them for 14 months. They haven't managed to get a bill correct so far. The staff are lovely when I speak to them but it seems their back end systems are seriously lacking. I have wasted over 30 hours dealing with them and at this poin will be happy to pay $58 per month not to have to deal with them.

You know how you can get lemon car, well I have a lemon accout with virgin. I so wanted to like them but this is above and beyond pharsical sad.gif


#21 MooGuru

Posted 01 January 2013 - 12:06 AM

I've been with them for about 9 years without a problem, have recommended them several times. DH thinking of changing because of issues with data (not able to do things online, he's a gamer, whilst having good reception and 3G), I don't use data much but when I have no issues. Dh possibly has unrealistic expectations as he's previously changed company 3 or 4 times for same issue.

I haven't had reason to complain about them ever.

#22 Falling Awake

Posted 01 January 2013 - 06:58 AM

Another one happy with Virgin here.


#23 anniemandbub

Posted 01 January 2013 - 08:21 AM

I was with Virgin for a few years after being with Optus.  Only issue I had was that sometimes in peak times it would not let me call out.  Something about network capacity being reached and Virgin had lower priority on the network than Optus customers. Happened less frequently by the time I switched again though, network improvements I'd say.  Other than this I was happy.  But I didnt rely on being able to make calls at those times.  

Switched to Telstra because we wanted cable internet, bundling the phone I wanted at the time was a good deal.

#24 credence

Posted 01 January 2013 - 08:48 AM

QUOTE (wenchwitch @ 01/01/2013, 12:46 AM) <{POST_SNAPBACK}>
I have been with them for 14 months. They haven't managed to get a bill correct so far. The staff are lovely when I speak to them but it seems their back end systems are seriously lacking. I have wasted over 30 hours dealing with them and at this poin will be happy to pay $58 per month not to have to deal with them.

You know how you can get lemon car, well I have a lemon accout with virgin. I so wanted to like them but this is above and beyond pharsical sad.gif



Many years ago I used to work in the customer call centre for Virgin Mobile. I can confirm that this was the one big problem about Virgin. Because they used the Optus network, the network staff were basicallly powerless to fix any technical issues themselves.

All in all though, I think the customer service is generally very good and the call centre is definitely in Australia and not outsources like some other companies.

#25 Cheryl_v

Posted 01 January 2013 - 07:57 PM

QUOTE (credence @ 01/01/2013, 09:48 AM) <{POST_SNAPBACK}>
Many years ago I used to work in the customer call centre for Virgin Mobile. I can confirm that this was the one big problem about Virgin. Because they used the Optus network, the network staff were basicallly powerless to fix any technical issues themselves.

All in all though, I think the customer service is generally very good and the call centre is definitely in Australia and not outsources like some other companies.


Actually it's not in Australia any more and hasn't been for a couple of years now.  The few times I've had trouble with Virgin and had to ring them the customer service people have definitely been in Singapore or the Philippines. As I understand it Richard Branson sold off all the Virgin phone companies around the same time and that's when the customer service was moved offshore.

I have had some issues with calling the customer service centre but the people in-store are very nice, they just can't answer all questions as there are some they have to pass off to the customer service centre.  When I got my first Virgin phone in mid 2010 they were able to activate it in-store, when my DH got his late 2011 he had to ring the customer service centre because the store people "weren't allowed" to do it.




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