Jump to content

Who is with Virgin Mobile?
any good?


  • Please log in to reply
28 replies to this topic

#1 MintyBiscuit

Posted 31 December 2012 - 05:20 PM

I'm currently with vodafail and looking to switch, and virgin seem to have pretty decent plans and phones. Is anyone with them? Would you recommend them? I figure the coverage has to be better than voda, and the customer service couldn't be much worse . . .

#2 blueberrymuffin

Posted 31 December 2012 - 05:24 PM

DH and I have both been with them (mobiles only) for years, very happy with them.

The only fault was when we tried to get wireless broadband from them *shudder*, but they've been great with our mobiles.

#3 kabailz13

Posted 31 December 2012 - 05:26 PM

DH and I both converted from Telstra (we lived in regional WA previously).

Apart from a couple of data dropout zones, no issues at all. Very happy with them and as long as we stay metro, we will probably stay with Virgin

#4 bluecardigans

Posted 31 December 2012 - 05:26 PM

DH and I have for the past 5 years.  No problems at all. I think the plans are very economical.

ETA - Virgin uses the Optus network.

Edited by Display anemone, 31 December 2012 - 05:28 PM.


#5 ~chiquita~

Posted 31 December 2012 - 05:31 PM

I've been with them for a few years, mainly because everyone I call is with them. Very few issues that I can think about, I rarely call them.

I'd recommend them. original.gif

#6 Hot Pies

Posted 31 December 2012 - 05:33 PM

I've been with them for over 10 years (last 4ish with data plan) and I'm very happy with them.

#7 aidensmum

Posted 31 December 2012 - 05:37 PM

We've been with them for over five years. Very happy with their pricing and coverage. They do free virgin to virgin calls and texts so most of our family have moved. They do a prepaid long expiry which I use to text my husband for free under Virgin to virgin thing. Means costs me $30 pa for unlimited texts to my husband. Will put my kids on same plan when they are old enough to need phones. DH is on a big plan and phones us back if we need to talk. I'm such a cheapskates.

#8 Jekaho

Posted 31 December 2012 - 05:39 PM

Been with Virgin for 6 years. They are pretty good. Coverage decent, plans good. Virgin to Virgin is great. Customer service has normally been fine.

#9 Feral Grey Mare

Posted 31 December 2012 - 05:41 PM

Highly reccomended for coverage and price but customer service is woeful if you ever need it.

#10 jewel2

Posted 31 December 2012 - 05:45 PM

Hi,
We have 3 contract phones with Virgin.
Living in rural location and had no problems with reception.

J

#11 MintyBiscuit

Posted 31 December 2012 - 05:47 PM

Thanks everyone original.gif Sounds like it's pretty decent overall

QUOTE (blueberrymuffin @ 31/12/2012, 06:24 PM) <{POST_SNAPBACK}>
The only fault was when we tried to get wireless broadband from them *shudder*


We had broadband through them when they first started doing it, and it was horrendous. It's really the only reason I was wary about them


#12 JazzyWeasel

Posted 31 December 2012 - 05:55 PM

I was with Virgin and bailed with 2 months left on my contract. Went to Vodaphone and getting ready to bail from them too.
All useless.
Going to go with iinet next. DH is with them and had no problems.

#13 Feral timtam

Posted 31 December 2012 - 05:58 PM

I'm currently with THINK, I used to be with Virgin and to be honest found the service for Virgin about the same as for Vodafone. I was with Vodafone before going to Virgin.

THINK has better priced plans for me than the other two, I love not having to worry about excess calls or going over my data allowance, I've yet to use more than 2 of my 4Gb data allowance. They also have fantastic customer service, every time I've called them I've had the phone answered by an Australian and the longest I've been on hold was 30 seconds.

Supposedly they piggyback of Vodafone, but I get reception where DH doesn't. We have the same model phone and he's on Vodafone so I'm not sure how that works.

#14 Therese

Posted 31 December 2012 - 07:07 PM

We are both with Virgin and have been really, really happy with them. Their customer service has been fine when we have needed to contact them too.

#15 Shellby

Posted 31 December 2012 - 07:31 PM

Now I am with them they have been fine, but customer service via their phone line is terrible. I ordered my phone and when it never turned up I had so much trouble trying to just get my new phone.

After a month I finally turned to Facebook, and service was great. Found my phone that day, amazing it hadn't even left the warehouse which I had been trying to explain for a month to the people on the phone who wouldn't listen or follow it up, that it must still be there even if the computer tells you it isn't.

The  people off Facebook found my phone, actually called me when they said they would including a Sunday, and then offered some credit towards my account. I also got my phone within 3 days once they found it.

I already was with Optus so service coverage is the same. They had 10 times better plans than Optus which is why I changed. So far I am now happy with them andnjustnhope to never have any issues again, but if I do I now know a better way to get to them and have something done.

#16 jkate_

Posted 31 December 2012 - 07:42 PM

I have been with virgin for nearly 9 years and all in all I have been happy. Like others have said the customer service via phone is not that great (though probably comparable to vodafone or optus) but in store they are good.  
I do sometimes have data dropouts in non-metro areas but generally it is fine.  

Pricing is excellent and that is why I have stayed.

#17 indigo~

Posted 31 December 2012 - 10:14 PM

Have been with them for my mobile for years and very happy. Would recommend.

#18 pippityroo

Posted 31 December 2012 - 10:21 PM

I've been with Virgin for 2.5yrs. I've never had a problem with them.

#19 scopsOwl

Posted 31 December 2012 - 11:00 PM

No problems here either. I can't compare to other companies re coverage as I haven't been with another carrier for maybe 10 years. BIL & SIL are with them too and I haven't heard any complaints.

I have heard Telstra has the best coverage but they are also much more expensive. Vodafone sucked 10 years ago and must not have learnt a thing!


#20 wenchwitch

Posted 31 December 2012 - 11:46 PM

I have been with them for 14 months. They haven't managed to get a bill correct so far. The staff are lovely when I speak to them but it seems their back end systems are seriously lacking. I have wasted over 30 hours dealing with them and at this poin will be happy to pay $58 per month not to have to deal with them.

You know how you can get lemon car, well I have a lemon accout with virgin. I so wanted to like them but this is above and beyond pharsical sad.gif


#21 MooGuru

Posted 01 January 2013 - 12:06 AM

I've been with them for about 9 years without a problem, have recommended them several times. DH thinking of changing because of issues with data (not able to do things online, he's a gamer, whilst having good reception and 3G), I don't use data much but when I have no issues. Dh possibly has unrealistic expectations as he's previously changed company 3 or 4 times for same issue.

I haven't had reason to complain about them ever.

#22 Just a marshmallow

Posted 01 January 2013 - 06:58 AM

Another one happy with Virgin here.


#23 anniemandbubs

Posted 01 January 2013 - 08:21 AM

I was with Virgin for a few years after being with Optus.  Only issue I had was that sometimes in peak times it would not let me call out.  Something about network capacity being reached and Virgin had lower priority on the network than Optus customers. Happened less frequently by the time I switched again though, network improvements I'd say.  Other than this I was happy.  But I didnt rely on being able to make calls at those times.  

Switched to Telstra because we wanted cable internet, bundling the phone I wanted at the time was a good deal.

#24 ACO

Posted 01 January 2013 - 08:48 AM

QUOTE (wenchwitch @ 01/01/2013, 12:46 AM) <{POST_SNAPBACK}>
I have been with them for 14 months. They haven't managed to get a bill correct so far. The staff are lovely when I speak to them but it seems their back end systems are seriously lacking. I have wasted over 30 hours dealing with them and at this poin will be happy to pay $58 per month not to have to deal with them.

You know how you can get lemon car, well I have a lemon accout with virgin. I so wanted to like them but this is above and beyond pharsical sad.gif



Many years ago I used to work in the customer call centre for Virgin Mobile. I can confirm that this was the one big problem about Virgin. Because they used the Optus network, the network staff were basicallly powerless to fix any technical issues themselves.

All in all though, I think the customer service is generally very good and the call centre is definitely in Australia and not outsources like some other companies.

#25 Cheryl_v

Posted 01 January 2013 - 07:57 PM

QUOTE (credence @ 01/01/2013, 09:48 AM) <{POST_SNAPBACK}>
Many years ago I used to work in the customer call centre for Virgin Mobile. I can confirm that this was the one big problem about Virgin. Because they used the Optus network, the network staff were basicallly powerless to fix any technical issues themselves.

All in all though, I think the customer service is generally very good and the call centre is definitely in Australia and not outsources like some other companies.


Actually it's not in Australia any more and hasn't been for a couple of years now.  The few times I've had trouble with Virgin and had to ring them the customer service people have definitely been in Singapore or the Philippines. As I understand it Richard Branson sold off all the Virgin phone companies around the same time and that's when the customer service was moved offshore.

I have had some issues with calling the customer service centre but the people in-store are very nice, they just can't answer all questions as there are some they have to pass off to the customer service centre.  When I got my first Virgin phone in mid 2010 they were able to activate it in-store, when my DH got his late 2011 he had to ring the customer service centre because the store people "weren't allowed" to do it.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

 

The popular baby name from the Rio Olympics

"With a pair of athletes who are not only successful, but seen as great role models – combined with a softer sound – it is like hitting the jackpot."

Toy stuck in baby's throat for two weeks

When Jude Atiga's baby son Laith was struggling to breathe the worried mum called an ambulance.

Mum awarded $20 million over birth power struggle with nurses

As a mother of three, Caroline Malatesta thought she knew what she was letting herself in for when it came to the birth of her fourth baby.

Win a Baby Jogger City Premier for Father's Day

To celebrate Father's Day, one lucky EB fan will win one of their own! Enter Now!

'There's a giant picture of BOOBS but I can not feed my child'

A mum was ushered out of an US department store's underwear section after discreetly breastfeeding her baby.

Why fatherhood scares many dads-to-be

Travis Bull vividly remembers discovering his partner was pregnant for the first time.

Free ticket offer

Pinky Mckay joins us again at the Essential Baby & Toddler Show presented by Blackmores with her expert baby settling advice. Register now for your free ticket.

Warning for pregnant women as flu-related deaths triple

A more than three-fold increase in flu-related deaths has sparked a plea for those with the flu to stay away from vulnerable people.

I'm trying to keep my child-free friends in my life, but it's tough

I tried to prove to my single friends that I was the same I'd always been. But marriage did change me - and motherhood has, too

For the festival lover in all of us

Pre-book & Save 50%. Get your tickets now for Kidtopia Festival. 7-9 October 2016 Parramatta Park, Sydney.

Too many parents still putting babies in unsafe bedding: study

A study found that a whopping 91 per cent of four-week-old babies had been placed in cots with unsafe bedding.

Mum's shock as toddler fat-shamed by internet trolls

When a mother uploaded a cute photograph of her 14-month old child online, she did not expect a swarm of internet trolls to write that her toddler was fat.

How an Aldi staff member made one exhausted mum's day

It was a simple act of kindness, but one that made an exhausted mother's day.

The most awww-worthy celeb baby pics of the week

It's been a pretty cute week on Instagram in terms of celebs relishing their babies.

When 'Just Do It' just doesn't cut it

When even Michelle Bridges admits to struggling with her exercise regime, it's time to accept that having small children can be a legitimate reason for exercise not happening.

What life is really like when you have five kids

Life is cute with one, manageable with three, but at times completely impossible with five.

When no one can pronounce your baby's name

In Wales it's a common name, but over here, it's cause for some confusion.

Dad shares horror tale after Roomba's run-in with dog poop

It's the poop story that's been shared hundreds of thousands of times around the world.

How a homemade wheelchair is giving baby Evelyn freedom

Like all one-year-olds, Evelyn Moore is keen to get moving and explore the world around her. But a battle with aggressive cancer left the little girl paralysed from the waist down.

Single to double pram that folds with seat attached

A pram is a large purchase, and you only want to buy once.

Mum-to-be surprises husband with big news in joy-filled photoshoot

When Bri Dow learnt that she was expecting, she immediately knew she wanted to break the news to her husband Brandon in a special way.

Blake Lively: 'Post-pregnancy slim down pressure is so unfair'

Blake Lively has urged women not to feel pressured to lose weight after pregnancy.

 
Advertisement
 

Top 5 Articles

Advertisement
 
 
 

What's hot on EB

For the festival lover in all of us

Pre-book & Save 50%. Get your tickets now for Kidtopia Festival. 7-9 October 2016 Parramatta Park, Sydney.

Why drinking water can be deadly for babies

H2O is one of the necessities of life, but for babies a seemingly harmless amount of water can be fatal.

5 ways having a baby is different when you have older children

So much parenting advice is geared towards having your first baby, but what's it like having a baby when you already have children?

You can now make your own plush Falkor

Fans of The NeverEnding Story – of which there are certainly plenty – went crazy for these plush Falkors when they first went on sale last year.

Baby steps

10 things that will actually happen after having a baby

I thought I had prepared myself for motherhood. Then my baby girl arrived and knocked everything flat.

Having a baby: expectations vs reality

People love to warn you about what to expect when having a baby, but they can be way off when it comes to the reality.

Are we having fun yet? Thinking positively as a parent

Motherhood is wonderful ... except when it sucks.

The adorable smile of a baby seeing his mum clearly for the first time

There is no doubt seeing their child smile for the first time is an unforgettable moment for parents everywhere.

When breastfeeding doesn't go with the flow

Breast is best, except when it's not. And in our case, it most definitely wasn't.

'If you don't vaccinate your kids you're a bloody idiot'

The photos are heartbreaking and almost too difficult to look at, but Kayley Burke is begging other parents to take notice.

Why pregnant women should eat chocolate

In news that will make expectant mums jump for joy - and reach for a block of Cadbury - scientists have revealed chocolate could provide health benefits during pregnancy.

The baby born with an incredible head of hair

If you're in any way challenged in the follicle department, prepare to feel a jolt of envy - at a two-month-old baby.

The push for Medicare to fund lactation consultants

While meeting with a lactation consultant can make an enormous difference to a new mother, it's not a service that is available through the public health system.

Parents, this is how to cut grapes to avoid choking

One mum has learnt a harrowing lesson about the best way to cut grapes to make it safe for toddlers and little kids to eat.

Three truths about C-section mums

Lately I've been thinking about the caesarean stories and the brave women who birth their children with strength and beauty.

Help! My baby will only sleep in my arms

It's stressful to be the one who is holding your baby most of the day, but it's even more stressful to wonder, 'am I doing something wrong? Or am I creating bad habits?'

 

ENTER NOW

Win one of two Father's Day Gift Packs

Sign up to receive our new Essential Kids announcements emails for a chance to win.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.