Jump to content

Peters of Kensington Returns?


  • Please log in to reply
5 replies to this topic

#1 blackcat20

Posted 25 December 2012 - 01:51 PM

I've always had good experiences with PoK, but apparently my luck ran out today. Ordered my mum's Christmas present a few weeks ago, and got it gift wrapped to save me the hassle.

She has unwrapped it this morning (it was her only pressie from me), and they've sent the wrong item!!! And they don't reopen until January 14.

Has anyone else had this happen, and how easy was it to organise getting the correct item sent? I feel really disappointed, though my mum says not to worry. I wouldn't bother changing it over except that its part of a set I was trying to complete.

#2 greypink

Posted 25 December 2012 - 01:57 PM

I've had them send the wrong item, although it wasn't wrapped, and they were very easy to deal with. They called me back within an hour and let me keep the wrong item as well as sending my replacement the same day.

#3 blackcat20

Posted 25 December 2012 - 02:20 PM

QUOTE (greypink @ 25/12/2012, 02:57 PM) <{POST_SNAPBACK}>
I've had them send the wrong item, although it wasn't wrapped, and they were very easy to deal with. They called me back within an hour and let me keep the wrong item as well as sending my replacement the same day.


Awesome, thanks. Hopefully that's the case, as sending stuff back is a pain. They are expensive items (Wedgewood), however, so keeping them probably isn't likely. Long wait till they reopen though!

My only other option is doing a straight swap with a local store, given they are brand new and still in their boxes. Fortunately I know someone that has worked for Wedgewood.

#4 José

Posted 25 December 2012 - 10:28 PM

I find peters of Kensington fantastic. I bought some champagne glasses just before Xmas. One didn't sit flat, it wobbled. They sent a replacement glass immediately and didnt ask me to return the faulty one.

#5 blackcat20

Posted 25 December 2012 - 10:41 PM

Fingers crossed then! And I meant Waterford, not wedgewood.

Guess I'll just have to wait till they reopen then! Apparently I didn't have much luck with glasses this Christmas.

#6 blackcat20

Posted 15 January 2013 - 01:32 PM

Thought I'd update. They reopened this week so I gave them a call. Have to organise to send the glasses back, which means I need to find/pay for packaging etc. Postage is reply paid though. Total pain in the butt.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

 

'He said what?': partners' worst pregnancy clangers

Women have been sharing the worst things their partners have said to them while pregnant, and trust us they're bad.

'Cafe's babycino ban makes no sense'

It's an insult to families and bad for business.

The importance of welcoming everyone into your 'mum tribe'

"Not everyone has the luxury of a village." 

How to have a healthy vegetarian pregnancy

Q: Is it possible to have a healthy vegetarian or vegan pregnancy?

The 200 most popular baby names of 2017

Here are the most searched names so far this year.

Dirt is good for children, study confirms

Great news for grubby kids.

How dare anyone accuse a mum of 'milking' a miscarriage

A heartless comment from a stranger shocked the already devastated radio host Em Rusciano.

How breast milk can help relieve your baby's teething pain

Try one mum's simple parenting hack to ease your baby's discomfort.

Top 10 common health myths busted

To help combat the misinformation and spread good health, here are the most common health myths compared to fact.

 
Advertisement
 

Top 5 Articles

Advertisement
 
 
 

From our network

Five things you need to know about flu and pregnancy

As the 2017 flu season begins in earnest, here?s what you need to know to protect yourself and baby.

Mum tips to keep your pre-baby budget in check

Money might be funny in a rich man's world (or so ABBA told us), but for the rest of us it's a major consideration – particularly before having a baby.

5 easy ways to make your maternity leave last longer

Maternity leave is a special time for you, your partner and your new little bundle. The last thing you want is for financial worries to stand in the way of that joy.

10 ways to keep your 'buying for baby' costs down

Becoming a parent is full of surprises – not least of all finding out that, for such small beings, babies cause a lot of chaos and expense.

5 ways to prepare to go from two incomes to one

Here are some ideas for getting that budget in shape, ready for being a one income family.

 

Baby Names

Need some ideas?

See what names are trending this year.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.