Jump to content

Do you think we have to pay?


  • Please log in to reply
46 replies to this topic

#1 Ritaroo

Posted 22 December 2012 - 01:52 PM

My husband just bought me an iPad for Christmas today ( very stoked) and he paid nearly 7 hundred dollars for it (not the exact amount). He thought it was cheap for the 32 gb but paid for it outright and came home. A few hours later, we got a call from the Telstra shop saying that dh actually paid for the 16 gb, not the 32 and can they have his credit card details over the phone to fix up the extra $90 that the 32 gab costs. I had a look at the docket and it states that he has purchased a 32 gb iPad at the price he paid so the scanner or the computer somewhere wasn't right. He started to give the guy the info to pay the extra but I stopped him. My question is do you think we have to pay the extra money? I wouldn't have thought so as it is the mistake of the shop and that is the price that came up when scanned. Can't call any consumer groups as they are all closed on the weekend. Any thoughts?

#2 FeralEsme

Posted 22 December 2012 - 01:56 PM

No I would not pay the extra, especially as your receipt states the product that was purchased. Too bad, so sad for Telstra. They have to cop it on the chin.

And if they tried to force me I would complain long and loud and return the product for a full refund and buy it elsewhere.

Edited by Jemstar, 22 December 2012 - 01:58 PM.


#3 ReadySetRace

Posted 22 December 2012 - 01:57 PM

I would think that's their bad luck. I wouldn't give credit card details over the phone anyway.

Was there a sign in the store with the price you paid?



#4 Lil Chickens

Posted 22 December 2012 - 01:58 PM

I wouldn't, your receipt lists the item you paid for at the price you paid.

#5 Illiterati

Posted 22 December 2012 - 02:06 PM

The docket says 32gb. Your husband bought the iPad based on the price quoted or given at the time of sale. He agreed to THAT price and purchased the good based on that price and the shop agreed to sell him the good at that price as the docket shows. They cannot change the price once the sale has been made. I am surprised they are trying to. Almost sounds like a scam. I would not pay.

#6 d├ęsir d'amour

Posted 22 December 2012 - 02:09 PM

I wouldn't.

#7 Feral*Spikey*

Posted 22 December 2012 - 02:15 PM

Receipt says he paid for the 32Gb? Then he paid for the 32Gb, not the 16Gb.

They can ask, but if they scanning system had a major error, its not your problem.

#8 hungryhippo

Posted 22 December 2012 - 02:18 PM

I am under the impression that if it scans at that price, then you pay that price. I certainly wouldn't be paying any extra.

#9 Cherish

Posted 22 December 2012 - 02:20 PM

Have you looked at the actual ipad... Is it a 16GB or a 32GB?

#10 Hypnic Jerk

Posted 22 December 2012 - 02:20 PM

Not me either, and certainly not from some request over the phone.  If they are serious they can put it to you in writing.

#11 tibs

Posted 22 December 2012 - 02:21 PM

Sounds like a scam, I wouldn't be giving them my credit card number over the phone.  When someone fraudulently used my credit card it turned out to be an employee of a business I had purchased from.

#12 blackcat20

Posted 22 December 2012 - 02:33 PM

No way in hell; you've got what your receipt said you paid for and thats all there is to it.

#13 Ritaroo

Posted 22 December 2012 - 02:51 PM

Yeah checked it and it is a 32 gb. I thought that the answer would be no as I am not keen to pay but just wanted other people's thoughts. Don't think it is a scam as we live in a small country town and good faith is still alive and well. When or even if they call back, I'm going to give them a quick no.

#14 Clever Clogs

Posted 22 December 2012 - 03:03 PM

No, I believe they have to withdraw it from sale, at the time of the sale.

#15 epl0822

Posted 22 December 2012 - 03:24 PM

Nope. Wouldn't pay. I am not fond of giving out my credit card details over the phone to someone on the phone who could be anybody, either.

#16 Jupiter123

Posted 22 December 2012 - 03:37 PM

QUOTE (Mar81got @ 22/12/2012, 02:51 PM) <{POST_SNAPBACK}>
Yeah checked it and it is a 32 gb. I thought that the answer would be no as I am not keen to pay but just wanted other people's thoughts. Don't think it is a scam as we live in a small country town and good faith is still alive and well. When or even if they call back, I'm going to give them a quick no.


Considering they screwed up at point of sale and a quick look at the price of 32GB wifi/3G iPads at JB Hi-Fi I would definitely tell them to get stuffed!

#17 Funwith3

Posted 22 December 2012 - 03:48 PM

They can't make you pay. You already have the item. And especially since your receipt says 32gb...

I can't believe they had the cheek to actually call your husband and ask for extra money!!

#18 **Tiger*Feral**

Posted 22 December 2012 - 08:33 PM

----

Edited by Tyrone Finkelmeyer, 26 March 2013 - 08:46 PM.


#19 YellowKittyGlenn

Posted 22 December 2012 - 09:26 PM

Keep in mind the scanning code of practice only applies to outlets that are a member of the Australian Retailers Association.

Technology stores like telstra and optus aren't obligied to follow this code at all as they dont tend to be members of the ARA. You will need to check the company specific codes of practice when it comes to items scanning cheaper then advertised price.
I personally would be inclined to speak to the store manager or ring the customer service area of the call centre to see what resolution can be reached.

#20 FiveAus

Posted 22 December 2012 - 10:36 PM

The call centre can't do anything, the stores are a completely separate entity, in fact a lot of them are privately owned. They will just tell you to sort it out with the store.

#21 B.feral3

Posted 22 December 2012 - 10:41 PM

Tell them to stick their $90. Go one further and ask for a refund then pop into Big W because I believe you will walk out with change from what you paid at the Telstra Shop.

#22 Illiterati

Posted 22 December 2012 - 11:07 PM

Yep, I would ask for a refund before I'd pay the extra. ALL prices are negotiable. The price was agreed and the contract made when the exchange of money and goods took place.

Re: Harvey Norman - same applies. In fact they manufactured a false invoice after the exchange. You had a receipt for the good - you did not steal it. I would have told them to go ahead and call the police. What a*s*holes.

#23 Guest_Sunnycat_*

Posted 22 December 2012 - 11:07 PM

I wonder about this because when I used to work in the bank there was a couple of times when I had given out too much cash or put too much money in someone's account which I would find out when balancing. I was always used to have to deduct the amount from the customers account. I wonder if this was some banking thing though.

Eta: we did ring the customer and let them know what was happening.

Edited by Sunnycat, 22 December 2012 - 11:12 PM.


#24 CallMeFeral

Posted 22 December 2012 - 11:19 PM

I'm not sure about the ethics of not paying it, but I'd certainly rather a refund than give them my business after that.

#25 Squeekums Da Feral

Posted 22 December 2012 - 11:27 PM

Not a chance would I hand them another dollar.
They havent checked that their stock is scanning right, their loss.
With stuff worth so much youd think they would double check these things.

Not a chance would I hand them another dollar.
They havent checked that their stock is scanning right, their loss.
With stuff worth so much youd think they would double check these things.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Win $1000 with Sea-Bands!

Three lucky fans can win a Sea-Band prize pack valued at over $1000 each, which includes two Sea-Bands plus a $1000 Eftpos gift card!

Misery loves Facebook

Facebook users are often criticised for only showing the positive, fun parts of their lives. But what about when it swings the other way, when someone uses it for the purposes of ranting about their children all the time, never posting anything positive?

Toddler's adorable impersonation of pregnant mum

Little Ellis has noticed his mum is walking differently lately, and his impersonation of her is hilarious.

'Forgotten baby syndrome' can happen to any one of us

When my third child was two months old, I strapped her into her car seat, then promptly forgot all about her. But she survived, unharmed, because it was winter, and I was lucky.

Join the Real Mums Test Drive Team

Five mums or mums-to-be will join the EB Test Drive Team and discover great items at an exclusive Big W event. (Sydney only.)

Ten things I've learned about motherhood

Never take a good night's sleep for granted. There is no logic like toddler logic. Standing on Lego hurts every time. These are the truths of parenthood.

Parenting past the toddler years: what's next?

Your baby has grown into a toddler, and now your toddler is fast approaching the preschooler stage. What can you expect as a parent?

Tips on what to pack in your hospital bag

Before giving birth I read countless lists, ended up overpacking just a little, and now know what I'll actually want to pack next time.

New app keeps tabs on your kids at childcare

Popular new technology lets parents know what their children are up to at childcare - but not everyone is a fan.

21 things I love about newborns

There?s an irresistible magic about newborns. Of course they're not all smiles and rainbows, but they are undeniably cute and remarkable in so, so many ways.

Kid-friendly hairdressers: who says haircuts can?t be fun?

I?ve found some salons who boast setups ideal for children ? you name it, they?ve thought of it. All are designed to make haircuts fun rather than stressful.

Labour pain relief may reduce risk of postnatal depression: study

Postnatal depression is a complex condition, but researchers say pain relief during labour may help some women.

Why we need better support for men after miscarriage

In a recent study, 85 per cent of men admitted feeling sadness after their partner miscarried, but almost half said they didn't share their feelings at all. What can be done to help them?

Mum in business: Kristy Chong

Kristy Chong is the managing director of Australian-made Modibodi underwear and a mum to Lucas, 6, Jason, 4, and Isaac, 6 months. She shares her advice for other mums thinking about starting their own businesses.

From toddler to preschooler: a developmental roadmap

So your toddler is growing up and will soon be entering the preschooler years. Here are a few ways to frame their development that will help you understand what?s going in those beautiful, funny, clever little heads of theirs.

Mum sacrifices an eye for her unborn baby

Motherhood is full of sacrifices, but this woman has made a life-altering one - and her baby hasn't even been born.

A grandparent by any other name

A growing number of grandparents are shunning tradition and going against conventional names - but a grandparent by any other name still gives the same awesome cuddles and kisses.

Photographer captures the beauty of adoption

The love of a family is usually tough to capture on camera. This is an exception.

When labour just doesn't happen

After three healthy kids, I can?t help feeling I?ve been a little ripped off. I missed out on something I had always wanted to experience, and now I?ll never get the chance.

Be careful what you say, your baby is listening

The importance of speaking to your baby even if they are not old enough to answer back has been highlighted by new research.

Share the little things that make you smile

We're giving away a Mountain Buggy nano, the ultimate travel stroller - and here are some of the great entries so far.

Win a Mountain Buggy nano

We?re giving away the new Mountain Buggy Nano - the lightweight travel buggy! So show us the little things that make you smile for your chance to win.

Download now: Essential Kids Activity Finder app

Got bored kids? Quickly find the best activities for kids wherever you are in Australia with the Essential Kids app.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Win a Mountain Buggy nano

We?re giving away the new Mountain Buggy Nano - the lightweight travel buggy! So show us the little things that make you smile for your chance to win.

Be careful what you say, your baby is listening

The importance of speaking to your baby even if they are not old enough to answer back has been highlighted by new research.

Win $1000 with Sea-Bands!

Three lucky fans can win a Sea-Band prize pack valued at over $1000 each, which includes two Sea-Bands plus a $1000 Eftpos gift card!

The beautiful moment a baby was born at the side of a road

It's not where she expected to give birth, but mum Corrine Cinatl is delighted that her daughter's roadside arrival was captured in a series of beautiful photos.

Doctor sings first Happy Birthday to newborns

His job is to deliver babies, but this US obstetrician also has a unique way of celebrating the miracle of life.

Join the Real Mums Test Drive Team

Five mums or mums-to-be will join the EB Test Drive Team and discover great items at an exclusive Big W event. (Sydney only.)

The Nappy Collective starts new drive

It's that time of year when the dedicated volunteers at The Nappy Collective do their bit to help out mums and children in need - and they need your help.

Baby shower cake wrecks

From misshapen cake babies to questionable text, from odd colour choices to internal organ recreation, these are the baby shower cakes that taste forgot.

Photographer captures the beauty of adoption

The love of a family is usually tough to capture on camera. This is an exception.

Pregnancy progression photo ideas

Want to record your pregnancy as your belly grows? Here are some creative, fun ideas for photo shoots along the way.

The myths and facts about "normal" breastfeeding

When it comes to successful breastfeeding, there is a wide variety to what is "normal", according to new research.

Tin can craft and DIY ideas

Got a few old formula, Milo or coffee cans around the house? Use these fantastic upcycling ideas to create items for around the house and yard.

Dads meet their newborn for the first time

Emotional photos of two fathers meeting their newborn son have resonated with viewers worldwide, attracting thousands of Facebook likes and shares.

Skin safety isn't just a summer worry

Lax about the slip slop slap with your kids as weather turns cooler? Here's a reminder as to why we have to remain vigilant for our children?s future health.

Personalised baby gifts

We've scoured the internet to find gorgeous personalised keepsakes and nursery decor to record baby name and dates. They make great gifts for christenings, name days and birthdays! (All prices in AU.)

Creative sleeping baby photoshoots

See how some parents and photographers have captured sleeping babies in unusual positions and using different props.

DIY kitchen and food hacks

DIY your way to a better kitchen and make cooking easier with our clever hacks. (Some content reproduced with permission from mashable.com.)

Winter warmers for babies and toddlers

Your baby or toddler will be nice and snug in these beautiful and fun winter pieces. Most are hand-made or knitted, and they're all designed to keep your little one toastie - and adorable!

 

Mind, body, beauty, life

Making time for me

We look at your wellbeing, covering health, relationships, beauty and fashion, mind and body.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.