Jump to content

Do you think we have to pay?


  • Please log in to reply
45 replies to this topic

#1 Ritaroo

Posted 22 December 2012 - 01:52 PM

My husband just bought me an iPad for Christmas today ( very stoked) and he paid nearly 7 hundred dollars for it (not the exact amount). He thought it was cheap for the 32 gb but paid for it outright and came home. A few hours later, we got a call from the Telstra shop saying that dh actually paid for the 16 gb, not the 32 and can they have his credit card details over the phone to fix up the extra $90 that the 32 gab costs. I had a look at the docket and it states that he has purchased a 32 gb iPad at the price he paid so the scanner or the computer somewhere wasn't right. He started to give the guy the info to pay the extra but I stopped him. My question is do you think we have to pay the extra money? I wouldn't have thought so as it is the mistake of the shop and that is the price that came up when scanned. Can't call any consumer groups as they are all closed on the weekend. Any thoughts?

#2 EsmeLennox

Posted 22 December 2012 - 01:56 PM

No I would not pay the extra, especially as your receipt states the product that was purchased. Too bad, so sad for Telstra. They have to cop it on the chin.

And if they tried to force me I would complain long and loud and return the product for a full refund and buy it elsewhere.

Edited by Jemstar, 22 December 2012 - 01:58 PM.


#3 QueenElsa

Posted 22 December 2012 - 01:57 PM

I would think that's their bad luck. I wouldn't give credit card details over the phone anyway.

Was there a sign in the store with the price you paid?



#4 Another one

Posted 22 December 2012 - 01:58 PM

I wouldn't, your receipt lists the item you paid for at the price you paid.

#5 Illiterati

Posted 22 December 2012 - 02:06 PM

The docket says 32gb. Your husband bought the iPad based on the price quoted or given at the time of sale. He agreed to THAT price and purchased the good based on that price and the shop agreed to sell him the good at that price as the docket shows. They cannot change the price once the sale has been made. I am surprised they are trying to. Almost sounds like a scam. I would not pay.

#6 Beanbag Warrior

Posted 22 December 2012 - 02:09 PM

I wouldn't.

#7 Feral*Spikey*

Posted 22 December 2012 - 02:15 PM

Receipt says he paid for the 32Gb? Then he paid for the 32Gb, not the 16Gb.

They can ask, but if they scanning system had a major error, its not your problem.

#8 hungryhippo

Posted 22 December 2012 - 02:18 PM

I am under the impression that if it scans at that price, then you pay that price. I certainly wouldn't be paying any extra.

#9 Cherish

Posted 22 December 2012 - 02:20 PM

Have you looked at the actual ipad... Is it a 16GB or a 32GB?

#10 Hypnic Jerk

Posted 22 December 2012 - 02:20 PM

Not me either, and certainly not from some request over the phone.  If they are serious they can put it to you in writing.

#11 tibs

Posted 22 December 2012 - 02:21 PM

Sounds like a scam, I wouldn't be giving them my credit card number over the phone.  When someone fraudulently used my credit card it turned out to be an employee of a business I had purchased from.

#12 blackcat20

Posted 22 December 2012 - 02:33 PM

No way in hell; you've got what your receipt said you paid for and thats all there is to it.

#13 Ritaroo

Posted 22 December 2012 - 02:51 PM

Yeah checked it and it is a 32 gb. I thought that the answer would be no as I am not keen to pay but just wanted other people's thoughts. Don't think it is a scam as we live in a small country town and good faith is still alive and well. When or even if they call back, I'm going to give them a quick no.

#14 Clever Clogs

Posted 22 December 2012 - 03:03 PM

No, I believe they have to withdraw it from sale, at the time of the sale.

#15 epl0822

Posted 22 December 2012 - 03:24 PM

Nope. Wouldn't pay. I am not fond of giving out my credit card details over the phone to someone on the phone who could be anybody, either.

#16 Jupiter123

Posted 22 December 2012 - 03:37 PM

QUOTE (Mar81got @ 22/12/2012, 02:51 PM) <{POST_SNAPBACK}>
Yeah checked it and it is a 32 gb. I thought that the answer would be no as I am not keen to pay but just wanted other people's thoughts. Don't think it is a scam as we live in a small country town and good faith is still alive and well. When or even if they call back, I'm going to give them a quick no.


Considering they screwed up at point of sale and a quick look at the price of 32GB wifi/3G iPads at JB Hi-Fi I would definitely tell them to get stuffed!

#17 Funwith3

Posted 22 December 2012 - 03:48 PM

They can't make you pay. You already have the item. And especially since your receipt says 32gb...

I can't believe they had the cheek to actually call your husband and ask for extra money!!

#18 **Tiger*Feral**

Posted 22 December 2012 - 08:33 PM

----

Edited by Tyrone Finkelmeyer, 26 March 2013 - 08:46 PM.


#19 #YKG

Posted 22 December 2012 - 09:26 PM

Keep in mind the scanning code of practice only applies to outlets that are a member of the Australian Retailers Association.

Technology stores like telstra and optus aren't obligied to follow this code at all as they dont tend to be members of the ARA. You will need to check the company specific codes of practice when it comes to items scanning cheaper then advertised price.
I personally would be inclined to speak to the store manager or ring the customer service area of the call centre to see what resolution can be reached.

#20 FiveAus

Posted 22 December 2012 - 10:36 PM

The call centre can't do anything, the stores are a completely separate entity, in fact a lot of them are privately owned. They will just tell you to sort it out with the store.

#21 B.feral3

Posted 22 December 2012 - 10:41 PM

Tell them to stick their $90. Go one further and ask for a refund then pop into Big W because I believe you will walk out with change from what you paid at the Telstra Shop.

#22 Illiterati

Posted 22 December 2012 - 11:07 PM

Yep, I would ask for a refund before I'd pay the extra. ALL prices are negotiable. The price was agreed and the contract made when the exchange of money and goods took place.

Re: Harvey Norman - same applies. In fact they manufactured a false invoice after the exchange. You had a receipt for the good - you did not steal it. I would have told them to go ahead and call the police. What a*s*holes.

#23 Guest_Sunnycat_*

Posted 22 December 2012 - 11:07 PM

I wonder about this because when I used to work in the bank there was a couple of times when I had given out too much cash or put too much money in someone's account which I would find out when balancing. I was always used to have to deduct the amount from the customers account. I wonder if this was some banking thing though.

Eta: we did ring the customer and let them know what was happening.

Edited by Sunnycat, 22 December 2012 - 11:12 PM.


#24 CallMeFeral

Posted 22 December 2012 - 11:19 PM

I'm not sure about the ethics of not paying it, but I'd certainly rather a refund than give them my business after that.

#25 Squeekums Da Feral

Posted 22 December 2012 - 11:27 PM

Not a chance would I hand them another dollar.
They havent checked that their stock is scanning right, their loss.
With stuff worth so much youd think they would double check these things.

Not a chance would I hand them another dollar.
They havent checked that their stock is scanning right, their loss.
With stuff worth so much youd think they would double check these things.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Jammy, Hula Hoop, Rage: Reddit reveals most unusual baby names

A recent Reddit thread has revealed some of the more creative names in the world.

Woman awakens from coma, learns she gave birth

A US woman awakened this week from a four-month-long coma that doctors had feared would be permanent and learned that she had given birth to a baby boy, according to her family.

'Give us a break': mum sent shocking letter over Facebook baby pics

Posting a lot of baby photos doesn't make you a bad person. It may make your Facebook feed a little irritating, but it doesn't make you a bad person.

In defense of the dads who do so much

It's time to shift the focus off what dads aren’t doing and shine it on what they are.

The modern cloth nappies too cute to cover up

If you're only just joining the modern cloth nappy movement, or would like to spruce up your collection, we have to introduce you to Designer Bums.

How breastfeeding can affect your libido

When you’ve just had a baby, having sex isn’t usually top priority. In fact, for a lot of women it rates about as appealing as changing another dirty nappy.

Should pregnant women be allowed to use 'parent and child' car parking spots?

Is it acceptable to use these car parking spots when pregnant? How many of us would admit to doing it?

Healthy baby from sperm taken 48 hours after a man died

Fertility doctors have described their "most extraordinary case" - creating a healthy baby from sperm taken 48 hours after a man had died.

How pregnancy probiotics can help you and your baby

New research suggests that taking specific pregnancy probiotics could be the answer to a range of common pregnancy side effects.

Childcare is a big problem, but there's more to it

Let’s keep talking about these issues and not allow them to be put into a neat little box that’s labelled ‘Fix childcare and everything is solved’.

Pink's awesome response to body-shaming trolls

When trolls felt the need to comment on 35-year-old singer-songwriter Pink's weight, her answer was an awesome ode to body love.

Fertility clinic offers egg donors $5000

A national chain of fertility clinics is offering egg donors a $5000 payment to cover their expenses, a first for Australia which is raising concerns the money could act as an inducement.

Baby boy abandoned in India amid fresh surrogacy concerns

Australian officials could do nothing to stop an Australian couple from abandoning their baby son, born through surrogacy in India, after they decided they did not want to bring him to Australia.

Herd immunity and community responsibility: how free-riders can make kids suffer

Individual choice works for haircuts and handbags, but not for preventing infectious diseases that kill kids.

Photographer captures 'unexpected beauty' of birth

If there is one thing Leilani Rogers knows about childbirth, it is that no two deliveries are ever the same.

Expectations vs the reality of making a toddler's clothes

Note to self: less sewing, more life. Not the party dress, but the party. The toddler, as usual, has it all figured out.

Mum meets 'dead' daughter 49 years after birth

In 1965, Zella Jackson-Price was told her premature baby girl had died shortly after birth.

Sign up to our 30 days of #PlayIQ challenge

Sign up to receive 30 amazing tips and ideas for play with baby during the month of April and submit a picture or tip on our social wall for a chance to win an amazing Fisher-Price prize pack.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Sign up to our 30 days of #PlayIQ challenge

Sign up to receive 30 amazing tips and ideas for play with baby during the month of April and submit a picture or tip on our social wall for a chance to win an amazing Fisher-Price prize pack.

Tips for flying with a baby

Travelling with kids requires a whole other set of skills - ones that I have learned through (sometimes unfortunate) trial and error.

How to stay calm in an emergency

I’m not expecting you to be as calm as you might be right now. What I mean is that if your panic levels are through the roof during a stressful situation, let’s bring them down to just under the ceiling.

Toddler gets 'drunk' after cranberry juice mix-up

A toddler was taken to hospital after a waitress served her sangria instead of cranberry juice at a US restaurant.

We need to stop using this word when we talk about childbirth

Is it shaming to point out that women are often being let down in birth?

The certificate helping parents deal with pregnancy loss

For some people, this certificate will offer a sense of validation that their child was acknowledged as being here and now gone, and will help them with life post-loss.

The phenomenon of phantom pregnancy kicks

'Phantom pregnancy kicks’ are encountered by many mums months - or even years - after their pregnancy is over.

The health insurance advice you can't afford to ignore

There's one simple switch that could save you hundreds of dollars a year in private health insurance.

4D scans show how smoking affects babies still in the womb

The harmful effects of smoking during pregnancy on unborn babies may be seen in tiny movements in their faces using 4D ultrasound scans, research has found.

The most dangerous toddler food trends

Pete Evans' paleo cookbook for kids caused a storm, but there are plenty of other unsafe food trends for babies and toddlers.

Infection killed new mum of twins

Modern medicine could not save 19-year-old Sophie Burgess who died 48 hours after giving birth to twins in the UK.

How to babyproof your job interview

Once upon a time, I was a fan of job interviews. That all changed after I'd switched careers, had a baby and decided to spend the first year at home with her.

Grieving families give warnings after toddler deaths

Two Queensland families are grieving the loss of their toddler sons after the boys drowned in separate incidents last week.

Man faces jail after giving woman abortion pill smoothie

A Norwegian man is facing jail after putting abortion pills in his ex-girlfriend's smoothie, causing her to have a miscarriage.

'He's a blessing': family of baby born without eyes

Jordy Jackson was born without eyes. He has anophthalmia, which affects one in every 100,000 babies born.

Super fit model Sarah Stage defends her pregnancy body

Model Sarah Stage has defended her pregnancy body after critics claimed her slim figure at eight-and-a-half months pregnant wasn't "normal".

Why I post breastfeeding photos online

I love to take pictures of my children. In some of the pictures, my younger son is nursing.

The day I broke my baby

There are things I wish I didn't know. I wish I didn't know that companies make tiny braces, small enough to hold necks no bigger than a wrist.

Geeky baby gear

If your family is more into Star Wars, gaming and the periodic table than most, you might want to check out these geek-chic baby items.

Grandbabies: the babies born looking old

Not a day under 65 and a lifetime of struggle! That's the look of these newborns, who look adorably older than their real age. Social networking site Reddit recently featured user submissions of adorable grandbabies, here are our favourites.

53 creative pregnancy announcements

Announcing that you're expecting can be a time to express your creativity, sense of humour and imagination. Check out how other parents and parents-to-be have broken the news to friends and family.

IKEA hacks for the nursery and kids' rooms

Are you one of those that know the whole IKEA catalogue by heart? Love their stuff but want to personalise it? Here's some inspiration to help you realise the potential of IKEA furniture and fittings.

36 baby names inspired by food and drinks

A French court may have ruled out Nutella as a baby name, but that doesn't have to stop you from taking inspiration from the supermarket (or bottle shop). See what parents in the US have chosen for their delicious little ones.

Clever breastfeeding products

Check out this range of products designed to help make your breastfeeding journey more enjoyable, manageable and convenient.

 

ENTER NOW!

Win a year's worth of toys

Receive a daily email from Essential Baby for just the month of April with great play tips and ideas, then submit your baby at play photos to our Playwall, Instagram or Twitter for your chance to win.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.