Jump to content

Do you think we have to pay?


  • Please log in to reply
44 replies to this topic

#1 Ritaroo

Posted 22 December 2012 - 01:52 PM

My husband just bought me an iPad for Christmas today ( very stoked) and he paid nearly 7 hundred dollars for it (not the exact amount). He thought it was cheap for the 32 gb but paid for it outright and came home. A few hours later, we got a call from the Telstra shop saying that dh actually paid for the 16 gb, not the 32 and can they have his credit card details over the phone to fix up the extra $90 that the 32 gab costs. I had a look at the docket and it states that he has purchased a 32 gb iPad at the price he paid so the scanner or the computer somewhere wasn't right. He started to give the guy the info to pay the extra but I stopped him. My question is do you think we have to pay the extra money? I wouldn't have thought so as it is the mistake of the shop and that is the price that came up when scanned. Can't call any consumer groups as they are all closed on the weekend. Any thoughts?

#2 EsmeLennox

Posted 22 December 2012 - 01:56 PM

No I would not pay the extra, especially as your receipt states the product that was purchased. Too bad, so sad for Telstra. They have to cop it on the chin.

And if they tried to force me I would complain long and loud and return the product for a full refund and buy it elsewhere.

Edited by Jemstar, 22 December 2012 - 01:58 PM.


#3 QueenElsa

Posted 22 December 2012 - 01:57 PM

I would think that's their bad luck. I wouldn't give credit card details over the phone anyway.

Was there a sign in the store with the price you paid?



#4 Illiterati

Posted 22 December 2012 - 02:06 PM

The docket says 32gb. Your husband bought the iPad based on the price quoted or given at the time of sale. He agreed to THAT price and purchased the good based on that price and the shop agreed to sell him the good at that price as the docket shows. They cannot change the price once the sale has been made. I am surprised they are trying to. Almost sounds like a scam. I would not pay.

#5 Pull Up A Beanbag

Posted 22 December 2012 - 02:09 PM

I wouldn't.

#6 Feral*Spikey*

Posted 22 December 2012 - 02:15 PM

Receipt says he paid for the 32Gb? Then he paid for the 32Gb, not the 16Gb.

They can ask, but if they scanning system had a major error, its not your problem.

#7 hungryhippo

Posted 22 December 2012 - 02:18 PM

I am under the impression that if it scans at that price, then you pay that price. I certainly wouldn't be paying any extra.

#8 Cherish

Posted 22 December 2012 - 02:20 PM

Have you looked at the actual ipad... Is it a 16GB or a 32GB?

#9 Hypnic Jerk

Posted 22 December 2012 - 02:20 PM

Not me either, and certainly not from some request over the phone.  If they are serious they can put it to you in writing.

#10 tibs

Posted 22 December 2012 - 02:21 PM

Sounds like a scam, I wouldn't be giving them my credit card number over the phone.  When someone fraudulently used my credit card it turned out to be an employee of a business I had purchased from.

#11 blackcat20

Posted 22 December 2012 - 02:33 PM

No way in hell; you've got what your receipt said you paid for and thats all there is to it.

#12 Ritaroo

Posted 22 December 2012 - 02:51 PM

Yeah checked it and it is a 32 gb. I thought that the answer would be no as I am not keen to pay but just wanted other people's thoughts. Don't think it is a scam as we live in a small country town and good faith is still alive and well. When or even if they call back, I'm going to give them a quick no.

#13 Clever Clogs

Posted 22 December 2012 - 03:03 PM

No, I believe they have to withdraw it from sale, at the time of the sale.

#14 epl0822

Posted 22 December 2012 - 03:24 PM

Nope. Wouldn't pay. I am not fond of giving out my credit card details over the phone to someone on the phone who could be anybody, either.

#15 Jupiter123

Posted 22 December 2012 - 03:37 PM

QUOTE (Mar81got @ 22/12/2012, 02:51 PM) <{POST_SNAPBACK}>
Yeah checked it and it is a 32 gb. I thought that the answer would be no as I am not keen to pay but just wanted other people's thoughts. Don't think it is a scam as we live in a small country town and good faith is still alive and well. When or even if they call back, I'm going to give them a quick no.


Considering they screwed up at point of sale and a quick look at the price of 32GB wifi/3G iPads at JB Hi-Fi I would definitely tell them to get stuffed!

#16 Funwith3

Posted 22 December 2012 - 03:48 PM

They can't make you pay. You already have the item. And especially since your receipt says 32gb...

I can't believe they had the cheek to actually call your husband and ask for extra money!!

#17 **Tiger*Filly**

Posted 22 December 2012 - 08:33 PM

----

Edited by Tyrone Finkelmeyer, 26 March 2013 - 08:46 PM.


#18 #YKG

Posted 22 December 2012 - 09:26 PM

Keep in mind the scanning code of practice only applies to outlets that are a member of the Australian Retailers Association.

Technology stores like telstra and optus aren't obligied to follow this code at all as they dont tend to be members of the ARA. You will need to check the company specific codes of practice when it comes to items scanning cheaper then advertised price.
I personally would be inclined to speak to the store manager or ring the customer service area of the call centre to see what resolution can be reached.

#19 FiveAus

Posted 22 December 2012 - 10:36 PM

The call centre can't do anything, the stores are a completely separate entity, in fact a lot of them are privately owned. They will just tell you to sort it out with the store.

#20 B.feral3

Posted 22 December 2012 - 10:41 PM

Tell them to stick their $90. Go one further and ask for a refund then pop into Big W because I believe you will walk out with change from what you paid at the Telstra Shop.

#21 Illiterati

Posted 22 December 2012 - 11:07 PM

Yep, I would ask for a refund before I'd pay the extra. ALL prices are negotiable. The price was agreed and the contract made when the exchange of money and goods took place.

Re: Harvey Norman - same applies. In fact they manufactured a false invoice after the exchange. You had a receipt for the good - you did not steal it. I would have told them to go ahead and call the police. What a*s*holes.

#22 Guest_Sunnycat_*

Posted 22 December 2012 - 11:07 PM

I wonder about this because when I used to work in the bank there was a couple of times when I had given out too much cash or put too much money in someone's account which I would find out when balancing. I was always used to have to deduct the amount from the customers account. I wonder if this was some banking thing though.

Eta: we did ring the customer and let them know what was happening.

Edited by Sunnycat, 22 December 2012 - 11:12 PM.


#23 CallMeFeral

Posted 22 December 2012 - 11:19 PM

I'm not sure about the ethics of not paying it, but I'd certainly rather a refund than give them my business after that.

#24 Squeekums Da Feral

Posted 22 December 2012 - 11:27 PM

Not a chance would I hand them another dollar.
They havent checked that their stock is scanning right, their loss.
With stuff worth so much youd think they would double check these things.

Not a chance would I hand them another dollar.
They havent checked that their stock is scanning right, their loss.
With stuff worth so much youd think they would double check these things.

#25 Nora.

Posted 23 December 2012 - 12:18 AM

I'm probably the only one who would pay. Just as I'd wxpect a refund if they had over charged me.




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Wondersuit heaven: Bonds & Disney launch exclusive collection

Bonds and Disney fans with babies to buy for will be celebrating this news. Bonds and Disney have just released collaboration Wondersuits.

Town welcomes first baby in 28 years

Since the 1980s, the Italian town of Ostana had not seen the birth of a single baby.

Great-great-grandma delivers great grandchild in her own home

''I've delivered calves, lambs, dogs and cats, but nothing like this.'' This 'Super Gran' calmly peeled the amniotic sac over her great-grandson's head before discovering the umbilical cord was wrapped around his neck ... twice.

How to start teaching your kids road safety

It's something that can be taught as early as possible and reinforced as they get older and more mobile - even from toddlerhood.

Just announced: Bugaboo Cameleon³ Classic+ Collection update

Meet the brand new understated chic model from Bugaboo.

The emotional moment a mum hears her late son's heartbeat

It's been two and a half years since Heather Clark's seven-month-old son Lukas passed away.

Nine reasons why you have 'brain fog'

One minute your productivity is skyrocketing and the next you're sitting there trying to focus – just like that you draw blank, your brain, mush.

I had a caesarean and it was beautiful

Guess what? Despite not pushing him out, I cried, and my heart skipped, and I felt the rush of love and pride when I saw him for the first time.

Microcephaly still a mysterious condition around the world

For parents, having a child with microcephaly can mean a life of uncertainty.

7 baby firsts you won't see on milestone charts

Here are a few 'other' baby firsts you may not have been expecting, but you'll want to be ready for.

Why it's important to vaccinate on time

My son was born on the 1 July 2014. It's a fabulous birthday, don't you think? Not only does the first of July ring in a new financial year, but it also means we've hit the year's half way mark.

Naturopath treatment allegedly left baby "days from death"

A naturopath whose treatment of a baby boy allegedly led to the infant being severely ill has pleaded not guilty to charges against her. 

Andy Murray's emotional speech to pregnant wife after Australian Open

A teary-eyed Andy Murray promised pregnant wife Kim he'd be on the next plane home after his turbulent two weeks at the Australian Open came to an end.

This toddler and his duck BFF will melt your heart

A small boy in the US has struck up a quacking good friendship with an unlikely companion ... his pet duck. 

Great news for coffee drinkers - caffeine is good for your heart

Researchers have found that, contrary to prior belief, caffeine does not cause health-threatening heart palpitations.

I always wanted children - but I've found other ways to be maternal

I've always been one of the most maternal women I know.

When only one parent wants to know the gender

For some couples you either both want to know the gender of your unborn baby, or you don't. For others, it's not that simple.

'No jab no play' could hurt disadvantaged children, experts fear

Tough new "no jab no play" laws could hurt children who have not been immunised due to family dysfunction, poverty, or poor access to medical support, experts warn.

Zika virus: Airlines offer refunds to pregnant women

Airlines and cruise companies across the world are offering refunds or travel credits to pregnant women who are scheduled to visit countries struck by the devastating Zika virus.

#meditateonthis: Mums fight back against PND ignorance

Not all women will require medication, but many will. And there isn't and shouldn't be any shame in that.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Penny Wong

'The most hurtful argument in the marriage equality debate'

Labor frontbencher Penny Wong is used to to hearing arguments against same-sex marriage. But for Australia's most prominent gay politician, one hurts more than others.

Does exercise have to be fun to work?

Some things in life are inherently served with a big scoop of fun: balloons, bubbles, cupcakes to name but a few, but exercise?

Hair dye gives woman second-degree burns

She wanted a fresh colour for 2016, but instead she got chemical burns.

Kelly Slater saves mum and toddler from 'freak wave'

A Perth family has thanked US surfing "legend" Kelly Slater after the star saved a mother and a young toddler from "a freak wave" in Hawaii.

Apple recalls millions of power adapters

Tech giant instigates massive international recall of power point adapters due to risk of electric shock.

Toddler's adorable alphabet goes viral

It's impossible not to share this little boy's excitement  about the alphabet.

Tot's nighttime waking saves family's life

Like all tired parents, Monique and Kyle Ruppel were looking forward to the day their 15-month-old daughter Celia would start sleeping through the night. 

Australian mum gives birth to quintuplets

An Australian mum who has shared the ups and downs of carrying quintuplets has welcomed her five babies into the world.

Dad of four girls faints at gender reveal for fifth baby

It was all too much excitement for this dad.

The simple way you can help your baby's language development

The way parents respond to their child's babbling can shape how their infants communicate.

Zika virus is 'spreading explosively': WHO

The World Health Organization announced that it will convene an emergency meeting about Zika.

National database recommended for child protection cases

Baby Ebony was repeatedly failed by the agencies tasked with her protection before her horrific death at the hands of her father, South Australia's deputy coroner says.

Hospitals put babies at risk by ignoring policy on elective caesareans

Thirty-eight weeks or 39? Non-medical factors are pushing women to have elective caesareans earlier than official guidelines - and hospitals are playing along.

Police help deliver baby on busy roadside

Two police officers delivered more than a traffic fine by the side of a busy Melbourne road yesterday.

1D's Louis Tomlinson shares first photo of baby

One Direction's Louis Tomlinson has posted the first picture of his baby boy, Freddie, on social media.

 

FREE TICKET

Free first aid demonstrations daily

Get your free ticket to the Essential Baby & Toddler Show and save $20 - register online now!

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.