Jump to content

Do you think we have to pay?


  • Please log in to reply
44 replies to this topic

#1 Ritaroo

Posted 22 December 2012 - 01:52 PM

My husband just bought me an iPad for Christmas today ( very stoked) and he paid nearly 7 hundred dollars for it (not the exact amount). He thought it was cheap for the 32 gb but paid for it outright and came home. A few hours later, we got a call from the Telstra shop saying that dh actually paid for the 16 gb, not the 32 and can they have his credit card details over the phone to fix up the extra $90 that the 32 gab costs. I had a look at the docket and it states that he has purchased a 32 gb iPad at the price he paid so the scanner or the computer somewhere wasn't right. He started to give the guy the info to pay the extra but I stopped him. My question is do you think we have to pay the extra money? I wouldn't have thought so as it is the mistake of the shop and that is the price that came up when scanned. Can't call any consumer groups as they are all closed on the weekend. Any thoughts?

#2 EsmeLennox

Posted 22 December 2012 - 01:56 PM

No I would not pay the extra, especially as your receipt states the product that was purchased. Too bad, so sad for Telstra. They have to cop it on the chin.

And if they tried to force me I would complain long and loud and return the product for a full refund and buy it elsewhere.

Edited by Jemstar, 22 December 2012 - 01:58 PM.


#3 QueenElsa

Posted 22 December 2012 - 01:57 PM

I would think that's their bad luck. I wouldn't give credit card details over the phone anyway.

Was there a sign in the store with the price you paid?



#4 Illiterati

Posted 22 December 2012 - 02:06 PM

The docket says 32gb. Your husband bought the iPad based on the price quoted or given at the time of sale. He agreed to THAT price and purchased the good based on that price and the shop agreed to sell him the good at that price as the docket shows. They cannot change the price once the sale has been made. I am surprised they are trying to. Almost sounds like a scam. I would not pay.

#5 Pull Up A Beanbag

Posted 22 December 2012 - 02:09 PM

I wouldn't.

#6 Feral*Spikey*

Posted 22 December 2012 - 02:15 PM

Receipt says he paid for the 32Gb? Then he paid for the 32Gb, not the 16Gb.

They can ask, but if they scanning system had a major error, its not your problem.

#7 hungryhippo

Posted 22 December 2012 - 02:18 PM

I am under the impression that if it scans at that price, then you pay that price. I certainly wouldn't be paying any extra.

#8 Cherish

Posted 22 December 2012 - 02:20 PM

Have you looked at the actual ipad... Is it a 16GB or a 32GB?

#9 Hypnic Jerk

Posted 22 December 2012 - 02:20 PM

Not me either, and certainly not from some request over the phone.  If they are serious they can put it to you in writing.

#10 tibs

Posted 22 December 2012 - 02:21 PM

Sounds like a scam, I wouldn't be giving them my credit card number over the phone.  When someone fraudulently used my credit card it turned out to be an employee of a business I had purchased from.

#11 blackcat20

Posted 22 December 2012 - 02:33 PM

No way in hell; you've got what your receipt said you paid for and thats all there is to it.

#12 Ritaroo

Posted 22 December 2012 - 02:51 PM

Yeah checked it and it is a 32 gb. I thought that the answer would be no as I am not keen to pay but just wanted other people's thoughts. Don't think it is a scam as we live in a small country town and good faith is still alive and well. When or even if they call back, I'm going to give them a quick no.

#13 Clever Clogs

Posted 22 December 2012 - 03:03 PM

No, I believe they have to withdraw it from sale, at the time of the sale.

#14 epl0822

Posted 22 December 2012 - 03:24 PM

Nope. Wouldn't pay. I am not fond of giving out my credit card details over the phone to someone on the phone who could be anybody, either.

#15 Jupiter123

Posted 22 December 2012 - 03:37 PM

QUOTE (Mar81got @ 22/12/2012, 02:51 PM) <{POST_SNAPBACK}>
Yeah checked it and it is a 32 gb. I thought that the answer would be no as I am not keen to pay but just wanted other people's thoughts. Don't think it is a scam as we live in a small country town and good faith is still alive and well. When or even if they call back, I'm going to give them a quick no.


Considering they screwed up at point of sale and a quick look at the price of 32GB wifi/3G iPads at JB Hi-Fi I would definitely tell them to get stuffed!

#16 Funwith3

Posted 22 December 2012 - 03:48 PM

They can't make you pay. You already have the item. And especially since your receipt says 32gb...

I can't believe they had the cheek to actually call your husband and ask for extra money!!

#17 **Tiger*Filly**

Posted 22 December 2012 - 08:33 PM

----

Edited by Tyrone Finkelmeyer, 26 March 2013 - 08:46 PM.


#18 #YKG

Posted 22 December 2012 - 09:26 PM

Keep in mind the scanning code of practice only applies to outlets that are a member of the Australian Retailers Association.

Technology stores like telstra and optus aren't obligied to follow this code at all as they dont tend to be members of the ARA. You will need to check the company specific codes of practice when it comes to items scanning cheaper then advertised price.
I personally would be inclined to speak to the store manager or ring the customer service area of the call centre to see what resolution can be reached.

#19 FiveAus

Posted 22 December 2012 - 10:36 PM

The call centre can't do anything, the stores are a completely separate entity, in fact a lot of them are privately owned. They will just tell you to sort it out with the store.

#20 B.feral3

Posted 22 December 2012 - 10:41 PM

Tell them to stick their $90. Go one further and ask for a refund then pop into Big W because I believe you will walk out with change from what you paid at the Telstra Shop.

#21 Illiterati

Posted 22 December 2012 - 11:07 PM

Yep, I would ask for a refund before I'd pay the extra. ALL prices are negotiable. The price was agreed and the contract made when the exchange of money and goods took place.

Re: Harvey Norman - same applies. In fact they manufactured a false invoice after the exchange. You had a receipt for the good - you did not steal it. I would have told them to go ahead and call the police. What a*s*holes.

#22 Guest_Sunnycat_*

Posted 22 December 2012 - 11:07 PM

I wonder about this because when I used to work in the bank there was a couple of times when I had given out too much cash or put too much money in someone's account which I would find out when balancing. I was always used to have to deduct the amount from the customers account. I wonder if this was some banking thing though.

Eta: we did ring the customer and let them know what was happening.

Edited by Sunnycat, 22 December 2012 - 11:12 PM.


#23 CallMeFeral

Posted 22 December 2012 - 11:19 PM

I'm not sure about the ethics of not paying it, but I'd certainly rather a refund than give them my business after that.

#24 Squeekums Da Feral

Posted 22 December 2012 - 11:27 PM

Not a chance would I hand them another dollar.
They havent checked that their stock is scanning right, their loss.
With stuff worth so much youd think they would double check these things.

Not a chance would I hand them another dollar.
They havent checked that their stock is scanning right, their loss.
With stuff worth so much youd think they would double check these things.

#25 Nora.

Posted 23 December 2012 - 12:18 AM

I'm probably the only one who would pay. Just as I'd wxpect a refund if they had over charged me.




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

 

The popular baby name from the Rio Olympics

"With a pair of athletes who are not only successful, but seen as great role models – combined with a softer sound – it is like hitting the jackpot."

Toy stuck in baby's throat for two weeks

When Jude Atiga's baby son Laith was struggling to breathe the worried mum called an ambulance.

Mum awarded $20 million over birth power struggle with nurses

As a mother of three, Caroline Malatesta thought she knew what she was letting herself in for when it came to the birth of her fourth baby.

Win a Baby Jogger City Premier for Father's Day

To celebrate Father's Day, one lucky EB fan will win one of their own! Enter Now!

'There's a giant picture of BOOBS but I can not feed my child'

A mum was ushered out of an US department store's underwear section after discreetly breastfeeding her baby.

Why fatherhood scares many dads-to-be

Travis Bull vividly remembers discovering his partner was pregnant for the first time.

Free ticket offer

Pinky Mckay joins us again at the Essential Baby & Toddler Show presented by Blackmores with her expert baby settling advice. Register now for your free ticket.

Warning for pregnant women as flu-related deaths triple

A more than three-fold increase in flu-related deaths has sparked a plea for those with the flu to stay away from vulnerable people.

I'm trying to keep my child-free friends in my life, but it's tough

I tried to prove to my single friends that I was the same I'd always been. But marriage did change me - and motherhood has, too

For the festival lover in all of us

Pre-book & Save 50%. Get your tickets now for Kidtopia Festival. 7-9 October 2016 Parramatta Park, Sydney.

Too many parents still putting babies in unsafe bedding: study

A study found that a whopping 91 per cent of four-week-old babies had been placed in cots with unsafe bedding.

Mum's shock as toddler fat-shamed by internet trolls

When a mother uploaded a cute photograph of her 14-month old child online, she did not expect a swarm of internet trolls to write that her toddler was fat.

How an Aldi staff member made one exhausted mum's day

It was a simple act of kindness, but one that made an exhausted mother's day.

The most awww-worthy celeb baby pics of the week

It's been a pretty cute week on Instagram in terms of celebs relishing their babies.

When 'Just Do It' just doesn't cut it

When even Michelle Bridges admits to struggling with her exercise regime, it's time to accept that having small children can be a legitimate reason for exercise not happening.

What life is really like when you have five kids

Life is cute with one, manageable with three, but at times completely impossible with five.

When no one can pronounce your baby's name

In Wales it's a common name, but over here, it's cause for some confusion.

Dad shares horror tale after Roomba's run-in with dog poop

It's the poop story that's been shared hundreds of thousands of times around the world.

How a homemade wheelchair is giving baby Evelyn freedom

Like all one-year-olds, Evelyn Moore is keen to get moving and explore the world around her. But a battle with aggressive cancer left the little girl paralysed from the waist down.

Single to double pram that folds with seat attached

A pram is a large purchase, and you only want to buy once.

Mum-to-be surprises husband with big news in joy-filled photoshoot

When Bri Dow learnt that she was expecting, she immediately knew she wanted to break the news to her husband Brandon in a special way.

Blake Lively: 'Post-pregnancy slim down pressure is so unfair'

Blake Lively has urged women not to feel pressured to lose weight after pregnancy.

 
Advertisement
 

Top 5 Articles

Advertisement
 
 
 

What's hot on EB

For the festival lover in all of us

Pre-book & Save 50%. Get your tickets now for Kidtopia Festival. 7-9 October 2016 Parramatta Park, Sydney.

Why drinking water can be deadly for babies

H2O is one of the necessities of life, but for babies a seemingly harmless amount of water can be fatal.

5 ways having a baby is different when you have older children

So much parenting advice is geared towards having your first baby, but what's it like having a baby when you already have children?

You can now make your own plush Falkor

Fans of The NeverEnding Story – of which there are certainly plenty – went crazy for these plush Falkors when they first went on sale last year.

Baby steps

10 things that will actually happen after having a baby

I thought I had prepared myself for motherhood. Then my baby girl arrived and knocked everything flat.

Having a baby: expectations vs reality

People love to warn you about what to expect when having a baby, but they can be way off when it comes to the reality.

Are we having fun yet? Thinking positively as a parent

Motherhood is wonderful ... except when it sucks.

The adorable smile of a baby seeing his mum clearly for the first time

There is no doubt seeing their child smile for the first time is an unforgettable moment for parents everywhere.

When breastfeeding doesn't go with the flow

Breast is best, except when it's not. And in our case, it most definitely wasn't.

'If you don't vaccinate your kids you're a bloody idiot'

The photos are heartbreaking and almost too difficult to look at, but Kayley Burke is begging other parents to take notice.

Why pregnant women should eat chocolate

In news that will make expectant mums jump for joy - and reach for a block of Cadbury - scientists have revealed chocolate could provide health benefits during pregnancy.

The baby born with an incredible head of hair

If you're in any way challenged in the follicle department, prepare to feel a jolt of envy - at a two-month-old baby.

The push for Medicare to fund lactation consultants

While meeting with a lactation consultant can make an enormous difference to a new mother, it's not a service that is available through the public health system.

Parents, this is how to cut grapes to avoid choking

One mum has learnt a harrowing lesson about the best way to cut grapes to make it safe for toddlers and little kids to eat.

Three truths about C-section mums

Lately I've been thinking about the caesarean stories and the brave women who birth their children with strength and beauty.

Help! My baby will only sleep in my arms

It's stressful to be the one who is holding your baby most of the day, but it's even more stressful to wonder, 'am I doing something wrong? Or am I creating bad habits?'

 

ENTER NOW

Win one of two Father's Day Gift Packs

Sign up to receive our new Essential Kids announcements emails for a chance to win.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.