Jump to content
Shops matching sale prices
2 replies to this topic
Posted 20 December 2012 - 01:23 PM
I know what the response will probably be but I thought id post anyway. What do you think a shop should do in regards to matching their sale prices? I know the big chains will match an item that you have on layby if they have it on sale and I have done thise before, say at Big W or Kmart.
I bought a large piece of furniture and paid for it. It was a six week delivery and I picked it up today. I think my main mistake was paying for it as I did have the option of not paying at the time. It was on sale, and also a further 5% off the sale price.
I asked the girl could she match the sale price, the answer was no with a laugh!! Rude. I said that was unfair but reluctantly picked it up anyway. I am a bit annoyed that I didn't say no and just return it, I mean I could just re buy it at the lower price so I find it a bit rude that they won't match it. Oh well, lesson learned. The main reason I didn't ask is because I am not familiar with the store and although they are a large chain I felt like it might be a pain if they refused and wanted to argue. Even the guy at the pick up said that I should have cancelled the sale. Something makes me think they would have just refused to refund me.
What do you think?
Posted 20 December 2012 - 01:31 PM
I would write them a letter, very similiar to what you have posted and they may refund you that 5%. Most chains know that if you are unhappy you will tell lots of people.
1st para - Very happy with the quality of our table.......
2nd - BUT very unhappy with......
3rd - Have always had great service previously from you and would hate this to ruin it.
Posted 20 December 2012 - 01:46 PM
I think it was a bit unprofessional of the sales lady to laugh at you, but shops aren't obliged to price match items in this way.
You entered into a contract with them, at an agreed price, so you should honour that agreement.
I guess it doesn't hurt to ask if they could discount to the current price, but I wouldn't be upset or return the item if they refused, because you accepted the terms.
I used to work for a place that would get phone calls 12 months after a sale was made - with customers asking us to credit their account because the product was now advertised on sale and was much cheaper. The customer had used the product for 12 months, and although we were polite to them on the phone, we'd laugh at their ridiculous request after we'd hung up.
We also had customers trying to return a product 12 months later for a refund.
1 user(s) are reading this topic
0 members, 1 guests, 0 anonymous users
After many routine-led, tough years, we've realised that being parenting isn't about being perfect. It isn't about following a schedule to a T.
I thought our family had been complete with our two boys. I had no idea how much I needed my daughter until she was here.
A single parent by choice, I am preparing to adopt a second baby from Morocco. And I face a special challenge.
Pregnancy doesn't make all women feel beautiful. It certainly doesn't raise every woman's self-esteem.
Introducing the new Coles Little Explorer Nappies! You can confidently rely on Coles Little Explorer nappies at each stage of your child's growth, so take the Big Nappy Change and try new Coles Little Explorer nappies for yourself!
And the award for most patient woman in labour goes to ... Robbie Williams' wife, Ayda Field.
In the absence of credible, strong political leadership, paranoia about disease can go viral.
All children have unique personalities, but keeping birth order in mind could help when parenting.
Motherhood and guilt seem to go hand in hand, but there are ways to focus
The future of Prime Minister Tony Abbott's paid parental leave scheme appears to be up in the air, despite the fact it is due to begin in less than nine months.
No one's sure how many Australians are affected by foetal alcohol spectrum disorders, but the consequences for those who are can be devastating.
It’s often one of the biggest choices parents make during the course of their pregnancy; to find out, or not to find out, the sex of their baby before it’s born.
Two-year-old Willow and her photographer mum, Gina Lee, made October "Dress Up Willow Month". She posted photos of Willow's costumes on her Instagram account, and her creative takes on popular culture are simply adorable.
It can be easy to assume our ideas around childhood are universal, but they are particular to where we live, as these practices show.
Here's a great selection of footwear from pre-walker to walker ensuring comfort and style for growing feet.
Sunday, September 21, is a day I will never forget.
I have a chronic illness nobody likes to discuss. It involves toilet talk, and probably caused my miscarriage. But it needs to be talked about.
Prenatal testing is done to check if a baby has certain medical conditions before birth. Here is some important information about what the tests are for and the risks involved.
Did you think your only option for your baby?s old clothes was to pack them away or give them to the Salvos? Think again.
After hearing about 'surprise babies' born to mums who didn't know they were pregnant, it's common to ask "how did she not realise?" But experts say it's entirely possible for it to happen.
How has the world continued on its pace when mine has been altered so drastically?
Ice cream may be the ultimate comfort food, but a study suggests it could also help older women to have children.
Six months after a heavily pregnant Megan Gale posed nude for Marie Claire, the glowing new mum has gone topless for the cover of another magazine.
A mother shares her personal story about the difficulty of living with two conditions, one of which stops her from being able to see her daughter's face.
The Therapeutic Goods Administration has issued a safety advisory warning parents about confusion when using the dosing syringe supplied with Children's Panadol.
Got bored kids? Quickly find the best activities for kids wherever you are in Australia with the Essential Kids app.
Top 5 Articles
You could become part of our Test Drive team and win one of 200 packs of Coles Little Explorer Nappies as part of our 5-day challenge.
Capture life more easily with the Canon Powershot D30. Shockproof, waterproof and dustproof, you can take it almost anywhere and shoot beautiful images, time after time. Enter now!
I am five years into this parenting gig and I’ve learnt that sleepless nights and changing dirty nappies are child’s play.
It's nice to celebrate a child making the shift from nappies to 'big kid' undies, but do we really need a semi-realistic used toilet cake to do it? Here are some of the best and worst cakes parents have used at 'potty parties' around the world.
Plan ahead - and do it now - to ensure festive season expenses don't break the bank.
A sequel is coming soon to the 2011 hit book 'Go the F*** to Sleep' - and this time, it's about mealtimes.
Handmade crafts to decorate and personalise your child's next birthday - from banners to cake decorations, we've got gorgeous party finds from Etsy.
Creative and practical storage ideas for the kids' toys and books can also add some stylish decor to your home. Visit babyology.com.au for more stylish modern finds for hip kids & parents.
Julie and David Grygla weren't sure they'd ever have kids - but their dreams have now well and truly come true.
Maybe the mum I saw in that waiting room, seemingly disconnected from her baby, doesn’t have the support she needs.
Starting a family doesn't always mean moving into a bigger house - not yet, anyway.
What's in a name?
Looking for a classic name, or an unusual name? Our Baby Name Finder is for you, search or browse to refine your shortlist.