Jump to content

Dry Cleaners - their obligations?


  • Please log in to reply
11 replies to this topic

#1 JustBeige

Posted 19 December 2012 - 04:52 PM

I'm a bit concerned and am hoping that someone may have some advice for me.

I put a dress in to be cleaned on Monday.  Told me it would be ready by today.  When I got there, was told not till 4pm this afternoon (sigh).   I told them that I would be back on Friday and I would appreciate a phone call if there was any further delay.


I get a phone call this afternoon telling me that the cleaner is having a hard time cleaning the dress and its "unwearable" as it has marks all over it.   (I still didnt get mad) and told the person that there were no marks on the dress (I checked) and if there was I would have pointed them out to her when I dropped it off.

I asked about her use of the term "unwearable" and she said she means that the cleaner is not happy with the way it has come up and wants to clean it again.

My very long winded question is: what is their obligation if they destroy the dress? - I had a look on my ticket stub and there is no T&C's listed.

I dont use dry cleaners very often, but am a bit annoyed that their lack of professionalism.

Is this something I should ring Dept Of Fair trade about?    I dont want to go in yelling or arm waving (though if they destroy the dress I will use my cranky mummy face) but do want to know what I can insist on them doing.

ETA: dont have the docket/ receipt for the dress as it was bought at the beginning of 2012 and has only been worn once.

Edited by JustBeige, 19 December 2012 - 04:54 PM.


#2 follies

Posted 19 December 2012 - 08:50 PM

I used to work at a terrible dry cleaners and this was a frequent problem. Go in, ask to see the dress, if it is covered in blue/black marks then it is their fault (unless you cut the care instructions out, then you are on your own) They have not been replacing the cleaning fluid and dirt and dye from black suits have set into the fabric.

If they have destroyed it you can make them replace it. (If you go online you can probably work out how much it cost/buy a new one) but they will probably try and squirm their way out of it.

Out of interest what was the fabric/brand/colour/location of the dry cleaners?

#3 JustBeige

Posted 20 December 2012 - 07:09 AM

Follies, thanks for that info.  Really handy to know.

I have PM'd you original.gif

#4 Bluenomi

Posted 20 December 2012 - 08:21 AM

It really depends on where the marks have come from.

I've worked for a dry cleaner and once we had an issue with a dress where it when into the machine as normal and came out a wreck. After a lot of investiagating (and accusations by the client) it turned out it was a fabric fault and the dry cleaning chemicals mixing with the residue of chemical on the fabric destroyed it. We and the customer had no way of knowing that would happen.

Items do need a reclean sometimes and the fact they are doing it again and not just giving back to you is a good thing.

#5 JustBeige

Posted 20 December 2012 - 04:01 PM

Thanks for that Bluenomi.   I hope its not something like that either.  

I just spoke to them.  They keep mentioning coloured stains on it (sounds like what follies has said. damnit)  but have tagged it "the best they could do". argh.

I have to go over tomorrow to have a look at it.

When I put it in, I told the lady that it didnt have any marks, but she didnt actually check it in front of me, just took the garment.   That also puts them at fault doesnt it?


tbh, I got the dress on sale ($20) and they want to charge me $32 for the clean.  I will be happy if they come to the party and agree to me not paying the cost of the clean.

I spoke to the NSW Dept Of Fair Trade and they told me that I am absolutely within my rights to tell them I am not paying for it as they didnt clean it, they damaged it and as such havent met their obligation.

I knew I should have hand washed it as water doesnt leave marks. but thought I would do the 'right thing' and get it cleaned and pressed properly. bah.

Edited by JustBeige, 20 December 2012 - 04:08 PM.


#6 Gembac8019

Posted 20 December 2012 - 05:11 PM

my MIL had her dress ruined by the dry cleaners, mind you it was a dress from 2007. This was this year and they paid her the $500 with no questions and no receipt.

#7 JustBeige

Posted 20 December 2012 - 06:33 PM

QUOTE (princeza @ 20/12/2012, 06:11 PM) <{POST_SNAPBACK}>
my MIL had her dress ruined by the dry cleaners, mind you it was a dress from 2007. This was this year and they paid her the $500 with no questions and no receipt.

thanks for that.

I hope I am as lucky tomorrow,

#8 follies

Posted 21 December 2012 - 10:41 AM

Hi JustBeige.

Read your PM. Just remember to stand your ground and mention that you have contacted fair trading and that it looks like stains from the fluid (if it does)

Also ask to talk to the owner, if you are talking to an employee it just means the owner knows he is wrong and is trying to avoid you.

#9 JustBeige

Posted 21 December 2012 - 03:42 PM

thanks follies. original.gif

I got a good outcome.  Yay.

I rang and spoke to another lady yesterday. She didnt know anything about it as she had come back and everyone else was on holidays, including the manager/owner,  but would talk to me today (not reassuring at all).

When I got there she knew exactly who I was and proceeded to get the dress out and get out the light to hold it under - we even walked it to the front door of the shopping centre (not far away).  Neither of us could figure out why the cleaner had marked it "unwearable".   I was there for about 10 - 15mins going over it very slowly together.  We even looked at the underskirt part and the lining.

The only thing that we could find was on the very edge of the tail of the bow ends, on the underneath side only,  there was a bit of an oil stain that you cant even see it through the material.  (I suspect it was from DD as it looked familiar to what she puts on her normal clothes - but I didint say that)

So they either did an awesome job of getting it clean or are uber paranoid.  

So I happily paid up.

It was good to get your information though and I'm glad I spoke to Dept Of Fair Trade so I knew exactly what I could and couldnt say to them.

Thank you to you and eveyone else for your input. I really appreciate it original.gif

#10 follies

Posted 21 December 2012 - 06:24 PM

That's great to hear. Maybe they wrote down the wrong tag number and were looking at the wrong dress?  shrug.gif Anyway, glad to hear it was a storm in a teacup.

#11 JustBeige

Posted 21 December 2012 - 08:38 PM

Funny that. Thats what the lady said to me today.

Lol, she was a bit worried actually that she was going to get another one back that actually was unwearable and that the other girl has been contacting the wrong customer.
They did tag it "best they could do"     (Or whatever the correct term is) but we just really couldnt figure out why.

So glad it wasnt DDs dress that was destroyed. original.gif

#12 Therese

Posted 21 December 2012 - 08:39 PM

I'm glad it all worked out for you original.gif




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Video: 10-week-old baby sounds like she says 'I love you'

It’s mixed in amongst garbled baby talk, but this 10-week-old's apparent attempt at telling her parents that she loves them has made her an internet star.

I only enjoyed pregnancy after booking my caesarean

To say I became obsessed is something of an understatement. Everywhere I went I found cause to be reminded of my impending pain.

When your bundle doesn't bring immediate joy

One mum says joy is very a personal feeling and expecting all new mums to feel it in the months after their baby born may do more harm than good.

Lessons learned from my toddler

Blogger Kiran Chug explains why she is going to let her toddler make more decisions for himself.

Family welcomes first baby girl in more than 100 years

The Silverton family has heard the phrase "it's a girl" for the first time in four generations.

When a community of kindness steps in

In future when someone I care for, or even someone I barely know, is experiencing a difficult time, I will not overthink it. I'll follow my heart.

Mum in Business: Jac Bowie

Jac Bowie is the founder of Business in Heels, one of the fastest growing women’s networking events in Australia. She shares her story, including how she juggles work with a young family, and ways to work smarter.

What not to say to a mum of twins

Being a mum of identical twin boys stirs up great interest and fascination. It also opens itself up to nosy, invasive questions, as well as huge assumptions.

The mums suing over unplanned babies

A mother-of-five who calls her two youngest sons "miracle babies" is just one of many mums seeking financial compensation for their children's unplanned conceptions.

Video: Dad sings 'Hallelujah' to his daughter every year

It's a gorgeous song to begin with, but this dad's version of Hallelujah, sung for his young daughter, is especially touching.

Constipation in babies when starting solids

While starting solids can be frustrating and messy (yet also fun!), introducing solids can also play havoc on tiny digestive systems.

Parents reunited with baby snatched from hospital

A mother whose newborn baby was snatched from hospital has spoken of her joy and relief at getting her daughter back.

In defence of the bumpie

Are bumpies - bump selfies - really "exhibitionism of the weirdest kind"?

Life on the other side of the fence: Why I'm child-free and quite content

Acknowledging that motherhood isn't a bed of roses – to begrudge lack of time, sleep, money and spontaneity – is sacrilegious and a no-no, especially by mother superior-types.

'Go the F*** to Sleep' author's new book for frustrated parents

A sequel is coming soon to the 2011 hit book 'Go the F*** to Sleep' - and this time, it's about mealtimes.

Win a $200 Pumpkin Patch voucher

Fill out this quick survey and tell us in 25 words or less your best pregnancy or parenting tip - you'll go in the draw to win a $200 Pumpkin Patch voucher.

Download now: Essential Kids Activity Finder app

Got bored kids? Quickly find the best activities for kids wherever you are in Australia with the Essential Kids app.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Losing yourself to motherhood

While watching your baby grow into a unique little person is exciting and wondrous, the intensity of meeting everyone else?s needs can ever so sneakily overtake your own needs for self-care.

Vote for a chance to win $5000

The first ever Essential Baby Awards, celebrating the best in baby products. We?re inviting you to have your say. Simply vote for your favourite products to win a $5000 VISA debit card.

Tearing during delivery: the facts

Almost all women will experience bruising, grazing or tearing after a vaginal birth. Depending on the degree of tearing, there are various treatments available.

6 tips for a day out with a baby and toddler

Outings can be lots of fun with the kids, but there are inevitable challenges. Here's some information about days out to help you be a little more prepared.

Why I invited a dozen people to watch my son's birth

I sent invitations on burgundy scrapbooking paper stamped with a field of poppies, and told each person why I wanted him or her there. I warned that there would be nudity.

Getting labour started: tips for a natural induction

When your baby?s due date comes and goes without so much as a pop - let alone a bang - it can be disheartening. Mums and a doula share their stories of natural inductions.

7 mistakes old hands make with new babies

As I sat across the table from my friend ? me, a seasoned mother of three; her, a brand new mum ? I thought of all the mistakes an old-hand parent can make when visiting a newborn baby.

That's my boy: a dad's diary of the first 4 months

Unbearable anxiety, unspeakable joy, constant exhaustion and bouts of frustration ... The many shocks of first-time fatherhood resound in a dad's diary of his son's early months.

One of the most important things a new mum can do

Finances may not be as cute as a newborn, but with many women?s working arrangements changing post-baby, monetary matters need attention too.

Baby news for Isla and Sacha

Congratulations are in order for Aussie actress Isla Fisher and her husband, Sacha Baron Cohen.

Personalised baby gifts

We've scoured the internet to find gorgeous personalised keepsakes and nursery decor to record baby name and dates. They make great gifts for christenings, name days and birthdays! (All prices in AU.)

 

Vote to win

What are your favourite baby products?

The first ever Essential Baby Awards, celebrating the best in baby products. We?re inviting you to have your say. Simply vote for your favourite products to win a $5000 VISA debit card.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.