Jump to content

Dry Cleaners - their obligations?


  • Please log in to reply
11 replies to this topic

#1 JustBeige

Posted 19 December 2012 - 04:52 PM

I'm a bit concerned and am hoping that someone may have some advice for me.

I put a dress in to be cleaned on Monday.  Told me it would be ready by today.  When I got there, was told not till 4pm this afternoon (sigh).   I told them that I would be back on Friday and I would appreciate a phone call if there was any further delay.


I get a phone call this afternoon telling me that the cleaner is having a hard time cleaning the dress and its "unwearable" as it has marks all over it.   (I still didnt get mad) and told the person that there were no marks on the dress (I checked) and if there was I would have pointed them out to her when I dropped it off.

I asked about her use of the term "unwearable" and she said she means that the cleaner is not happy with the way it has come up and wants to clean it again.

My very long winded question is: what is their obligation if they destroy the dress? - I had a look on my ticket stub and there is no T&C's listed.

I dont use dry cleaners very often, but am a bit annoyed that their lack of professionalism.

Is this something I should ring Dept Of Fair trade about?    I dont want to go in yelling or arm waving (though if they destroy the dress I will use my cranky mummy face) but do want to know what I can insist on them doing.

ETA: dont have the docket/ receipt for the dress as it was bought at the beginning of 2012 and has only been worn once.

Edited by JustBeige, 19 December 2012 - 04:54 PM.


#2 follies

Posted 19 December 2012 - 08:50 PM

I used to work at a terrible dry cleaners and this was a frequent problem. Go in, ask to see the dress, if it is covered in blue/black marks then it is their fault (unless you cut the care instructions out, then you are on your own) They have not been replacing the cleaning fluid and dirt and dye from black suits have set into the fabric.

If they have destroyed it you can make them replace it. (If you go online you can probably work out how much it cost/buy a new one) but they will probably try and squirm their way out of it.

Out of interest what was the fabric/brand/colour/location of the dry cleaners?

#3 JustBeige

Posted 20 December 2012 - 07:09 AM

Follies, thanks for that info.  Really handy to know.

I have PM'd you original.gif

#4 Bluenomi

Posted 20 December 2012 - 08:21 AM

It really depends on where the marks have come from.

I've worked for a dry cleaner and once we had an issue with a dress where it when into the machine as normal and came out a wreck. After a lot of investiagating (and accusations by the client) it turned out it was a fabric fault and the dry cleaning chemicals mixing with the residue of chemical on the fabric destroyed it. We and the customer had no way of knowing that would happen.

Items do need a reclean sometimes and the fact they are doing it again and not just giving back to you is a good thing.

#5 JustBeige

Posted 20 December 2012 - 04:01 PM

Thanks for that Bluenomi.   I hope its not something like that either.  

I just spoke to them.  They keep mentioning coloured stains on it (sounds like what follies has said. damnit)  but have tagged it "the best they could do". argh.

I have to go over tomorrow to have a look at it.

When I put it in, I told the lady that it didnt have any marks, but she didnt actually check it in front of me, just took the garment.   That also puts them at fault doesnt it?


tbh, I got the dress on sale ($20) and they want to charge me $32 for the clean.  I will be happy if they come to the party and agree to me not paying the cost of the clean.

I spoke to the NSW Dept Of Fair Trade and they told me that I am absolutely within my rights to tell them I am not paying for it as they didnt clean it, they damaged it and as such havent met their obligation.

I knew I should have hand washed it as water doesnt leave marks. but thought I would do the 'right thing' and get it cleaned and pressed properly. bah.

Edited by JustBeige, 20 December 2012 - 04:08 PM.


#6 Gembac8019

Posted 20 December 2012 - 05:11 PM

my MIL had her dress ruined by the dry cleaners, mind you it was a dress from 2007. This was this year and they paid her the $500 with no questions and no receipt.

#7 JustBeige

Posted 20 December 2012 - 06:33 PM

QUOTE (princeza @ 20/12/2012, 06:11 PM) <{POST_SNAPBACK}>
my MIL had her dress ruined by the dry cleaners, mind you it was a dress from 2007. This was this year and they paid her the $500 with no questions and no receipt.

thanks for that.

I hope I am as lucky tomorrow,

#8 follies

Posted 21 December 2012 - 10:41 AM

Hi JustBeige.

Read your PM. Just remember to stand your ground and mention that you have contacted fair trading and that it looks like stains from the fluid (if it does)

Also ask to talk to the owner, if you are talking to an employee it just means the owner knows he is wrong and is trying to avoid you.

#9 JustBeige

Posted 21 December 2012 - 03:42 PM

thanks follies. original.gif

I got a good outcome.  Yay.

I rang and spoke to another lady yesterday. She didnt know anything about it as she had come back and everyone else was on holidays, including the manager/owner,  but would talk to me today (not reassuring at all).

When I got there she knew exactly who I was and proceeded to get the dress out and get out the light to hold it under - we even walked it to the front door of the shopping centre (not far away).  Neither of us could figure out why the cleaner had marked it "unwearable".   I was there for about 10 - 15mins going over it very slowly together.  We even looked at the underskirt part and the lining.

The only thing that we could find was on the very edge of the tail of the bow ends, on the underneath side only,  there was a bit of an oil stain that you cant even see it through the material.  (I suspect it was from DD as it looked familiar to what she puts on her normal clothes - but I didint say that)

So they either did an awesome job of getting it clean or are uber paranoid.  

So I happily paid up.

It was good to get your information though and I'm glad I spoke to Dept Of Fair Trade so I knew exactly what I could and couldnt say to them.

Thank you to you and eveyone else for your input. I really appreciate it original.gif

#10 follies

Posted 21 December 2012 - 06:24 PM

That's great to hear. Maybe they wrote down the wrong tag number and were looking at the wrong dress?  shrug.gif Anyway, glad to hear it was a storm in a teacup.

#11 JustBeige

Posted 21 December 2012 - 08:38 PM

Funny that. Thats what the lady said to me today.

Lol, she was a bit worried actually that she was going to get another one back that actually was unwearable and that the other girl has been contacting the wrong customer.
They did tag it "best they could do"     (Or whatever the correct term is) but we just really couldnt figure out why.

So glad it wasnt DDs dress that was destroyed. original.gif

#12 Therese

Posted 21 December 2012 - 08:39 PM

I'm glad it all worked out for you original.gif




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

Abbott's childcare changes will 'reduce access and add complexity'

The government's childcare assistance package threatens to confuse and intimidate many parents, experts say.

Be careful what you wish for

Remember that chubby little baby who rocked on all fours? Remember how you wished he would start to crawl? Then remember how you felt once he did?

William Tyrrell's parents plead for information as anniversary looms

As the one-year anniversary of William Tyrrell's disappearance draws near, the missing four-year-old's parents have again pleaded with the public for information that could help bring their son home.

Family sleepovers: a tribute to my 1970s childhood

My memories of those nights in my childhood are all about fun: sleepover excitement, staying up late, watching movies we probably weren't supposed to watch ... freedom.

43 minutes of terror: family's agonising wait for ambulance for toddler

It was terrifying. As the minutes ticked by little Cooper Harrison's parents felt more and more frantic.

What not to say to a new mum

Some phrases just pop out before you really think about them, but there are some things you should try to not say to a new mum.

Mummydesking: the new hotdesking

It is a paradise that only working parents of small children can understand: a place to sit for three hours without any interruptions while someone looks after the kids.

Charlize Theron adopts baby girl

A few months after splitting from Sean Penn, the actress Charlize Theron has adopted a baby girl.

Facebook CEO Mark Zuckerberg shares painful truth behind wife's pregnancy

Facebook chief executive Mark Zuckerberg has shared a brutally honest truth about pregnancy in the hope it will help others through dark periods.  

Sugary drinks blamed for removal of toddlers' rotten teeth

Children as young as 18 months are having multiple rotten teeth pulled out as parents feed toddlers soft drinks through sipper bottles, and chocolate biscuits and Milo as bedtime treats.

Mum accidentally fake tans baby

Many of us have fallen foul of a bad fake tan or two, but this little guy's started a bit earlier than most.

Does this three-month-old say 'I love you'?

YouTube user Ted Moskalenko was filmed by his wife, Michelle, as his baby son, Ben, engaged in some baby chat.

Kids break out of daycare centre, cross busy highway

Two children broke out of an early childhood centre and wandered across a four-lane road.

Why I'm glad to be an indulgent granny

The phone calls started a couple of weeks ago. At about 5.30 each evening - if I am lucky - I will be greeted by a sweet, excited voice declaring: "'Allo Annie".

Newborn found in toilet at German airport

A newborn baby found abandoned and extremely ill in a bathroom in the Munich airport is doing well.

Is this the worst relationship advice ever published?

You sometimes have to wonder whether relationship/sex advice from magazines is designed to help or humiliate.

How you talk to your baby now can impact social skills later

People used to think that social skills were something kids were born with, not taught.

Three truths about C-section mums

Lately I've been thinking about the caesarean stories and the brave women who birth their children with strength and beauty.

Scientists predict when you should start a family

Scientists have calculated at exactly what age you need to start trying to get pregnant to have the best chance of realising your dream. 

Differently abled child

When 'protecting' a child is really a cover for judgement

Why are people so concerned for this happy child and his mother?

Get your FREE Baby & Toddler Show ticket!

Get your free ticket to the Sydney Essential Baby & Toddler Show for September 25-27 - register online now.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

When toddlers have strange obsessions

When it comes to two-year-olds and birthday cakes there are a few requests that are usually at the top of the list. But a cake featuring a local personal injury lawyer?

When Mama Bear strikes

When we become mums, our instinct to protect our children and keep them safe from harm is so strong we're often likened to a Mama Bear protecting her cubs.  

Immunity boosters for kids

There are no guaranteed ways to avoid the dreaded winter illnesses completely, but there are ways we can boost our children's immunity.

Yes, you can get pregnant before your period returns post-baby

After giving birth, the last thing you want to think about is contraception. But you can get pregnant before your period comes back.

Mum shares portrait of her proudly breastfeeding three-year-old

Jade Beall usually chooses to breastfeed her son, now 3, in private. This week, however, she shared portraits of her breastfeeding her preschooler.

Dealing with a toddler's morning tantrums

Your schedule is not important to your two-year-old, and you cannot convince her otherwise. So what can you do?

My baby's first seizure

It was 1am on a cold winter's night when I woke suddenly to the screams of my 12-month-old son. Our lives were about to change forever.

MP breastfeeds baby during parliamentary session

An Argentinian mum and politician has caused a stir on social media after being filmed breastfeeding her baby.

Heartbreaking moment mum kisses her one-week-old goodbye

At 11.07am on April 2 this year, Sarah Marriott welcomed baby Sebastian into the world.

The best age to get married (according to the latest study)

Not too young, and not too old. That's reportedly the best age to get married. Not everyone agrees.

Fellow diner rewards mum after toddler's tantrum

Parents of toddlers everywhere know the feeling. After working up the courage to take your child out for lunch or dinner in public you are rewarded with a mid-meal meltdown. 

IVF gender selection being considered for Australian parents

Couples using IVF may be able to choose the gender of their babies and women could be financially compensated for donating their eggs.

The amazing Tee Pee bed and kid-friendly Frankie Bunk bed

These kids' beds definitely fit the brief of providing personality and personal space for little people who are moving up in the world.

The funny things kids say when you're pregnant

Since becoming noticeably pregnant, my son has taken more of an interest in the sibling he'll soon have.

The real problem with having one child

In this age of political correctness, it seems the one subject still subject to discrimination is that of the Only Child.

The fire hazard in more than 70,000 Australian homes

So far, 206 Samsung washing machines have caught fire and some have exploded. But many remain in people's homes.

How having a baby can bring on OCD

We all know that having a baby can turn your life upside down - and it can also bring a raft of new anxieties and worries.

IKEA begins massive safety campaign after two toddler deaths

Two children were killed when pieces from their Malm furniture line tipped over.

Which beauty treatments are safe in pregnancy?

Is it safe to use fake tan, hair dye and nail varnish during pregnancy?

A dad's guide to hyperemesis

I am in no way qualified to advise women on how to cope with hyperemesis, but I've learnt some lessons that might be worth sharing with other partners.

The five ways I know my 'baby' is no longer a baby

The truth is, I can no longer deny that my walking, babbling, somewhat-independent little miss is no longer a bona fide 'baby'.

 

FREE TICKET

See Pinky McKay live in Sydney

Get your free ticket to The Essential Baby & Toddler Show and save $20 - register online now!

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.