Jump to content

Dry Cleaners - their obligations?


  • Please log in to reply
11 replies to this topic

#1 JustBeige

Posted 19 December 2012 - 04:52 PM

I'm a bit concerned and am hoping that someone may have some advice for me.

I put a dress in to be cleaned on Monday.  Told me it would be ready by today.  When I got there, was told not till 4pm this afternoon (sigh).   I told them that I would be back on Friday and I would appreciate a phone call if there was any further delay.


I get a phone call this afternoon telling me that the cleaner is having a hard time cleaning the dress and its "unwearable" as it has marks all over it.   (I still didnt get mad) and told the person that there were no marks on the dress (I checked) and if there was I would have pointed them out to her when I dropped it off.

I asked about her use of the term "unwearable" and she said she means that the cleaner is not happy with the way it has come up and wants to clean it again.

My very long winded question is: what is their obligation if they destroy the dress? - I had a look on my ticket stub and there is no T&C's listed.

I dont use dry cleaners very often, but am a bit annoyed that their lack of professionalism.

Is this something I should ring Dept Of Fair trade about?    I dont want to go in yelling or arm waving (though if they destroy the dress I will use my cranky mummy face) but do want to know what I can insist on them doing.

ETA: dont have the docket/ receipt for the dress as it was bought at the beginning of 2012 and has only been worn once.

Edited by JustBeige, 19 December 2012 - 04:54 PM.


#2 follies

Posted 19 December 2012 - 08:50 PM

I used to work at a terrible dry cleaners and this was a frequent problem. Go in, ask to see the dress, if it is covered in blue/black marks then it is their fault (unless you cut the care instructions out, then you are on your own) They have not been replacing the cleaning fluid and dirt and dye from black suits have set into the fabric.

If they have destroyed it you can make them replace it. (If you go online you can probably work out how much it cost/buy a new one) but they will probably try and squirm their way out of it.

Out of interest what was the fabric/brand/colour/location of the dry cleaners?

#3 JustBeige

Posted 20 December 2012 - 07:09 AM

Follies, thanks for that info.  Really handy to know.

I have PM'd you original.gif

#4 Bluenomi

Posted 20 December 2012 - 08:21 AM

It really depends on where the marks have come from.

I've worked for a dry cleaner and once we had an issue with a dress where it when into the machine as normal and came out a wreck. After a lot of investiagating (and accusations by the client) it turned out it was a fabric fault and the dry cleaning chemicals mixing with the residue of chemical on the fabric destroyed it. We and the customer had no way of knowing that would happen.

Items do need a reclean sometimes and the fact they are doing it again and not just giving back to you is a good thing.

#5 JustBeige

Posted 20 December 2012 - 04:01 PM

Thanks for that Bluenomi.   I hope its not something like that either.  

I just spoke to them.  They keep mentioning coloured stains on it (sounds like what follies has said. damnit)  but have tagged it "the best they could do". argh.

I have to go over tomorrow to have a look at it.

When I put it in, I told the lady that it didnt have any marks, but she didnt actually check it in front of me, just took the garment.   That also puts them at fault doesnt it?


tbh, I got the dress on sale ($20) and they want to charge me $32 for the clean.  I will be happy if they come to the party and agree to me not paying the cost of the clean.

I spoke to the NSW Dept Of Fair Trade and they told me that I am absolutely within my rights to tell them I am not paying for it as they didnt clean it, they damaged it and as such havent met their obligation.

I knew I should have hand washed it as water doesnt leave marks. but thought I would do the 'right thing' and get it cleaned and pressed properly. bah.

Edited by JustBeige, 20 December 2012 - 04:08 PM.


#6 Glittery Fairy

Posted 20 December 2012 - 05:11 PM

my MIL had her dress ruined by the dry cleaners, mind you it was a dress from 2007. This was this year and they paid her the $500 with no questions and no receipt.

#7 JustBeige

Posted 20 December 2012 - 06:33 PM

QUOTE (princeza @ 20/12/2012, 06:11 PM) <{POST_SNAPBACK}>
my MIL had her dress ruined by the dry cleaners, mind you it was a dress from 2007. This was this year and they paid her the $500 with no questions and no receipt.

thanks for that.

I hope I am as lucky tomorrow,

#8 follies

Posted 21 December 2012 - 10:41 AM

Hi JustBeige.

Read your PM. Just remember to stand your ground and mention that you have contacted fair trading and that it looks like stains from the fluid (if it does)

Also ask to talk to the owner, if you are talking to an employee it just means the owner knows he is wrong and is trying to avoid you.

#9 JustBeige

Posted 21 December 2012 - 03:42 PM

thanks follies. original.gif

I got a good outcome.  Yay.

I rang and spoke to another lady yesterday. She didnt know anything about it as she had come back and everyone else was on holidays, including the manager/owner,  but would talk to me today (not reassuring at all).

When I got there she knew exactly who I was and proceeded to get the dress out and get out the light to hold it under - we even walked it to the front door of the shopping centre (not far away).  Neither of us could figure out why the cleaner had marked it "unwearable".   I was there for about 10 - 15mins going over it very slowly together.  We even looked at the underskirt part and the lining.

The only thing that we could find was on the very edge of the tail of the bow ends, on the underneath side only,  there was a bit of an oil stain that you cant even see it through the material.  (I suspect it was from DD as it looked familiar to what she puts on her normal clothes - but I didint say that)

So they either did an awesome job of getting it clean or are uber paranoid.  

So I happily paid up.

It was good to get your information though and I'm glad I spoke to Dept Of Fair Trade so I knew exactly what I could and couldnt say to them.

Thank you to you and eveyone else for your input. I really appreciate it original.gif

#10 follies

Posted 21 December 2012 - 06:24 PM

That's great to hear. Maybe they wrote down the wrong tag number and were looking at the wrong dress?  shrug.gif Anyway, glad to hear it was a storm in a teacup.

#11 JustBeige

Posted 21 December 2012 - 08:38 PM

Funny that. Thats what the lady said to me today.

Lol, she was a bit worried actually that she was going to get another one back that actually was unwearable and that the other girl has been contacting the wrong customer.
They did tag it "best they could do"     (Or whatever the correct term is) but we just really couldnt figure out why.

So glad it wasnt DDs dress that was destroyed. original.gif

#12 Therese

Posted 21 December 2012 - 08:39 PM

I'm glad it all worked out for you original.gif




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users

 

Chrissy Teigen's pride about daughter's adorable first word

Chrissy Teigen and John Legend have celebrated their 11-month-old baby Luna's first word with an adorable Instagram post.

The photo that sums up how dads REALLY feel during labour

A new mum shared a hilarious photo of her partner during labour that lots of dads will relate to.

You can never hold your baby too much, says study

From the world of super obvious science comes the news that you can never hold your baby too much.

Babies called Romeo and Juliet born hours apart in the same hospital

Two mums gave birth in adjoining hospital rooms a few hours apart. They had never met, and had each chosen their baby's name earlier in the pregnancy.

Mum organises 'nurse-in' protest at IKEA

It's hard to believe than in 2017 mums are still receiving flak for breastfeeding in public, but that's what one US mum claims happened in IKEA.

Will 'How Not to Hate Your Husband After Kids' be a best-seller?

Author Jancee Dunn hopes her new book will help mums deal with the stresses that parenthood can place on an otherwise happy relationship.

The dad who was taunted for taking paternity leave

They imagined that while I was away, I would be glued to the couch, beer in hand. In no way would I actually be helping my wife.

Photographer surprises couple with rainbow baby shoot

The prettiest and most unexpected maternity shoot for a much-wanted rainbow baby.

Mum's funny solution for finding 'me time' with a toddler in tow

If you've ever been in possession of a toddler, you'll know that it's next to impossible to get anything done.

Qualities my three-year-old has that I admire

My three-year-old daughter is one of the strongest little women that I know. As I watch her grow into this amazing person, I can't help but feel accomplished and proud.

'You need to be present': John Legend on supporting a partner with PND

Singer John Legend has opened up about supporting wife Chrissy Teigen through postnatal depression.

The seven types of 'parent sleep'

The question, "Did you sleep well last night?" should be easy to answer. Either a yes (if you're lucky), or a no.

'Anxiety hit me like a ton of bricks'

Tammin Sursok has written an essay sharing her personal experience with postnatal anxiety.

11 things to do to protect your mental health while breastfeeding

Whether breastfeeding is going well or you are finding it harder than you expected, taking care of you needs to be a priority.

Couple announces they're both expecting - three weeks apart

Being pregnant at the same time as your best friend means double the excitement.

Why Dax Shepard was 'impressed' when his daughter swore for the first time

Actor and comedian, Dax Shepard has given a hilarious recap of the lengths he'll go to get, and keep, his kids asleep.

Video captures beautiful breech caesarean birth

A new life is brought gently into the world with tender and expert hands.

Mum warns of vacuum danger after toddler injured

Every parent knows toddlers can move fast, now one mum is warning about the dangers of allowing small children anywhere near vacuum cleaners.

 
Advertisement
 

Top 5 Articles

Advertisement
 
 
 

From our network

Win 1 of 10 awesome Peppa Pig prize packs

Who loves Peppa? We have 10 packs to give away - including family passes to see the brand new movie, in cinemas March 16!

Essential Baby & Toddler Show, presented by Blackmores

28th - 30th April, 2017, Melbourne Royal Exhibition Building, Carlton. Get your FREE ticket now. Save $20.

 

Free ticket offer

Essential Baby & Toddler Show, presented by Blackmores

28th - 30th April, 2017, Melbourne Royal Exhibition Building, Carlton. Get your FREE ticket now. Save $20.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.