Jump to content

Dry Cleaners - their obligations?


  • Please log in to reply
11 replies to this topic

#1 JustBeige

Posted 19 December 2012 - 04:52 PM

I'm a bit concerned and am hoping that someone may have some advice for me.

I put a dress in to be cleaned on Monday.  Told me it would be ready by today.  When I got there, was told not till 4pm this afternoon (sigh).   I told them that I would be back on Friday and I would appreciate a phone call if there was any further delay.


I get a phone call this afternoon telling me that the cleaner is having a hard time cleaning the dress and its "unwearable" as it has marks all over it.   (I still didnt get mad) and told the person that there were no marks on the dress (I checked) and if there was I would have pointed them out to her when I dropped it off.

I asked about her use of the term "unwearable" and she said she means that the cleaner is not happy with the way it has come up and wants to clean it again.

My very long winded question is: what is their obligation if they destroy the dress? - I had a look on my ticket stub and there is no T&C's listed.

I dont use dry cleaners very often, but am a bit annoyed that their lack of professionalism.

Is this something I should ring Dept Of Fair trade about?    I dont want to go in yelling or arm waving (though if they destroy the dress I will use my cranky mummy face) but do want to know what I can insist on them doing.

ETA: dont have the docket/ receipt for the dress as it was bought at the beginning of 2012 and has only been worn once.

Edited by JustBeige, 19 December 2012 - 04:54 PM.


#2 follies

Posted 19 December 2012 - 08:50 PM

I used to work at a terrible dry cleaners and this was a frequent problem. Go in, ask to see the dress, if it is covered in blue/black marks then it is their fault (unless you cut the care instructions out, then you are on your own) They have not been replacing the cleaning fluid and dirt and dye from black suits have set into the fabric.

If they have destroyed it you can make them replace it. (If you go online you can probably work out how much it cost/buy a new one) but they will probably try and squirm their way out of it.

Out of interest what was the fabric/brand/colour/location of the dry cleaners?

#3 JustBeige

Posted 20 December 2012 - 07:09 AM

Follies, thanks for that info.  Really handy to know.

I have PM'd you original.gif

#4 Bluenomi

Posted 20 December 2012 - 08:21 AM

It really depends on where the marks have come from.

I've worked for a dry cleaner and once we had an issue with a dress where it when into the machine as normal and came out a wreck. After a lot of investiagating (and accusations by the client) it turned out it was a fabric fault and the dry cleaning chemicals mixing with the residue of chemical on the fabric destroyed it. We and the customer had no way of knowing that would happen.

Items do need a reclean sometimes and the fact they are doing it again and not just giving back to you is a good thing.

#5 JustBeige

Posted 20 December 2012 - 04:01 PM

Thanks for that Bluenomi.   I hope its not something like that either.  

I just spoke to them.  They keep mentioning coloured stains on it (sounds like what follies has said. damnit)  but have tagged it "the best they could do". argh.

I have to go over tomorrow to have a look at it.

When I put it in, I told the lady that it didnt have any marks, but she didnt actually check it in front of me, just took the garment.   That also puts them at fault doesnt it?


tbh, I got the dress on sale ($20) and they want to charge me $32 for the clean.  I will be happy if they come to the party and agree to me not paying the cost of the clean.

I spoke to the NSW Dept Of Fair Trade and they told me that I am absolutely within my rights to tell them I am not paying for it as they didnt clean it, they damaged it and as such havent met their obligation.

I knew I should have hand washed it as water doesnt leave marks. but thought I would do the 'right thing' and get it cleaned and pressed properly. bah.

Edited by JustBeige, 20 December 2012 - 04:08 PM.


#6 Gembac8019

Posted 20 December 2012 - 05:11 PM

my MIL had her dress ruined by the dry cleaners, mind you it was a dress from 2007. This was this year and they paid her the $500 with no questions and no receipt.

#7 JustBeige

Posted 20 December 2012 - 06:33 PM

QUOTE (princeza @ 20/12/2012, 06:11 PM) <{POST_SNAPBACK}>
my MIL had her dress ruined by the dry cleaners, mind you it was a dress from 2007. This was this year and they paid her the $500 with no questions and no receipt.

thanks for that.

I hope I am as lucky tomorrow,

#8 follies

Posted 21 December 2012 - 10:41 AM

Hi JustBeige.

Read your PM. Just remember to stand your ground and mention that you have contacted fair trading and that it looks like stains from the fluid (if it does)

Also ask to talk to the owner, if you are talking to an employee it just means the owner knows he is wrong and is trying to avoid you.

#9 JustBeige

Posted 21 December 2012 - 03:42 PM

thanks follies. original.gif

I got a good outcome.  Yay.

I rang and spoke to another lady yesterday. She didnt know anything about it as she had come back and everyone else was on holidays, including the manager/owner,  but would talk to me today (not reassuring at all).

When I got there she knew exactly who I was and proceeded to get the dress out and get out the light to hold it under - we even walked it to the front door of the shopping centre (not far away).  Neither of us could figure out why the cleaner had marked it "unwearable".   I was there for about 10 - 15mins going over it very slowly together.  We even looked at the underskirt part and the lining.

The only thing that we could find was on the very edge of the tail of the bow ends, on the underneath side only,  there was a bit of an oil stain that you cant even see it through the material.  (I suspect it was from DD as it looked familiar to what she puts on her normal clothes - but I didint say that)

So they either did an awesome job of getting it clean or are uber paranoid.  

So I happily paid up.

It was good to get your information though and I'm glad I spoke to Dept Of Fair Trade so I knew exactly what I could and couldnt say to them.

Thank you to you and eveyone else for your input. I really appreciate it original.gif

#10 follies

Posted 21 December 2012 - 06:24 PM

That's great to hear. Maybe they wrote down the wrong tag number and were looking at the wrong dress?  shrug.gif Anyway, glad to hear it was a storm in a teacup.

#11 JustBeige

Posted 21 December 2012 - 08:38 PM

Funny that. Thats what the lady said to me today.

Lol, she was a bit worried actually that she was going to get another one back that actually was unwearable and that the other girl has been contacting the wrong customer.
They did tag it "best they could do"     (Or whatever the correct term is) but we just really couldnt figure out why.

So glad it wasnt DDs dress that was destroyed. original.gif

#12 Therese

Posted 21 December 2012 - 08:39 PM

I'm glad it all worked out for you original.gif




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

WIN an exclusive performance from Sam Moran!

To celebrate the release of children?s musical series Play Along with Sam, out now on DVD, we?re giving one lucky parent the chance to have Sam perform at their child?s pre-school or day care!

Toddler freed after getting trapped in escalator

A shopping centre escalator needed to be pulled apart to free a toddler's trapped hand.

Why I'm kind of excited about my daughter's nits

Is it weird to say that I am secretly thrilled to find that my daughter Edie has nits?

Baby born at 10:11 on 12-13-14

Well, it's actually 13-12-14 to us over here. But still, Clare Elizabeth Keane's consecutive numerical birth time is pretty special.

On holding tightly and loving fiercely

We can't live in fear. This post is about Christmas and how at this time we should be celebrating life and grateful for what we have: our loved ones who we cherish fiercely.

Babies, relatives and coping with Christmas day

Everyone will love your baby but your baby may not be so happy to be passed around a lot of new people - nor may you want to feed with an audience.

Why I won't be posting pictures of my baby on Facebook

There are pros and cons to this policy.

The myths and truths of gender swaying

Here are a few popular methods hopeful parents-to-be use to try to get a baby of their preferred gender – and what an expert says about whether they really work.

10 easy DIY Christmas decoration ideas

It's officially time to get into the Christmas spirit. Why not branch out when you put up your tree this year and add a personal touch with a few DIY decorations? We've found the perfect easy-to-make ways to put more festive fever into your home.

The dangerous new trend of glucose challenge test refusal

A dangerous trend is seeing more mothers-to-be declining a relatively simple and painless test to check for gestational diabetes.

Office of Fair Trading reveals naughty toys ahead of Christmas

The Office of Fair Trading has pulled seven toys from shelves ahead of Christmas after they fail safety tests.

Video: Baby boy's trouble with twins

These twin girls will no doubt have fun fooling people in years to come, but nobody will be as confused as baby Landon.

Long-term reversible male contraceptive on its way

Men could soon have access to an injectable long-term contraceptive which works in a similar way to a vasectomy but promises to be easily reversed.

'I tried to kill my baby': one mum's story

After bathing and dressing her three-month-old son, Amanda had a rare moment alone with her baby.

Attack of the 'mummy brain'

I feel that almost every day, someone in my life - be they a friend, family member or complete stranger - feels the need to excuse my behaviour as I have other things on my mind.

Mum of baby who fell ill after drinking raw milk speaks out

A Melbourne mother has described how her son turned grey when he became seriously ill after drinking raw milk.

Australian divorce rate lowest since 1976

Modern newlyweds are now well into their 30s and marriage still offers something powerful a new book argues.

The aftermath of a traumatic birth experience

In Australia, 30 per cent of women find their birth experience traumatic, with 6 per cent going on to develop post traumatic stress disorder (PTSD).

Young mum burns 'from inside-out'

A young mum is in intensive care after she took a friend's antibiotic and wound up with an ailment that is burning her body 'from the inside-out'.

The disagreement that can break a relationship

If he doesn't change his mind, all I can hope is that I will. It would be a waste to spend the rest of my marriage mourning a baby that never was.

Download now: Essential Kids Activity Finder app

Got bored kids? Quickly find the best activities for kids wherever you are in Australia with the Essential Kids app.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Co-sleeping or no-sleeping? Mum videos worst nap ever

One mother's futile attempt to sleep in caught on camera in a hilarious - and very cute - video.

Why children misbehave during the festive season

While we all like to imagine the holiday season as being a fun, loving and bonding experience; often our reality is quiet different.

I was fat-shamed by my doctor

The fear of being weighed is the most significant factor in women cancelling medical appointments - and now weight-shaming has happened to me.

End of an era: no more childcare

As we reach the end of 2014, we're closing the book on many things for another year, most notably childcare. Our last child has attended childcare for the very last time.

WIN an exclusive performance from Sam Moran!

To celebrate the release of children?s musical series Play Along with Sam, out now on DVD, we?re giving one lucky parent the chance to have Sam perform at their child?s pre-school or day care!

The 7-year itch is more like the 10-year itch: study

Contrary to popular belief, making it past the seven-year mark doesn't mean your marriage will be smooth sailing from there on.

Should children be forced to sit on Santa's lap?

We teach kids it’s okay to say no if they don’t feel safe, so why do some parents force their children to climb in to Santa's lap?

Stop telling us that parenting gets harder

I’m sure that parenting will get harder. But life isn’t exactly smooth sailing for many of us right now, either.

Baby born weighing almost 14 pounds

Yes, the bouncing baby girl was born by caesarean section. And mum says no more kids.

The dummy debate

I'm the first to admit that when I used to see tiny babies with dummies in their mouths, I thought "Hmm, lazy parenting." And now I apologise.

'I thought I was an only child'

Imagine meeting your double at a school sports event, or regularly being mistaken for someone you haven't met. Separated twins Margaret and Joy tell their story.

Carers admit to force-feeding children

As Sydney grieves the loss of Sydney siege victims Katrina Dawson and Tori Johnson, reports have suggested that both died as heroes.

 

How many weeks til Christmas?

On your To-Do list

Get the "Santa" shopping done without the kids in tow.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.