Jump to content

Dry Cleaners - their obligations?


  • Please log in to reply
11 replies to this topic

#1 JustBeige

Posted 19 December 2012 - 04:52 PM

I'm a bit concerned and am hoping that someone may have some advice for me.

I put a dress in to be cleaned on Monday.  Told me it would be ready by today.  When I got there, was told not till 4pm this afternoon (sigh).   I told them that I would be back on Friday and I would appreciate a phone call if there was any further delay.


I get a phone call this afternoon telling me that the cleaner is having a hard time cleaning the dress and its "unwearable" as it has marks all over it.   (I still didnt get mad) and told the person that there were no marks on the dress (I checked) and if there was I would have pointed them out to her when I dropped it off.

I asked about her use of the term "unwearable" and she said she means that the cleaner is not happy with the way it has come up and wants to clean it again.

My very long winded question is: what is their obligation if they destroy the dress? - I had a look on my ticket stub and there is no T&C's listed.

I dont use dry cleaners very often, but am a bit annoyed that their lack of professionalism.

Is this something I should ring Dept Of Fair trade about?    I dont want to go in yelling or arm waving (though if they destroy the dress I will use my cranky mummy face) but do want to know what I can insist on them doing.

ETA: dont have the docket/ receipt for the dress as it was bought at the beginning of 2012 and has only been worn once.

Edited by JustBeige, 19 December 2012 - 04:54 PM.


#2 follies

Posted 19 December 2012 - 08:50 PM

I used to work at a terrible dry cleaners and this was a frequent problem. Go in, ask to see the dress, if it is covered in blue/black marks then it is their fault (unless you cut the care instructions out, then you are on your own) They have not been replacing the cleaning fluid and dirt and dye from black suits have set into the fabric.

If they have destroyed it you can make them replace it. (If you go online you can probably work out how much it cost/buy a new one) but they will probably try and squirm their way out of it.

Out of interest what was the fabric/brand/colour/location of the dry cleaners?

#3 JustBeige

Posted 20 December 2012 - 07:09 AM

Follies, thanks for that info.  Really handy to know.

I have PM'd you original.gif

#4 Bluenomi

Posted 20 December 2012 - 08:21 AM

It really depends on where the marks have come from.

I've worked for a dry cleaner and once we had an issue with a dress where it when into the machine as normal and came out a wreck. After a lot of investiagating (and accusations by the client) it turned out it was a fabric fault and the dry cleaning chemicals mixing with the residue of chemical on the fabric destroyed it. We and the customer had no way of knowing that would happen.

Items do need a reclean sometimes and the fact they are doing it again and not just giving back to you is a good thing.

#5 JustBeige

Posted 20 December 2012 - 04:01 PM

Thanks for that Bluenomi.   I hope its not something like that either.  

I just spoke to them.  They keep mentioning coloured stains on it (sounds like what follies has said. damnit)  but have tagged it "the best they could do". argh.

I have to go over tomorrow to have a look at it.

When I put it in, I told the lady that it didnt have any marks, but she didnt actually check it in front of me, just took the garment.   That also puts them at fault doesnt it?


tbh, I got the dress on sale ($20) and they want to charge me $32 for the clean.  I will be happy if they come to the party and agree to me not paying the cost of the clean.

I spoke to the NSW Dept Of Fair Trade and they told me that I am absolutely within my rights to tell them I am not paying for it as they didnt clean it, they damaged it and as such havent met their obligation.

I knew I should have hand washed it as water doesnt leave marks. but thought I would do the 'right thing' and get it cleaned and pressed properly. bah.

Edited by JustBeige, 20 December 2012 - 04:08 PM.


#6 Gembac8019

Posted 20 December 2012 - 05:11 PM

my MIL had her dress ruined by the dry cleaners, mind you it was a dress from 2007. This was this year and they paid her the $500 with no questions and no receipt.

#7 JustBeige

Posted 20 December 2012 - 06:33 PM

QUOTE (princeza @ 20/12/2012, 06:11 PM) <{POST_SNAPBACK}>
my MIL had her dress ruined by the dry cleaners, mind you it was a dress from 2007. This was this year and they paid her the $500 with no questions and no receipt.

thanks for that.

I hope I am as lucky tomorrow,

#8 follies

Posted 21 December 2012 - 10:41 AM

Hi JustBeige.

Read your PM. Just remember to stand your ground and mention that you have contacted fair trading and that it looks like stains from the fluid (if it does)

Also ask to talk to the owner, if you are talking to an employee it just means the owner knows he is wrong and is trying to avoid you.

#9 JustBeige

Posted 21 December 2012 - 03:42 PM

thanks follies. original.gif

I got a good outcome.  Yay.

I rang and spoke to another lady yesterday. She didnt know anything about it as she had come back and everyone else was on holidays, including the manager/owner,  but would talk to me today (not reassuring at all).

When I got there she knew exactly who I was and proceeded to get the dress out and get out the light to hold it under - we even walked it to the front door of the shopping centre (not far away).  Neither of us could figure out why the cleaner had marked it "unwearable".   I was there for about 10 - 15mins going over it very slowly together.  We even looked at the underskirt part and the lining.

The only thing that we could find was on the very edge of the tail of the bow ends, on the underneath side only,  there was a bit of an oil stain that you cant even see it through the material.  (I suspect it was from DD as it looked familiar to what she puts on her normal clothes - but I didint say that)

So they either did an awesome job of getting it clean or are uber paranoid.  

So I happily paid up.

It was good to get your information though and I'm glad I spoke to Dept Of Fair Trade so I knew exactly what I could and couldnt say to them.

Thank you to you and eveyone else for your input. I really appreciate it original.gif

#10 follies

Posted 21 December 2012 - 06:24 PM

That's great to hear. Maybe they wrote down the wrong tag number and were looking at the wrong dress?  shrug.gif Anyway, glad to hear it was a storm in a teacup.

#11 JustBeige

Posted 21 December 2012 - 08:38 PM

Funny that. Thats what the lady said to me today.

Lol, she was a bit worried actually that she was going to get another one back that actually was unwearable and that the other girl has been contacting the wrong customer.
They did tag it "best they could do"     (Or whatever the correct term is) but we just really couldnt figure out why.

So glad it wasnt DDs dress that was destroyed. original.gif

#12 Therese

Posted 21 December 2012 - 08:39 PM

I'm glad it all worked out for you original.gif




1 user(s) are reading this topic

0 members, 1 guests, 0 anonymous users

 

For and against

Should Blue Ivy have been at the VMAs?

Many were quick to condemn Beyonce and Jay Z after appearing on stage at the MTV Video Music Awards with their two-year-old daughter, but others thought it was a sweet family moment. What do you think?

Toddler attacked at gym creche

Two-year-old girl Eva Ness was left with a black eye and bite marks on her face and body after an altercation with an older child at a health club's child-minding facilities. Now her parents are calling for the centre to be closed.

Pregnancy a tricky matter of timing for FIFO couples

Manipulating rosters, coordinating 'conjugal' visits, working on site with your partner; getting pregnant can prove stressful for FIFO workers.

WIN a $100 RedBalloon for Dad

Enter now for your chance to win 1 of 5 $100 RedBalloon experience vouchers. Helping you make Dad's Day EXTRA HAPPY.

Carseats have twice as many germs as a toilet

Most parents know their child's carseat is not always squeaky clean, but they might not realise just how dirty it really is.

Doctors remove foetus from 'medical marvel' after 36 years

Doctors in India have removed the skeleton of a foetus that had been inside a woman for 36 years.

Nine months in six seconds: new parents' Vine clip a hit

We?ve seen some memorable time-lapse pregnancy and birth announcement videos before. Now one new couple has taken it to the extreme, capturing it all in just a six-second Vine video.

Sonia Kruger speaks of baby joy

Celebrity mum-to-be Sonia Kruger has spoken candidly about using donor eggs and IVF to fall pregnant at age 48.

Dressing to not impress: life through the eyes of a three-year-old

When it comes to getting dressed, my three-year-old has only one criterion: ?I don?t want to look beautiful.? And now I've worked out why.

Special nappies made with love for angel babies

Angel Baby Nappies make and provide tiny bereavement cloth nappies for pre-term stillborn babies and premature babies who pass away in the NICU.

Inside the brain of a tantruming toddler

What's going on in your child's mind in the lead-up to a tantrum? And what?s the best way to respond?

5 secrets to a long-lasting relationship

When it comes to keeping your relationship strong, it?s what you do - and not what you want - that really matters.

When 'furbabies' meet real babies

I am obsessed with my dogs, and can't imagine loving them any less once my baby arrives. But that doesn't stop everyone from telling me I will.

The least popular baby names of 2013

Looking for a baby name that?s nowhere near the top 10 ? or even the top 1000? Try the bottom five.

'I was so sleep deprived I crashed my car'

There are no laws regulating driving while tired, but statistics show that driver fatigue is one of the top three contributors to the road toll.

Why are there so few sexy maternity bras?

Rather than feeling ashamed of their post-baby bodies, women should be free to buy lingerie that makes them look attractive and pretty - no matter what stage of life they're in.

Toddler Alliyah one step closer to first trip home

She has lived the first 14 months of her life in a hospital intensive care unit, but Alliyah Broadby's parents hope to finally take their little girl home with them.

'Put people before IVF profits': IVF pioneer Alan Trounson

IVF could be done for hundreds of dollars in Australia instead of $8500 if clinics stopped charging what ''the market will handle'', a pioneer of the technology says.

Expectant parents urged to swap the pub for bub

Nearly one in five women drink while pregnant, but a current campaign is trying to drive down that unhealthy statistic.

Nutella supplies threatened by bad weather

There's bad news for fans of Nutella, the gooey, chocolatey hazelnut spread.

The cost of growing your own vegies

Does it make financial sense to grow your own veggies, or are you better off ordering produce from the local food co-op?

Breastfeeding mums less likely to suffer from PND, but all need support

A new study has shown the a complex relationship between a mother?s intention to breastfeed, her ability to do so, and postnatal depression.

Win back some precious time and get FREE coupons

Membership to eBay's Bubs? Corner is free and includes a $10 coupon to spend on nappies each month - a win for multitasking mums!

Download now: Essential Kids Activity Finder app

Got bored kids? Quickly find the best activities for kids wherever you are in Australia with the Essential Kids app.

 
Advertisement
 
Advertisement
 
 
 

What's hot on EB

Win back some precious time and get FREE coupons

Membership to eBay's Bubs? Corner is free and includes a $10 coupon to spend on nappies each month - a win for multitasking mums!

Do you suffer from Precious Firstborn Syndrome?

Testing ?no more tears? shampoo in your own eyes, warming cucumber sticks so they're not cold straight from the fridge, waking a sleeping baby to check they?re still breathing: these are all symptoms of Precious Firstborn Syndrome.

Ezra's tragic death not in vain, mum says

Little Ezra was a "Harry Houdini" who loved trying to escape the family home. Now, after his tragic death, his parents are doing what they can to help others.

7 mistakes old hands make with new babies

As I sat across the table from my friend ? me, a seasoned mother of three; her, a brand new mum ? I thought of all the mistakes an old-hand parent can make when visiting a newborn baby.

Video: When adults act like children

Ever wondered what would happen if adults were allowed to act like children? This dad's hilarious video clip will give you an idea of what life would be like.

Mums hit hardest as flu cases skyrocket

The number of confirmed cases of influenza in Australia has doubled the number for the same time last year - and women are 25 per cent more likely to get it.

The mum who had four babies in nine months

Feeling exhausted due to the demands of caring for a baby? Imagine the life of this mum, who gave birth to three boys and one girl in just nine months.

Everything baby at Big W

Lowest prices on everything baby, only at Big W. Sale starts August 4 and ends August 20 2014.

Smiggle is painting the town red!

We have 3 Red Smiggle prize packs to give away! Enter by posting a photo of something red to your Instagram.

Going viral

Mum gives birth at school

After four decades in the industry, pest controller John Birkett couldn't believe what he found in one woman's bedroom.

Personalised baby gifts

We've scoured the internet to find gorgeous personalised keepsakes and nursery decor to record baby name and dates. They make great gifts for christenings, name days and birthdays! (All prices in AU.)

 

Mind, body, beauty, life

Making time for me

We look at your wellbeing, covering health, relationships, beauty and fashion, mind and body.

 
Advertisement
 
 
Essential Baby and Essential Kids is the place to find parenting information and parenting support relating to conception, pregnancy, birth, babies, toddlers, kids, maternity, family budgeting, family travel, nutrition and wellbeing, family entertainment, kids entertainment, tips for the family home, child-friendly recipes and parenting. Try our pregnancy due date calculator to determine your due date, or our ovulation calculator to predict ovulation and your fertile period. Our pregnancy week by week guide shows your baby's stages of development. Access our very active mum's discussion groups in the Essential Baby forums or the Essential Kids forums to talk to mums about conception, pregnancy, birth, babies, toddlers, kids and parenting lifestyle. Essential Baby also offers a baby names database of more than 22,000 baby names, popular baby names, boys' names, girls' names and baby names advice in our baby names forum. Essential Kids features a range of free printable worksheets for kids from preschool years through to primary school years. For the latest baby clothes, maternity clothes, maternity accessories, toddler products, kids toys and kids clothing, breastfeeding and other parenting resources, check out Essential Baby and Essential Kids.