I put a dress in to be cleaned on Monday. Told me it would be ready by today. When I got there, was told not till 4pm this afternoon (sigh). I told them that I would be back on Friday and I would appreciate a phone call if there was any further delay.
I get a phone call this afternoon telling me that the cleaner is having a hard time cleaning the dress and its "unwearable" as it has marks all over it. (I still didnt get mad) and told the person that there were no marks on the dress (I checked) and if there was I would have pointed them out to her when I dropped it off.
I asked about her use of the term "unwearable" and she said she means that the cleaner is not happy with the way it has come up and wants to clean it again.
My very long winded question is: what is their obligation if they destroy the dress? - I had a look on my ticket stub and there is no T&C's listed.
I dont use dry cleaners very often, but am a bit annoyed that their lack of professionalism.
Is this something I should ring Dept Of Fair trade about? I dont want to go in yelling or arm waving (though if they destroy the dress I will use my cranky mummy face) but do want to know what I can insist on them doing.
ETA: dont have the docket/ receipt for the dress as it was bought at the beginning of 2012 and has only been worn once.
Edited by JustBeige, 19 December 2012 - 04:54 PM.