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Reasonable or not?


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22 replies to this topic

#1 Azadel

Posted 19 December 2012 - 07:28 AM

Having your eyes tested in a store based optometrist and then they don't give you your prescription, so you have to buy glasses in that store - harsh, or fair enough?

#2 Tooties

Posted 19 December 2012 - 07:31 AM

Harsh - my optometrist always gives me my script. I didn't think they were allowed to refuse. You're not obligated to buy your glasses from the same place as tests your eyes.

#3 jessie123

Posted 19 December 2012 - 07:32 AM

I thought they had to give you your script.

I would refuse to buy from there if they did that.

#4 Harmonica

Posted 19 December 2012 - 07:33 AM

Harsh - you should always be able to access your script. I always take my script with me if I travel in case something happens to my glasses.

#5 EsmeLennox

Posted 19 December 2012 - 07:34 AM

I find that most retail optometrists will not offer you the script, but if you ask for it they have to provide you with a copy. So if you asked and they didn't give it to you then yes that is harsh and I would complain very loudly!

#6 ekbaby

Posted 19 December 2012 - 07:35 AM

[quote]Dodgy. Medicare is paying them a fee, they don't test you out of the kindness of their hearts![/quote

I agree, unless this condition was made upfront before the testing.

I think some place I have been to may have charged a fee that was higher than the medicare fee (so you had to pay a gap fee),  but offered a rebate on this if you purchased your glasses from the store?

#7 PatG

Posted 19 December 2012 - 07:42 AM

Yep, I believe they have to give you the script if you ask for it.  I buy my glasses online as my lenses are quite expensive in store (I was quoted $420 in store last time for just the lenses).  I bought a full set (same spec lenses) with frames online for $80.

They tend not to include you pupillary distance (distance between pupils) when they give you your script as it is not officially part of your prescription.

#8 MintyBiscuit

Posted 19 December 2012 - 07:46 AM

I'm pretty sure they're required to give you the script. As PPs have said, it's a medicare covered service. It'd be the same as a doctor refusing to forward your records if you changed doctors.

#9 asdf89

Posted 19 December 2012 - 07:55 AM

Did you ask for a copy of the script?


Once before I asked for my script, not even from my optometrist but one from the same chain (as I was in a different town, and all their records are stored on the one system), and I got it. No appointment, no money changing hands. I then used that script to go to all the different optometrists in town to find the best price on a pair of prescription sunnies.

If they refused you, I'm pretty sure that's illegal.



#10 Bunsen the feral

Posted 19 December 2012 - 07:59 AM

Unreasonable and bad business sense - I like to bring someone along when choosing frames (very hard to know what looks good when you can't see anything) but I'm not going to make them sit around while I get tested, so I never buy glasses the same day. If I wasn't allowed to take my script away with me I wouldn't want to buy there - good helpful service on the other hand would get back in the door.

#11 Azadel

Posted 19 December 2012 - 08:00 AM

I didn't ask - wasn't sure if it was SOP, optometrists have to cover their costs and I'd look stingy, or if they were being unfair.

#12 neddyteddy

Posted 19 December 2012 - 08:05 AM

I can understand that, I'm a beauty therapist people want to come in for a half hour skin consult... discuss every detail of their skin needs, get their prescription then buy online. I get nothing for my time. Do you like going to work for free?

#13 *Tess*

Posted 19 December 2012 - 08:07 AM

I've had my eyes tested by a multitude of different optometrists and none have ever offered my script without me asking first.

#14 her mum

Posted 19 December 2012 - 08:07 AM

QUOTE (neddyteddy @ 19/12/2012, 08:05 AM) <{POST_SNAPBACK}>
I can understand that, I'm a beauty therapist people want to come in for a half hour skin consult... discuss every detail of their skin needs, get their prescription then buy online. I get nothing for my time. Do you like going to work for free?



The optometrist isn't doing it for free - it's covered under Medicare so they claim on that.

#15 asdf89

Posted 19 December 2012 - 08:09 AM

QUOTE (Azadel @ 19/12/2012, 09:00 AM) <{POST_SNAPBACK}>
I didn't ask - wasn't sure if it was SOP, optometrists have to cover their costs and I'd look stingy, or if they were being unfair.



FWIW, the chain optom I see always gives me a copy of my new script at the end of the appointment (but in the story in my previous post I had to get another copy because I lost it blush.gif )

Have you already ordered glasses from them? If not, go back and ask for a copy of your script... otherwise just ask next time you get a check up.

(Having a copy of your script is also useful if you're planning overseas travel - some countries (like India and Thailand) do glasses for super cheap and in 24hr turn around. I got 2 pairs of glasses in Thailand this year)

#16 Azadel

Posted 19 December 2012 - 08:09 AM

QUOTE (neddyteddy @ 19/12/2012, 09:05 AM) <{POST_SNAPBACK}>
I can understand that, I'm a beauty therapist people want to come in for a half hour skin consult... discuss every detail of their skin needs, get their prescription then buy online. I get nothing for my time. Do you like going to work for free?


No, but you probably don't bill medicare for the consultation.

#17 katpaws

Posted 19 December 2012 - 08:25 AM

QUOTE
I'm a beauty therapist people want to come in for a half hour skin consult... discuss every detail of their skin needs, get their prescription then buy online. I get nothing for my time. Do you like going to work for free?


Then you change how you operate - you either increase your charge to include your "wasted time" or offer products at online prices or close to. You are being paid for the consultation; I don't see how you are working for free. If you want people to just buy the products you have, then you make it a condition of your services.

Every time i get my eyes checked I always get a script if the prescription changes. Firstly, in case i need to buy replacement contacts or glasses (ie while travelling) and also so i can shop around for the best price.

I do not think that an optomistrist can withhold a script from someone, as there are very legitimate reasons for wanting it ie if you are travelling away from home. I am sure there is a board or something that you can contact OP to ask them. Maybe the HIC can assist.

Edited by katpaws, 19 December 2012 - 08:25 AM.


#18 Funwith3

Posted 19 December 2012 - 08:32 AM

I didn't know optometrists get a payment from the government?? The optometrist I've been to tests eyes for free...so I would assume I'd buy my glasses there, it's only fair. Otherwise he gets nothing out of it. But now I'm finding out they get a payment? Or is this wrong?  unsure.gif

#19 ubermum

Posted 19 December 2012 - 08:36 AM

Unlawful. They must give the script if you request it. You have paid for the eye assessment via medicare. That would be like a doctor sending your script to his pharmacist friend next door. They can't do it.
Eye tests are bulk billed by medicare. If you request your script, they MUST give it to you. Since people started buying online at places like Zenni, they have got a lot more nasty and try to pressure you to buy through them.

#20 ubermum

Posted 19 December 2012 - 08:38 AM

QUOTE (neddyteddy @ 19/12/2012, 09:05 AM) <{POST_SNAPBACK}>
I can understand that, I'm a beauty therapist people want to come in for a half hour skin consult... discuss every detail of their skin needs, get their prescription then buy online. I get nothing for my time. Do you like going to work for free?


It's not free, optometrists get paid by Medicare. Perhaps you should start charging for your skin consultation.

Edited by ubermum, 19 December 2012 - 08:38 AM.


#21 asdf89

Posted 19 December 2012 - 08:39 AM

QUOTE (Funwith3 @ 19/12/2012, 09:32 AM) <{POST_SNAPBACK}>
I didn't know optometrists get a payment from the government?? The optometrist I've been to tests eyes for free...so I would assume I'd buy my glasses there, it's only fair. Otherwise he gets nothing out of it. But now I'm finding out they get a payment? Or is this wrong? unsure.gif


He's not just doing it out of the goodness of his heart - it's a medicare covered service.

https://www.medicareaustralia.gov.au/public...hat-cover.shtml

the only cost you may pay from having an eye test if they do those back of the eye photographs (?digital retina scans maybe). Some places do them for free, others you have to pay.

#22 maybeonemore

Posted 19 December 2012 - 08:41 AM

QUOTE (Jemstar @ 19/12/2012, 08:34 AM) <{POST_SNAPBACK}>
I find that most retail optometrists will not offer you the script, but if you ask for it they have to provide you with a copy. So if you asked and they didn't give it to you then yes that is harsh and I would complain very loudly!



This! Ive always had to ask for a script.

#23 Julie3Girls

Posted 19 December 2012 - 08:56 AM

Eye tests are bulkbilled, so yes, the optomertrist is getting something out of it.

Most of the ones located as part of a eyewear/optical store are going to be on the one computer system. The optomertrist puts the details in the system against your file. When you buy from there, they can access the script from your file.

By not printing it, it probably does encourage people to buy through them. But, they will give you a copy of the script if you ask.

The optomertrist I went to for years had paper records, and he always gave me the script, even though he was in the chain store.




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