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How to handle this tradesman situation?

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#1 Jellyblush

Posted 14 December 2012 - 06:11 PM

Hi all. I got some work done on my house today, by a general handyman who I've used before, is a lovely bloke, has always done great work, and gives me an excellent rate.

One of the things required was patching up some skirting board my dog had a chew on. He did a great job, except that the chocolate coloured carpet is now stained white with paint/plaster, and I can't get it out whatever I do.

So, minor problem fixed, with major damage - carpet looks terrible and will ultimately need replacing. It's in a doorway so not really a place I can cover it with a rug or anything.

He'll ring any minute - he always rings in the evening after some work. What should I say? I'm pretty upset about it .... It's a new house I worked really hard for

#2 EsmeLennox

Posted 14 December 2012 - 06:15 PM

I would say 'great job on the skirting board, what's the story with the plaster on the carpet?'

Having gotten plaster on carpet myself, I wouldn't have thought it is that hard to remove? Usually once it's dry you can crumble it up and vac off.

Edited by Jemstar, 14 December 2012 - 06:17 PM.

#3 Eternally

Posted 14 December 2012 - 06:15 PM

Just say pretty much what you said here, maybe soften it a bit by asking if he has any tips to get the paint out?

#4 Jellyblush

Posted 14 December 2012 - 06:16 PM

Thanks Jemstar, I think it's more paint than plaster I'm worried about. I'm not that experienced though, maybe it'd be worth just letting him know I'll try to get it off over the next few days and let him know if it doesn't come off?

I guess the thing is more....if it doesn't come out, is it reasonable to ask him to come and get it out? Of do I just wear it? Asking purely out of ignorance of how these things work!

#5 EsmeLennox

Posted 14 December 2012 - 06:19 PM

Oh yeah, sorry... Must stop reading so fast, I missed the paint bit. That might be a bit more challenging. Was it water based paint? If so, if it's any consolation I have had steam cleaning remove water based paint from carpet - the heavy duty truck mounted steam cleaning.

I probably would ask m to come and remove it. I think paint on the carpet is totally avoidable, unless it's just a tiny bit right near the skirting.

Edited by Jemstar, 14 December 2012 - 06:21 PM.

#6 Jellyblush

Posted 14 December 2012 - 06:29 PM

Thanks very much - it's a pretty large area, about 20cm by 20cm, and it looks as though he's hd a go at getting it our but rubbed it in.

Good to know steam cleaning is a possibility, thanks.

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