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Pram repairs (Perth)
Anyone used one?


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5 replies to this topic

#1 lady lady

Posted 12 December 2012 - 02:00 PM

Hi,

Need to get some repairs done to my pram.

Has anyone used "The Pram Repair Place" in Scarborough?

TIA

Edited by lady lady, 12 December 2012 - 02:16 PM.


#2 TRR

Posted 15 December 2012 - 07:29 PM

Hi, yes I've used them a couple of times over the years. Very good at there job. One repair took a little longer than they original told me, but was sorted.

#3 lady lady

Posted 16 December 2012 - 10:41 PM

Thanks TRR original.gif

#4 ~ppp~

Posted 16 December 2012 - 10:52 PM

I wasn't so impressed. The pram company (not them) took forever to send parts and neither them nor the company informed me that it was going to take a month to get parts (yes, I'll happily be without my pram whilst 20 weeks pregnant for a month and carry a one year old everywhere!).

I found out by calling them yet again, cracked it at the pram company, got it express posted and they then did the repairs in a timely fashion. But treated me like a nuisance the whole time ( I called them 4 times total over a 3 week period)

Then collected the pram and realised my umbrella attachment was missing (which looks like small parts of the pram and isn't obviously an umbrella attachment). Called them and it turned out they "couldn't figure out where those bits went so they didn't put them back"!

Glad they weren't dealing with my brakes when leaving parts off!!!

#5 BDJ06

Posted 16 December 2012 - 11:04 PM

I have used the a few times for the same repair.  The first time it was a warranty claim, but it wasn't fixed properly and I only found out it was still a problem when I was away on a holiday.  The second and third times I had just got sick of the problem (one side of my Maclaren stroller kept falling down if my child sat forward).  After the second time it seemed to be fixed but after a week I had the same problem again.  I took it back and they figured out that the problem was something bent underneath the stroller, and it is now well and truly fixed.

Despite taking a few times to fix our pram I would still recommend them as they do seem to know what they are doing, and I have always been given accurate estimates on when the pram would be ready.

#6 mad madam mim

Posted 17 December 2012 - 11:37 AM

Yes we used them about 5 years ago, no complaints at all  original.gif




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